Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for HP Z240 Small Form Factor
Summary of Contents for HP Z240 Small Form Factor
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Page 1: User Guide
User Guide HP Z240 Small Form Factor Workstation HP Z240 Tower Workstation... - Page 2 Development Company, L.P. change without notice. The only warranties for trademarks of Microsoft Corporation. HP products and services are set forth in the First Edition: October 2015 Intel is a trademark of Intel Corporation in the express warranty statements accompanying U.S.
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Page 3: About This Guide
About this guide This guide provides setup and troubleshooting information for the HP Z Workstation series. It includes these topics: Guide topics Locating HP resources on page 1 Workstation features on page 5 Setting up the workstation on page 11... - Page 4 About this guide...
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Page 5: Table Of Contents
Product updates ..............................4 2 Workstation features ............................ 5 HP Z240 SFF Workstation components ........................ 5 HP Z240 SFF Workstation front panel ....................5 HP Z240 SFF Workstation rear panel ....................6 HP Z240 Tower Workstation components ......................7 HP Z240 Tower Workstation front panel .................... 7 HP Z240 Tower Workstation rear panel ..................... - Page 6 HP Support Assistant ...................... 26 Using HP PC Hardware Diagnostics ................26 How to access and run HP PC Hardware Diagnostics ........27 Downloading HP PC Hardware Diagnostics to a USB device ....... 27 Before you call for technical support ................28 Backing up, restoring, and recovering in Windows 10 ...........
- Page 7 8 Diagnostics and minor troubleshooting ......................41 Calling support ..............................41 Locating ID labels ..............................42 Locating warranty information ........................... 42 HP troubleshooting resources and tools ......................43 Online support ........................... 43 HP Support Center ......................43 HP Chat Support ......................43 Customer Advisories, Customer and Security Bulletins, and Customer Notices ...
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Page 9: Locating Hp Resources
Locating HP resources This section provides information on the following resources for your HP workstation: ● Product information ● Product support ● Product documentation ● Product diagnostics ● Product updates Product information Topic Location Technical specifications Go to http://www.hp.com/go/quickspecs. In the left pane, select your region and then select Workstations. -
Page 10: Product Support
You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. -
Page 11: Product Documentation
To learn how to remove and replace workstation components, go to http://www.hp.com/go/sml. Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at http://www.hp.com/go/subscriberschoice. -
Page 12: Product Updates
Note the BIOS version and date and compare it with the versions that appear on the HP website. Operating systems For information, go to the following locations: ● Go to http://www.hp.com/go/quickspecs. In the left pane, select your region and then select Workstations. ● Windows operating systems, go to http://www.support.microsoft.com. ●... -
Page 13: Workstation Features
● Product specifications HP Z240 SFF Workstation components This section describes the HP Z240 Small Form Factor (SFF) Workstation components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. HP Z240 SFF Workstation front panel Power button USB 2.0 port, charging (1, black) -
Page 14: Hp Z240 Sff Workstation Rear Panel
Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than two displays) can be enabled using the Computer (F10) Setup Utility. However, HP recommends using only discrete graphics cards when attaching three or more displays. -
Page 15: Hp Z240 Tower Workstation Components
HP Z240 Tower Workstation components This section describes the HP Z240 Tower Workstation components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. HP Z240 Tower Workstation front panel Optional hard disk/optical disc drive (not USB 2.0 ports (1) (black) -
Page 16: Hp Z240 Tower Workstation Rear Panel
Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than two displays) can be enabled using the Computer (F10) Setup Utility. However, HP recommends using only discrete graphics cards when attaching three or more displays. -
Page 17: Product Specifications
Product specifications Workstation weights and dimensions HP Z240 Characteristic HP Z240 SFF Tower Standard 6.7 kg (14.86 9.4 kg configuration lb.) (20.79 lb) Minimum 5.7 kg (12.66 8.6 kg Weight configuration (18.95 lb) Maximum 7.7 kg (16.93 11.9 kg configuration (26.20 lb) -
Page 18: Environmental Specifications
Environmental specifications Characteristic HP Z240 SFF and Z240 Tower Workstations Operating: 5°C to 35°C (40°F to 95°F) Temperature Non-operating: -40°C to 60°C (-40°F to 140°F) NOTE: Derate by 1°C (1.8°F) for every 305 m (1,000 ft) altitude over 1,524 m (5,000 ft). -
Page 19: Setting Up The Workstation
Setting up the workstation This chapter describes how to set up your workstation. ● Ensuring proper ventilation ● Setup procedures ● Adding monitors ● Installing optional components ● Security ● Product recycling Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: ●... -
Page 20: Setup Procedures
