Page 1: User Guide
® Phaser 6360 c o l o r l a s e r p r i n t e r User Guide Guide d’utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Användarhandbok Betjeningsvejledning Εγχειρίδιο χρήστη www.xerox.com/support...
Page 2 Copyright © 2007 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
Page 3: Table Of Contents
Manually Setting the Printer’s IP Address ....... . . 2-7...
Page 4 Paper That Can Damage Your Printer ........
Page 5 Moving the Printer Within the Office ........
Page 6 Web Links ............6-15 User Safety Index Phaser® 6360 Color Laser Printer Contents...
Page 7: Printer Features
Printer Features This chapter includes: Parts of the Printer on page 1-2 ■ ■ Printer Configurations on page 1-4 ■ Control Panel on page 1-6 More Information on page 1-9 ■ Phaser® 6360 Color Laser Printer...
Page 8: Parts Of The Printer
Front door Handle to open Tray 1 (Multi-Purpose Tray) Tray 2 Trays 3, 4, and 5 (optional) Button to open Front Door B Latch to open Front Door A Power switch Phaser® 6360 Color Laser Printer Parts of the Printer 6360-040...
Page 9: Rear-Left View
Power cord connection Inside View Doors A and C Open Front Door A Transfer roller Imaging unit Door C Door C latch Phaser® 6360 Color Laser Printer 6360-041 Door B Open 6360-042 Front Door B Fuser Parts of the Printer 6360-043...
Page 10: Printer Configurations
Automatic 2-Sided Printing 550-Sheet Feeder (Tray 3) 1100-Sheet Feeder (Trays 3 and 4 or Trays 4 and 5) *This option can be purchased separately for these configurations. Phaser® 6360 Color Laser Printer Printer Configurations 6360N 6360DN 6360DT Printer Configurations 6360DX...
Page 11: Options
Additional Trays 550-Sheet Feeder ■ ■ 1100-Sheet High-Capacity Feeder Phaser 6360 printers can have feeders in the following combinations: ■ One 550-Sheet Feeder (Tray 3) ■ One 1100-Sheet High-Capacity Feeder (Trays 3 and 4) One 550-Sheet Feeder (Tray 3) and one 1100-Sheet High-Capacity Feeder (Trays 4 and 5) ■...
Page 12: Control Panel
Prompts you to load paper, order and replace supplies, and clear jams. ■ Enables you to access tools and information pages to help resolve problems. ■ Enables you to change printer and network settings. ■ Enables you to access supply status. Control Panel Layout Status Indicator LED: Green: Printer is ready to print.
Page 13: Menu Map
Print the Menu Map to see other information pages available for printing. Information Pages Your printer comes with a set of information pages to help you obtain the best results from your printer. Access these pages from the control panel. Print the Menu Map to see where these information pages are located in the control panel menu structure.
Page 14 (from 0 to 255) of red, green, and blue that are used. Note: Before you print the sampler pages, select the appropriate PostScript Setup settings for the default print-quality mode and color correction from the Printer Setup menu on the control panel. To print the color sampler pages:...
Page 15: More Information
This section includes: ■ Resources on page 1-9 ■ Xerox Support Centre on page 1-10 Obtain information regarding your printer and its capabilities from the following sources. Resources Information Installation Guide* Quick Use Guide* User Guide (PDF)* Advanced Features Guide (PDF)
Page 16: Xerox Support Centre
Xerox Support Centre The Xerox Support Centre is a utility that is installed during printer driver installation. It is available for printers with Windows 2000 and later or Mac OS X, version 10.2 and higher. The Xerox Support Centre appears on the desktop for Windows printers or is placed in the Mac OS X dock.
Page 17: Network Basics
■ Configuring the Network Address Installing the Printer Drivers on page 2-9 ■ This chapter provides basic information about setting up and connecting to your printer. See also: Advanced Features Guide at www.xerox.com/office/6360support Phaser® 6360 Color Laser Printer on page 2-2...
Page 18: Overview Of Network Setup And Configuration
Windows operating systems: Run the Installer on the Software and Documentation CD-ROM to automatically set the printer’s IP address if the printer is connected to an established TCP/IP network. You can also manually set the printer’s IP address on the control panel.
Page 19: Choosing A Connection Method
Choosing a Connection Method Connect the printer via Ethernet or USB. A USB is a direct connection and is not used for networking. An Ethernet connection is used for networking. Hardware and cabling requirements vary for the different connection methods. Cabling and hardware are generally not included with your printer and must be purchased separately.
