Troubleshooting - Airstream 360 XL Owner's Manual

TROUBLESHOOTING

PROBLEM: Water drips from hose and quarter turn connection
SOLUTION: Make sure screen washer (17) is in place.
PROBLEM: Slow or uneven water flow in unfiltered modes.
SOLUTION: The screen washer has become clogged. Ensure faucet handle is in a closed position. Remove
pullout spout from receptor and tie a rag around the hose to keep it from slipping back into the spout
receptor. Disconnect the quarter turn connector (18) from hose connection (16). Remove screen washer
(17) from hose connection. Clean screen washer with a toothbrush and rinse.
PROBLEM: Reversed Hot & Cold positions.
SOLUTION: HELPFUL HINTS: IT IS NOT NECESSARY TO SHUT OFF WATER SUPPLIES.
HANDLE SCREW REQUIRES A 7/16" HEX KEY WRENCH.
1. Remove plug button (3) from the handle by prying the button upwards from the
bottom center. If a tool is required, use some thing, which will not scratch the
handle. Remove setscrew (2), handle body (1), dome (4), cartridge screw (5),
handle adapter (6) and handle connector (7).
2. Turn cartridge stem around so that the notch is turned one half turn or 180
degrees.
3. Reinstall as follows: Be sure retainer clip (13) is present on cartridge stem and
raised edge of pivot stop (10) faces front. Note orientation of handle adapter &
connector assembly (6 & 7) in the exploded view. Completely turn cartridge screw
(5) to prevent unwanted closure of faucet. Thread on dome clockwise until hand
tight. Reinstall handle body (1), set screw (2) and plug button (3).
PROBLEM: Pullout hose does not move freely.
SOLUTION: Gently bend supply tubes away from the hose. DO NOT KINK SUPPLY TUBES
PROBLEM: Slow or uneven water flow in filtered mode.
SOLUTION: Filter outlet nut (21) may be clogged
1. Remove filter outlet nut, flush out carbon particles.
2. Filter cartridge may be clogged with captured contaminants Replace filter cartridge. If
problem persists call Moen Help line at 1-800-BUY-MOEN.
PROBLEM: Water drains from sides of pullout spout when water is on
SOLUTION: Filter may be cracked. Replace filter.
PROBLEM: Electronic display doesn't function.
SOLUTION: Replace battery.
AIRSTREAM 390/396 XL
G-20