For Assistance
For SoftBank handset or service information,
call General Information. For repairs, call
Customer Assistance.
SoftBank Customer Support
■ General Information
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at
0800-919-0157
■ Customer Assistance (Repairs/Lost Handsets)
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at
0800-919-0113
Smartphone Technical Support Center
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at
0800-1700-151
SoftBank Mobile Global Call Center
From outside Japan, dial
+81-92-687-0025
(toll free from SoftBank handsets)