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LBP-800 Laser Printer User’s Guide IMPORTANT: Read this manual carefully. Use this manual when you need quick reference help.
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Canon. Notice Canon makes no guarantees of any kind with regard to this manual. Canon is not liable for errors contained herein or for consequential or incidental damages incurred as a result of acting on information contained in the manual.
❏ Chapter 3: Using the Canon Advanced Printing Technology. Describes the Canon Advanced Printing Technology and how to install and use the software, as well as how to check on the status of a print job.
Safety Information FCC Notice (100–127 V model) Laser Beam Printer, Model L10573A This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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Canon Inc. has determined that this product meets the E NERGY guidelines for energy efficiency. The on-demand fusing technology of the Canon LBP-800 printer provides improved energy efficiency. Power consumption during printing is approximately 220W, and is reduced automatically to approximately 5.5W. The International E NERGY Office Equipment Program is an...
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Laser Safety (100–127 V / 220–240 V models) Laser radiation could be hazardous to the human body. For this reason, laser radiation emitted inside this printer is hermetically sealed within the protective housing and external cover. In the normal operation of the product by the user, no radiation can leak from the machine.
Important Safety Instructions CAUTION: This printer is a high-precision electronic device. Before operation, be sure to read the following instructions to handle the printer properly. ❏ Read the manual carefully before operation. ❏ Do not dispose of these instructions. Save them for future reference. ❏...
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❏ 100–127 V model only: This product is equipped with a 3-wire grounding type plug, a plug that has a third (grounding) pin. As a safety feature, this plug fits only into a grounding-type power outlet. If you are unable to insert the plug into the outlet, contact an electrician to replace your obsolete outlet.
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❏ The printer should never be placed near or over a radiator, heat register, or flame. It should not be placed in a built-in installation unless proper ventilation is provided. Ventilation slots ❏ Before connecting the printer to a power source, check the voltage rating label at the back of the printer to ensure that the printer voltage matches that of the power source.
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• If the printer does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls may damage the printer and may require extensive work by a qualified technician to restore the product to normal operation.
Operating Environment When selecting a location for the printer, check the following guidelines: • Make sure the location is flat and sturdy. • When power is on (printer plugged into an AC outlet): Temperature: 10˚C-32.5˚C (50˚F-90.5˚F) Relative humidity: 20-80% RH with no condensation •...
Observe the following requirements when the power is off (printer unplugged from the AC outlet): • Temperature: 0˚C-35˚C (32˚F-95˚F). • Relative Humidity: 10-80% RH with no condensation. Carrying the Printer CAUTION: Do not carry the printer by holding the front panel, the face-up delivery slot, or by holding it at the front and rear.
Installing the CAPT ................28 Windows 95/98 ................28 Windows NT 4.0/2000 ..............34 Connecting to an LBP-800 Already on Your Network ....39 Printer Sharing ..................42 Connecting the LBP-800 as a Network Printer ......42 The Canon CAPT Tools ............... 45 Printing with the CAPT ................
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The Status Window Icon ............. 88 Closing the Status Window ............89 Messages ..................89 Chapter 4 Troubleshooting .................. 93 Finding Information ................93 Paper Jams .................... 95 Locating Paper Jams ..............95 Removing Paper Jams ................ 100 Print Quality Problems ............... 109 Printout Has Vertical White Streaks .........
Chapter 1 Introduction Congratulations on your purchase of the Canon LBP-800 Laser Printer. This chapter introduces you to the printer and explains its features. Your new laser printer has many advanced features, including the CAPT (Canon Advanced Printing Technology). The CAPT gives you instant access to printer information.
Printer Features The LBP-800 combines the following features to form a versatile printing system: Quick startup The printer is ready to print in less than 8 seconds after it is turned on (start-up time), and has a first print time of less than 18 seconds. This means that you can print documents quickly and efficiently.
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Delivery can be face down (for plain paper) or face up (for all paper types). Direct Network Connection With the optional network adapter, you can connect directly to the LBP-800 over a network, without having to go through a server. Chapter 1 Introduction...
Parts of the Printer Front View Input paper support Face-down output paper support Multi-purpose tray (MP tray) Face-down Paper guides delivery slot Manual feed slot Front cover Face-up delivery slot Paper delivery selector Rear View Parallel port interface connector Power switch Power socket Introduction Chapter 1...
Chapter 2 Paper Handling This chapter describes how to select the different types of paper you can use with your printer and how to load them. It includes the following information: ❏ Paper Requirements ❏ Storing Paper ❏ Paper Path ❏...
Paper Requirements Make sure that the paper you use meets the following requirements. Weight Loading Type Size Capacity Delivery (g/m MP Tray Plain paper Legal, Letter, A4, 64-135 Max height: Face-up Executive, B5. 12.5 mm Face- (Approx. 125 down (64- sheets of 75 g/m 105 g/m paper)
Weight Loading Type Size Capacity Delivery (g/m Manual Labels Letter, A4 1 sheet Face-up Envelopes 98 x 162 to 176 x 250 1 sheet Face-up mm (COM 10, Monarch, DL, B5, Postcards 100 x 147 mm 1 sheet Face-up Other Index cards: 3"...
