Dell P3424WE User Manual
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Dell P3424WE User Manual

Dell P3424WE User Manual

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Dell P3424WE Monitor
User's Guide
Model: P3424WE
Regulatory model: P3424WEb

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Summary of Contents for Dell P3424WE

  • Page 1 Dell P3424WE Monitor User’s Guide Model: P3424WE Regulatory model: P3424WEb...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Safety instructions ......6 About your monitor ......7 Package contents .
  • Page 4 Connecting the SuperSpeed USB 5 Gbps (USB 3.2 Gen1) cable. . 40 Dell Power Button Sync (DPBS) ....43 Connecting the monitor for DPBS for the first time ... 46 Using DPBS function .
  • Page 5 ....... 91 Contact Dell ......92...

  • Page 6: Safety Instructions

    Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor. NOTE: Before using the monitor, read the safety instruction that is shipped with your monitor and printed on the product.

  • Page 7: About Your Monitor

    About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contact Dell. NOTE: Some items may be optional and may not ship with your monitor.
  • Page 8 DisplayPort 1.2 cable (DisplayPort to DisplayPort) (1.80 meters) HDMI 2.0 cable (*For selected countries only) (1.80 meters) USB Type-C cable (USB 3.2 Gen1 (5 Gbps))  (1.80 meters) USB 3.2 Gen1 (5 Gbps) Type-A to Type-B upstream cable (enables the USB ports on the monitor) (1.80 meters) Cable tie...

  • Page 9: Product Features

    Product features The Dell P3424WE monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 86.72 cm (34.14 in.) viewable area (measured diagonally).  3440 x 1440 (21:9) resolution, plus full-screen support for lower resolutions.

  • Page 10: Identifying Parts And Controls

    WARNING: The possible long-term effects of blue light emission from the monitor may cause damage to the eyes, including eye fatigue, digital eye strain, and so on. ComfortView Plus feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort.

  • Page 11: Back View

    Releases stand from the monitor. Barcode, serial number, and Refer to this label if you need to Service Tag label contact Dell for technical support. Power On/Off button To turn the monitor on or off. Joystick Use to control the OSD menu. (For...

  • Page 12: Bottom View

    Bottom view Bottom view without monitor stand Label Description Security lock slot Secures the monitor with security cable lock (based on Kensington (sold separately). Security Slot) Power connector Connect the power cable (shipped with your monitor). HDMI port Connect your computer with the HDMI cable (shipped with your monitor in China only).
  • Page 13 USB Type-C port Connect the USB Type-C cable that came with your monitor to the computer or mobile device. This port supports USB Power Delivery, Data, and DisplayPort video signal. The SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-C port offers the fastest transfer rate and the alternate mode with DP 1.2 supports a maximum resolution of 3440 x 1440 at 60 Hz, PD 20 V/4.5 A, 15 V/3 A, 9 V/...

  • Page 14: Monitor Specifications

    Monitor specifications Model P3424WE Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Technology Aspect ratio 21:9 Viewable image Diagonal 867.2 mm (34.14 in.) Width (active area) 799.8 mm (31.49 in.) Height (active area) 334.8 mm (13.18 in.) Total area 267773.04 mm...

  • Page 15: Resolution Specifications

    Slant adjust -4° to 4° NOTE: Do not mount or use this monitor in portrait (vertical) orientation or inverse (180°) landscape mount as it may damage the monitor. Dell Display Manager Easy Arrange and other key features compatibility Security Security lock slot (cable lock sold separately) *DisplayPort and USB Type-C (Alternate mode with DisplayPort 1.2): HBR2 is...

  • Page 16: Supported Video Modes

    Supported video modes Model P3424WE Video display capabilities (HDMI 480p, 576p, 720p, 1080i, 1080p & DisplayPort & USB Type-C alternate mode) Preset display modes Display mode Horizontal Vertical Pixel Sync frequency frequency clock polarity (kHz) (Hz) (MHz) (Horizontal /Vertical) VESA, 640 x 480 31.5...

  • Page 17: Electrical Specifications

    Electrical specifications Model P3424WE Video input signals • HDMI 2.1/DisplayPort 1.2, 600 mV for each differential line, 100 ohm input impedance per differential pair • USB-C (with Alternate mode) signal input support AC input voltage/ 100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 2.0 A...

