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en Troubleshooting
Question
Why is the cooking zone
not heating up and why is
the heat setting flashing?
Why is it taking so long for
the cookware to heat up or
why is it not heating up suf-
ficiently despite being on a
high power setting?
21.4 Cleaning
Question
How can I clean the hob?
There is water in the cab-
inet underneath the hob.
How often do I need to
clean the overflow con-
tainer?
How often do I need to
clean the grease filter?
Odours are noticed in the
appliance.
Troubleshooting
22 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
→ "Customer Service", Page 22
20
Answer
¡ The cookware is on a different cooking zone to the one that has been switched
on.
Ensure that you have switched on the correct cooking zone for the cookware.
¡ The cookware is too small for the cooking zone that is switched on or it is not
suitable for induction cooking. Ensure that the cookware is suitable for induction
cooking and that it is placed on the cooking zone which best corresponds to its
size.
You can find more information about this under
→ "CombiZone", Page 11
→ "Suitable cookware", Page 6.
¡ The cookware is too small for the cooking zone that is switched on or it is not
suitable for induction cooking. Ensure that the cookware is suitable for induction
cooking and that it is placed on the cooking zone which best corresponds to its
size.
You can find more information about this under
→ "CombiZone", Page 11
→ "Suitable cookware", Page 6.
Answer
¡ You can achieve the best results by using special glass-ceramic cleaning
products. Do not use harsh or abrasive cleaning products, dishwater detergent
(concentrated) or scouring pads.
You can find more information about this under
→ "Cleaning and servicing", Page 16.
¡ Check whether the overflow container is full.
You can find further information about cleaning and caring for the hob under
→ "Cleaning and servicing", Page 16.
¡ Clean the overflow container frequently.
You can find further information about how to clean the overflow container under
→ "Cleaning and servicing", Page 16.
¡ Regularly clean the grease filter.
To find out how to clean and replace the filter, refer to the section entitled
→ "Cleaning and servicing", Page 16.
¡ Replace the grease and odour filters even if the saturation indicator is not lit.
You can find more information about this under
→ "Cleaning and servicing", Page 16.
WARNING ‒ Risk of electric shock!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord or the appliance power cable of
▶
this appliance is damaged, it must be replaced with
a special power cord or special appliance power
cable, which is available from the manufacturer or
its Customer Service.
22.1 Warnings
Notes
¡ If appears in the displays, press and hold the
sensor for the respective cooking zone and read the
fault code.
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