Download
Share
Print this page
Dell P3424WEB Service Manual
  1. Manuals
  2. Brands
  3. Dell Manuals
  4. Monitor
  5. P3424WEB
  6. Service manual
Dell P3424WEB Service Manual

Dell P3424WEB Service Manual

Hide thumbs Also See for P3424WEB:

Advertisement

Quick Links

Download this manual
Service Manual - P3424WEB
Version: 01
Date: 2023/09/05

Advertisement

loading

Related Manuals for Dell P3424WEB

Summary of Contents for Dell P3424WEB

  • Page 1 Service Manual - P3424WEB Version: 01 Date: 2023/09/05...
  • Page 2 1. Important Safety Notice Product Announcement: ! To ensure using a proper screwdriver, follow the This product is certificated to meet RoHS torque and force listed in assembly and Directive and Lead-Free produced definition. disassembly procedures to unscrew screws. Using approved critical components only is ! Using Lead-Free solder to well mounted the recommended when the situation to replace parts.
  • Page 3 USB-C Gen1 1.8 M cable (C to C) NOTE: For replacement of power cord, connectivity cable and external power supply (if applicable), contact Dell: 1. Go to https://www.dell.com/support. 2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom-right corner of the page.
  • Page 4 3. Wiring Connectivity Diagram Manual Shutter 4M RGB+IR camera Panel 2 Digital Mic +TOF 3440*1440 Speaker 2*5W U SB A Dow n S trea m #4 H ead USB Board phone U SB C P W R& LED Dow n D river BD S trea m #3...

  • Page 5: Connecting The Hdmi Cable (Optional)

    4. How to connect and disconnect power cable/ connectivity cable WARNING: To change power cable/ connectivity cable, switch off power before unplugging the cable and replugging in required cable. Connecting the HDMI cable (Optional) Connecting the DP cable...

  • Page 6: Connecting The Usb Cable

    4. How to connect and disconnect power cable/ connectivity cable Connecting the USB cable Connecting the USB-C cable (A to C) (Optional) Connecting the USB-C cable (C to C)
  • Page 7 4. How to connect and disconnect power cable/ connectivity cable Connecting the monitor for RJ45 cable (Optional)
  • Page 8 This “Disassembly and Assembly Procedures” is for EMEA only, then disconnect the joystick key cable from the not for other regions. Please note that Dell will deem warranty void connector of the main board, and then remove the if any disassembly is done on the monitors.
  • Page 9 5. Disassembly and Assembly Procedures Use a Philips-head screwdriver to remove 1pcs Use a Philips-head screwdriver to remove 4pcs screw for unlocking the USB board, then disconnect screws for unlocking the camera module with the the USB cable and touch cable away from the middle bezel, then disconnect the camera cable from connectors of main board.
  • Page 10 5. Disassembly and Assembly Procedures Release the assembled camera unit from the probers of the middle frame and put it aside for later disassembling. Use a Philips-head screwdriver to remove 4pcs screws for unlocking the left and right Mic boards Tear off 2pcs aluminum foil to release the Mic boards with the middle frame, then release the two Mic Use a Philips-head screwdriver to remove 18pcs...
  • Page 11 5. Disassembly and Assembly Procedures Release the Mylar tape from the hooks of the bracket chassis module. Use a Philips-head screwdriver to remove 7pcs screws for interface board and power board. (No.1 screw size=M4x8, Torque=7.5 kgfxcm; ±0.5 No.2~7 screw size=M4x8, Torque=7.5 kgfxcm) ±0.5 Release the power board and interface board from...
  • Page 12 5. Disassembly and Assembly Procedures Turn over the bracket chassis, and then take 1pcs 5.2 Assembly Procedures: Place a bracket chassis base on a protective black mylar to insert the hooks of the bracket cushion, then stick 4pcs Silicon sheets on the chassis to cover the power board.
  • Page 13 5. Disassembly and Assembly Procedures Take 1pcs middle frame, then locate the Mic boards to the correct positions of the middle frame, then use a Philips-head screwdriver to lock 4pcs screws for locking the left and right Mic boards. (No.1~4 screw size=M2x3.3,Torque=1 0.2kgfxcm) ±...
  • Page 14 5. Disassembly and Assembly Procedures Use a Philips-head screwdriver to tighten 4pcs screws for locking the bracket chassis with the panel, then connect the Mic cable to main board. (No.1~4 Screw size= M3x4, Torque=5±1kgfxcm ) Take 1pcs camera unit assembled in LCM line, then locate the camera unit into the pins of the middle frame.
  • Page 15 5. Disassembly and Assembly Procedures Use a Philips-head screwdriver to tighten 6pcs Cover the two panel lamp connectors with mylar screws for locking the two speakers with the middle tape, then connect the LED cable to the connector of frame. the interface board.
  • Page 16 5. Disassembly and Assembly Procedures Put down the rear cover and push the rear cover on the positions marked as the picture below shown for mechanisms engagement. Use a Philips-head screwdriver to tighten 4pcs screws for locking the rear cover with the unit. Stick two pieces of label on the specific positions.
  • Page 17 LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen. No DP Cable The display will go into Standby Mode in 4 minutes. Dell.com/support/P3424WEB No USB-C Cable The display will go into Standby Mode in 4 minutes. Dell.com/support/P3424WEB 4.