Labels Labels are paper with pressure-sensitive adhesive. Acceptable sizes are Letter and A4. Note the following conditions when choosing a label sheet: ❏ The label print face (top, or face sheet) must be made of ordinary, matte-finish paper similar to copy paper. ❏...
❏ Poorly manufactured envelopes are not recommended. Postcards Follow these guidelines when printing on postcards: ❏ Postcards should not be greater than 0.28 mm in thickness. ❏ Postcards should be free of glue, clips, and staples. ❏ Do not use postcards that are damaged or curled, or that have special coatings or an irregular shape.
Storing Paper Improper paper storage might cause a deterioration of print quality and paper performance. Therefore, note the following when storing paper: ❏ Store unused paper in its wrapping to protect against humidity. ❏ Do not store paper directly on the floor as the floor is usually humid. ❏...
Paper Path Understanding how paper travels inside the printer helps you better handle paper loading and jams. A sheet of paper enters the printer from the MP tray or the manual feed slot. It travels to the image transfer area where the printer drum has been statically charged.
Selecting Paper Delivery Use the paper delivery selector to choose face-up or face-down delivery. When the selector is in the lower position, face-up delivery is selected. When the selector is in the upper position, face-down delivery is selected. Face-down Face-up Face-down Delivery Use face-down delivery for plain paper only.
Face-up Delivery Use face-up delivery for envelopes and transparencies, as well as other special paper, including non-standard sized plain paper. Printouts come out from the face-up delivery slot face up. This helps prevent paper curl. To select face-up delivery, push the paper delivery selector down. ❏...
Loading Paper into the MP Tray The multi-purpose tray can hold up to approximately 125 sheets of 75 g/m paper for high-volume printing. Acceptable paper sizes are Legal, Letter, A4, Executive, and B5. It also accepts transparencies, envelopes, postcards, or special paper with a maximum height of 12.5 mm. Before loading paper on the MP tray, first select the paper delivery.
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Prepare a stack of paper and tap it on a flat surface to properly align the edges. ❏ Do not fan the paper, or printing problems might occur. ❏ When using transparencies, slightly fan the stack of transparencies before loading them in the MP tray to prevent feed failures. Align the stack of paper so that the side to be printed on faces the front of the printer.
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Adjust the paper guides to the width of the paper stack. For A4-size or Letter/Legal-size paper, align the paper guides with the icons inside the MP tray. Adjust the paper guides so that there is no space between the paper guide and the edge of the stack of paper.
Loading Envelopes into the MP Tray Before Loading Envelopes Please be sure to follow these steps before loading envelopes: Place the envelopes on a flat surface and press the corners down in the direction shown to flatten the envelopes. Flex the envelope stack, including all four edges, to remove any stiffness.
Align the stack of envelopes by tapping them on a flat surface. Loading Envelopes Align the stack of envelopes so that the side to be printed on faces the front of the printer. Slide the stack in until it stops. Paper Handling Chapter 2...
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Adjust the paper guides to the width of the stack of envelopes. Most applications allow you to choose which way envelopes feed into the printer. Make sure you confirm your printer settings before you print. When using C5-size envelopes, remove any stiffness by lightly flexing both edges of the envelope.
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Insert the envelopes one at a time into the MP tray, in the direction shown in the illustration. If the flap is along the long edge of the envelope, insert each envelope with the flap at the back and on the right. If the flap is along the short edge of the envelope, insert envelopes with the flap at the bottom and at the back.
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Not Acceptable If the flap of any of the envelopes overlaps the edges of other envelopes in the stack, like those in the examples below, paper jams or misfeeds will occur. Flaps overlapping the envelopes underneath Flaps overlapping Top flap overlaps the envelopes underneath Chapter 2 Paper Handling...
Loading Paper Manually The manual feed slot allows you to load paper manually, one sheet at a time. You can load transparencies, labels, envelopes, postcards, or other special paper. You can also load plain paper, which is useful when you want to use paper that is a different size from the paper in the MP tray.
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❏ Do not force the paper into the printer or printing problems might result. ❏ For continuous manual feed, insert a new sheet only when the previous sheet has come out completely from the delivery slot. If a new sheet is inserted before the previous sheet has been delivered, a paper jam may occur.
Chapter 3 Using the Canon Advanced Printing Technology This chapter describes the CAPT (Canon Advanced Printing Technology). It includes the following information: ❏ Installing the CAPT ❏ Printing with the CAPT ❏ Checking the Status of a Print Job Chapter 3...
Installing the CAPT If you are using the LBP-800 as a local printer (connected directly to your computer) follow the steps below. If the LBP-800 is already on your network, and you want to start using it, follow the steps in “Connecting to an LBP-800 Already on Your Network”...
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Select Local Printer and click Next >. The Wizard displays a list of available printers. Click Have Disk…. Chapter 3 Using the Canon Advanced Printing Technology...
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For example, if you are using the CD-ROM to install the software, and your CD-ROM drive is drive D:, the path name would be D:\ENGLISH\WIN9X. Select the printer, and click Next >. Using the Canon Advanced Printing Technology Chapter 3...
