Page 2 Motorola reserves the right to change or modify any information or specifications without notice or obligation. © Motorola, Inc., 2007. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc.
Page 3: Table Of Contents
Table of Contents Welcome to Sprint ....... . .i Introduction ........ii Section 1: Getting Started .
Page 4 Using Call History ......... . 49 Using Speed Dial .
Page 5 2L. Using Voice Recognition ......111 About Voice Recognition ........112 Using Voice Recognition .
Page 6 Smart Practices While Driving ......157 4B. Motorola’s Warranty ......159 Motorola Limited Warranty for the United States and Canada .
Page 7: Welcome To Sprint
Welcome to Sprint Sprint and Nextel have come together offering you more choice and flexibility to do whatever you want, just about whenever you want. This powerful combination brings you access to more products, more services, and more of what you need, to do more of what you want.
Page 8: Introduction
Introduction This Getting Started Guide introduces you to Sprint Service and all the features of your new device. It’s divided into four sections: Section 1: Getting Started Section 2: Using Your Device Section 3: Sprint Service Features Section 4: Safety, Warranty, and Legal Information Throughout this guide, you'll find tips that highlight special shortcuts and timely reminders to help you make the most of your new device and service.
Page 9: Section 1: Getting Started
Section 1 Getting Started...
Page 10: Setting Up Service
Setting Up Service In This Section Getting Started With Sprint Service Setting Up Your Voicemail Sprint Account Passwords Getting Help Setting up service on your new device is quick and easy. This section walks you through the necessary steps to unlock your device, set up your voicemail, establish passwords, and contact Sprint for assistance with your wireless service.
Page 11: Getting Started With Sprint Service
Getting Started With Sprint Service Setting Up Your Device Install the battery (if necessary). Press the release button and remove the battery cover from the back of the device. Insert the battery into the opening, making sure the connectors align. Gently press down to secure the battery.
Page 12: Setting Up Your Voicemail
Setting Up Your Voicemail Unanswered phone calls are automatically transferred to your voicemail, even if your device is in use or turned off. Therefore, you may want to set up your voicemail and personal greeting as soon as your device is activated. To set up your voicemail: From the Home screen, press and hold Follow the system prompts to:...
Page 13: Sprint Account Passwords
Sprint Account Passwords As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail account, and your data services account. To ensure that no one else has access to your information, you need to create passwords to protect your privacy.
Page 14: Getting Help
Getting Help Visit www.sprint.com You can go online to: Access your account information. Check your minutes used (depending on your Sprint service plan). View and pay your bill. Make your life easier by enrolling in Sprint online billing and automatic payment. Purchase accessories.
Page 15: Sprint 411
To check your minutes: Press and then press the Call/Answer key (N). Sprint 411 You have access to a variety of services and information through Sprint 411, including residential, business, and government listings; movie listings or show times; driving directions, restaurant reservations, and major local event information.
Page 16 Section 1A: Setting Up Service...
Page 17: Section 2: Using Your Device
Section 2 Using Your Device...
Page 18: About Your Device
S e c t i o n 2 A About Your Device In This Section Features of Your Device Getting More Information Your device is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you.
Page 19: Features Of Your Device
Windows XP or prior versions of Windows) or Microsoft® Windows Mobile Device Center (on Vista) with Microsoft® Exchange Server 2003 or later, or using a Bluetooth® connection; you can sync directly using the Motorola mini USB data cable (page 58). SMS Text Messaging provides quick and convenient messaging capabilities (page 123).
Page 20 The miniSD card slot lets you expand your device’s memory to hold whatever you need (page 29). Bluetooth® capabilities let you pair your device to other Bluetooth devices, including mono and stereo headsets and handsfree devices. You may also pair with a personal computer or handheld device for dial-up networking, using your device as a wireless modem (page 108).
Page 21: Getting More Information
ActiveSync menu bar when ActiveSync is open on your computer. For information on obtaining and installing certificates on to your device, see the Motorola Q 9c Support Web site at http://www.motorola.com/support/Q9c. For more support information, see the Motorola Q 9c...
Page 22: Getting To Know Your Device
Getting to Know Your Device In This Section Your Device Accessories Turning Your Device On and Off Using the Battery and Charger Inserting and Removing a miniSD Card Your device packs a wealth of features into a sleek design. This section describes all the basic physical features of your device and how to use them.
Page 23: Your Device
Your Device Front View of Your Device 1. Earpiece 2. Navigation 3. Center Select Key 4. Left Softkey 5. Call/Answer 6. Home Key 7. Alt/Function 8. Microphone 9. Message/Display Off Key Section 2B: Getting to Know Your Device 18. Light 17.
Page 24 Side Views of Your Device 22. Thumb Wheel 19. Memory Card Slot ò 21. Undo/Back 20. Mini-USB Port Button Section 2B: Getting to Know Your Device...
Page 25 Back View of Your Device 28. Headset Jack 23. Camera Lens 24. Light Sensor 27. Battery Door Release 25. Camera Button Flash 26. Speakers Section 2B: Getting to Know Your Device...
Page 26: Key Functions
Key Functions Earpiece lets you hear the caller and automated prompts. Navigation Key (S) scrolls through the device’s menu options and highlights items on the display. Use it to move up, down, left, and right. Center Select Key (s) selects the highlighted item when navigating through a menu or around the display.
Page 27 Caps Key (Â) allows you to change between uppercase, lowercase, and caps lock within a text input mode. Enter Key (Á) starts a new line of text. When you are not in text entry mode, it selects the highlighted item when navigating through a menu or around the display.
Page 28: Accessories
Camera Lens lets you capture clear pictures and videos. Light Sensor adjusts the brightness of the display under different lighting conditions for better screen visibility. Camera Flash helps illuminate the pictures you take. Speakers play ringers and alarms and provide stereo- quality sound for speakerphone and audio playback.
Page 29: Turning Your Device On And Off
Turning Your Device On and Off Turning Your Device On To turn your device on: Press and hold the Power/End key (O) for approximately two seconds or until the display turns on. As your device connects to the network, you see a connecting message.
Page 30: Using The Battery And Charger
Sprint-approved or Motorola-approved batteries and accessories can be found at Sprint Stores or through Motorola; or call 1-888-242-4187 to order. They’re also available at www.sprint.com Battery Capacity Your device is equipped with a Lithium Ion (Li-Ion) battery.
