Call Handling; Hold; Transfer; Conference - Mitel M3820 User Manual

Call Handling

Hold

To place a call on hold:
•
Press HOLD.
To retrieve a call from Hold:
1. Lift the handset.
2. Press the flashing line key.
To retrieve a call from Hold at another station:
•
Press the flashing line key.
-or-
Dial **1 and the number of the station that placed the call on Hold.

Transfer

To Transfer an active call:
1. Press TRANSFER.
2. Dial the number of the third party.
3. Do one of the following:
•
To complete the Transfer, hang up.
•
To announce the Transfer, wait for an answer, consult, and hang up.
•
To cancel the Transfer, press CANCEL.

Conference

To form a Conference when a two-party call is already in place, or to add
another party to an existing Conference:
1. Press TRANSFER.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANSFER.
Call Handling
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