  • Page 18: Physical Characteristics

    NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market, the type of material, connector and process used to manufacture these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor.
  • Page 19 Depth 58.10 mm (2.29 in.) Stand dimensions Height (extended) 433.30 mm (17.06 in.) Height (compressed) 386.50 mm (15.22 in.) Width 307.00 mm (12.09 in.) Depth 237.40 mm (9.35 in.) Base 307.00 mm x 234.95 mm (12.09 in. x 9.25 in.) Weight Weight with packaging 14.84 kg (32.72 lb)

  • Page 20: Environmental Characteristics

    Environmental characteristics Model P3424WE Compliant standards • ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. • RoHS-compliant • TCO Certified & TCO Certified Edge • BFR/PVC free monitor (excluding external cables) •...

  • Page 21: Pin Assignments

    Pin assignments DisplayPort connector 20-pin side of the number connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR │ About your monitor...
  • Page 22 HDMI connector 19-pin side of the number connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...

  • Page 23: Plug And Play Capability

    Plug and play capability You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings.

  • Page 24: Usb 3.2 Gen1 (5 Gbps) Upstream Connector

    USB 3.2 Gen1 (5 Gbps) upstream connector Pin number 9-pin side of the connector SSTX- SSTX+ SSRX- SSRX+ USB 3.2 Gen1 (5 Gbps) downstream connector Pin number 9-pin side of the connector SSRX- SSRX+ SSTX- SSTX+ │ About your monitor...

  • Page 25: Usb 2.0 Downstream Connector

    USB 2.0 downstream connector Pin number 4-pin side of the connector USB Type-C connector Pin Number Signal Name Pin Number Signal Name TX1+ TX2+ TX1- TX2- VBUS VBUS SBU1 SBU2 VBUS VBUS RX2- RX1- RX2+ RX1+ │ About your monitor...

  • Page 26: Usb Ports

    USB ports • 1 USB Type-C upstream port (Alternate mode with DisplayPort 1.2, Power Delivery PD up to 90W) - bottom • 1 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-B upstream port - bottom • 4 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A downstream ports - bottom NOTE: USB 3.2 Gen1 (5 Gbps) functionality requires a USB 3.2 Gen1- capable computer.
  • Page 27 Driver Installation Install the Realtek USB GBE Ethernet Controller Driver available for your system. This is available for download at www.dell.com/support. Key in monitor model number in the Search bar to identify the product, and then find the software under “Drivers &...
  • Page 28 Mac Address (Printed on model label) Pass-thru (MAPT), Wake-on-LAN (WOL) from standby mode (S3 only) and UEFI* PXE Boot function [UEFI PXE Boot is not supported on Dell Desktop PC’s (except for OptiPlex 7090/3090 Ultra Desktop)], these 3 features depend on BIOS settings and version of the OS.

  • Page 29: Plug And Play Capability

    RJ45 Connector LED Status Color Description Right LED Amber or Green Speed indicator: • Amber On - 1000 Mbps • Green On - 100 Mbps • Off - 10 Mbps Left LED Green Link / Activity indicator: • Blinking - Activity on the port. •...

  • Page 30: Lcd Monitor Quality And Pixel Policy

    During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/pixelguidelines.
  • Page 31 • Always leave space to rest your hands while using the keyboard or mouse. • Let your upper arms rest naturally on both sides. • Ensure that your feet are resting flat on the floor. • When sitting, make sure that the weight of your legs is on your feet and not on the front portion of your seat.

  • Page 32: Handling And Moving Your Display

    Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. •...

  • Page 33: Maintenance Guidelines

    • Use a clean cloth that is slightly dampened with water to clean the stand assembly, the screen, and the chassis of your Dell monitor. If available, use a screen-cleaning tissue or solution suitable for cleaning Dell monitors.
  • Page 34 Customer Induced Damage (CID). CID is not covered under the standard Dell warranty. • If you notice white residual powder when you unpack your monitor, wipe it off with a cloth.

  • Page 35: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.
  • Page 36 6. Lift the cover, as shown, to access the VESA area for stand assembly. 7. Attach the stand assembly to the display. a. Fit the two tabs on the upper part of the stand to the groove on the back of the display.
  • Page 37 8. Place the monitor upright. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 9. Remove the cover from the monitor. │ Setting up the monitor...