Page 31 Battery usage by children should be supervised. Important: Motorola mobile devices are designed to work best with qualified batteries. If you see a message on your display such as Invalid Battery or Unable to Charge, take the...
Page 32 If your battery or mobile device has been subjected to such damage, take it to a Motorola Authorized Service Center before using. Do not attempt to dry it with an appliance or heat source, such as a hair dryer or microwave oven.
Page 33: Installing The Battery
Installing the Battery To install the Li-Ion battery: Make sure the device is powered off. Press and hold the battery door release button until the battery door pops up slightly. While still pressing the battery door release button, slide the battery door toward the bottom of your device and lift it off.
Page 34 Insert the top of the battery into the battery area. Be sure the gold-colored areas on the battery are touching the battery contacts on the device. Press the battery down to secure it. Replace the battery door, slide it toward the top of your device, and press it gently until you hear a click.
Page 35: Charging The Battery
If the battery charge is getting too low, the device sounds a warning tone and a warning screen appears. Always use a Sprint-approved or Motorola-approved desktop charger, travel charger, or vehicle power adapter to charge your battery.
Page 36 With the approved Li-Ion battery, you can recharge the battery before it completely runs down. Tip: You can also charge your battery using a Motorola-approved USB cable and a computer that supports charging through its USB port. Section 2B: Getting to Know Your Device...
Page 37: Inserting And Removing A Minisd Card
Note: If your battery has been completely drained, it cannot be charged via the USB cable plugged into the computer (this connection will only maintain current battery life). Use a wall charger or car charger to recharge the battery. Some computer USB ports provide a higher current than others, and will provide more rapid charging.
Page 38 To insert a miniSD card into your device: Open the memory slot cover. Place your fingernail on the ridge to pull the cover out slightly and then rotate it Insert the miniSD, with the contacts facing down, into the exposed memory slot. Tip: The writing on the miniSD card should face up.
Page 39 Place the memory card cover back in place and push to close. Note: Make sure your battery is fully charged before using a miniSD card. Your data may become damaged or unusable if the battery runs out while using the miniSD card. Be sure to use only recommended miniSD cards (64MB up to 32GB depending on market availability).
Page 40: Getting Around Your Device
Getting Around Your Device In This Section Understanding the Home Screen Navigating Menus and Lists Displaying Your Phone Number Setting the Volume Locking and Unlocking the Keypad Locking and Unlocking the Device Your device is designed to be easy to use. This section describes how to navigate the Home screen and read the icons on it;...
Page 41: Understanding The Home Screen
Understanding the Home Screen The Home screen displays when you turn on the device. You can access all the functions of your device from the Home screen. To navigate icons or text in the Home screen, press the Navigation key (S) up, down, left, or right, or turn the thumb wheel.
Page 42 Main menu shortcuts, messages, Calendar, profile, and more Softkey Labels Softkey labels show the current softkey functions. On the Home screen, the left softkey label is always Start. This takes you to the main menu. Section 2C: Getting Around Your Device Softkey Labels Status Indicator...
Page 43 Status Indicator Row Status indicators display at the top of the Home screen. These are some of the status indicators that may appear in the status indicator row: Signal Strength Indicator (0)– Vertical bars show the strength of the network connection. You can’t make or receive calls when no vertical bars are displayed.
Page 44 Message Indicators – Show when you receive new messages. Indicators can include: C – new email or text message. B – voicemail message. Location/Data Indicators – Show when your device can send location information # or not $. When in a data session (data is currently being transferred to the device), the data indicator (a) is displayed.
Page 45: Navigating Menus And Lists
TTY Indicator (Ú) – Shows when your device is in TTY mode, for use when making a call with a teletypewriter device. Other Home Screen Details Depending on the Home screen layout you choose, you may see any of the following on your Home screen: The time alone or the time and date.
Page 46: The Main Menu
The Main Menu The following items are available in the main menu: g – Internet Explorer O – On Demand U – Software Store m – Instant Messaging c – Windows Media G org – Good Mobile Messaging Note: Good Mobile Messaging may not yet be available upon device launch.
Page 47 Owner Information About Phone Settings TTY Settings Unread Message Alert Text Input Settings PCS Vision Customer Feedback Windows Update – Tasks – Call History – Contacts – Speed Dial – Voice Recognition X – Voice Notes – Bluetooth R – Internet Sharing –...
Page 48: Displaying Your Phone Number
Other Menus and Lists Some features require you to select an option from a list. To navigate these screens: Scroll up or down to highlight the option you want. In a numbered list, press a number key to select an option. In an alphabetized list, use the keyboard and press the first letter of the desired item and the device will select the closest matching list option.
Page 49: Setting The Volume
Setting the Volume The thumb wheel on your device lets you set the volume of the sound coming from the earpiece, speaker, or headset. To adjust the volume of the sound coming from the earpiece, speaker, or headset: Press and hold the thumb wheel until the volume screen appears.
Page 50: Locking And Unlocking The Keypad
The maximum volume within the Media Player is limited by the master volume. To maximize volume for the Media Player, first increase the master volume: Press and hold the thumb wheel until the volume screen appears. Turn the thumb wheel to adjust the volume. Press Done (left softkey) or wait for the previous screen to reappear.
Page 51: Locking And Unlocking The Device
Locking and Unlocking the Device You can lock your device to keep others from using it. To lock your device, you first need to set a password (PIN) through the Security > Device Lock menu. Shortcut: To quickly lock your device, press the Home key ( the space bar.
Page 52: Using Calling Features
Using Calling Features In This Section Making and Answering Calls Calling Emergency Numbers Turning Off Call Alerts Using Call History Using Speed Dial Redialing a Number Making calls from your wireless device is as easy as making a call from any landline phone. This section tells you how to do it and describes your device’s many other calling features.
Page 53: Making And Answering Calls