Page 20: Connecting Via Usb
USB Connection A USB connection requires a standard A/B USB cable. This cable is not included with your printer and must be purchased separately. Verify that you are using the correct USB (1.x or 2.0) cable for your connection. Connect one end of the USB cable to the printer and turn it on.
Page 21: Configuring The Network Address
If your computer is on a large network, contact your network administrator for the appropriate TCP/IP addresses and additional configuration information. If you are creating your own small Local Area Network or connecting the printer directly to your computer using Ethernet, follow the procedure for automatically setting the printer’s Internet Protocol (IP) address.
Page 22: Automatically Setting The Printer's Ip Address
Software and Documentation CD-ROM to detect or assign an IP address to your printer. For further instructions, insert the Software and Documentation CD-ROM into your computer’s CD-ROM drive. After the Xerox Installer launches, follow the prompts for installation.
Page 23: Manually Setting The Printer's Ip Address
If you are on a network without a DHCP server, or in an environment where the network administrator assigns printer IP addresses, you can use this method to manually set the IP address. Manually setting the IP address overrides DHCP and AutoIP. Alternatively, if you are in a small office with a single PC and use a dialup modem connection, you can manually set the IP address.
Page 24 CentreWare IS, click the Help button in CentreWare IS to go to the CentreWare IS Online Help. After setting the printer’s IP address, you can modify TCP/IP settings using CentreWare IS. Launch your web browser. Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Page 25: Installing The Printer Drivers
Macintosh OS X, Version 10.2 and Higher Available Drivers To access special printing options, use a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: Printer Driver...
Page 26: Windows 2000 Or Later
Confirm that the first drop-down menu is set to Bonjour (Rendezvous). Select the printer in the window. Select Xerox from the list of manufacturers in the lower drop-down menu. Select the appropriate printer model from the list of available devices.
Page 27 LPD/LPR from the second pull-down menu. Enter the printer’s IP address in the Printer Address field. Verify that the Queue Name field is blank. Select Xerox from the Printer Model pull-down menu, and then select the corresponding PPD file. Click the Add button.
Page 28 Does not select the appropriate printer from the Print Using drop-down list, go to Step 6. Select Xerox from the list of manufacturers in the lower drop-down menu. Select the appropriate printer from the list of available printers. Click the Add button.
Page 29 To locate utilities on the Macintosh hard drive, open the Applications folder, and then open the Utilities folder. Click the Add button. Select IP Printer from the upper left corner of the Printer Browser. Select LPD from the pull-down menu. Enter the printer’s IP address in the Address field.
Page 30: Printing Basics
Printing on Both Sides of the Paper ■ Printing on Specialty Media on page 3-25 Creating Custom Paper Types ■ See also: Using paper trays video tutorials at Phaser® 6360 Color Laser Printer on page 3-23 on page 3-47 www.xerox.com/office/6360support...
Page 31: Overview Of Basic Steps
From the software application, access the Print dialog box, and then select printing options in the printer driver. Send the job to the printer from the software application’s Print dialog box. See also: Loading Paper on page 3-9...
Page 32: Supported Paper And Media
Your printer is designed to be used with a variety of paper types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. For best results, use Xerox printing media specified for your Phaser 6360 printer. They are guaranteed to produce excellent results with your printer.
Page 33: Paper Usage Guidelines
Paper Usage Guidelines The printer trays accommodate most sizes and types of paper, transparencies, or other specialty media. Follow these guidelines when loading paper and media in the trays: Envelopes, thick card stock, and custom size paper can be printed from Tray 1 (MPT) ■...
Page 34: Paper That Can Damage Your Printer