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Select the printer’s port, and then click Next >. Click Next > to accept the default printer name, or enter the name you wish to use, then click Next >. Chapter 3 Using the Canon Advanced Printing Technology...
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Click Yes if you want to print a test page, or No if you do not want to print a test page, then click Finish. Windows copies the files and completes installation. If you opted to print a test page, a test page prints after installation completes. Using the Canon Advanced Printing Technology Chapter 3...
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OSR2.1 or later. The following procedure only applies to installation under Windows 95. The first time you start Windows with the LBP-800 attached to your computer the New Hardware Found dialog box appears. Select Driver from disk provided by hardware manufacturer in the New Hardware Found dialog box.
To install the CAPT on a local computer using Windows NT 4.0, you can use the Windows NT Add Printer Wizard. Refer here when using Windows 2000 From the Start menu, select Settings, then Printers. The Printers folder appears. Using the Canon Advanced Printing Technology Chapter 3...
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Double-click the Add Printer icon. The Add Printer Wizard dialog box appears. Select My Computer, then click Next >. Select the printer port or ports you want to use, then click Next >. Chapter 3 Using the Canon Advanced Printing Technology...
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CAPT, then click OK. For example, if you are using the CD-ROM to install the CAPT, and your CD-ROM drive is drive D:, the path name would be D:\ENGLISH\WINNT40. Using the Canon Advanced Printing Technology Chapter 3...
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Select your printer model from the list of printers displayed, then click Next >. Click Next > to accept the default printer name, or enter the name you wish to use, then click Next >. Chapter 3 Using the Canon Advanced Printing Technology...
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10. Click Yes if you want to print a test page, or No if you do not want to print a test page, then click Finish. Windows creates a Canon CAPT Tools icon on the Desktop, and a Canon LBP-800 icon is added to the Printers folder.
Yes. Connecting to an LBP-800 Already on Your Network If an LBP-800 is already on your network you can install it two different ways. The easiest way is using automatic network download. If network download is not available, you can use the Add Printer Wizard.
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The Wizard displays a list of available printers. Click Have Disk…. The Install From Disk dialog box appears. Use Browse… to select the directory or enter the path name that contains the printer software, then click OK. Using the Canon Advanced Printing Technology Chapter 3...
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Windows 95/98 computer. Windows NT 4.0/2000 clients cannot use the Add Printer Wizard (Network printer server) to connect a Windows 95/98 server. Follow the directions on screen to complete installation. Chapter 3 Using the Canon Advanced Printing Technology...
The status display is shown on the client. Connecting the LBP-800 as a Network Printer If you plan to share the LBP-800 on a network, install the print server locally, then make the following settings. See your print server system documentation for more information.
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Click OK and then restart Windows. Printer Settings Share-level Access Control Open the Canon LBP-800 Properties window, then check “Shared As” in the Sharing tab. Enter the Share name, Comments, and Password as needed. Click OK. User-level Access Control Open the Canon LBP-800 Properties window, then check “Shared As”...
Printer Sharing Settings Open the Canon LBP-800 Properties window, then check “Shared” in the Sharing tab. Enter the Share Name as needed. Click OK. The printer icon changes to indicate sharing. Sharing settings may also be made during installation. Status Display The status of a shared printer displays on both the print server and client computer, and job operations can execute from either.
The Canon CAPT Tools When you install the CAPT, the Canon CAPT Tools group is created. You can select the following from the Canon CAPT Tools group: ❏ Canon LBP-800 Help Selects the Canon LBP-800 Help file for the CAPT.
You must use a bi-directional cable for proper operation. Every time you print, the CAPT displays the Canon LBP-800 Status Window. This window shows you the paper moving through the printer, how long it will take to print the document, and how much of the document has printed.
Windows application. From the Print dialog box, usually accessed from an application’s File menu, you can select Properties to proceed to the Canon LBP-800 Properties dialog box and its printing options. ❏ You can open the Properties dialog box from the Printers folder. The number of tabs displayed in the Properties dialog box depends on how you have your system set up.
General Tab Lets you print a test page or define separator pages. Refer to your operating system documentation for more information. Using the Canon Advanced Printing Technology Chapter 3...
Details Tab Specifies the printer port and time-out settings. Refer to your operating system documentation for more information. Spool Settings… The installer sets the following defaults. Chapter 3 Using the Canon Advanced Printing Technology...
Sharing Tab Specifies the printer-sharing settings. This tab is available only when file and printer sharing is turned on. Refer to your operating system documentation for more information. Using the Canon Advanced Printing Technology Chapter 3...
Page Layout lets you select the number of pages per sheet (1, 2, 4, 8, 9). If you select more than 1, the image may be reduced to fit on the selected output size. When 2, 4, 8, or 9 pages per sheet is selected Manual Chapter 3 Using the Canon Advanced Printing Technology...
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Custom Paper Size on the Page Setup tab window allows you to define custom paper sizes (forms) for quick selection. You can specify the name, width, and height of each form. You can have up to 3 custom forms. Using the Canon Advanced Printing Technology Chapter 3...
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Overlay on the Page Setup tab accesses the settings to specify how you want the overlay and print data printed, including the print position, size, and whether it is printed in the foreground (on top of) or background (under) the application data. Chapter 3 Using the Canon Advanced Printing Technology...