Making and Answering Calls To make a call using the keypad: From the Home screen, press the number keys to enter a phone number. Press the Call/Answer key (N) to make the call. To end the call, press the Power/End key (O). To answer an incoming call: When your device rings, vibrates, or otherwise indicates you have an incoming call, press N or Answer (left...
Page 54: Making A Call From A Hyperlink Phone Number
Making Calls From the Contacts List You can quickly dial a phone number from the contacts list. Press Start (left softkey). Select Contacts. Select the contact phone number you want to call. Press N to make the call. To end the call, press O. Tip: If you have a long list of contacts, you can use a shortcut to find the contact you want.
Page 55: Calling Emergency Numbers
Calling Emergency Numbers You can place calls to 911 — dial your device is locked or your account is restricted. Enhanced 911 (E911) Information This device features an embedded Global Positioning System (GPS) chip necessary for utilizing E911 emergency location services where available.
Page 56: Using Speakerphone
Using Speakerphone Note: The use of wireless phones while driving may cause distraction. Discontinue a call if you can’t concentrate on driving. Additionally, the use of wireless devices and their accessories may be prohibited or restricted in certain areas. Always obey the laws and regulations on the use of these products.
Page 57: Using Call History
Using Call History Your device keeps a list of incoming and outgoing calls, even for calls that didn’t connect. The most recent calls are listed first. The oldest calls are deleted as new calls are added. To view a Call History entry: Press Start (left softkey) and select Call History.
Page 58: Viewing Missed Calls
Viewing Missed Calls Your device keeps a record of your unanswered calls. Press Start (left softkey) and select Call History. Press Menu (right softkey). Select Filter. Select Missed Calls. Tracking Call Times and Costs Your device keeps an approximate record of your call times and costs by tracking your network connect time.
Page 59: Using Speed Dial
Press Menu (right softkey) and select Reset Timers. Using Speed Dial You can use speed dialing in two ways: Quick access for up to 98 phone numbers. Shortcuts to features found in the Start menu including email, calendar, and Bluetooth Manager. To access speed dial entries, press and hold the single-digit speed dial number for one second.
Page 60: Menu Shortcuts
In the Keypad assignment field, select the speed dial number to use. Press Done (left softkey) to save your settings. Menu Shortcuts You can set a shortcut speed dial to open an application on your device. Press Start (left softkey). Scroll to the icon of the application for which you want a shortcut.
Page 61: Redialing A Number
Redialing a Number To redial a number you recently called: Press N from the Home screen to see the dialed calls list. Highlight the entry you want to call, then press N again. If you hear a busy signal and you see Call Failed, Number Busy, press N to redial the number.
Page 62: Entering Text
Sec tion 2E Entering Text In This Section Entering Letters, Numbers, and Symbols Using the Input Method Editor Your device has a full QWERTY keyboard, much like your computer keyboard, to make entering text easy. This section tells you how to use the keyboard to enter letters numbers, and symbols, and how use your device’s predictive text feature.
Page 63: Entering Letters, Numbers, And Symbols
Entering Letters, Numbers, and Symbols You can enter letters, numbers, and symbols using the keypad. Your device gives you three text entry modes to help you, depending on what type of characters you want to enter. In many screens that allow you to enter text, your device automatically goes to the text entry mode most appropriate to the kind of characters usually entered in the field you are entering text in.
Page 64 Secondary key entry (Ã) – In this mode, pressing a key causes the character at the top of the key to appear. Secondary key (the secondary entry mode icon appears as “Alt”) — Press the Alt/Function key (\) once from primary entry key mode to switch to this mode.
Page 65: Using The Input Method Editor
Using the Input Method Editor The Input Method Editor combines your key presses into common words, and predicts each word as you enter it. When the word you want appears, select it from the pop-up list by pressing the Navigation key (S) up or down to highlight it and then press the Center Select key (s) to insert the highlighted word in your message.
Page 66: Synchronizing And Using Email
Synchronizing and Using Email In This Section Synchronizing Using Email You can synchronize information on your device over the air or while connected to your computer. Among other benefits, this feature allows you to access your email accounts from your device.
Page 67: Synchronizing
Synchronizing You can synchronize the information on your device in two ways: Over the air, wirelessly, from a server. Using your desktop computer and a USB cable connection or Bluetooth connection. The types of information you can synchronize depend on the type of connection you are making: If you are synchronizing over the air directly to your company’s Microsoft Exchange Server using the...
Page 68: Synchronizing Using A Computer
Synchronizing Over the Air You can use your device to synchronize email and other information over the air. To learn how to do this, see the Setting Up Email guide that came with your device. This guide helps you determine which over-the-air email set-up you want to use on your device, tells you how to set up email on your device, and how to synchronize over the air.
Page 69 These applications compare your device’s email messages, contact information, calendar appointments, and media files to those on your computer and then update to the most recent information. You can also use Windows Media Player version 10 or later to synchronize your media files (see “Using the Media Player” on page 96).
Page 70 Installing and Setting Up ActiveSync To synchronize information on your device with a non-Windows Vista computer, you must install Microsoft ActiveSync software on your computer. Caution: Verify the minimum requirements for your computer and the operating system at the Microsoft Mobile Phone Web site ( http://www.microsoft.com/windowsmobile installing the software.
Page 71 PC” in ActiveSync Help on your computer (open the ActiveSync program and use the Help menu) or the Microsoft Web site for ActiveSync or the Motorola Q 9c Support Web site at You can also contact the Motorola Customer Support...
Page 72 Synchronizing Via Bluetooth After ActiveSync or Windows Mobile Device Center is installed on your computer, you can synchronize by using a wireless Bluetooth connection between your device and your computer. Note: To use this feature, your computer must be equipped with Bluetooth or a Bluetooth computer adaptor accessory.
Page 73: Using Email
Using Email Before you begin using email on your device, you must set up the email accounts you want to use. To learn how to set up email on your device, see the Setting Up Email guide that came with your device. Receiving and Reading Messages When you receive an email message, you can read it right away or go to your email message list to read it.
