Assistance Or Service - KitchenAid KEHC379J Manual

..................... roubleshooting
Most cooking problems often are caused by little things you can find and fix without tools of
any kind. Check the lists below and on the next page before calling for assistance or service.
If you still need help, see the "Requesting Assistance or Service" section.
• Is the oven wired into a live circuit with the proper voltage?
(See the Installation Instructions.)
• Have you blown a household fuse or tripped a circuit breaker?
• Has the electric company experienced a power failure?
PROBLEM CAUSE
The oven will not run • The door is not firmly closed and latched.
• You did not touch EASY MINUTE START.
• You did not follow directions exactly.
• An operation that was programmed earlier is still running.
• You have not entered numbers after touching MICRO COOK.
Cooking times seem The electric supply to your home or wall outlets is low or
too long lower than normal. Your electric company can tell rou if the
line volta( e is low. Your electrician or service technician can
tell _ou if the outlet voltage is too low.
• The cook )ower is not at the recommended setting.
• Larger amounts of food need Ion( er cooking times.
The turntable will • The turntable is not correctly in place. Make sure the turntable
not turn is correct-side up and is sitting securely on center shaft.
• The support is not operating correctly. Remove turntable, check
that the turntable support is properly in place and restart oven.
If turntable support does not move, call a designated service
technician for repair. Cooking without the turntable can give
you poor results.
The display shows • The oven door is not closed completely.
a time counting • You have set the controls as a kitchen timer. Touch
down, but the oven OFF/CANCEL to cancel the Minute Timer.
is not cooking
You do not hear the • You have disabled the tones. See "Using Your Electric
Programming Tone Convection Oven" in your Lower Electric Convection Oven Use
and Care Guide on page 7. (Models KEHC309J, KEHC379J)
Smoke is coming out • This is normal, just as in conventional broiling.
of the vent during
broiling
Z
"F" followed by a • There has been a function pad failure. Call for service. See
number appears on "Requesting Assistance or Service" on page 43. Touch Number
Display pad 1 to clear failure code from Display.
If none of these items is causing your problem, see "Requesting Assistance or Service" section.
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