Paper That Can Damage Your Printer Your printer is designed to use a variety of media types for print jobs. However, some media can cause poor output quality, increased paper jams, or damage to your printer. Unacceptable media includes: ■...
Page 35: Supported Paper Sizes And Weights
Supported Paper Sizes and Weights The following sections provide information about paper sizes and weights that can be used in the printer trays. For more detailed information about paper and other media, print the Paper Tips page: On the control panel, select...
Page 36 3.87 x 7.5 in. 5.25 x 7.25 in. 110 x 220 mm 114 x 162 mm 162 x 229 mm 176 x 250 mm Phaser® 6360 Color Laser Printer Supported Paper and Media 6360-055 Custom Sizes – Short edge: 89 216 mm (3.5...
Page 37 8.5 x 11 in. US Folio 8.5 x 13 in. Legal 8.5 x 14.0 in. 210 x 297 mm 148 x 210 mm B5 JIS 182 x 257 mm Phaser® 6360 Color Laser Printer Supported Paper and Media – 6360-056...
Page 38: Loading Paper
Pre-printed paper (paper already printed on one side) ■ Custom size paper See also: Paper Sizes and Weights for Tray 1 (MPT) Advanced Features Guide at www.xerox.com/office/6360support Phaser® 6360 Color Laser Printer on page 3-9 on page 3-7 Loading Paper...
Page 39 To load paper or other media in Tray 1 (MPT): Open Tray 1 (MPT) by pulling out on the handle. Pull out the tray extension, and open the paper guides. Fan the paper to release sheets that are stuck together. Phaser® 6360 Color Laser Printer 6360-046 6360-062 3-10...
Page 40 If you are using preprinted or prepunched paper, follow these guidelines: ■ For single-sided printing, place the side to be printed facedown with the top of the paper entering the printer first. ■ For 2-sided printing, place the first side to be printed faceup with the bottom of the page entering the printer first.
Page 41 Select the paper size, and then press the OK button. See also: Paper Sizes and Weights for Tray 1 (MPT) Printing on Specialty Media on page 3-25 Printing Custom Size Paper on page 3-44 Phaser® 6360 Color Laser Printer 6360-065 6360-013 on page 3-7 3-12 Loading Paper...
Page 42: Using Manual Feed
Dynamic: The printer searches the trays to find the paper size and type to match your print job. If no size or type matches are found in Trays 2-5, and Tray 1 (MPT) media size and type have not been set on the printer’s control panel, the printer sets the paper type and size from the...
Page 43: Loading Paper In Trays 2–5
Plain paper, heavy plain paper, letterhead, colored paper, preprinted paper, and prepunched paper Thin card stock ■ ■ Glossy paper ■ Transparencies Labels ■ See also: Paper Sizes and Weights for Trays 2–5 Printing on Specialty Media on page 3-25 Phaser® 6360 Color Laser Printer on page 3-8 3-14 Loading Paper...
Page 44 If necessary, open the paper guides: ■ Squeeze the green tab on the length guide, and then slide it back. The guide clicks into place. ■ Slide the green side guides outward. Phaser® 6360 Color Laser Printer 6360-020 6360-021 3-15 Loading Paper...
Page 45 For 2-sided printing, place the first side to be printed with the odd-numbered pages facedown and the top of the page toward the back of the tray. For more information on 2-sided printing, see Printing on Both Sides of the Paper Phaser® 6360 Color Laser Printer 6360-048 on page 3-23. 3-16...
Page 46 In the following illustration, 1 indicates the maximum fill line for paper and 2 indicates the maximum fill line for transparencies, labels, glossy paper, and thin card stock. Phaser® 6360 Color Laser Printer Loading Paper 6360-049 6360-022...
Page 47 When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. Insert the tray into the tray slot, and push the tray completely into the printer. To use the current tray setup, press the OK button on the control panel. If you load a new...
Page 48: Selecting Printing Options
Selecting Printing Preferences (Windows) Printer preferences control all of your print jobs, unless you override them specifically for a job. For example, if you want to use automatic 2-sided printing for most jobs, set this option in printer settings.
Page 49: Selecting Options For An Individual Job (Windows)
With the desired document or graphic open in your application, access the Print dialog box. Select the Phaser 6360 printer and click its Properties button to open the printer driver. Make selections from the driver tabs. See the following table for specific printing options.
Page 50: Selecting Options For An Individual Job (Macintosh)