Page 74 To read a message: Select a message in the list. To open the next message in the list from within an open message: Press the navigation key S to the right. To open the previous message in the list from within an open message: Press the navigation key S to the left.
Page 75 To reply to a message: From the email account’s Inbox, highlight or view the message you want to reply to and press Menu (right softkey) and select Reply. To reply only to the sender, select Reply. — or — To reply to the sender and all recipients, select Reply All. Enter your reply.
Page 76 Downloading Complete Email Messages From the email account’s Inbox, highlight or view the message you want to download. Press Menu (right softkey) and select Download Message. The complete message is retrieved the next time you synchronize or connect to your email server and send and receive email.
Page 77: Sending A Message
Sending a Message The email messages you create and send can contain pictures, animations, sounds, videos, PDFs, compressed files, word processing, presentations, and spreadsheet files. To send an email message: Press Start (left softkey) and then select Messaging. — or — Press the Message/Display Off key ( Select the account you want to access.
Page 78 Press Send (left softkey). To set the priority for a message: Before sending the message, press Menu (right softkey). Select Message Options. Press the Navigation key (S) right or left to select a priority, and then press Done (left softkey) To cancel a message: Before sending the message, press Menu (right softkey).
Page 79 Press Done (left softkey). Press Done (left softkey). Using Company Directory Address Look Up You can view Company Directory on the Exchange Server from your device. This means you can find a contact’s phone number or email without having to store the information directly to your device.
Page 80 Note: Although the entire Company Directory cannot be stored on your device, after the contact is found, you can add the single contact to your list. Managing Your Email Folders To manage your email accounts, you can mark folders as synchronized, move messages from one folder to another, empty the deleted items folder, and delete email accounts.
Page 81 Note: Make sure to mark your email sent folder for synchronization, or you won’t be able to view sent message status. Moving an Email Message to Another Folder You can move an email message from the Inbox or any other folder to another folder within the same email account.
Page 82 Deleting an Email Account If you do not want an account on your device anymore, you can delete it. Note: You cannot delete your Outlook email account or your text message folder. Press Start (left softkey) and then select Messaging. —...
Page 83: Customizing Your Device
Customizing Your Device In This Section Controlling Your Roaming Experience Using Profiles Using Settings Using Personalize My Q Setting Flight Mode Setting Audio Enhancement Using the available menu options, you can customize your device to sound, look, and operate just the way you want it. This section describes how you can change your device’s settings to best suit your needs.
Page 84: Controlling Your Roaming Experience
Roaming is the ability to make or receive calls and transmit or receive data when you’re off the Sprint National Network. Your new MOTO Q 9c by Motorola works anywhere on the Sprint National Network and allows you to roam on other networks where we’ve implemented roaming agreements...
Page 85 Checking for Voicemail Messages While Roaming When you are roaming off the Sprint National Network, you may not receive on-device notification of new voicemail messages. Callers can still leave messages, but you will need to periodically check your voicemail for new messages if you are in a roaming service area for an extended period of time.
Page 86: Using Profiles
Using Profiles Profiles set your device to use different sounds, ring styles and volume, earpiece volume, or vibrations for incoming calls and events. For example, the Outdoor profile volume is much louder than the Normal profile. These are the profiles you can choose: Normal Silent Vibrate...
Page 87 Viewing and Changing Profile Details You can view the details of a profile to see exactly how your device will behave when the profile is selected. You can also change these details and save them to a profile. Your changes will go into affect the next time you select the profile.
Page 88: Using Settings
Using Settings The Settings menu lets you customize many aspects of your device. This section describes a few you may want to use right away. Customizing the Home Screen You can set a photo, picture, or animation as a wallpaper (background) image or change your layout and color scheme on the Home screen.
Page 89 Setting Power Management Options To save battery life, your backlight and display turn off when you’re not using your device. The backlight and display turn back on when you press a key. You can set how long your device waits before the backlight or display turns off, known as timing out.
Page 90 Note: Changes made to the sound settings will have no effect when using the Silent profile. Assigning Downloaded Ring Tones as Sounds If you download a file for a ring tone, it does not automatically go to the Sounds folder, where it can be assigned as a ring tone.
Page 91: Changing The Display Language
To change the time and date style: Press Start (left softkey). Select Settings > Regional Settings. Scroll and highlight the time and date format fields, then press the Navigation key (S) right or left to change your time and date formats. Press Done (left softkey) to save the changes.
Page 92: Using Personalize My Q
Using Accessibility Settings You can set system font size, multi-press time-out, confirmation time-out, and in-call alerts: To set accessibility settings: Press Start (left softkey). Select Settings > Accessibility. Scroll and highlight the option you want to change, then press the Navigation key (S) right or left to change it.
Page 93 Changing the Home Screen Shortcuts and Right Softkey Option You can make your device more convenient for you by choosing the shortcuts that appear as the Home screen or choosing the application that appears as the right softkey option. To change the Home screen shortcuts: Press Start (left softkey).
Page 94: Setting Flight Mode
Setting Flight Mode You can put your device in flight mode to safely access your address book, games, camera, and music in areas where cellular network access is prohibited (for example, during airline flights and in hospitals). Press and hold the Home key (X). The Quick List displays.
Page 95: Using The Built-In Camera
Using the Built-in Camera In This Section Taking Pictures Shooting Videos Setting Picture Options Your device’s built-in camera and camcorder give you the ability to take full-color digital pictures and videos. You can use your device to share your pictures and videos with others. It’s fun and easy to do.
Page 96: Taking Pictures
Taking Pictures Taking pictures with your device’s built-in camera is as simple as choosing a subject, pointing the lens, and pressing a button. To take a picture: Press the Camera (e) key to see the camera viewfinder: Pictures & Videos Point the camera lens at the photo subject.
