GMC 1975 Motorhome Operating Manual page 109

The satisfaction and goodwill of the owners of GMC Truck & Coach
products are of primary concern to your dealer and the GMC Truck &
Coach Division. Normally, any problems that arise in connection with the
sales transaction or the operation of your vehicle will be handled by your
dealer's Sales or Service Departments . It is recognized, however, that
despite the best intentions of everyone concerned, misunderstandings will
sometimes occur. If you have a problem that has not been handled to your
satisfaction through normal channels, we suggest that you take the follow-
ing steps
STEP ONE-Discuss your problem with a member of dealership manage-
ment . Frequently, complaints are the result of a breakdown in communica-
tions and can quickly be resolved by a member of the dealership manage-
ment. If the problem already has been reviewed with the Sales Manager
or Service Manager, contact the Dealer himself or the General Manager .
STEP TWO-Contact the GMC Truck & Coach Division Zone Office
closest to you listed on page 105 (or in Canada contact the General Motors
Zone Office) . When it appears that your problem cannot be readily re-
solved by the service outlet without additional assistance, the matter
should be called to the attention of the Zone's Customer Services Depart-
ment and the following information provided :
Your name, address, telephone number
Vehicle Identification Number*
Dealer's name and location
Vehicle's delivery date and mileage
0
Nature of problem
STEP THREE-Contact the Customer Services Manager, GMC Truck &
Coach Division, 660 South Blvd . East, Pontiac, Michigan 48053 (phone
313-857-4547) . In Canada, contact the Owner Relations Manager, General
Motors of Canada Limited, Oshawa, Onta£io (phone 416-644-6624) . If
after an additional review of all facts involved he feels that some further
action can be taken, he will so instruct the Zone. In any case, your letter
will be acknowledged providing GMC Truck & Coach Division's position
in the matter .
When contacting the Zone or Home Office, please bear in mind that
ultimately your problem likely will be resolved in the dealership utilizing
the dealer's facilities, equipment and personnel . It is suggested, there-
fore, that you follow the above steps in sequence when pursuing a problem
Your purchase of a GMC Truck & Coach product is greatly appreciated
by both your dealer and GMC Truck & Coach Division. It is our sincere
desire to assist you in any way possible to assure your complete satisfaction
with your vehicle.
*Available from vehicle registration, title or vehicle identification plate
103