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108
If Something Goes Wrong
The Windows
Unless a hardware device has failed, problems usually occur
when you change the system in some way such as installing
a new program or adding a device.
If you experience any of these problems, use the options in
the Startup menu to fix the problem.
Using Startup options to fix problems
If the operating system fails to start properly, you may need
to troubleshoot the Operating System and/or its settings.
There are several options to choose from depending on the
severity of the problem and your level of expertise with
computers.
If Windows
menu will launch. To enter the Advanced Startup options
manually:
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2
When the Windows
Settings
3
Click or touch
4
Click or touch
5
Click or touch
6
Click or touch
Startup
The computer restarts.
7
Click or touch
You now have several options:
Refresh your device
❖
Your files and personalization settings won't change
❖
Your device settings will be changed back to their
defaults
❖
Your Apps from the Windows
❖
Apps you installed from discs or Web sites are removed
❖
A list of removed apps is saved to your desktop
For more information, see
data)" on page
®
operating system is not working
®
fails to start properly twice, the Windows
®
charms appear, click or touch the
(
) charm.
Change PC Settings
Update and recovery
Recovery
Restart Now
.
Troubleshoot
40.
.
under
Advanced
from the menu.
®
Store are retained
"Refresh your PC (with user's
®
Boot
.
.
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