Page 97 Press Menu (right softkey) to see the camera options: To delete the photo, select Delete. To send the photo, select Send... Your send options are Outlook E-mail or another formatted email account. To send via Bluetooth, select Send via Bluetooth. To use the picture as the Home screen, select Use as Home Screen.
Page 98 Viewing Stored Pictures Pictures are automatically stored in your device, unless you use picture options to set your device to store pictures to the miniSD card inserted in your device. Tip: For information on how to change the default location for stored pictures, see “Setting Picture Options”...
Page 99: Shooting Videos
Shooting Videos Your device’s built-in video camera allows you to record and view full-color digital videos and send them to your friends and family. To record a video clip: Press the Camera (e) key to see the camera viewfinder. If the softkey options are not visible, press either softkey to see them.
Page 100: Playing Video Clips
Tip: The number on the left side of the screen is the current length of the video clip you are recording. The number on the right indicates the remaining recording time. recording and Resume (right softkey) to continue recording. Playing Video Clips Video clips are automatically stored in your device, unless you use picture options to set your device to store video clips to the miniSD card inserted in your device.
Page 101 For more video playback and Windows Media features, see “Using the Media Player” on page 96. Tip: To play video in full screen, press Menu and select Full Screen . Only videos that were recorded with the correct resolution will play in full-screen mode. If a call comes in while watching a video, the video pauses and a call alert appears.
Page 102: Setting Picture Options
Setting Picture Options Picture options allow you to choose certain default settings for the pictures and videos you take with your device. To access the picture options menu: Press the Camera (e) key to see the camera viewfinder. Press Menu (right softkey) and select Options... The following options are available: General –...
Page 103: Using Media And Web Features
Using Media and Web Features In This Section Using the Media Player Using the Web Browser Downloading and Copying Files Using the File Manager The media and Web features on your device let you enjoy music and video and explore the Internet right on your device. This section explains how to play music and videos, get to the Internet, and copy and manage files.
Page 104: Using The Media Player
Using the Media Player A version of Windows Media Player Mobile version 10 (or higher) for Smartphones is available on your device to play digital audio and video files that are stored on your device or on the Web. By default, Windows Media Player Mobile can play the following types of files: Windows Media Audio (WMA), Windows Media Video (WMV), and Motion Picture Experts Group-2 Audio Layer-3 (MP3).
Page 105 Playing Music and Videos These are some of the options you have when playing music or video files: To play or pause a music or video file, press the Enter key (Á). To skip to the previous or next file, press the Navigation key (S) left or right.
Page 106 Open the Windows Media player and update your library. (See page 96.) After your library is updated, you can view and play the new music files. To play a song or video that is on the Internet or network: Go to the Windows Media player. Press Menu (right softkey) and select Library.
Page 107: Using The Web Browser
Using the Web Browser You can use Internet Explorer Mobile to search and view the Web. To use the Web browser to browse the Internet: Press Start (left softkey). Select Internet Explorer. With the Web browser open, press Menu (right softkey) and select Address Bar.
Page 108: Downloading And Copying Files
Downloading and Copying Files You can copy or download media files from your computer or the Internet onto your device. Downloading Files You can use the Web browser on your device to download files. You can choose to save these files to your device or to the miniSD card inserted in your device.
Page 109: Using The File Manager
Tip: If you have Windows Media Player 11 on your computer, you can set it to automatically synchronize the media files on your device with the media files on your computer. See the Help menu in for Windows Media Player 11 on your computer for more information.
Page 110: Using Contacts And Calendar
Using Contacts and Calendar In This Section Using Contacts Using Calendar Your device Contacts and Calendar features let you keep track of the people in your life and your appointments, much like you would on your computer. This section helps you get started using Contacts and Calendar on your device.
Page 111: Using Contacts
Using Contacts The number of contacts you can store in your device is limited only by your device’s memory capacity. Each contact can store a great deal of information about the person you create it for: not just device numbers and email addresses, but Web sites, street addresses, birthdays, and much more.
Page 112: Editing A Contacts Entry
Editing a Contacts Entry To edit a Contacts entry: Press Contacts (right softkey). — or — Press Start (left softkey) and select Contacts. Press Menu (right softkey) and select Edit. Select the Contacts entry you want to edit. Scroll through the information in the contact and make your changes.
Page 113 To assign a category for a contact: While creating or editing a contact, scroll to and highlight the Categories field. Select the Categories field to see a list of categories you can choose from. Select the checkboxes for as many categories as you want to assign to this contact.
Page 114: Using Calendar
Assigning a Picture ID You can assign a picture to a contact. This picture will display when you receive a call from that contact. While creating or editing a contact, select the Picture field. Select the picture you want to assign to the contact from the thumbnail pictures you see.
Page 115: Viewing Calendar Events
Viewing Calendar Events Press Start (left softkey) and select Calendar. To change your schedule view, press Menu (right softkey) and select the desired option. To view an event's details, highlight the event in agenda view and press s. Responding to Meeting Requests If you have your device set up to synchronize with your company’s Exchange Server (see the Setting Up Email guide that came with your device), you can receive and respond to...
Page 116: Using Bluetooth
Using Bluetooth In This Section Turning Bluetooth Power On or Off Pairing With a Device Sending Objects to Another Device Your device features built-in Bluetooth technology, allowing you to share information more easily than ever before. Bluetooth is a short-range communications technology that allows you to connect wirelessly to a number of Bluetooth devices, such as headsets and hands-free car kits, and Bluetooth-enabled handhelds, PCs, printers, and wireless devices.
Page 117: Turning Bluetooth Power On Or Off
Turning Bluetooth Power On or Off If Bluetooth power is on, your device can automatically connect with the handsfree device you have used before. Just turn on the smart device or move it near the target device. To turn Bluetooth on: Press Start (left softkey).
