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Service
Before Calling Service
Troubleshooting Charts
The Cooktop
Table 13: Cooktop Troubleshooting Chart
Cooktop Problem
A slight odor is noticeable
when an element is turned on
Scraper is not working prop-
erly.
Cooking results are not what
was expected.
Water takes too long to boil
White cooktop appears to
have a green tint
Burners click continuously
English 42
WARNING
•
Make sure the appliance and lights are cool and power to the appliance
has been turned off before replacing the light bulb(s). Failure to do so
could result in electrical shock or burns.
•
The lenses (if equipped) must be in place when using the appliance.
•
The lenses (if equipped) serve to protect the light bulb from breaking.
•
The lenses (if equipped) are made of glass. Handle carefully to avoid
breaking. Broken glass could cause an injury.
•
Light socket is live when door is open
1. Read the WARNING above.
2. Turn off power at the main power supply (fuse or breaker box).
3. Remove the lens by unscrewing it.
4. Remove the light bulb from its socket by unscrewing it.
5. Replace the bulb with a new 40 watt appliance bulb. Avoid touching the bulb
with fingers, as oils from hands can damage the bulb when it becomes hot.
6. Screw the lens back on.
7. Turn power back on at the main power supply (fuse or breaker box).
Use these suggestions before calling for service to avoid service charges
Possible Causes and Suggested Solutions
•
This is normal with new cooktops and will disappear after several uses
•
The scraper blade is dull. The scraper is packaged with single-edge, stainless steel
blades. Replace with a standard single-edge blade.
•
The cooktop is not level. Adjust leveling legs on bottom of range.
•
Cooking pan is not the appropriate size or type. See "Cookware Selection Guide".
•
Time to boil can vary greatly depending on environmental conditions. See "Boiling
Water" on page 24 for tips to decrease time to boil.
•
The white cooktop may have a green tint while cooling down. This is normal. The
cooktop will return to its original color when the glass has cooled.
•
Knob(s) are in the "light" position. Tunr knobs to the "OFF" position or to desired
flame setting.
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