Quick Guide; Technical Support - Epson PM-400 Start Here

Any problems?
Network setup was unsuccessful.
• Make sure you select the right network name (SSID). The
product can only connect to a network that supports 2.4 GHz.
• If you see a firewall alert message, click Unblock or Allow to
let setup continue.
• If your network has security enabled, make sure you enter
your network password (WEP key or WPA passphrase)
correctly. Passwords must be entered in the correct case.
There are lines or incorrect colors in my printouts.
Run a nozzle check to see if any of the print head nozzles are
clogged. Then clean the print head, if necessary. See the online
User's Guide for more information.
Setup is unable to find my product after connecting it
with a USB to micro USB cable.
Make sure the product is turned on and securely connected
as shown:
Any questions?

Quick Guide

Basic information and troubleshooting.
User's Guide
Windows: Click the icon on your desktop or Apps screen to
access the online User's Guide.
OS X: Click the icon in Applications/Epson Software/Guide to
access the online User's Guide.
If you don't have a User's Guide icon, go to the Epson website,
as described below.

Technical support

epson.com/support (U.S.) or epson.ca/support (Canada)
(562) 276-7282 (U.S.) or (905) 709-2567 (Canada), 6
Pacific Time, Monday through Friday, and 7
Pacific Time, Saturday. Days and hours of support are subject to
change without notice. Toll or long distance charges may apply.
Recycling
Epson offers a recycling program for end of life hardware and ink
cartridges. Please go to epson.com/recycle for information on
how to return your products for proper disposal.
to 8 ,
am pm
to 4 ,
am pm
Need paper and ink?
Try Epson specialty papers and ink for good results. You can
purchase them at epson.com/ink3 (U.S. sales) or epson.ca
(Canadian sales). You can also purchase supplies from an
Epson authorized reseller. Call 800-GO-EPSON (800-463-7766).
PM-400 replacement ink cartridge
Part number Description
320 Color Ink Cartridge
Print Pack - Color Ink Cartridge
320P
and Glossy Photo Paper
EPSON is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson
Connect is a trademark of Seiko Epson Corporation. Designed for Excellence is a trademark of
Epson America, Inc.
OS X is a trademark of Apple Inc., registered in the U.S. and other countries.
Wi-Fi Direct is a registered trademark of Wi-Fi Alliance
®
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
© 2015 Epson America, Inc., 6/15
Printed in XXXXXX
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