Page 118: Sending Objects To Another Device
Choose the type of target device you are trying to connect (handsfree headset, stereo headset, keyboard, etc.). Put the target device in pairing mode. Press Add. The device prompts you to verify that the target device is ready. Press Search. Select the device from the list.
Page 119: Using Voice Recognition
Using Voice Recognition In This Section About Voice Recognition Using Voice Recognition Your device’s voice-recognition software lets you place calls and perform quick tasks using just your voice. This section includes easy-to-follow instructions for using Voice Recognition. Section 2L: Using Voice Recognition Sec t ion 2L...
Page 120: About Voice Recognition
About Voice Recognition You can use voice recognition to make calls, and open and use device applications by speaking into your device. When using voice recognition, speak numbers at a normal speed and volume, pronouncing each digit distinctly. Avoid pausing between digits. Note: Not all languages support voice recognition and voice commands.
Page 121 “Open” and then the name of the main menu program you want to go to. Not all main menu programs can be accessed using voice recognition. Your device will respond to the request by making a call, opening a text message or email screen, opening the contact information for the requested contact, or opening the program.
Page 122 Section 2L: Using Voice Recognition...
Page 123: Section 3: Sprint Service Features
Section 3 Sprint Service Features...
Page 124: Sprint Service Features: The Basics
Sprint Service Features: The Basics In This Section Using Voicemail Using SMS Text Messaging Using On Demand Using Caller ID Responding to Call Waiting Making a Three-Way Call Using Call Forwarding Using Your Device as a Modem Now that you’ve mastered your device’s fundamentals, it’s time to explore the features that enhance your Sprint Service.
Page 125: Using Voicemail
Using Voicemail Setting Up Your Voicemail All unanswered calls to your device are automatically transferred to your voicemail, even if your device is in use or turned off. Therefore, you will want to set up your Sprint Voicemail and personal greeting as soon as your device is activated.
Page 126: Retrieving Your Voicemail Messages
Sending an Incoming Call to Voicemail To send an incoming call directly to voicemail: Press Ignore (right softkey). Retrieving Your Voicemail Messages You can review your messages directly from your wireless device or from any other touch-tone device. To dial from your wireless device, you can either speed dial your voicemail or use the menu keys.
Page 127: Voicemail Options
Voicemail Options Your device offers several options for organizing and accessing your voicemail. Using Expert Mode Using the Expert Mode setting for your personal voicemail box helps you navigate through the voicemail system more quickly by shortening the voice prompts you hear at each level.
Page 128 Sprint Callback You can return a call after listening to a message without disconnecting from voicemail. To return a call directly from voicemail: Press Voicemail-to-Voicemail Message You can record and send a voicemail message to other Sprint Voicemail users. To record and send a voicemail message: From the main voicemail menu, press message.
Page 129 Voicemail-to-Voicemail Receipt Request You can request confirmation that your voicemail message has been listened to when you send, forward, or reply to other Sprint users. To mark your message receipt requested: After you have recorded a message, press that you are satisfied with the message you recorded. Press to mark receipt requested.
Page 130: Voicemail Menu Key
Voicemail Menu Key Following the prompts on the voicemail system, you can use your keypad to navigate through the voicemail menu. The following list outlines your device’s voicemail menu structure. Listen Send Personal Options Settings Skip passcode Autoplay Message Date & Time On/Off Change Passcode Group Distribution List Numeric Paging to a Wireless Phone...
Page 131: Using Sms Text Messaging
Using SMS Text Messaging With SMS Text Messaging, you can send instant text messages from your device to other messaging-ready phones — and they can send messages to you. In addition, SMS Text Messaging includes a variety of preset messages, such as “I’m running late, I’m on my way,” that make composing messages fast and easy.
Page 132 Press Send (left softkey). To send a text message from the Home screen: Use the keypad to enter the phone number you wish to send a message to. Press Menu (right softkey). Scroll down to Send Text Message and press s. Compose your message.
Page 133: Using On Demand
Using On Demand With Sprint’s exclusive On Demand feature, you can personalize your device's data services to suit your needs. The On Demand feature makes it easier than ever to receive the most popular Web information and categories instantly. On Demand uses the ZIP code you provide to customize the content you receive, so you can get the information you want, when you want it.
Page 134: Accessing On Demand Information
Accessing On Demand Information Finding the information you’re looking for with On Demand is as easy as navigating a Web browser on your computer. (The following example will illustrate how to access News information.) To access News information using On Demand: Press Start (left softkey) and then select Get On Demand.
Page 135: Using Caller Id
Using Caller ID Caller ID allows people to identify a caller before answering the device by displaying the number of the incoming call. If you do not want your number displayed when you make a call, just follow these easy steps. To block your phone number from being displayed for a specific outgoing call: Press...
Page 136: Making A Three-Way Call
Making a Three-Way Call With Three-Way Calling, you can talk to two people at the same time. When using this feature, the normal airtime rates will be charged for each of the two calls. To make a Three-Way Call: Enter a number you wish to call and press the N. Once you have established the connection, place this call on hold by pressing N.
Page 137: Using Call Forwarding
Using Call Forwarding Call Forwarding lets you forward all your incoming calls to another phone number — even when your device is turned off. You can continue to make calls from your device when Call Forwarding is activated. To activate Call Forwarding: Press Enter the area code and device number to which your future calls should be forwarded.
Page 138: Using Your Device As A Modem
Using Your Device as a Modem After you have installed Microsoft Windows Mobile Device Center (for Vista) or Microsoft ActiveSync 4.5 or later (for Windows XP and prior Windows operating systems) on your computer, you can use your MOTO Q 9c as a modem with that computer.
Page 139 To use your device as a modem: After you have set your Internet Sharing options, connect your device to you computer using the mini-USB data cable or using the device’s Bluetooth capabilities, depending on the PC Connection option you selected. If you are not already at the Internet Sharing screen, go to it by pressing Start (left softkey) and then selecting Internet Sharing.