In Macintosh OS X, click Save Preset on the Print menu screen to save the current printer settings. You can create multiple presets and save each with its own distinctive name and printer settings. To print jobs using specific printer settings, click the applicable saved preset in the Presets list.
Page 51 Copies & Pages 10.2 and 10.3 Layout Paper Handling ColorSync Cover Page Paper Feed Job Types Image Quality Printer Features Phaser® 6360 Color Laser Printer Selecting Printing Options Printing Options Copies ■ Pages ■ Pages per sheet ■ Layout direction ■...
Page 52: Printing On Both Sides Of The Paper
■ Note: For information about manual two-sided printing, go to the Online Support Assistant at www.xerox.com/office/6360support. Automatic 2-Sided Printing Guidelines Automatic 2-sided printing is available from the Phaser 6360DN, 6360DT, and 6360DX configurations. Before printing a 2-sided document, verify that the paper is a supported size for the tray.
Page 53: Binding Edge Options
Binding Edge Options When you use the printer driver to select 2-sided printing, also select the binding edge, which determines how the pages turn. The actual outcome depends on the orientation (portrait or landscape) of images on the page, as displayed in the following illustrations.
Page 54: Printing On Specialty Media
Caution: Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.
Page 55 Open Tray 1 (MPT) by pulling out on the handle. Pull out the tray extension, and open the paper guides. Fan the transparencies to release sheets that are stuck together. Phaser® 6360 Color Laser Printer Printing on Specialty Media 6360-046...
Page 56 , and then press the OK button. Transparency Select the transparency size, and then press the OK button. In the printer driver, select either Transparency as the paper type or Tray 1 (MPT) as the paper source. Phaser® 6360 Color Laser Printer...
Page 57 Printing Transparencies from Trays 2–5 Pull the tray out of the printer. If necessary, open the paper guides: Squeeze the green tab on the length guide, and then slide it back. The guide clicks into ■ place. ■ Slide the green side guides outward.
Page 58 If necessary, press the guides inward to fit the transparencies. Note: When the paper guides are adjusted correctly, there may be a small space between the transparencies and the guides. Phaser® 6360 Color Laser Printer Printing on Specialty Media 6360-051 6360-052...
Page 59 Insert the tray into the tray slot, and push the tray completely into the printer. On the control panel, select the transparency type: Select , and then press the OK button. Change setup Select , and then press the OK button.
Page 60: Printing Envelopes
Caution: Never use envelopes with windows or metal clasps; they can damage the printer. Damage caused by using unsupported envelopes is not covered under the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas, please contact your local representative for details.
Page 61 Insert the envelopes into Tray 1 (MPT), and adjust the paper guides to fit the envelopes. ■ For #10 Commercial, C5, and B5 envelopes, place the envelopes in the tray flap-side up with the top of the envelopes toward the right of the printer. ■ Do not load more than 10 envelopes.
Page 62 OK button. Envelope Select the envelope size, and then press the OK button. In the printer driver, select either Envelope as the paper type or Tray 1 (MPT) as the paper source. Phaser® 6360 Color Laser Printer...
Page 63: Printing Labels
Print only on one side of the sheet of labels. ■ Do not use any sheet where labels are missing; it may damage the printer. ■ Store unused labels flat in their original packaging. Leave the sheets of labels inside the original packaging until ready to use.
Page 64 Insert the labels into Tray 1 (MPT), and adjust the paper guides to fit the sheets. ■ Place the side to be printed facedown with the top of the sheets entering first. ■ Do not load more than 25 sheets. Phaser® 6360 Color Laser Printer Printing on Specialty Media 6360-062 6360-013 3-35...
Page 65 , and then press the OK button. Labels Select the label sheet size, and then press the OK button. In the printer driver, select either Labels as the paper type or Tray 1 (MPT) as the paper source. Printing Labels from Trays 2–5 Pull the tray out of the printer.
Page 66 Fan the label sheets to release sheets that are stuck together. Insert the label sheets into the tray. Place the the side to be printed faceup with the top of the page toward the front of the printer. Note: Do not load the paper above the fill line indicated on the tray. Overloading the tray may cause jams.
