D
5180483-100, R
IRECTION
7-9-18-2
Customer Interaction
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Was there a pop-up stating a problem?
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Did you do ALT-D when the problem occurred?
7-9-18-2-1
Customer Interaction - Hangs
Key questions to ask:
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Logs (ALT-D)
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Exact time/date as indicated on the machine when the problem occurred.
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What activity were they performing on the system? (Archive, Carotid scan, printing, etc).
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Does the image and clock on the monitor keep updating?
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What button did they try that did not work?
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How long did they wait before declaring the system hung and pressing Power Button?
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Did they press and hold the Power Button or did the shutdown pop up appear?
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Could they select buttons on the pop up?
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Did the system shut down gracefully?
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How often does this happen?
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Is it reproducible?
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Does the site use DICOM print/storage?
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Do they do batch sends at the end of exams or do they send immediately?
PROPRIETARY TO GE
. 7
EV
What did it say?
Did you restart the system immediately?
TP buttons (one or more)
A/N Keyboard
Trackball
Lower OP
Chapter 7 Diagnostics/Troubleshooting
LOGIQ E9 P
ROPRIETARY
S
M
ERVICE
ANUAL
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