  • Page 38: Organizing Your Cables

    NOTE: Dell monitors are designed to work optimally with the Dell- supplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable-management slot before connecting them.

  • Page 39: Connecting A Displayport Cable

    Connecting a DisplayPort cable Connecting an HDMI cable Connecting a USB Type-C cable NOTE: Use the USB Type-C cable shipped with monitor only. • This port supports DisplayPort Alternate Mode (DP1.2 standard only). • The USB Type-C power delivery compliant port (PD Version 3.0) delivers up to 90W of power.

  • Page 40: Connecting The Monitor For Rj45 Cable (Optional)

    • If your notebook requires more than 90W to operate and the battery is drained, it may not be powered up or charged with the USB PD port of this monitor. Connecting the monitor for RJ45 Cable (Optional) NOTE: RJ45 cable is non in-box standard accessory. Connecting the SuperSpeed USB 5 Gbps (USB 3.2 Gen1) cable NOTE: To prevent data damage or loss, before unplugging the USB upstream port, make sure that NO USB storage devices are in use by...
  • Page 41 3. Plug the power cables for your computer(s) and monitor into a nearby outlet. a. Connect one computer b. Connect two computers *When connecting two computers to the monitor, configure the USB settings from the OSD menu to share a single set of keyboard and mouse connected to the monitor between two computers.
  • Page 42 CAUTION: Before using the monitor, it is recommended to fasten the stand riser to a wall using cable tie or a cord that can support the weight of the monitor in order to prevent the monitor from falling. Cable tie or Cord 4.

  • Page 43: Dell Power Button Sync (Dpbs)

    Dell Power Button Sync (DPBS) Your monitor is designed with Dell Power Button Sync (DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface.
  • Page 44 2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. │ Setting up the monitor...
  • Page 45 4. In the drop-down menu of When I press the power button, there are a few options for selection, namely Do nothing/Sleep/Hibernate/Shut down. You can select Sleep/Hibernate/Shut down. NOTE: Do not select “Do nothing”, otherwise the monitor power button will not be able to sync with PC system power state. │...

  • Page 46: Connecting The Monitor For Dpbs For The First Time

    4. Both the monitor and PC will turn ON normally. If not, press either the monitor power button or PC power button to boot up the system. NOTE: Ensure that Dell Power Button Sync is set to On. See Dell Power Button Sync.

  • Page 47: Using Dpbs Function

    Waking on the USB-C cable When you connect the USB-C cable, the Monitor/PC state is as follows: *Not all Dell PC systems support to wake up the platform via the monitor. *This function can be enabled/disabled with “Wake on Dell USB-C Dock” in Computer BIOS setting.
  • Page 48 NOTE: You can enable or disable the power button sync function via OSD. See Dell Power Button Sync. • When the monitor and the PC power state are both ON, press and hold the monitor power button for 4 seconds, the screen prompt will ask if you would like to shut down the PC.

  • Page 49: Connecting The Monitor For Usb-C

    Connecting the monitor for USB-C If the Dell PC* has two USB-C ports, the power state of each connected monitor will sync with the PC. For example, when the PC and two monitors are in an initial ON power state, pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2.
  • Page 50 Ensure that Dell Power Button Sync is set to ON (see Dell Power Button Sync). When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor │...

  • Page 51: Securing Your Monitor Using Kensington Lock (Optional)

    Securing your monitor using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security lock slot (based on Kensington Security Slot)). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (sold separately), see the documentation that is shipped with the lock.

  • Page 52: Vesa Wall Mounting (Optional)

    3. Lift the stand up and away from the monitor. VESA wall mounting (optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat table. 2.

  • Page 53: Operating The Monitor

    Operating the monitor Power on the monitor Press the Power button to turn On the monitor. Using the joystick control Use the joystick control on the rear of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick to launch the Menu Launcher. 2.

  • Page 54: Using The On-Screen Display (Osd) Menu

    • For 2-way (right and left) directional navigation. • Move right to enter the submenu. • Move left to exit from the submenu. • For 2-way (up and down) directional navigation. • Toggles between the menu items. • Increases (up) or decreases (down) the parameters of selected menu item.