Page 140: Sprint Voice Command
Sprint Voice Command In This Section Getting Started With Sprint Voice Command Creating Your Own Address Book Making a Call With Sprint Voice Command Getting Information With Sprint Voice Command With Sprint Voice Command, reaching your friends, family, and coworkers has never been easier — especially when you’re on the go.
Page 141: Getting Started With Sprint Voice Command
Getting Started With Sprint Voice Command With Sprint Voice Command: You can store all your contacts’ phone numbers, so you can simply say the name of the person you want to call. There’s no need to punch in a lot of numbers, memorize voicemail passwords, or try to dial while you’re driving.
Page 142: Creating Your Own Address Book
Creating Your Own Address Book You can program up to 500 names into your personal address book, with each name having up to five phone numbers. That’s 2,500 phone numbers, and with the advanced technology of Sprint Voice Command, you can have instant access to all of them.
Page 143: Making A Call With Sprint Voice Command
Making a Call With Sprint Voice Command To make a call with Sprint Voice Command: and then press N and you’ll hear the “Ready” Press prompt. After the “Ready” prompt, simply say, in a natural voice, “Call” and the name of the person or the number you’d like to call.
Page 144: Getting Information With Sprint Voice Command
Getting Information With Sprint Voice Command To access information using Sprint Voice Command: Press Say “Call the Web” and choose from a listing of information categories like news, weather, and sports. — or — Simply say “Call news room,” “Call the weather,” “Call Sports Central,”...
Page 145: Section 4: Safety, Warranty, And Legal Information
Section 4 Safety, Warranty, and Legal Information...
Page 146: Important Safety Information
Important Safety Information In This Section General Precautions Safety and General Information FCC Notice To Users Hearing Aid Compatibility Specific Absorption Rate Data Information From the World Health Organization Product Registration Owner’s Record Phone Guide Proprietary Notice Export Law Assurances Wireless: The New Recyclable California Perchlorate Label Privacy and Data Security...
Page 147: General Precautions
General Precautions There are several simple guidelines to operating your phone properly and maintaining safe, satisfactory service. Speak directly into the mouthpiece. Avoid exposing your phone and accessories to rain or liquid spills. If your phone does get wet, immediately turn the power off and remove the battery.
Page 148: Safety And General Information
Your Motorola mobile device is designed to comply with local regulatory requirements in your country concerning exposure of human beings to RF energy.
Page 149 If you wear the mobile device on your body, always place the mobile device in a Motorola-supplied or approved clip, holder, holster, case, or body harness. If you do not use a body-worn accessory supplied or approved by Motorola, keep the mobile device and its antenna at least 2.5 centimeters (1 inch) from your...
Page 150: Hearing Aids
Persons with implantable medical devices should observe the following precautions: ALWAYS keep the phone more than 20 centimeters (8 inches) from the implantable medical device when the mobile vice is turned ON; DO NOT carry the phone in a breast pocket; Use the ear opposite the implantable medical device to minimize the potential for interference;...
Page 151: Operational Warnings
Do not place a mobile device in the airbag deployment area. Responsible driving practices can be found in the “Smart Practices While Driving” section of this guide (see page 157) and/ or at the Motorola Web site: Note: The use of wireless phones while driving may cause distraction.
Page 152: Choking Hazards
Symbol Definition 032374o 032376o 032375o Li Ion BATT 032378o Choking Hazards Your mobile device or its accessories may include detachable parts, which may present a choking hazard to small children. Keep your mobile device and its accessories away from small children.
Page 153: Caution About High Volume Usage
Seizures/Blackouts Some people may be susceptible to epileptic seizures or blackouts when exposed to flashing lights, such as when playing video games. These may occur even if a person has never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult with your physician before playing video games or enabling a flashing- lights feature (if available) on your mobile device.
Page 154: Fcc Notice To Users
FCC Notice To Users Motorola has not approved any changes or modifications to this device by the user. Any changes or modifications could void the user’s authority to operate the equipment. See 47 CFR Sec. 15.21. This device complies with part 15 of the FCC Rules. Operation is...
Page 155: Hearing Aid Compatibility
Phones that have been rated have a label with the rating(s) located on the box, and at www.motorola.com/accessibility. These ratings are not guarantees of compatibility. Results will vary depending on the user's hearing aid and individual type and degree of hearing loss.
Page 156 30 days of purchase. With the Sprint 30-day Risk- Free Guarantee, you may return the phone within 30 days of purchase for a full refund. More information about hearing aid compatibility may be found at: www.motorola.com/accessibility, www.fcc.gov, www.fda.gov, and www.hearingloss.org/learn/cellphonetech.asp Section 4A: Important Safety Information...
Page 157: Specific Absorption Rate Data
Specific Absorption Rate Data This model wireless phone meets the government’s requirements for exposure to radio waves. Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S.
Page 158 Canadian Wireless Telecommunications Association (CWTA) Web site: http://www.cwta.ca. 1. The SAR information reported to the FCC includes the FCC- accepted Motorola testing protocol, assessment procedure, and measurement uncertainty range for this product. Section 4A: Important Safety Information...
Page 159: Information From The World Health Organization
Online Product Registration: http://www.motorola.com/warranty Product registration is an important step toward enjoying your new Motorola product. Registering helps us facilitate warranty service, and permits us to contact you should your product require an update or other service. Registration is for U.S.
Page 160: Owner's Record
Record the serial number in the space provided below. This will be helpful if you need to contact us about your phone in the future. Model: MOTO Q 9c by Motorola Serial No.: Phone Guide Proprietary Notice...
Page 161: Wireless: The New Recyclable
It's easy. To learn more about CTIA's Recycling Program for Used Wireless Devices, please visit http://recycling.motorola.young-america.com/index.html Section 4A: Important Safety Information...
Page 162: California Perchlorate Label
California Perchlorate Label Some mobile phones use an internal, permanent backup battery on the printed circuit board that may contain very small amounts of perchlorate. In such cases, California law requires the following label: “Perchlorate Material - special handling may apply. See .”...
Page 163: Privacy And Data Security
