Troubleshooting - Nintendo 3ds Manual

Troubleshooting

Before seeking assistance, please review the following problems and solutions.You can also visit
support.nintendo.com for assistance and additional troubleshooting and repair options.
NOTE: Please also review any instruction manuals for the games or accessories you may be using.
The system won't charge or the recharge LED doesn't light up or stay lit.
• Make sure you are using the correct AC adapter, Model No. WAP-002(BRA).
• Check your connections, as shown below. Remove the Nintendo 3DS system from the charging cradle and unplug the AC
adapter from both the cradle and the wall outlet. Wait approximately 30 seconds and then reconnect the components, mak-
ing sure the system clicks into place in the charging cradle. (Review the battery-charging procedure on page 233.)
• Make sure you are charging the battery pack within an ambient temperature range of 5˚C – 35˚C (41˚F – 95˚F). The battery
pack may not charge properly outside of this range.
• If the recharge LED is blinking or won't stay lit, visit support.nintendo.com for assistance and additional troubleshooting
and repair options.
It takes a long time to charge the battery pack or a battery charge doesn't last
very long.
• Make sure you aren't exposing the system to or charging the system in temperatures below the ambient temperature range
of 5˚C – 35˚C (41˚F – 95˚F). Cold temperatures can increase the recharge time and decrease the usage time of a charged
battery.
• Over time and after repeated charging, the performance of the battery will decrease. If you have had the system for a long
time, or if the battery pack appears slightly swollen, try replacing the battery pack.
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Recharge
LED
The system won't turn on or there is no picture or sound.
• Make sure the battery pack is charged (see page 232).
• Check to see if the power LED lights up when you press the Power Button, as shown below.
Power
LED
• If you are using a Game Card, make sure it is completely inserted into the Game Card slot until it clicks into place.
• The battery pack may be installed incorrectly. Check the installation of the battery pack (see page 306).
The system seems too warm.
• Make sure you are neither exposing the system to or charging the system in temperatures above the ambient temperature
range of 5˚C – 35˚C (41˚F – 95˚F). Do not expose the system to direct sunlight in an enclosed space.
The message "There is nothing inserted into Game Card slot" is displayed on the
HOME Menu, even though a Game Card is inserted in the Game Card slot.
• Make sure the Game Card is completely inserted into the Game Card slot until it clicks into place.
• Check the Game Card connectors and Game Card slot for dirt, dust, or other foreign material.
A Game Card won't play.
• Make sure the game content is not restricted by Parental Controls. If this is the case, you can either enter a PIN to temporarily
turn off Parental Controls, or you can reconfigure Parental Controls. See Parental Controls in System Settings for more
information (page 278).
An error message appeared when playing Nintendo DS or Nintendo DSi software:
"An error has occurred. Press and hold the POWER Button to turn the system off. Please refer to the
Operations Manual for details"
• Turn off your system, then on again. Try repeating the same action that caused the error message to occur. If the same error
occurs again, please visit support.nintendo.com for assistance and additional troubleshooting and repair options, or call
1-800-255-3700.
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