Hold Variations; Exclusive Hold - Mitel 5005 User Manual

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To activate your extension's speaker during a call:
1. Press the GROUP LISTEN key. The GROUP LISTEN key lights solid when the loudspeaker is
enabled and the following message is displayed: "GROUP LISTEN".
To de-activate your extension's speaker:
1. Press the GROUP LISTEN key again. The GROUP LISTEN key extinguishes and the display
screen returns to normal.

Hold Variations

Call Store
This feature allows you to place an external call on hold under a key and leave it on hold for a pre-
defined time.
Note: Only external calls may be held using this feature.
Note: The number of STORE keys that you can have programmed at your extension is limited by
the number of available personal keys to a maximum of thirty (30).
Note: A stored call cannot be picked by another extension user and you cannot transfer the
stored call to another extension.
To store a call:
1. While in conversation with another party, press a STORE key.
To retrieve a call that has been stored:
1. While your extension is idle, press the flashing STORE key.

Exclusive Hold

EXCLUSIVE HOLD places a call on hold that may only be retrieved from the originating set. This type
of hold allows you to place a single party on hold if you do not have any dedicated LINE or DSS/BLF
keys on your set. If you do have dedicated LINE or DSS/BLF keys, a number of parties can be placed
on Exclusive Hold.
To place a call on exclusive hold to make an enquiry call or answer another call:
While in conversation with an established call, press the EXCLUSIVE HOLD key. The current call
is placed on hold. Any DSS/BLF or LINE keys associated with the call will flash with held
cadence.
To retrieve a call from exclusive hold that is not associated with a DSS/BLF or LINE key:
Press the EXCLUSIVE HOLD key. You are re-connected to the held party.
To retrieve a call from exclusive hold that is associated with a DSS/BLF or LINE key:
Press the flashing DSS/BLF or LINE key. You are re-connected to the held party.
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