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Size lets you set the size of the overlay. Units lets you select the units of measurement (Centimeters, Inches). Restore Defaults resets Left, Top, Width and Height to their default values. Using the Canon Advanced Printing Technology Chapter 3...
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View Settings >> shows or hides the profile’s settings. Edit Profiles After you have created a profile, you can select it from the pull-down menu on the Page Setup, Finishing, or Quality tab window. Edit… lets Chapter 3 Using the Canon Advanced Printing Technology...
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To retrieve the profiles, rename the printer to its original name. ❏ Profiles are not erased even when the printer driver is uninstalled. ❏ Overlay history information is not stored in profiles. Using the Canon Advanced Printing Technology Chapter 3...
The check box lets you force pages to print, even when the paper size does not match. If this is not checked, you’ll be asked to change paper when a paper size mismatch is detected.By default the setting for this option is unchecked. Chapter 3 Using the Canon Advanced Printing Technology...
Decreasing contrast lightens the dark areas and darkens the light areas; increasing it darkens the dark areas and lightens the light areas. Contrast is expressed as a relative range from -80% to +80%. Using the Canon Advanced Printing Technology Chapter 3...
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Toner Saver prints only alternate data bits, so toner consumption is reduced. Automatic Image Refinement is a printer technology from Canon, with which the printer automatically senses and refines the jagged edges and ragged curves of characters and graphics.
Printer Properties To view the printer properties, select Properties from the File menu in the Printers folder, or click the right mouse button on the LBP-800 icon in the Printers folder and select Properties from the pop-up menu. Screens examples use Windows NT 4.0.
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General Tab Specifies to print a test page and separator pages. Refer to your operating system documentation for more information. Screens examples use Windows NT 4.0. Chapter 3 Using the Canon Advanced Printing Technology...
Ports Tab Lets you specify the port to which the printer is attached. Refer to your operating system documentation for more information. Screens examples use Windows NT 4.0. Using the Canon Advanced Printing Technology Chapter 3...
Lets you define print spooling settings. Refer to your operating system documentation for more information. Screens examples use Windows NT 4.0. “Spool print documents so program finishes printing faster” and “Start printing immediately” are set automatically when you install the printer driver. Chapter 3 Using the Canon Advanced Printing Technology...
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Sharing Tab Specifies the printer-sharing settings. Refer to your operating system documentation for more information. Screens examples use Windows NT 4.0. Using the Canon Advanced Printing Technology Chapter 3...
Security Tab Lets you specify security settings. Refer to your operating system documentation for more information. Screens examples use Windows NT 4.0. Chapter 3 Using the Canon Advanced Printing Technology...
OK, the form information is copied to the selected form in the Selected Forms list on the Select Forms tab. Using the Canon Advanced Printing Technology Chapter 3...
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If you select more than 1, the image may be reduced to fit on the selected output size. When 2, 4, 8, or 9 pages per sheet is selected Manual Scaling disappears and Page Order appears in its place. Chapter 3 Using the Canon Advanced Printing Technology...
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Overlay on the Page Setup tab accesses the settings to specify how you want the overlay and print data printed, including the print position, size, and whether it is printed in the foreground (on top of) or background (under) the application data. Using the Canon Advanced Printing Technology Chapter 3...
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Size lets you set the size of the overlay. Units lets you select the units of measurement (Centimeters, Inches). Restore Defaults resets Left, Top, Width and Height to their default values. Chapter 3 Using the Canon Advanced Printing Technology...
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View Settings >> shows or hides the profile’s settings. Edit Profiles After you have created a profile, you can select it from the pull-down menu on the Page Setup, Finishing, or Quality tab window. Edit… lets Using the Canon Advanced Printing Technology Chapter 3...
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To retrieve the profiles, rename the printer to its original name. ❏ Profiles are not erased even when the printer driver is uninstalled. ❏ Overlay history information is not stored in profiles. Chapter 3 Using the Canon Advanced Printing Technology...
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The second check box lets you turn EMF Spooling on. If this is not checked, EMF Spooling will be off. These settings are unchecked by default. Using the Canon Advanced Printing Technology Chapter 3...
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Decreasing contrast lightens the dark areas and darkens the light areas; increasing it darkens the dark areas and lightens the light areas. Contrast is expressed as a relative range from -80% to +80%. Chapter 3 Using the Canon Advanced Printing Technology...
Toner Saver prints only alternate data bits, so toner consumption is reduced. Automatic Image Refinement is a printer technology from Canon, with which the printer automatically senses and refines the jagged edges and ragged curves of characters and graphics.
You can also open the Status Window by clicking on the Status Window icon in the Windows taskbar and selecting the LBP-800. Status Window icon If multiple LBP-800 printers are connected, select a printer from the list. The Status Window opens and displays information for the selected printer.
Using the LBP-800 Status Window The Status Window is a program used to display the status of jobs and perform printer operations. Menu bar Printer icon Printer status Animation area message area Error message area Progress bar Tool bar Tab window...
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Displays information related to print jobs. The type of information displayed changes with the selected tab. Status bar Displays the name of the printer port and describes menu options as you move your mouse over them. Chapter 3 Using the Canon Advanced Printing Technology...
