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Client Assistance
Visiting Your Dealer
We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally, you may run into
a specifi c issue that you cannot fi nd
in the book. You may save yourself a
trip to the dealer by fi rst consulting the
following resources:
• The Troubleshooting section (see
page 154 )
• The Frequently Asked Questions
(FAQs) section (see page 146 )
• The FAQs found on the online update
DVD order site (see "Obtaining a
Navigation Update DVD")
• For detailed questions regarding
HFL, audio, or other systems that
interact with the navigation system,
see the main vehicle Owner's manual,
or the Advanced Technology Guide.
• For traffi c-related issues, see the
" AcuraLink Real-Time Traffi c™ "
section (on page 23 ) and FAQs (on
page 146 ).
128 Navigation System
• Call Acura Client Services (see
Acura Automobile Client Service on
page 127 ).
• For database or POI issues, follow the
guidelines in the " Reporting Errors "
section (see page 127 ).
If your question is still unanswered
and you wish to visit the dealer, please
be prepared to demonstrate the issue
to the service consultant. That way,
the service consultant can document
the issue for the factory to allow more
effi cient troubleshooting.
Some issues may at fi rst seem random,
but you may notice a pattern, like they
only occur when you enter a specifi c
address, when driving on a certain road,
or just when it's cold. This information
is very useful to the service consultant.
Be patient, the service consultant may
be unfamiliar with your specifi c issue.
Obtaining a Navigation
Update DVD
Acura is continually expanding the
scope of the navigation system.
Upgraded software may be made
available to navigation system owners
periodically, usually in the fall of each
year.
To purchase an updated DVD, you will
need your vehicle's VIN number and the
System/Device Information from the
INFO screen (Other). Call the Acura
Navigation Disc Fulfi llment Center at
(888) 549-3798, or order online by going
to www.acuranavi.com.
NOTE:
• Update DVDs are not available at
your dealer. However, the dealer may
order an update DVD for you out of
courtesy. There is no program for
free DVD updates.
• The update DVD order line staff
cannot answer technical questions
regarding navigation operation,
coverage, or POIs.
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