Page 67 Change setup Select , and then press the OK button. Labels In the printer driver, select either Labels as the paper type or the appropriate tray as the paper source. Phaser® 6360 Color Laser Printer Printing on Specialty Media 6360-023...
Page 68: Printing Glossy Paper
■ Rotate stock frequently. Long periods of storage in extreme conditions can cause glossy paper to curl and jam the printer. Printing Glossy Paper from Tray 1 (MPT) Open Tray 1 (MPT) by pulling out on the handle.
Page 69 Insert the glossy paper into Tray 1 (MPT), and adjust the paper guides to fit the paper. ■ Place the side to be printed facedown. ■ Do not load more than 25 sheets. Phaser® 6360 Color Laser Printer Printing on Specialty Media 6360-062 6360-013 3-40...
Page 70 , and then press the OK button. Glossy Paper Select the paper size, and then press the OK button. In the printer driver, select either Glossy Paper as the paper type or Tray 1 (MPT) as the paper source. Printing Glossy Paper from Trays 2–5 Pull the tray out of the printer.
Page 71 Do not load the paper above the fill line indicated on the tray. Overloading the tray may cause jams. In the following illustration, 2 indicates the maximum fill line for transparencies, labels, glossy paper, and thin card stock. Phaser® 6360 Color Laser Printer Printing on Specialty Media 6360-022...
Page 72 Change setup Select , and then press the OK button. Glossy Paper In the printer driver, select either Glossy Paper as the paper type or the appropriate tray as the paper source. Phaser® 6360 Color Laser Printer Printing on Specialty Media...
Page 73: Printing Custom Size Paper
140 – 914 mm (5.5 – 36 in.) Printing Custom Size Paper from Tray 1 (MPT) Open Tray 1 (MPT) by pulling out on the handle. Pull out the tray extension, and open the paper guides. Phaser® 6360 Color Laser Printer Printing on Specialty Media 6360-046 6360-062...
Page 74 ■ For single-sided printing, if you are using preprinted or prepunched paper, place the side to be printed facedown with the top of the paper entering the printer first. ■ For automatic 2-sided printing, if you are using preprinted or prepunched paper, place the first side to be printed faceup with the bottom of the page entering the printer first.
Page 75 When you define a new custom size, it is stored in the printer so it can be used again. Up to five custom sizes can be stored in the printer. If you define a new custom size after five custom sizes have been stored, the new custom size replaces the bottom custom size entry.
Page 76: Creating Custom Paper Types
You can define custom paper types using CentreWare IS. Access these custom types in the printer driver, control panel, and CentreWare IS. Use this feature to create your own custom paper type with specific settings that you can reuse for routine print jobs, such as, monthly reports.
Page 77: Print Quality
Print Quality This chapter includes: Controlling the Quality of Your Prints ■ ■ Solving Print-Quality Problems Phaser® 6360 Color Laser Printer on page 4-2 on page 4-6...
Page 78: Controlling The Quality Of Your Prints
The print-quality mode and color correction directly control the quality of your prints. The print-quality mode and paper type directly control the print speed. You can change these settings in the printer driver or on the control panel. Note: Driver settings override the control panel settings.
Page 79: Selecting A Print-Quality Mode
Automatically selects the optimal print-quality mode for the paper type selected. For example, Enhanced print-quality mode is used when printing on Glossy Paper and Standard print-quality mode is used when printing on Plain Paper. (This setting is only available in the printer driver.) Standard General-purpose mode for crisp, bright color prints at high speed.
Page 80: Adjusting Color
Color Chart for your printer. Converts all colors to shades of gray. Uses the color correction set in the printer. The color correction can be set in the printer using either the control panel or the CentreWare software (if available).
Page 81 Select the desired color correction from the Color Correction drop- down list. Note: If your driver does not display the options listed in the table above, go to the website at www.xerox.com/drivers to download the latest driver. Phaser® 6360 Color Laser Printer Controlling the Quality of Your Prints...