Using the Menu Bar Job Menu You can select the Job menu from the menu bar of the LBP-800 Status Window: The Job menu includes the following options: ❏ Pause Job—This temporarily halts printing of the current document. After the current page completes printing, the printer pauses until you select Resume Job.
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Options Menu You can select the Options menu from the menu bar of the LBP-800 Status Window: The Options menu includes the following selections: ❏ Status Options—This opens the Status Options dialog box that lets you change the settings for the Status Window.
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Status Options This dialog box lets you define when and how you want the LBP-800 Status Window to display. You can also set up sounds that play when there are errors. ❏ Status Window—lets you select when the Status Window displays.
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❏ ECP with DMA—uses the parallel port as an ECP parallel port that uses DMA. Before you make any changes, check the manual that came with your computer to determine what type of port you have. Chapter 3 Using the Canon Advanced Printing Technology...
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Using the Help Menu You can select the Help menu from the menu bar of the LBP-800 Status Window: ❏ Help Topics—Displays the search window for help topics. ❏ About—Displays Status Window version information. Using the Canon Advanced Printing Technology...
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Settings from the Start menu, then select the Printers folder; Double-click the Canon LBP-800 icon to display the Canon LBP-800 dialog box. Select all of the jobs and delete them. When the Printed Job tab is selected, none of the buttons are displayed.
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The following types of information are displayed: ❏ Document name ❏ User name ❏ Computer name ❏ Estimated time left ❏ Estimated finish time Some of this information may not be displayed, depending on the printer status. Using the Canon Advanced Printing Technology Chapter 3...
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The job history displayed in the job information area can list a history of up to 100 jobs, beginning from the time the Status Window was started. The job history clears whenever you terminate the Status Window. Chapter 3 Using the Canon Advanced Printing Technology...
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Waiting Jobs This tab shows information related to the jobs that have not yet started. ❏ Document name ❏ Status ❏ Owner ❏ Pages ❏ Started At Using the Canon Advanced Printing Technology Chapter 3...
If the print server’s Status Window is not running, you cannot perform job operations on the client. The client’s Status Window displays the message “Check Print Server.” Audio messages for jobs play on the client and on the print server. Chapter 3 Using the Canon Advanced Printing Technology...
You may have to contact an authorized service representative. Abnormal Condition Something is wrong with the printer or one of its connections. You will not be able to print until the problem is fixed. Using the Canon Advanced Printing Technology Chapter 3...
DL Envelope (110 x 220 mm) Env: C5 C5 Envelope (6.4 x 9 in.) Card: Index Index Card (3 x 5 in.) User defined Custom form: You defined the name. Current Unknown Paper Chapter 3 Using the Canon Advanced Printing Technology...
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Spoken message Event Filename Printing complete Last page finished zdone.wav Printing paused Pause button pressed zpaused.wav Printing resumed Printing resumed zresume.wav Printing started Printing started zstarted.wav Printing stopped Delete button pressed zstopped.wav Using the Canon Advanced Printing Technology Chapter 3...
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Check toner cartridge No cartridge zsetcart.wav Printer busy Printer is processing zprtbusy.wav another job Port busy Selected printer port is zpotbusy.wav being used by another device Printing failed Printing could not zprtfail.wav complete Chapter 3 Using the Canon Advanced Printing Technology...
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Using the Canon Advanced Printing Technology Chapter 3...
Chapter 4 Troubleshooting This chapter includes information to help you solve printer problems. A problem might have one or a combination of causes, including a computer malfunction, software errors, the printer cable, or the printer. Many printing problems are related to how your software interacts with the printer.
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If you have a problem with your printer and you cannot resolve it by referring to the information in this chapter, contact a Canon authorized service representative. Before contacting Canon, make sure you have the following information: ❏ Product name (LBP-800) ❏...
Paper Jams Locating Paper Jams Paper jams can occur in several locations along the print path. Refer to the diagram below to help you locate paper jams. Locate the area where the paper jam has occurred and follow the instructions for removing jams in that area.
Before Removing Paper Jams Inside the Printer When a paper jam occurs, follow the procedure below before removing the jammed paper from the affected area. Remove watches and any bracelets or rings when touching the inside of the printer. These items might be damaged if they come into contact with parts inside the printer.
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Remove the EP-22 cartridge by grasping the cartridge’s handle and lifting it out of the printer. Do not expose the cartridge to light for more than 5 minutes. If necessary, put the cartridge in its original protective bag or wrap it with a thick cloth to prevent exposure to light.
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CAUTION: The face-up delivery area (shaded part) becomes hot when the printer is in use. Be careful not to touch this area, because personal injury might result. When removing the jammed paper, do not touch the transfer roller (shaded part) as its surface is very delicate and susceptible to finger oil and scratches, which may lead to print deterioration.
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To avoid possible damage to the printer, do not touch the pins near the right end of the transfer roller. To avoid damaging the printer, check that the pressure release levers (black) were released when the front cover was opened. If the pressure release levers were not released, close the front cover and then open it again.