  • Page 18: Built-In Diagnostics

    6. Trouble Shooting Instructions Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. 34 Monitor Brightness/Contrast Display Info Select...

  • Page 19: Common Problems

    • Cycle power on-o . spots • Pixel that is permanently o is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/pixelguidelines. https:// Stuck-on Pixels LCD screen has •...
  • Page 20 6. Trouble Shooting Instructions Common What you Possible solutions Symptoms experience Intermittent Monitor • Ensure that the video cable connecting Problems malfunctions on the monitor to the computer is connected & o properly and is secure. • Reset the monitor to factory settings. •...
  • Page 21 6. Trouble Shooting Instructions Product speci c problems Problem What you Possible solutions experience Screen image is Image is centered • Check the Aspect Ratio setting in the Display too small on screen, but menu OSD. does not ll entire •...
  • Page 22 • If the Notebook requires a >90 W power laptop, and so adaptor, it may not charge with the USB Type-C connection. • Ensure that you use only Dell approved adapter or the adapter that comes with the product. • Ensure that the USB Type-C cable is not damaged.
  • Page 23 6. Trouble Shooting Instructions Problem What you Possible solutions experience The LAN port is OS setting or • Ensure that the latest BIOS and drivers for not functioning cable connection your computer are installed on your computer. issue • Ensure that the RealTek Gigabit Ethernet Controller is installed in the Windows Device Manager.
  • Page 24 • Press the Volume Up button to increase the P3424WEB in speaker volume of DELL P3424WEB Sound setting • If you select DELL P3424WEB audio path, interface please ensure that the Echo Cancelling Speakerphone volume is set to medium or high.
  • Page 25 6. Trouble Shooting Instructions Problem What you Possible solutions experience Webcam is not Webcam is not • Ensure that the USB upstream cable is detected detected in the connected between the monitor and the Windows Device computer or notebook. Manager •...
  • Page 26 The user should avoid a dim / dark background. The user should avoid direct facing a window with bright sunlight. • Alternatively, you may use Dell Peripheral Manager to adjust the webcam setting on color. Webcam image Webcam image •...
  • Page 27 6. Trouble Shooting Instructions Problem What you Possible solutions experience Webcam image Webcam image • Use a clean and slightly damp cloth to wipe looks blurry appears blurry / the surface of the front webcam. not clear. • Adjust the distance between the user and the camera.
  • Page 28 Notebook not Notebook ≥ 180W • Connect the Notebook with Power adaptor charging via not charging USB-C when connected to P3424WEB monitor USB-C port Notebook When the • Connect the Notebook with Power adaptor cannot power Notebook battery is at 0%, Notebook...

  • Page 29: Skype For Business

    Type-B or Type-C to Type-C) is connected using Skype for from the PC to the monitor. Business (SfB) • Select ‘DELL Monitor RGB Webcam’ as the camera in Skype Video Device setting. Webcam being Webcam being • Avoid running multiple conference softwares at...
  • Page 30 6. Trouble Shooting Instructions Universal Serial Bus (USB) speci c problems Speci c What you Possible solutions Symptoms experience USB interface is USB peripherals • Check that your display is turned ON. not working are not working • Reconnect the upstream cable to your computer.