Page 82: Solving Print-Quality Problems
Printed Colors Do Not Match Monitor Colors ■ PANTONE Colors Do Not Match ■ Print Area Is Not Centered on the Paper Phaser® 6360 Color Laser Printer Solving Print-Quality Problems on page 4-11 on page 4-12 on page 4-14 on page 4-14...
Page 83: Lines, Smudges, Or Streaks
To prevent black or colored lines, smudges, or streaks from printing on the page: ■ Verify that the paper you are using is the correct type for the printer and is properly loaded. For more information on supported paper types, print the Paper Tips page:...
Page 84: Repeating Defects
Follow the instructions on the page to measure the distance between the defects and identify the item causing the defects. Replace the item causing the defects. Phaser® 6360 Color Laser Printer Solving Print-Quality Problems , and then press the OK button.
Page 85: Colors Align Incorrectly
Printed items appear to be blurry, hazy, or have halos. Solution To prevent printed items from appearing blurry, hazy, or with halos: Verify that the printer is on a solid, level, flat surface. ■ ■ On the control panel, print the Color Registration page: Select , and then press the OK button.
Page 86: Fusing Is Incomplete
The toner appears to be missing from the print, or is easy to rub off. Solution To prevent toner from rubbing off the page: Verify that the paper you are using is the correct type for the printer. See and Media on page 3-3.
Page 87: All Colors Are Too Light Or Too Dark
Verify the print-quality mode selected is appropriate for the paper type. If the problem continues, in the Xerox printer driver (Windows 2000 or later), select the Color Options tab, click the More Color Adjustments button, and then adjust the Lightness level.
Page 88: Grays Are Not Neutral
The grays on the printed page are not neutral; they contain color tints. Solution Follow the procedures on the Color Calibration Tutorial page to calibrate the printer’s colors. To print the Color Calibration Tutorial page: On the control panel, select...
Page 89: Color Settings Not Applied
If you change color settings on the control panel, it does not affect the colors in the printed document. Solution To change color settings: In the printer driver, change the settings for Print Quality and Color Correction. Note: Driver settings override the settings selected on the control panel. Phaser® 6360 Color Laser Printer...
Page 90: Printed Colors Do Not Match Monitor Colors
For more information about color matching between the monitor and the printed document, see the Advanced Features Guide at www.xerox.com/office/6360support. PANTONE Colors Do Not Match Problem The colors printed on the document do not match the Phaser 6360 PANTONE color chart. Solution To match the document colors to the color chart: ■...
Page 91: Print Area Is Not Centered On The Paper
If the problem continues, use the Calibrate Margins page to shift the print area on the paper. The print area appears as a dashed rectangle on the Calibrate Margins page; the printer does not print outside this rectangle. On the control panel, select...
Page 92: Maintenance
Recycling Supplies on page 5-6 Requesting a Maintenance Kit ■ ■ Moving and Repacking the Printer See also: Maintenance video tutorials at Replacing supplies video tutorials at Phaser® 6360 Color Laser Printer on page 5-7 on page 5-8 www.xerox.com/office/6360support www.xerox.com/office/6360support...
Page 93: Cleaning The Printer
For safety information, see User Safety Cleaning the Outside of the Printer To remove stains, clean the outside of the printer using a soft, damp cloth moistened with a mild neutral detergent. Do not spray detergent directly onto the printer. Warning: To prevent electric shock, turn the printer off and unplug the power cord from the electrical outlet before cleaning the printer.
Page 94 Remove the transfer roller. Squeeze together the tabs at both sides of the transfer roller, and gently lift it out of the printer. Caution: Avoid touching the surface of the roller. Use a dry towel or cotton swab to clean the density sensor.
Page 95 Insert the rounded ends of the transfer roller into the curved black guides inside the ■ printer. ■ Lock the transfer roller into the printer by pushing down on the tabs until you hear a click. Close Front Door A. Phaser® 6360 Color Laser Printer...
Page 96: Ordering Supplies