  • Page 55: Using The Navigation Keys

    When you move the joystick to the left or right to toggle between the shortcut functions, the selected item will be highlighted and shifted to the center position. Press the joystick to enter its submenu. • Input Source: To choose an input source from the list of video signals that may be connected to your monitor.

  • Page 56: Accessing The Menu System

    Accessing the menu system NOTE: After you change the settings, press the joystick to save the changes before you proceed to another menu or exit the OSD menu. Icon Menu and Description Submenus Brightness/ Use this menu to activate Brightness/Contrast Contrast adjustment.
  • Page 57 Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. USB-C Select USB-C 90W when you are using the USB Type-C connector. Press the joystick to confirm the selection. Select DP when you are using the DisplayPort (DP) connector.
  • Page 58 Auto Select for Allows you to set Auto Select for USB-C to: USB-C • Prompt for Multiple Inputs: Always displays the “Switch to USB-C Video Input” message for you to choose whether to switch or not. • Yes: Always switches to USB-C video input (without asking) when the USB Type-C cable is connected.
  • Page 59 Color Use Color to adjust the color setting mode. Preset Modes Allows you to choose from the list of preset color modes. Press the joystick to confirm the selection. • Standard: Loads the monitor's default color settings. This is the default preset mode. •...
  • Page 60 Preset Modes • Cool: Presents colors at higher color temperatures. The screen appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings. Use the joystick to adjust the three colors (R, G, B) values and create your own preset color mode. Input Color Allows you to select a color process that matches Format...
  • Page 61 Response Time Allows you to set the Response Time to Normal or Fast. Dell Power Turns the Dell Power Button Sync feature On or Off. Button Sync When Off is selected, power button sync function will be disabled. Reset Display Resets all display settings to the factory preset values.
  • Page 62 PIP/PBP This function brings up a window displaying image from another input source. Press the joystick to confirm the selection. Sub-Window Main Window USB Type-C HDMI USB Type-C HDMI NOTE: The images under PBP mode will be displayed at the center of the split windows. │...
  • Page 63 PIP/PBP Mode Allows you to choose a PBP or PIP mode from the preset list, which provides different sizes and positions of the sub-window. The options are shown in graphic format, giving a quick understanding of various layout settings, The default setting is Off. PIP/PBP (Sub) Select between the different video signals that may be connected to your monitor for the PIP/PBP sub- window.
  • Page 64 Contrast (Sub) Select to adjust the contrast level of the picture in PIP/PBP mode. Move the joystick to adjust the contrast level from '0' to '100'. NOTE: The option is available only when the PIP/ PBP mode is enabled. Allows you to assign the USB upstream port for the input signals (DP or HDMI), thus the monitor's USB downstream port (e.g.
  • Page 65 Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese).
  • Page 66 Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. • Menu Buttons: All joystick functions are locked and not accessible by the user. •...
  • Page 67 Personalize Shortcut Key 1 Allows you to choose a feature from Preset Modes, Brightness/Contrast, Input Source, Aspect Shortcut Key 2 Ratio, PIP/PBP Mode, USB Switch, Video Swap, Shortcut Key 3 or Display Info and set it as a shortcut key. Power Button Allows you to set the power LED indicator on or off to save energy.
  • Page 68 Others Select this option to adjust the OSD settings, such as DDC/CI, LCD Conditioning, and so on. Display Info Displays the monitor's current settings. DDC/CI DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor settings using software on your computer. You can disable this feature by selecting Off.
  • Page 69 Displays the firmware version of your monitor. Service Tag Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc. Self-Diagnostic Press the joystick to initiate the self-diagnostic process.

  • Page 70: Osd Warning Message

    Factory Reset Restore all preset values to the factory default settings. These are also the settings for ENERGY ® STAR tests. OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer.
  • Page 71 You will see the following message before the DDC/CI function is disabled: When you adjust the Brightness level for the first time, the following message appears: NOTE: If you select Yes, the message will not appear the next time you intend to change the Brightness setting.
  • Page 72 NOTE: If you select Yes for either of the features mentioned above, the message will not appear the next time you intend to change the settings of these features. When you perform a factory reset, the message will appear again. When the monitor goes into Standby mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD.
  • Page 73 If either USB Type-C, DisplayPort, or HDMI input is selected and the corresponding cable is not connected, the following message will appear: NOTE: The message may be slightly different according to the connected input signal. When the monitor is under DP/HDMI input and a USB Type-C cable is connected to a notebook that supports DP Alternate Mode, if Auto Select for USB-C is enabled,...
  • Page 74 When Yes is selected, the following messages appear. Troubleshooting for more information. │ Operating the monitor...

