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WarrantY
1.1 Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law. You are entitled to
a replacement or refund for a major
failure and compensation for any other
reasonably foreseeable loss or damage.
You are also entitled to have the goods
repaired or replaced if goods fail to be of
acceptable quality and the failure does not
amount to a major failure.
1.2 In addition to the guarantees that
cannot be excluded under the Australian
Consumer Law described in clause 1.1
and any other guarantee or warranty
implied by law, when you purchase one of
our products, you will also have the peace
of mind in knowing that your product
is covered by CNP Brands Standard
Warranty. The Standard Warranty is
provided by C.O. White Pty Ltd trading
as CNP Brands (ABN 97 004 169 233)
("CNP Brands"). The terms and conditions
of the Standard Warranty are further
described below.
1.3 Subject to clause 1.1 and the terms
below, CNP Brands warrants that this
CNP Brand product, purchased by you in
Australia or New Zealand:
a) is free from defects in workmanship and
material, when the product is used for
normal consumer use for a period of
2 years from the date of purchase as
evidenced by your proof of purchase
("Warranty Term"); and
b) will, when the product is used for
normal consumer use, comply with the
manufacturer's specifications during the
Warranty Term.
1.4 CNP Brands agrees to repair or replace
at CNP Brands cost, the product, and
any accessory supplied with the product,
which is proven upon inspection by CNP
Brands or a CNP Brands Authorised
Service Agent not to comply with either
warranty contained in clause 1.3. Any
decision to repair or replace a product is to
be made by CNP in its absolute discretion.
The extent of any repair will be to rectify
any defect in workmanship and materials
or to ensure that the product complies with
the manufacturer's specifications.
1.5 To make a claim under this Standard
Warranty you will need to:
a) Return the product within the Warranty
Term to the place of purchase together
with your proof of purchase, where the
retailer will provide you with assistance
to make your claim; or
b) Contact CNP Brands Customer Care
Centre on toll free 1300 667 137 during
the Warranty Term to register your claim
and provide the details to enable CNP
Brands to assess the claim.
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