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ensure your phone is secure
Orange Care
Life's difficult enough, without having to worry about the
expense and hassle of replacing your phone.
With Orange Care you get:
Worldwide cover for 12 months against loss, theft,
accidental or malicious damage and handset
breakdown.
A replacement phone of the same model despatched
within 24 hours of our acceptance of your claim, to any
UK address.
The same number and the same service on your
replacement Orange phone that you enjoyed on your
old one, so you're never out of touch for long.
Great value cover for £5 per month.
118
To get Pay Monthly Orange Care call
434
free from your
Orange phone.
Note: Orange Care includes insurance and warranty which
is subject to terms and conditions and exclusions as
stated in chapter 14.
To find out if you are covered by Orange Care or for more
information call
150
free from your Orange phone.
protecting your phone
Accidents happen – which is why we offer Orange Care.
However, we do ask that you take good care of your
phone and follow just a few basic steps to help protect
your phone:
Don't leave your phone unattended in a public place.
Don't leave your phone in a vehicle.
If this can't be avoided, please - make sure it's locked
in the boot or locked in the glove compartment.
Never loan your phone to someone else.
How to claim:
Report the loss, theft or damage to Orange as
soon as possible.
Loss, theft or malicious damage claims must be
reported to the police immediately (or as soon as
possible within 24 hours of discovery).
ensure your phone is secure
To make a claim or to have your phone barred to
prevent unauthorised use simply call Orange customer
services on
07973 100
150, or if you are abroad call
+44 7973 100
250.
To speed up your claim make a note of the key facts
before calling, eg, time of theft, where you lost it, how it
got damaged and what the damage is, steps taken to
recover your phone and any other relevant details. You
must provide any assistance and/or information that
Orange reasonably requests in connection with the
replacement of your phone.
Remember, if your phone is stolen or maliciously
damaged we need a crime
reference number or a lost property number if it is lost.
Once your claim is accepted and the admin. fee of £15
is paid, Orange will despatch your replacement phone.
Please see chapter 14 under note
XX
for more
information.
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