Lock your device’s keypad where this feature is available. Keep software up to date —If Motorola or a software/ application vendor releases a patch or software fix for your mobile device which updates the device’s security, install it as soon as possible.
Page 164 If you have further questions regarding how use of your mobile device may impact your privacy or data security, please contact Motorola at , or contact Sprint Customer privacy@motorola.com Service. Section 4A: Important Safety Information...
Page 165: Smart Practices While Driving
If you choose to use your mobile device while driving, remember the following tips: Get to know your Motorola mobile device and its features such as speed dial and redial. If available, these features help you to place your call without taking your attention off the road.
Page 166 Do not engage in stressful or emotional conversations that may be distracting. Make people you are talking with aware you are driving and suspend conversations that can divert your attention away from the road. Use your mobile device to call for help. Dial 911 or other local emergency number in the case of fire, traffic accident, or medical emergencies.
Page 167: Motorola's Warranty
Motorola’s Warranty In This Section Motorola Limited Warranty for the United States and Canada Service and Repairs Your phone has been designed to provide you with reliable, worry- free service. If for any reason you have a problem with your equipment, please refer to Motorola’s warranty in this section.
Page 168: Motorola Limited Warranty For The United States And Canada
(excluding commercial, government or industrial radios) that operate via Family Radio Service or General Mobile Radio Service, Motorola- branded or certified accessories sold for use with these Products (“Accessories”) and Motorola software contained on CD-ROMs or other tangible media and sold for use with these Products (“Software”) to be free from defects in materials and...
Page 169 (d) other acts which are not the fault of Motorola, are excluded from coverage. Use of Non-Motorola Products and Accessories. Defects or damage that result from the use of Non-Motorola branded or certified Products, Accessories, Software or other peripheral equipment are excluded from coverage.
Page 170 Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Motorola, or its authorized service centers, are excluded from coverage. Altered Products. Products or Accessories with (a) serial numbers or date tags that have been removed, altered or obliterated;...
Page 171: Who Is Covered
This warranty extends only to the first consumer purchaser, and is not transferable. What Will Motorola Do? Motorola, at its option, will at no charge repair, replace or refund the purchase price of any Products, Accessories or Software that does not conform to this warranty. We may use functionally equivalent reconditioned/refurbished/pre-owned or new Products, Accessories or parts.
Page 172 You will receive instructions on how to ship the Products, Accessories or Software, at your expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase;...
Page 173: What Other Limitations Are There
Motorola certain exclusive rights for copyrighted Motorola software such as the exclusive rights to reproduce and distribute copies of the Motorola software. Motorola software may only be copied into, used in, and redistributed with, the Products associated with such Motorola software. No other use, including...
Page 174: Service And Repairs
Service and Repairs Go to www.motorola.com/consumer/support, where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at 1-800-520-6403 (United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada).
Page 175: Microsoft End User License Agreement
Even occasional, short diversions of attention can be dangerous if your attention is diverted away from your driving task at a critical time. Motorola Section 4C: Microsoft End User License Agreement S ec t i o n 4 C...
Page 176 2. ADDITIONAL LICENSING REQUIREMENTS AND/OR USE RIGHTS. Specific Use. Motorola designed this device for a specific use. You may only use the software for that use. Included Microsoft Programs and Additional Required Licenses. Except as provided below, these license terms apply to all Microsoft programs included with the software.
Page 177 3. SCOPE OF LICENSE. The software is licensed, not sold. This agreement only gives you some rights to use the software. Motorola and Microsoft reserve all other rights. Unless applicable law gives you more rights despite this limitation, you may use the software only as expressly permitted in this agreement.
Page 178 Mobile Update feature provides you the ability to obtain and install software updates on your device if updates are available. You may choose not to use this feature. Motorola and/or your Mobile Operator may not support this feature or an update for your device.
Page 179 consent prior to the upgrade. If you decline an upgrade, you will not be able to access content that requires the upgrade. Misuse of Internet-based Services. You may not use these services in any way that could harm them or impair anyone else’s use of them.
Page 180 Authenticity label with a genuine copy of the software identifies licensed software. To be valid, this label must be affixed to the device, or included on or in Motorola’s software packaging. If you receive the label separately, it is not valid.
Page 181 Microsoft or its affiliates. When allowed by your local laws, Motorola and Microsoft exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Page 182: Index
Index Accessories 20 ActiveSync 62 Alerts 47 Answering Calls 45 Audio Enhancement 86 Background 80 Backlight 81 Battery 22–28 Capacity 22 Charging 27 Installing 25 Battery Indicator 35 Battery Life 81, 109 Bluetooth 108–110 Calendar 106–107 Call Forwarding 129 Call Waiting 127 Caller ID 127 Calls 44–53 Answering 45...
Page 183 Signatures 70 Emergency Calls 47 File Manager 101 Flight Mode 86 Hearing Aid Compatibility 146, 147 Home Screen 33–37, 80 Input Method Editor 57 Keys 18 Language 83 Locking and Unlocking 43 Low Battery Message 35 Main Menu 38 Making Calls 45 Media Player 96 Meetings 107 Menu Icons 38...
Page 184 Softkeys 34 Sounds 81 Speakerphone 48 Speed Dial Contacts 51 Deleting 52 Menu Shortcuts 52 Sprint Customer Service 6 Sprint 411 7 Sprint Customer Service 6 Sprint Voice Command 132– Address Book 134 Making a Call 135 Status Icons 35 Synchronizing 59–64 Bluetooth 64 Cable 63...

Motorola MOTO Q MOTO Q 9c Getting Started Manual

Welcome to Sprint

Introduction

Section 1: Getting Started

Setting up Service

Section 2: Using Your Device

About Your Device

Getting to Know Your Device

Getting Around Your Device

Using Calling Features

Entering Text

Synchronizing and Using Email

Customizing Your Device

Using the Built-In Camera

Using Media and Web Features

Using Contacts and Calendar

Using Bluetooth

Using Voice Recognition

Section 3: Sprint Service Features

Sprint Service Features: the Basics

Sprint Voice Command

Section 4: Safety, Warranty, and Legal Information

Important Safety Information

Motorola's Warranty

Microsoft End User License Agreement

Index

Quick Links

Related Manuals for Motorola MOTO Q MOTO Q 9c

Summary of Contents for Motorola MOTO Q MOTO Q 9c

Table of Contents