Troubleshooting & Faqs - Motorola MOTO Q 9h Global Getting Started Manual

Troubleshooting & FAQs
My smartphone won't turn on
Troubleshooting & FAQs
To turn on your smartphone, press and release
be sure that the battery is fully charged. If it is, remove and replace the battery, then try to turn the smartphone on.
My smartphone's display is frozen
In the event your smartphone does not respond for more than 30 seconds, be sure that the battery is fully charged. If it is, remove
and replace the battery, then turn the smartphone back on. If these do not help, you can do a hard reset to restart your
smartphone, but this erases your personalized settings and any content stored in smartphone memory. To perform a hard reset,
remove and replace the battery, then hold down the
I cannot connect to a wireless network
Try performing the following actions:
• Verify that your SIM card is inserted correctly.
X
• Press and hold
I can't hear sound on my smartphone
While you are on a call or playing a media file, press the up volume key (see "change your ringer and earpiece volume" on
page 36).
I can't choose a song as my ringtone
Make sure the song file is 600kb or smaller and in one of these formats: MIDI, MP3, AAC, AAC+, or eAAC+.
MOTO
9h
global
34
O
. If your smartphone does not respond, try holding
*
until the quick list appears, then select
and E keys for 5 seconds while turning the smartphone on.
Wireless Manager
O
. If that does not work,
Phone On
> > .