Dell S2216H User Manual page 35

Horizontal/ Screen has one
Vertical Lines or more lines
Synchronization Screen is
Problems scrambled or
appears torn
Safety Related Visible signs of
Issues smoke or sparks
Intermittent Monitor
Problems malfunctions on
& off
Missing Color Picture missing
color
Wrong Color Picture color
not good
Image retention Faint shadow
from a static from the static
image left on image displayed
the monitor for appears on the
a long period of screen
time
Video Ghosting Moving image
or Overshooting appears to have
trailing shadow
or bright edge.
∞ Reset the monitor to Factory Settings(Factory Reset).
∞ Perform monitor self-test feature check and determine
if these lines are also in self-test mode.
∞ Check for bent or broken pins in the video cable
connector.
∞ Run the built-in diagnostics.
∞ Reset the monitor to Factory Settings(Factory Reset).
∞ Perform monitor self-test feature check to determine if
the scrambled screen appears in self-test mode.
∞ Check for bent or broken pins in the video cable
connector.
∞ Restart the computer in the safe mode.
∞ Do not perform any troubleshooting steps.
∞ Contact Dell immediately.
∞ Ensure that the video cable connecting the monitor to
the computer is connected properly and is secure.
∞ Reset the monitor to Factory Settings(Factory Reset).
∞ Perform monitor self-test feature check to determine if
the intermittent problem occurs in self-test mode.
∞ Perform monitor self-test feature check.
∞ Ensure that the video cable connecting the monitor to
the computer is connected properly and is secure.
∞ Check for bent or broken pins in the video cable
connector.
∞ Change the Color Setting Mode in the Color
Settings OSD to Graphics or Video depending on the
application.
∞ Try different Preset Modes in Color settings OSD.
Adjust R/G/B value in Custom Color in Color settings
OSD.
∞ Change the Input Color Format to RGB or YPbPr in the
Color settings OSD.
∞ Run the built-in diagnostics.
∞ Use the Power Management feature to turn off
the monitor at all times when not in use (for more
information, see Power Management
∞ Alternatively, use a dynamically changing screensaver.
∞ Change the Response Time in the Display OSD to Fast
or Normal depending on your application and usage.
Modes).
Troubleshooting
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