Samsung RF24J9960S4 User Manual page 50

Troubleshooting
PROBLEM
The refrigerator
does not work at
all or it does not
chill suffi ciently.
The food in the
fridge is frozen.
You hear unusual
noise or sounds.
The cabinet-door
sealing area of the
appliance is hot
and condensation
is occurring.
The Ice Maker is
not producing ice.
DA68-03013A-13.indb 50 DA68-03013A-13.indb 50
SOLUTION
• Check if the power plug is properly connected.
• Check if the set temperature on the digital display is warmer than the
freezer or fridge inner temperature. If it is, set the freezer or fridge to a
colder temperature.
• Is the refrigerator in direct sunlight or located near a heat source?
If so, it may not be able to cool suffi ciently. Install it in a location that is out
of direct sunlight and not near a heat source.
• Is the back of the refrigerator too close to the wall, preventing proper
ventilation?
If so, it may not be able to cool suffi ciently. Keep it an appropriate distance
from the wall.
• Is there too much food inside so that the food is blocking the outlet vent?
To keep the refrigerator at a suitable temperature, do not fi ll the refrigerator
with too much food.
• Check if the set temperature on the digital display is too low.
If so, raise the set temperature inside the refrigerator.
• Is the temperature too low in the room? Set the refrigerator warmer.
• Did you store food with a high moisture content in the coldest part of the
refrigerator or near the cooling outlet vent? Try moving those items to the
other shelves in the fridge instead of keeping them in the colder areas or
bins.
• Check if the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall, preventing proper
ventilation?
Try moving the back of the refrigerator at least 2 inches from the wall.
• Was anything dropped behind or under the refrigerator?
• If you hear a "ticking" sound from inside the refrigerator, this is normal.
It occurs because various parts contract or expand in response to
temperature changes in the refrigerator interior.
• If it sounds as if something is hitting something else inside the refrigerator,
this is normal. The sound is caused by the compressor operating at high
capacity.
• Some heat is normal as anti-condensators are installed in the vertical
hinged section of the refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave the
door open for a long time.
• It may take longer to make ice if the refrigerator is not suffi ciently cool,
such as when the refrigerator was fi rst installed.
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Check if the water fi lter is properly installed. If it is not properly installed,
the ice making function may not work.
English - 50
2015. 8. 26. 2015. 8. 26. 10:30 10:30