● For cabinet installation, ensure adequate cabinet ventilation and ensure that the ambient temperature within the cabinet does not exceed specified limits. ● Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes, as shown in the following figure. -
Page 21: Adding Monitors
Dual Link DVI (DL-DVI) or DisplayPort output. To get native resolution with DVI, you must use a DL-DVI cable, not standard DVI-I or DVI-D cables. HP workstations do not support all graphics cards. Be sure that a new graphics card is supported before purchasing it. See... -
Page 22: Finding Supported Graphics Cards
Be sure you have the correct drivers for the card. See http://www.hp.com for HP-qualified drivers. Install the graphics card according to the video instructions for your workstation at http://www.hp.com/go/sml. Configure the monitor. For details, refer to Microsoft® Help or to http://www.microsoft.com. -
Page 23: Matching Graphics Cards To Monitor Connectors
Matching graphics cards to monitor connectors The following table describes monitor configuration scenarios. Monitor connector Graphics card interface connector DisplayPort Dual Link DVI HDMI (DP) DisplayPort to ISPLAY VGA adapter DP to DVI DP to DL DVI DP to HDMI DP cable adapter adapter... -
Page 24: Connecting And Configuring Monitors
● Graphics card with VGA and DL-DVI output — If the workstation does not have a PCIe graphics card, but has one or more SVGA and/or DL-DVI outputs, you can connect a monitor to each output. ● Graphics card with DMS-59 output — If the workstation has a PCIe graphics card with a DMS-59 output, use the appropriate adapter to connect your monitor. -
Page 25: Using A Third-Party Graphics Configuration Utility
Refer to your graphics card documentation for more information. NOTE: Monitor configuration utilities are also often available on the HP support website. Customizing the monitor display (Windows) You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. -
Page 26: Security
Security Some HP workstations have a lock on the side access panel. The key for this lock is shipped attached to the back panel of the workstation chassis. Additional security features reduce the risk of theft and alert when there has been a chassis intrusion. See the Maintenance and Service Guide for your workstation at http://www.hp.com/support/... -
Page 27: Setting Up, Backing Up, Restoring, And Recovering Windows 7
Backing up, restoring, and recovering Windows 7 CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly. -
Page 28: Backing Up, Restoring, And Recovering Windows 7
See Backing up your information on page NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Backing up your information NOTE: Windows includes the User Account Control feature to improve the security of your workstation. -
Page 29: System Restore
This includes software that came on media included in the workstation accessory box, and any software programs that you have installed. You can order a recovery media set from support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://www8.hp.com/us/en/contact-hp/ww-contact-us.html. You can also order the recovery media set by calling support. -
Page 30: System Recovery From A Recovery Partition Image
Use the steps provided in this section if you ordered a Windows 7 operating system DVD and Driver DVD. To order a Windows 7 operating system DVD and Driver DVD, go to the HP website. For U.S. support, go to http://www.hp.com/cgi-bin/hpsupport/index.pl. - Page 31 NOTE: The Driver DVD will load prerequisite software, and then allow you to load drivers. Install the Hardware Enabling Drivers. HP recommends installing all available drivers. You can download applications that came with the workstation at http://www.hp.com. Backing up, restoring, and recovering Windows 7...
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Page 32: Setting Up, Backing Up, Restoring, And Recovering Windows 10
5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the initial Windows setup. We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. -
Page 33: Finding More Information
U.S., Canadian, and various international regulations. Accessing User Guides (Linux systems) Double-click the HP User Manuals icon on your desktop. Select the folder for your language. Select the guide you wish to access. If you encounter issues There are several means to diagnose and resolve potential issues. -
Page 34: Blink Or Beep Codes: Interpreting Post Diagnostic Front Panel Leds And Audible Codes
Support Assistant is preinstalled on all HP or Compaq computers with Windows 10. To access HP Support Assistant in Windows 10, from the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. -
Page 35: How To Access And Run Hp Pc Hardware Diagnostics
Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version Go to http://hp.com/go/techcenter/pcdiags. -
Page 36: Before You Call For Technical Support
(if internet access is also available). ◦ If you have HP Support Assistant, you may access it from the Start screen by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. -
Page 37: Backing Up, Restoring, And Recovering In Windows 10
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard disk drive is corrupted or has been replaced. For... -
Page 38: Using Windows Tools
DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB flash drive. -
Page 39: Restore And Recovery
● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard disk drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●... - Page 40 Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard disk drive is not working properly.