■ Recycling Supplies on page 5-6 Certain consumables and routine maintenance items need to be ordered occasionally. Each supply includes installation instructions. Consumables Genuine Xerox Toner Cartridges (Cyan, Magenta, Yellow, and Black): ■ Standard capacity ■ High capacity Note: Each toner cartridge includes installation instructions on the box.
Page 97: When To Order Supplies
, and then press the OK button. Supplies Info Select Supplies Usage Page To order supplies, contact your local reseller or go to the Xerox Supplies website at www.xerox.com/office/6360supplies. Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service...
Page 98: Requesting A Maintenance Kit
Developers (Cyan, Magenta, Yellow, and Black) ■ Feed Roller Kit ■ Registration Roller When you receive a warning message, contact a Xerox support representative. For the Customer Support phone numbers, go to www.xerox.com/office/contacts. Phaser® 6360 Color Laser Printer Requesting a Maintenance Kit...
Page 99: Moving And Repacking The Printer
If the printer is shipped without the toner cartridges locked in place, toner can spill in the printer and damage internal components. Repack the printer using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the printer are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the printer, contact your local Xerox service representative.
Page 100: Troubleshooting
Troubleshooting This chapter includes: Clearing Paper Jams on page 6-2 ■ ■ Getting Help on page 6-13 See also: Troubleshooting video tutorials at Print Quality on page 4-1 Phaser® 6360 Color Laser Printer www.xerox.com/office/6360support...
Page 101: Clearing Paper Jams
Misfeed at Tray 1 (MPT) To clear the misfeed: Remove the jammed paper from Tray 1 (MPT). Phaser® 6360 Color Laser Printer on page 6-10 6360-012 Clearing Paper Jams...
Page 102 Push up the latch on the front of the printer to open Front Door A. Remove any jammed paper. Close Front Door A. Phaser® 6360 Color Laser Printer Clearing Paper Jams 6360-010 6360-011 6360-059...
Page 103 ■ Verify that the paper is clean and not stuck together. ■ Do not load the paper above the fill line. ■ Adjust the paper guides to fit the paper. Phaser® 6360 Color Laser Printer 6360-013 Clearing Paper Jams 6360-014...
Page 104: Misfeed At Trays 2-5
Misfeed at Trays 2–5 To clear the misfeed: Pull the tray specified on the control panel completely out of the printer. Remove any crumpled paper from the tray. Verify that the paper is loaded correctly in the tray below the fill line. Adjust the paper guides to fit the paper.
Page 105 Remove any jammed paper from inside the printer tray slot. Verify that all scraps of paper are removed. Insert the tray into the tray slot, and push it completely into the printer. Push up the latch on the front of the printer to open Front Door A.
Page 106: Jam At The Fuser
Remove any jammed paper. Close Front Door A. Jam at the Fuser To clear the jam: Press the button on the right side of the printer to open Front Door B. Phaser® 6360 Color Laser Printer Clearing Paper Jams 6360-011...
Page 107 Warning: The fuser is hot. To prevent burns, only touch the fuser handles. Remove the jammed paper. Completely push down the two levers at both ends of the fuser. Phaser® 6360 Color Laser Printer Clearing Paper Jams 6360-002 6360-003 6360-004...
Page 108: Jam At The Duplex Unit
Close Front Door B. Jam at the Duplex Unit To clear the jam: Press the button on the right side of the printer to open Front Door B. Remove the jammed paper. Phaser® 6360 Color Laser Printer Clearing Paper Jams...
Page 109: Jam At The Registration Roller
Close Front Door B. Jam at the Registration Roller To clear the jam: Pull Tray 2 completely out of the printer. Remove any crumpled paper from the tray. Phaser® 6360 Color Laser Printer Clearing Paper Jams 6360-005 6360-007 6360-015 6-10...
Page 110 Remove the jammed paper from inside the tray slot. Confirm that all scraps of paper are removed. Insert Tray 2 into the tray slot, and push the tray completely into the printer. Push up the latch on the front of the printer to open Front Door A.
Page 111 Remove any jammed paper. Close Front Door A. Phaser® 6360 Color Laser Printer Clearing Paper Jams 6360-011 6360-059 6-12...
Page 112: Getting Help
Troubleshooting PrintingScout Alerts PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention.
Page 113: Phasersmart Technical Support
PhaserSMART Technical Support PhaserSMART Technical Support is an automated, internet-based support system that uses your default web browser to send diagnostic information from your printer to the Xerox website for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support.
