Canon mg6850 series Online Manual page 954

If the problem is not resolved, reinstall the MP Drivers from the Setup CD-ROM or the Canon
website.
• Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
machine is used over LAN:
Launch IJ Network Tool, select "CNBJNP_xxxxxxxxxx" as you checked in step 4, and then associate
the port with the printer using Associate Port in Settings menu.
If the problem is not resolved, reinstall the MP Drivers from the Setup CD-ROM or the Canon
website.
Make sure machine is properly connected to computer.
Check3
If you are using a USB cable, make sure it is securely connected to both the machine and the computer. When
the USB cable is securely plugged in, check the following:
• If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the
computer, and retry the printing. If printing starts normally, there is a problem with the relay device.
Contact the vendor of the relay device.
• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
If you use the machine over a LAN, make sure the machine is correctly set up for network use.
Make sure MP Drivers are installed correctly.
Check4
Uninstall the MP Drivers following the procedure described in
reinstall them from the Setup CD-ROM or the Canon website.
When machine is connected to your computer with a USB cable, check
Check5
device status from your computer.
Follow the procedure below to check the device status.
1. Open the Device Manager on your computer as shown below.
If User Account Control screen is displayed, follow the on-screen instructions.
• In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware
and Sound > Device Manager.
• In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound, and Device Manager.
• In Windows XP, click Control Panel, Performance and Maintenance, System, and Device
Manager on Hardware sheet.
2. Double-click Universal Serial Bus controllers and USB Printing Support.
If USB Printing Support Properties screen does not appear, make sure the machine is correctly
connected to the computer.
Make sure machine is properly connected to computer.
Check3
3. Click General tab and check for a device problem.
If a device error is shown, see Windows Help to resolve it.
Other Error Messages (Windows)
Deleting the Unnecessary MP Drivers
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