- Page 41 Select the optical disc drive or USB flash drive from which you want to boot. Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard disk drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.
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Page 42: Setting Up And Restoring Linux
HP Linux driver discs Driver disc ISO images that support proper use and behavior of some Linux OSes on HP workstations may be available on the HP website. Such images include tested drivers that augment and/or replace those found in RHEL, SLED, Ubuntu, or other OSes. -
Page 43: Setting Up Red Hat Enterprise Linux (Rhel)
The driver disc is used during this phase. All content added by HP is in the /HP directory on the disc. You can use it to build your own image or to browse the HP content. -
Page 44: Installing Sled With The Hp Driver Disc
Setting up Ubuntu HP offers a 64-bit Ubuntu 14.04 LTS preload on some Z series Workstations and supports 64-bit Ubuntu 14.04 on other workstations. Various versions of Ubuntu are certified and supported by Canonical on HP workstations. For more information, go to the Ubuntu Desktop certified hardware search page at http://www.ubuntu.com/... -
Page 45: Restoring Ubuntu (Preloaded Systems Only)
When prompted for the administrator password, type the password in the field. Follow the onscreen instructions to install the drivers appropriate to your hardware configuration. Restoring Ubuntu (preloaded systems only) There are several methods available for restoration of the initial factory image. All assume the installed image is in a functional state (at least initially). -
Page 46: Proprietary Graphics Drivers
These proprietary drivers are not a standard part of the RHEL, SLED, or Ubuntu distributions because they are not open source. Driver revisions more recent than those at the HP support website are supported directly by the vendor. Chapter 6 Setting up and restoring Linux... -
Page 47: Updating The Workstation
Updating the BIOS ● Upgrading device drivers HP is constantly working on improving your total workstation experience. To ensure that the workstation leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. -
Page 48: Upgrading Bios
HP workstation. If you did not purchase your device from HP, HP recommends that you go to the HP website first to see if your device and its drivers have been tested for HP workstation compatibility. If no driver is available, go to the device manufacturer's website to download the latest drivers. -
Page 49: Diagnostics And Minor Troubleshooting
(tower and desktop configurations) or on a pull-out card on the side of the display (all-in-one configurations). For a listing of all worldwide support phone numbers, go to http://www.hp.com/support and select your region. Under Contact HP, select All HP Contacts. Follow the instructions to locate the appropriate phone number. Calling support... -
Page 50: Locating Id Labels
To locate warranty information, go to http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, go to http://www.hp.com/go/lookuptool. To extend a standard product warranty, go to http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. -
Page 51: Hp Troubleshooting Resources And Tools
HP Chat Support enables you to electronically submit a support ticket to HP over the web. When you submit a support ticket, HP Chat Support collects information about the workstation and passes it to an online support specialist. -
Page 52: Product Change Notifications
Verify that the workstation is on and the power light is on. ● If you have installed an operating system other than the factory-installed operating system, confirm that it is supported on your system by going to http://www.hp.com/go/quickspecs. ● Verify that the internal display panel is lit. -
Page 53: Customer Self Repair
NOTE: Some components are not eligible for Customer Self Repair and must be returned to HP for service. Call support for further instructions before attempting to remove or repair these components. More troubleshooting options The following additional information about troubleshooting techniques and tools is provided in the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals:... -
Page 54: Routine Care
Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ●... -
Page 55: Cleaning The Keyboard
Cleaning the keyboard CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● If the keyboard has an on/off switch, turn it off. ● Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. -
Page 56: Cleaning The Mouse
Cleaning the mouse Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. If the mouse has an on/off switch, turn it off. Wipe the body of the mouse with a damp cloth. If the mouse has a: ●... -
Page 57: 10 Accessibility
Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features. -
Page 58: Index
Windows 10 26 installing Windows 7 19 Contact HP Support 2 upgrading Windows 7 19 Contact HP Worldwide 2 Contact information for HP US backing up Windows 10 24, 29 environmental specifications 10 HP Care Pack Central 2 Windows 7 19, 20... - Page 59 37 workstation 9 Windows 7 20 setup 36 support 1 recycling using F11 to restore 37 accessibility 49 electronic hardware 18 updates advisories 43 HP original print cartridges 18 product 4 before calling 41 rechargeable batteries 18 calling 41 Index...
- Page 60 Contact HP Support 2 to USB device 27 Contact HP Worldwide 2 front panel LED codes 26 Contact information for HP US hardware diagnostics 26 HP Support Assistant 26 HP Care Pack Central 2 initial setup 24...