7.6
Recording Messages
The Message Manager is responsible for
recording various system messages
(menus, voice labels, system prompts,
and system caller names) and is also
responsible for maintaining the following:
•
Company Greetings—A maximum of
32 company greetings for business/
non-business and lunch/break hours
as well as holidays can be selected,
recorded, or deleted as necessary.
Company Name
•
•
Custom Service Menus (maximum
length: 6 min each)—A maximum of
100 custom service menus can be
recorded. These menus guide callers
to the services they require without
the need for a human operator.
•
Voice Labels (maximum length: 6 min
each)—A maximum of 20 Mailbox
Groups can be created by the System
Administrator. Each list can have a
voice label.
System Prompts (maximum length: 6
•
min each)—The Message Manager
can change system prompts by
recording new prompts and restoring
them.
•
Multilingual Selection Menu
(maximum length: 6 min)—With this
menu, callers can select the language
they prefer for voice guidance). For
example, the Message Manager can
record a menu that announces:
For English, press (7).
For French, press (8).
For Chinese, press (9).
•
The System Caller Names (maximum
length: 10 s each)—A maximum of
200 Caller ID numbers can be
registered by the System
Administrator. The Message Manager
is responsible for recording a name
for each Caller ID number.
On Hold Announcement Menu
•
(maximum length: 6 min)—With this
menu, callers in a queue can listen to
the announcement or music while
they are on hold.
Note
If the VPS is being programmed via
KX-TVA Maintenance Console, the
Message Manager cannot record any
messages.
Subscriber's Manual
97