Removing Paper Jams Please use both hands to remove jammed paper from the printer. Paper Jam in the Paper Feed Area If only a small portion of the paper has moved into the printer Use both hands to carefully pull the jammed paper straight up and out from the MP tray.
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If the paper has moved completely into the printer Follow the steps described in “Before Removing Paper Jams Inside the Printer” on page 96 to remove the toner cartridge, then follow the procedure below. Remove any paper from the input area by gently pulling it forward. Roll the edge of the paper inwards so that the printed surface is on the inside of the roll, then gently pull the rolled up paper out of the printer.
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Do not remove jammed paper at a sharp upwards angle; the toner on the paper will stain the printer and cause a permanent reduction in print quality. Replace the cartridge and close the front cover. The paper release levers automatically return to their original positions. Troubleshooting Chapter 4...
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Paper Jams near the Imaging Area Please use both hands to remove jammed paper from the printer. Follow the steps described in “Before Removing Paper Jams Inside the Printer” on page 96 to remove the toner cartridge, then follow the procedure below.
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If you cannot see the rear edge of the paper Carefully pull the jammed paper forwards and out of the printer. Paper Jam in the Face-down Delivery Area Please use both hands to remove jammed paper from the printer. Follow the steps described in “Before Removing Paper Jams Inside the Printer”...
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Never pull the paper out of the printer by pulling it forwards if the paper is behind the face-down delivery rollers. This could result in damage to the face-down delivery rollers. Paper Jam in the Face-up Delivery Area Please use both hands to remove jammed paper from the printer. Follow the steps described in “Before Removing Paper Jams Inside the Printer”...
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If you can see the front edge of the paper While holding the printer steady, carefully pull the jammed paper out straight and horizontally. If the jammed paper is badly folded, similar to the folds of an accordion, ease the jammed paper loose and then pull it out of the printer. Troubleshooting Chapter 4...
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If you cannot see the front edge of the paper If the paper becomes wrapped around the roller inside the fixing assembly, neither the leading edge or the trailing edge of the paper may be easily accessible. If this occurs, follow the procedure below to remove the paper.
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Gently pull the paper through the rollers. ❏ After you replace the cartridge and close the front cover, the printer should be ready for printing. If the printer returns to the ready state for printing, troubleshooting has been successful. If the printer does not return to the ready state for printing, paper may still be jammed in the printer.
Cartridge” in the Getting Started Guide. When purchasing a replacement cartridge, make sure you get the right one for this printer: a Canon EP-22 cartridge. The EP-22 cartridge typically lasts for about 2,500 prints of Letter- or A4-size paper, assuming the printer is used for standard word processing documents printed at the default density, and at 4% dot ratio (equivalent to print coverage of approximately 5%).
Printout Has Black Specks If toner powder adheres to the pressure roller, black specks 1 mm in diameter or larger might appear on the front or back of the printed paper. Corrective action Use the Options menu in the Status Window to print the cleaning page on a blank sheet of paper.
Printer does not Paper might not be loaded. Make sure paper is loaded. print Print jobs might be stalled. Check the LBP-800 Status Window for stalled jobs. The cartridge might not be Check that the EP-22 cartridge is installed correctly.
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Check that you have selected the correct printer driver in Windows. The wrong printer is Make sure the LBP-800 is selected in the Printers selected in the Printers folder. folder. You might need to modify See your computer’s your BIOS setup.
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Problem Cause Solution Printer locks up Your system setup might Verify that you have a high- system be a problem. quality shielded interface cable. The problem might be your BIOS. Verify that your BIOS setup is correct. (See your computer’s documentation for details.) Verify that your physical memory is working correctly.
Solution CAPT is not working The CAPT for Specify the CAPT for the properly LBP-800 is not LBP-800 as the default driver. selected as the default printer driver. The software might Refer to “Using the Trouble not be installed Shooter” on page 119.
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Problem Cause Solution CD-ROM Menu doesn’t Autorun CD-ROM Start the CD-ROM menu appear automatically Menu checkbox is manually, and check the unchecked in the CD- "Autorun CD-ROM Menu" ROM menu. checkbox. The Auto insert From the Device Manager notification checkbox make sure that the “Auto insert is unchecked.
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Problem Cause Solution Cannot install Plug and A printer driver of R Install in the following order. Play. (A part of 1.02 (Ver.1.00.0.019) 1) Uninstall the printer driver(s) Windows 95/Windows or earlier has been of R1.02 (Ver.1.00.0.019) or 2000) installed on the OS earlier.
You have two choices: ❏ Replace the paper so that it matches the specified paper size. ❏ Use the Resume Job menu option in the LBP-800 Status Window to start printing on the paper in the printer. Check Printer/Cable Your computer and printer are not communicating.
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2 Open the front cover and remove the EP-22 cartridge. 3 Reinsert the cartridge properly. Use both hands to close the front cover completely. 4 Plug in and turn on your printer. 5 If the error persists, contact your Canon authorized service representative. Troubleshooting Chapter 4...
The Trouble Shooter does not detect problems related to hardware, such as printer cable problems, parallel port failure, or ECP setting errors. To start the Trouble Shooter, select the Canon LBP-800 Trouble Shooter icon in the Canon CAPT Tools group. The Trouble Shooter checks the following and corrects any problems: ❏...