  • Page 75: Setting The Maximum Resolution

    In Windows 10 and Windows 11: 1. Right-click on the desktop and click Display settings. 2. If you have more than one monitor connected, ensure to select P3424WE. 3. Click Display Resolution dropdown list and select 3440 x 1440. 4. Click Keep changes.

  • Page 76: Setting The Kvm Switch

    Setting the KVM switch The built-in KVM switch allows you to control up to 2 computers from a single set of keyboard and mouse connected to the monitor. a. When connecting HDMI + USB-B to computer 1 and DP + USB-C to computer 2: NOTE: The USB Type-C connection currently supports only data transfer.
  • Page 77 b. When connecting HDMI + USB-B to computer 1 and USB-C to computer NOTE: The USB Type-C connection currently supports video and data transfer. Make sure USB for HDMI is assigned to USB-B NOTE: As the USB Type-C port supports the DisplayPort Alternate Mode, there is no need to set USB for USB-C.

  • Page 78: Setting The Auto Kvm

    Setting the Auto KVM When KVM is set up with two computers, if one computer is disconnected, the display shall automatically switch to the other computer. If the other computer is in Modern Standby (S0ix) mode, any input from keyboard and mouse attached to the monitor shall wake that computer up.
  • Page 79 3. Ensure that the USB ports and the video inputs are paired accordingly. NOTE: For USB Type-C (video and data) connection, there is no further setting required. │ Operating the monitor...

  • Page 80: Using The Tilt, Swivel, Vertical Extension

    Using the tilt, swivel, vertical extension, and slant adjust NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.

  • Page 81: Slant Adjust

    Slant adjust With the stand attached to the monitor, you can adjust the monitor to your desired angle with the slant adjust feature. │ Operating the monitor...

  • Page 82: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1.

  • Page 83: Using The Joystick To Lock/Unlock Buttons

    Using the joystick to lock/unlock buttons Locking the power and joystick buttons You can lock the joystick and power buttons to prevent access to the OSD menu and/or power off the monitor. To lock the buttons: 1. Toggle and hold the joystick to the up or down or left or right for about 4 seconds until a pop menu appears 2.
  • Page 84 To unlock the button(s), press and hold the joystick to the up or down or left or right for 4 seconds. Select the Unlock icon to unlock the button(s). │ Troubleshooting...

  • Page 85: Common Problems

    Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What you Possible solutions symptoms experience No Video/Power No picture • Ensure that the video cable LED off connecting the monitor and the computer is properly connected and secure.
  • Page 86 • Cycle power On-Off. spots • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/ pixelguidelines. Stuck-on Pixels LCD screen has •...
  • Page 87 Safety Related Visible signs of • Do not perform any troubleshooting Issues smoke or sparks steps. • Contact Dell immediately. Intermittent Monitor • Ensure that the video cable Problems malfunctions on & connecting the monitor to the computer is connected properly and is secure.

  • Page 88: Product Specific Problems

    Image retention Faint shadow • Set the screen to turn off after a few from a static from the static minutes of screen idle time. These can image left on the image displayed be adjusted in Windows Power monitor for a long appears on the Options or Mac Energy Saver setting.

  • Page 89: Universal Serial Bus (Usb) Specific Problems

    No video at HDMI/ When connected to • Unplug the HDMI/DisplayPort/USB some dongle/ DisplayPort/USB Type-C cable from dongle/docking docking device at Type-C port device, then plug the docking HDMI/ the port, there is no DisplayPort/USB Type-C cable to the video when notebook.
  • Page 90 SuperSpeed USB SuperSpeed USB • Check that your computer is 5 Gbps (USB 3.2 5 Gbps (USB 3.2 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) interface is Gen1) peripherals Gen1)-compatible. slow working slowly or • Some computers have USB 3.2, USB not working at all 2.0, and USB 1.1 ports.

  • Page 91: Regulatory Information

    Regulatory information FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet P3424WE: https://eprel.ec.europa.eu/qr/1398385 │ Regulatory information...

  • Page 92: Contact Dell

    Contact Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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