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Uniform Call Distribution (UCD)
In a UCD group, the calls are distributed equally among all extensions in a
circular fashion. Because no one will be taking more calls than another, you can
effectively even out the workloads among the extension users and hence
improve the overall call management efficiency.
KX-TD612
No Reply Hunting
When a call is not answered within a certain period of time, the call will
automatically ring the next available extension ; when the last extension is
reached, the search stops and the extension will keep ringing until the call is
answered.
KX-TD612
Queuing Messages and Music on Hold
When the call traffic and there is no idle extension within a receiving hunting
group (Simultaneous Ring, UCD, or No Reply Group), the Queuing Function will
then put the callers on hold with messages* and music until they are answered.
Effective use of this feature will improve the image of your company as well as
help you avoid losing business opportunities. The Call Treatment Table
determines the queuing procedure, and in which the following commands can
be flexibly combined:
• Playing a Greeting Message* (9 Messages Recordable).
• Playing the Music on Hold or Ringback Tone (the length is selectable
from 16, 32, 48 or 64 seconds).
• Return to the first or second step of the Time Table.
• Transferring to the Backup Destination
• Disconnecting the Call
• Maximum of 4 Call Treatment Tables can be registered, each consisting of
up to 5 steps.
3rd call
2nd call
1st call
A
B
Fig. 9-1 Uniform C all Distribution
No Answer
A
No Answer
C
B
Fig. 9-2 No Reply H unting
C a l l D i s t r i b u t i o n
C
* Voice Message Card is
required. (KX-TD61291)
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