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Windows NT 4.0/2000 Trouble Shooter checks whether Spooler service has started and if not, displays a dialog box and does not run. When Trouble Shooter is done checking your files, it displays a dialog box similar to the one below. While Trouble Shooter is running, it saves a log file with the name tshooter.tmp in your system temp directory, such as \windows\temp or \temp.
Windows 95/98: Click OK and your system restarts. Windows NT 4.0/2000: Click OK (recommended) to restart your system, or click Cancel to restart your system at another time. In Windows NT 4.0/2000, you cannot uninstall the Canon Advanced Printing Technology unless you have administrative privileges. Chapter 4...
Chapter 5 Maintenance This chapter describes how to care for and maintain your printer. Regular care and maintenance helps keep your printer in good working order. This chapter includes the following information: ❏ Handling and Cleaning the Printer ❏ EP-22 Cartridge Handling and Cleaning the Printer Handling the Printer Note the following points when handling the printer:...
Cleaning the Printer Clean the printer cabinet regularly to keep the printer in its best condition. To clean the printer, use a soft cloth slightly moistened with water or a mild detergent solution. Avoid using any other type of solvents, such as alcohol or benzine, which might damage the surface.
Storage Guidelines • Store the cartridge in its protective bag. Do not open the bag until you are ready to install the cartridge in the printer. • Do not store the cartridge where it will be exposed to direct sunlight. •...
Handling Guidelines • Do not expose the cartridge to direct sunlight. Do not expose it to bright light or to room light for more than 5 minutes. • Do not open the drum’s protective shutter on the cartridge. If the shutter is open and the drum is damaged, print quality might deteriorate.
CAUTION: Do not dispose of toner cartridges in fire. Toner powder is flammable. • Do not attempt to disassemble the cartridge. Replacing the EP-22 Cartridge The EP-22 cartridge typically lasts for about 2,500 prints of Letter or A4- size paper. This assumes that the printer is used for standard word processing documents printed at the default density, and at 4% dot ratio (equivalent to print coverage of approximately 5%).
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CAUTION: The shaded part of the face-up delivery area is hot when the printer is in use. Be careful not to touch this area, because personal injury might result. Grasp the EP-22 cartridge by its handle and lift it out of the printer. Install a new cartridge.
Cleaning Whenever you replace the EP-22 cartridge and the printing quality is poor, you may need to use the Cleaning function. Follow the instructions below. Place letter or A4-size paper in the MP tray. Click on the printer icon in the taskbar to open the Status Window. From the Options menu, click Cleaning.
Appendix A Printer Specifications Model: Desktop page printer Printing method: Electrophotographic printing using laser beam scanning Resolution: 600 dpi Printing speed: 8 pages per minute (A4-size paper) Paper sizes: MP Tray 76.2x127 to 216x356 mm (3”x5” to 8-1/2”x14”) Plain paper (Legal, A4, Letter, Executive, B5) Maximum capacity: 12.5 mm (Approx.
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Startup time: Less than 8 seconds at 20˚ C (68˚ F) (Number of seconds from when the printer is plugged into an AC outlet until it is ready for printing.) First print: Face-down delivery: Less than 18 seconds Face-up delivery: Less than 17 seconds For printing on A4-size paper using MP tray at 20˚...
The client can also be connected to the network adapter through a print server. The network adapter for the LBP-800 printer can also connect to other Canon Advanced Printing Technology printer models. It cannot be connected to printers that do not have the Canon Advanced Printing Technology.
Connecting Directly From Clients Centralized control of print jobs is not available because print queues are distributed among all clients. When multiple jobs compete, jobs print in the order of arrival at the network adapter. Jobs may not arrive in the order they were sent. For example, if client 1 enters jobs A and B, and then client 2 enters job C, the print order might be A, C, then B, if job B did not arrive at the network adapter until job A was completed.
Connecting Through A Print Server Using a print server, you can control print jobs (for example, change printing order, cancel jobs, etc.) centrally. When multiple jobs compete, they print in the order in which the jobs are entered. The print monitor for the network adapter needs to be installed only on the printer server.
Appendix C Installing the Windows 2000 Windows 2000 Add Printer Wizard To install the CAPT on a local computer using Windows 2000, you can use the Add Printer Wizard. From the Start menu, select Settings, then Printers. The Printers folder appears. Double-click the Add Printer icon.
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Click Next >. Select Local printer, then click Next >. Select the printer port or ports you want to use, then click Next >. Installing the Windows 2000 Appendix C...
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Click Have Disk… in the Manufacturers/Printers dialog box. The Install From Disk dialog box appears. Use Browse… to select the directory or enter the path name that contains the CAPT, then click OK. For example, if you are using the CD-ROM to install the CAPT, and your CD-ROM drive is drive H:, the path name would be H:\ENGLISH\Win2000.
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Select your printer model from the list of printers displayed, then click Next >. Click Next > to accept the default printer name, or enter the name you wish to use, then click Next >. Installing the Windows 2000 Appendix C...
