Software Troubleshooting; Useful Tips - Canon imageFORMULA P-208 User Manual

Software Troubleshooting

This section describes troubleshooting problems and solutions for
operating the supplied software (CaptureOnTouch).
If scanning is too slow
Close other running programs, if any.
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Scanning can be slowed down by memory shortage caused by
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memory-resident applications such as anti-virus programs. Close
such memory-resident programs if necessary to free up memory
space.
When insufficient hard disk space is available, the scanner may be
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unable to create the necessary temporary files for scanned data.
Delete unneeded data on the hard disk to free up more space.
Scanning is slow if the computer's USB port is not Hi-Speed USB 2.0
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compliant.
If using a common USB cable that is not Hi-Speed USB 2.0 compliant,
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replace the cable with the supplied compliant cable.
When the scanner is connected to the computer via a USB hub that is
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not Hi-Speed USB 2.0 compliant, remove the hub and connect the
scanner directly to the computer.
If scanned image files cannot be opened in an application
Scanned images saved as multi-page TIFF files can be opened only
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by programs that support this file format.
Images saved as compressed TIFF files (single- as well as multi-
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page) can only be opened by programs that support the compressed
format. This can occur with programs that are not compatible with
CaptureOnTouch. In this case, select "None" as the image file
compression format before scanning.

Useful tips

Here are some useful tips for scanning documents.
Where are scanned images saved? Can the save destination
be changed?
Images are saved to the following locations, according to program
settings. All destination locations can be changed to other folders.
CaptureOnTouch
• For Scan First scanning, files are saved in the folder specified
on the Output Settings screen.
• For selected job scanning, files are saved in the folder specified
on the [Output setting] during job registration.
How are the scan settings configured?
CaptureOnTouch
• For Scan First scanning, click [Scanner setting] on the first (top)
screen to display available scan settings.
• For selected job scanning, click [Scanner setting] during job
registration to display available scan settings.
How do I save multiple pages in one file, or save one file per
page?
When scanned images are saved in BMP or JPEG format, each image is
always saved in a separate file.
When scanned images are saved in PDF or TIFF format, you can specify
multi- or single-page files. See also Q10 in "Common Problems and
Solutions" on p.88
Can I copy or back up scanner setting configurations?
CaptureOnTouch
The setting configurations can be backed up and restored using
[Backup/Restore] on the [Basic settings] tab on the [Environmental
settings] dialog box.
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