How To Get Service - TCL 50UP130 User Manual

How to get service

• Please h ave y our o riginal p urchase r eceipt o r p roof o f p urchase ( bill o f s ale o r r eceipted i nvoice)
which s tates t hat c ondition o f t he u nit ( New, U sed, e tc.), t he u nit's d ate o f p urchase, p lace o f
purchase a nd m odel/serial n umber r eady. T he m odel/serial n umber i nformation c an b e f ound
on t he b ack o f y our u nit.
• Call 1 -­‐877-­‐300-­‐8837 o r v isit w ww.TCLUSA/SUPPORT
• A r epresentative m ust t roubleshoot y our p roblem o ver t he t elephone o r t hrough e -­‐mail b efore
receiving s ervice. I f i t i s d etermined t hat y our u nit r equires s ervice, t he s ervice l ocation w ill b e a t
the s ole d iscretion o f T TE b ased u pon t he T TE L imited W arranty S tatement.
• At t he s ole d iscretion o f T TE, t elevision s creen s izes 4 0" a nd s maller w ill e ither b e r epaired a t a n
Authorized T CL S ervice C enter o r d irectly e xchanged f or a n ew o r r efurbished/remanufactured
unit. A t t he s ole d iscretion o f T TE, t elevision s creen s izes 4 1" t hrough 6 5" o r l arger w ill e ither b e
repaired a t a n A uthorized T CL S ervice C enter o r r epaired i n-­‐home.
• If r epaired a t a n A uthorized T CL S ervice C enter, T TE i s n ot r esponsible f or t ransportation c osts t o
the A uthorized T CL S ervice C enter. H owever, T TE w ill p ay f or r eturn s hipping. T TE w ill p rovide
instructions f or p ackaging a nd s hipping t he u nit. U nits t hat a re i mproperly p acked a nd
damaged d uring s hipping a re n ot c overed u nder y our p roduct w arranty.
• Proof o f p urchase i n t he f orm o f a b ill o f s ale o r r eceipted i nvoice f rom a n A uthorized D ealer
which i s e vidence t hat t he p roduct i s w ithin t he w arranty p eriod m ust b e p resented t o o btain
warranty s ervice.
• In t he e vent t hat a u nit i s t o b e r eplaced, a p icture o f t he b ack o f t he u nit s howing t he m odel
and s erial n umber a nd p icture o f t he i ssue i tself m ay b e r equired.
• PRE-­‐AUTHORIZATION M UST B E O BTAINED B EFORE ( 1) S ENDING A NY P RODUCT T O A N
AUTHORIZED T CL S ERVICE C ENTER, O R ( 2) O BTAINING A NY I N-­‐HOME R EPAIR/REPLACEMENT/
RENTAL S ERVICES.
What your warranty does not cover
• A u nit s old i n " As-­‐Is", " Used", " Factory R econditioned", " Factory R e-­‐Certified", o r
"Refurbished", c ondition o r w ith f aults.
• Units p hysically b roken d uring s hipment f rom a R etailer. P lease c ontact y our R etailer f or
assistance.
• Extended S ervice P lans p urchased f rom R etailers. P lease c ontact y our R etailer f or a ssistance.
• Customer i nstruction. ( Your O wner's M anual d escribes h ow t o i nstall, a djust, a nd o perate y our
unit. A ny a dditional i nformation s hould b e o btained f rom y our A uthorized D ealer).
• Installation a nd r elated a djustments, o r d amage r esulting f rom i nstallation.
• Damage r esulting f rom n on-­‐approved i nstallation m ethods.
• Signal r eception p roblems n ot c aused b y y our u nit.
• Damage f rom m isuse, a buse, n eglect, n ormal w ear a nd t ear, c osmetic d amage, m ishandling,
faulty i nstallation, o r p ower l ine s urges.
• Markings o r i mages o n t he t elevision's p anel r esulting f rom v iewing f ixed i mages ( including b ut
not l imited t o c ertain 4 :3 i mages o n w ide s creen t elevisions, o r d ata o r i mages i n f ixed s creen
locations f rom b anners, v ideo g ames, o r c ertain b roadcast n etworks).
• Batteries.
• A t elevision t hat h as b een m odified o r i ncorporated i nto o ther p roducts.
• A u nit p urchased o r s erviced o utside t he U SA.
• Acts o f n ature o r G od, s uch a s b ut n ot l imited t o e arthquake o r l ightning d amage.
• Special, i ncidental o r c onsequential d amages.
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