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10. Select whether this printer is shared or not shared with other computers. Click Next >. 11. Click Yes if you want to print a test page, or No if you do not want to print a test page, then click Next >. Appendix C Installing the Windows 2000...
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12. Click Finish. Windows creates a Canon CAPT Tools icon on the Desktop, and a Canon LBP-800 icon is added to the Printers folder. 13. When the installation is complete, the following dialog box appears. Click OK to close the dialog.
Bi-directional communications Allows information to pass back and forth between the Canon Advanced Printing Technology software and a local printer. Bold A characteristic of a printed character that indicates wider, darker representation.
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Canon Advanced Printing Technology (CAPT) Software that extends the power of the Windows operating system to a printer to speed up and simplify printing. The Canon Advanced Printing Technology provides more printing control and bi-directional communication between the printer and a computer running a Windows application.
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The printer driver supplies Windows with information such as descriptions of the fonts and features of the installed printer. When you print with the Canon Advanced Printing Technology, you are using its printer driver. Abbreviation for Extended Capabilities Port. A bi-directional communication mode that enables high-speed data transmission to printers and other devices.
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(unprinted) dots that simulate the gray shades in the original image. Interface The connection between two devices through which they communicate with each other. The LBP-800 printer features a parallel interface, which makes it compatible with IBM and similar personal computers. Interface cable The cable, with bi-directional capability, used to create the interface between a printer and a computer.
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Italic A font style distinguished by slanted characters (the upright strokes of the characters are at an angle to the vertical axis). A situation created when paper becomes caught along the paper path. You must remove jammed paper before you can continue printing. Kilobyte (KB) A unit of measurement, representing the binary number 1024, used to describe printer or computer memory size in thousand-byte units.
NetPilot This utility is used to control network printers. Network A group of computers connected by cables or other means and using software that enables them to share equipment (such as printers) and exchange information. Network Adapter An optional device that allows you to connect your printer directly to a network.
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Parallel interface An interface that transmits multiple bits simultaneously (usually in one- byte segments). Your printer has a built-in, Centronics-type parallel interface. See also Centronics interface. Parallel interface cable A bi-directional cable, usually less than six feet long, that transfers multiple bits of information to the printer simultaneously, speeding the transfer.
A program that controls how the computer and printer interact. The printer driver supplies Windows with information such as descriptions of fonts and features of the installed printer. When you print with the Canon Advanced Printing Technology, you are using its printer driver.
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Random Access Memory (RAM) The working memory of the computer in which programs and data are temporarily stored while you use them. Resetting or shutting off the computer clears all information from RAM. Printing very complicated documents might require closing other running programs or adding more RAM to the computer.
Settings which determine when the Printer Status Window opens and whether sounds play with messages. Status Window A window that the Canon Advanced Printing Technology uses to display messages about the current print job, as well as to graphically show the print job’s progress from computer to printer.
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Toner A black, resin-coated powder contained in the EP-22 cartridge. The printer applies the toner to the surface of the photosensitive drum inside the printer via an electrophotographic mechanism. Toner saver Because only alternate data bits are printed, toner consumption is reduced.
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WebNetSpot This utility is used to control network printers. Weight Refers to the thickness of a font: light, medium, or bold. Also refers to the thickness of paper. Windows Explorer The Windows program you can use to browse through, open, and manage the disk drives, folders, and files on your computer in a network system.
Index (CAPT) Numerics Canon Advanced Printing Tools 2, 131 600 dpi using Canon LBP-800 8, 16, 89, 109, 129, 131 A4 paper Help Abnormal condition icon 4–5 Parts Readme Add Paper Status Window 28–34 Add Printer Wizard Trouble Shooter Adobe Type Manager fonts, cannot use...
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Envelopes Image 19–23 loading too dark Environments, specifications too light EP toner cartridge Index cards SeeToner cartridge Installing,Canon Advanced Printing 3, 8, 16, 89, 131 28–39 Executive paper Technology Insufficient Memory Interface Face-down delivery Interface cable Face-down delivery slot 4, 146...
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Landscape Noise level 8, 16, 131 Legal paper 8, 16, 131 Letter paper Opening, Status Window Lifting, printer Operating environment Loading 79–81 Options menu, using 20–23 envelopes Orientation 16–18 paper Output paper support 28–39 Local printer 53, 68, 148 Overlay 123–130 Maintaining, printer Page setup tab...
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Progress bar, status window dimensions Protocols does not print features Quality tab handling Windows 95/98 locks up Windows NT 123–130 maintaining Queue network status 4–5 parts 111–112 problems Random Access Memory sharing Removing, Canon Advanced Printing 131–132 specifications Index...
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Status Transfer roller 9, 131 network Transparencies 45, 119–120 print job Trouble Shooter 93–121 Status bar, status window Troubleshooting Status Window Canon Advanced Printing 114–115 closing Technology 95–108 icon clearing paper jams 109–110 menu bar print quality problems 111–112 opening...
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Canon Advanced Printing Technology (Uninstallation) Uninstallation Using 76–91 Status Window 119–120 Trouble Shooter Vertical white streaks Waiting jobs tab Warm-up time Warning icon WebNetSpot 8, 131, 154 Weight, paper Weight, printer Windows 95/98 details tab finishing tab general tab...