Page 114: Web Links
Web Links Xerox provides several websites that offer additional help on your Phaser 6360 printer. A set of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also includes useful links.
Page 115: User Safety
If you do not know if an outlet is grounded, ask an electrician to check the outlet. ■ Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal. ■...
Page 116 Call an authorized service representative to correct the problem. The power cord is attached to the printer as a plug-in device at the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
Page 117 Printer Location Place the printer in a dust-free area within a temperature range of 50° F to 90° F (10° C to 32° C) and a relative humidity range of 10 percent to 85 percent. Printer Clearance Place the printer in an area where there is adequate space for ventilation, operation, and servicing.
Page 118 Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.
Page 119 Turn off the printer and unplug all power cables before moving the printer. Caution: Do not remove the toner cartridges; leave them locked in the normal operating position. If the printer is shipped without the toner cartridges locked in place, toner can spill in the printer and damage internal components. ■...
Page 120 Safety Symbols Marked on Product Use caution (or draws attention to a particular component). See the manual(s) for information. Hot surface on or in the printer. Use caution to avoid personal injury. Do not touch the item. Do not burn the item.
Page 121 For more information about Xerox environmental programs, visit www.xerox.com/environment. If you are managing the disposal of your Xerox product, please note that the product may contain, lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations.
Page 122 IP address dynamically, 2-6 automatic 2-sided printing, 3-23 color correction, 4-4 print-quality mode, 4-3 automatically setting the printer’s IP address (Windows only), 2-6 available printer drivers, 2-9 basic printing, 3-2 binding edge printing options, 3-24 black and white, 4-4...
Page 123 Macintosh OS X version 10.4, 2-12 PCL, 2-9 PostScript, 2-9 selecting 2-sided printing, 3-24 UNIX, 2-9 Windows 2000 or later, 2-10 Xerox Support Centre, 1-10 duplex unit paper jam, 6-9 dynamically setting the printer’s IP address, 2-6 electrical safety, A-1...
Page 124 Macintosh manual feed, 3-14 PostScript driver settings, 3-21 selecting printing options for an individual job, 3-21 Xerox Support Centre, 1-10 Macintosh OS X version 10.2 and 10.3 printer drivers, 2-10 Macintosh OS X version 10.4, 2-12 maintenance cleaning the density sensor, 5-2...
Page 125 4-3 modifying the IP address using CentreWare IS, 2-8 monitor colors do not match printed color, 4-14 moving and repacking the printer, 5-8 moving the printer precautions, 5-8 preparing for shipment, 5-8 within the office, 5-8 network address...
Page 126 2-9 page description languages, 2-9 Paper/Output tab, 3-20 PCL, 2-9 PostScript, 2-9 UNIX, 2-9 Windows 2000 or later, 2-10 Xerox Support Centre, 1-10 printing 2-sided, 3-24 automatic 2-sided, 3-23 basics, 3-2 binding edge options, 3-24 custom size paper, 3-44...
Page 127 Macintosh, 3-21 Windows, 3-20 printing preferences (Windows), 3-19 setting printer’s IP address dynamically, 2-6 printer’s IP address manually, 2-7 the printer’s IP address automatically (Windows only), 2-6 setting Tray 1 (MPT) mode, 3-13 Phaser® 6360 Color Laser Printer...
Page 128 Windows 2000 or later, 2-10 manual feed, 3-13 printing options, 3-20 selecting printing options for an individual job, 3-20 Xerox Support Centre, 1-10 Windows PostScript driver, 2-9 Xerox supplies recycling programs, 5-6 supplies website, 5-6 Support Centre, 1-10...

This manual is also suitable for:

6360v_dn 6360dt - phaser color laser printer 6360dx - phaser color laser printer 6360n - phaser color laser printer 6360dn - phaser color laser printer

Xerox Phaser 6360 User Manual

Table of Contents

Printer Configurations

Available Configurations

1 Printer Features

2 Network Basics

3 Printing Basics

4 Print Quality

5 Maintenance

6 Troubleshooting

Standard Features

Clearing Paper Jams

Quick Links

User Guide

Chapters

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Summary of Contents for Xerox Phaser 6360

This manual is also suitable for:

Table of Contents