Troubleshooting Guide - First Alert DC10-500 User Manual

Troubleshooting Guide

If the App...
Is unable to be downloaded or installed.
If the Alarm...
Light flashes yellow and Horn sounds three "chirps" every
minute.
Voice: "Detector error. Please see manual or call customer
service" every 5 hours.
Horn sounds 5 "chirps" every minute.
Does not connect to your Wi-Fi / Bluetooth or opportunity
missed for pairing.
Carbon Monoxide Alarm ONLY:
CO Alarm goes back into alarm 4 minutes after you
Silence it.
CO Alarm sounds frequently even though no high levels of
CO are revealed in an investigation.
Smoke Alarm ONLY:
Smoke Alarm sounds when no smoke is visible.
If you have questions that cannot be answered by reading this manual, contact Consumer Affairs at
App FAQ
Problem...
You cannot download or install the app.
(Only works with iOS devices, not
supported by Android).
Alarm FAQ
Problem...
Malfunction Signal.
ing properly and needs to be replaced.
End of Life Signal.
replaced.
Alarm will not pair or you would like to
reset the device to clear all settings.
CO levels indicate a potentially danger-
ous situation.
The CO Alarm may be improperly
located. Refer to "Where to Install" on
page 6 for details.
Unwanted alarm may be caused by
non-emergency source like cooking
smoke.
onelinksupport@jardensafety.com or 1-800-323-9005.
You Should...
Contact Consumer Affairs Division.
You Should...
Units under warranty should be returned to
Device is not work-
manufacturer for replacement. See "Limited
Warranty" for details.
Alarm needs to be Immediately replace and deactivate the
alarm.
Press the test button 5 times to reset alarm
and try to pair to Wi-Fi and Bluetooth again.
If you are feeling symptoms of CO poisoning,
evacuate your home and call 911 or the Fire
Department. Refer to "What To Do If the CO
Alarm Sounds" on page 10 for details.
Relocate your Alarm. If frequent alarms
continue, have home rechecked for potential
CO problems. You may be experiencing an
intermittent CO problem.
Silence alarm on App or using unit button;
clean the alarm's cover with a soft, clean
cloth. If frequent unwanted alarms continue,
relocate your alarm. Alarm may be too close
to kitchen, cooking appliance, or steamy
bathroom.
25