Sony NWZ-S638F - 8gb Digital Music Player Troubleshooting

Troubleshooting

NWZ-S636F / S638F / S639F / S736F / S738F / S739F
©2008 Sony Corporation Printed in Malaysia 4-112-658-11 (1)
Try the following steps to resolve the issue.
1
Find the symptoms of the issue in the following
troubleshooting tables, and try any corrective actions
listed.
For details on how to operate, see "Operation Guide (PDF file). "
2
Connect the player to your computer to charge the
battery.
You may be able to resolve some issues by charging the battery.
3
Press the RESET button with a
small pin, etc.
If you press the RESET button while operating
the player, stored data and settings on the
player may be deleted.
4
Check the information about the issue in the Help
of each software.
5
Look for information about the issue on the
support Web site.
For customers in the USA, visit:
http://www.sony.com/walkmansupport
6
If the approaches listed above fail to resolve the
issue, consult your nearest Sony dealer.
Operation
Page numbers in parentheses refer to pages of "Operation Guide (PDF). "
Symptom Cause/Remedy
There is no sound.
 The volume level is set to zero.
 Turn the volume up (  page 11).
 The headphone plug is not connected properly.
 Connect the headphone plug properly (  page 11).
 The headphone plug is dirty.
 Clean the headphone plug with a soft dry cloth.
 No songs or videos are stored on the player.
 Follow the instructions in the displayed message, and
transfer songs or videos from the computer.
No data is played.
 The battery is consumed.
 Charge the battery fully (  page 23).
 If the player does not react, even after charging the
battery, press the RESET button to reset the player ( 
page 132).
 No data is stored on the player.
 Follow the instructions in the displayed message, and
transfer data from the computer.
 Transferred files are not in a playable format. For details, see
"Supported file format" of "Specifications" (  page 159).
 Songs or videos may not be played back, depending on the file
format (  page 159).
 Photos may not be displayed, depending on the file size
or the file format (  page 159).
 You are placing audio MP4 files in a video folder by dragging
and dropping.
 Place them in the "MUSIC" folder by dragging and
dropping.
 The playback limitation period of the song has expired due
to subscription conditions, etc.
 Songs with an expired playback limitation period cannot
be played back. Update them using the software used for
transferring.
 After dragging and dropping in Windows Explorer, data
hierarchy levels do not correspond to the player (  page 27).
Transferred data is
 The maximum number of files that can be displayed is reached.
not displayed in its The maximum number of files is 1,000 files for videos, 10,000
list.
files for photos, and 10,000 files for podcast episodes. Also, the
maximum number of folders is 1,000 folders for photos in the
photo folder list , and 1,000 folders in the podcast channel list.
 Delete unnecessary data.
 Data was placed in the wrong location by dragging and
dropping.
 Place the data in the correct place by dragging and
dropping (  page 27).
 Available capacity is insufficient.
 Delete unnecessary data to increase free space on the
player.
 After dragging and dropping in Windows Explorer, data
hierarchy levels do not correspond to the player (  page
27).
When "All Songs" or  The audio files are not in folders under the "MUSIC" folder.
"Album" is selected,
 Place them in folders under the "MUSIC" folder by
all the songs will
dragging and dropping.
appear, but some
songs will not appear
when "Folder" is
selected.
Songs are played back  "Playback Range" (  page 54) is set to "Selected Range. "
within a limited playback
 Change the playback range setting.
range only, such as
within one album.
Data cannot be  You cannot delete songs or photos on the player.
deleted on the player.
 Delete them using the software you used to transfer the data,
or Windows Explorer.
Symptom Cause/Remedy
Noise is generated.  Noise Canceling (NWZ-S736F/S738F/S739F only) is set in a
quiet place.
 Noise tends to be more noticeable in a quiet place or
depending on the noise type. Release Noise Canceling
(  page 103). Furthermore, the supplied headphones are
designed for fairly high sensitivity to maximize the
effectiveness of Noise Canceling in noisy places such as
outside or in a train. For this, you may hear white noise in
a quiet place even if you release Noise Canceling.
 A device emitting radio signals, such as a mobile phone is being
used near the player.
 When using devices such as mobile phones, keep them
away from the player.
 Music data imported from CDs, etc., is damaged.
 Delete the data, then import and transfer it again. When
importing data to your computer, close any other
applications to avoid data damage.
 Transferred files are not in a playable format. For details, see
"Supported file format" of "Specifications" (  page 159).
 Some songs may not be played back, depending on
certain file specifications.
Noise Canceling  The NOISE CANCELING switch is set to the off position.
function (NWZ-
 Slide the NOISE CANCELING switch in the direction of
S736F/S738F/S739F the arrow .
only) is not effective.  You are using headphones other than the supplied ones.
 Use the supplied headphones.
 The supplied headphones are not being used properly.
 Change the size of the earbuds or adjust the earbud
position to fit your ears snugly and comfortably (  page
8). If you change the size of earbuds, turn to install them
firmly on the headphones to prevent from detaching and
remaining in your ears.
 The player is used in a quiet place.
 The Noise Canceling function may not be effective in a
quiet place or depending on the type of noise.
"VPT(Surround)"  When outputting to external audio speakers using the optional
setting or "Clear Stereo"
cradle, "VPT(Surround)" settings and the "Clear Stereo" function
function is not effective.
may not be effective because the player is designed for compatible
headphones only. This is not a malfunction.
Cannot see the video,  The file is a .3gp file. (.3gp only supports audio.)
but can hear it.
 The video is not in a video folder.
 Place the video in a video folder by dragging and
dropping.
Buttons do not work.
 The HOLD switch is set to the HOLD position.
 Slide the HOLD switch to the opposite position (  page
12).
 The player contains moisture condensation.
 Wait a few hours to let the player dry.
 The remaining battery power is low or insufficient.
 Charge the battery by connecting the player to a running
computer (  page 23).
 If you charge the battery and nothing changes, press the
RESET button to reset the player (  page 132).
 While "Connecting" or "Connected USB (MTP)" is being
displayed, you cannot operate the player.
 Disconnect the USB connection, then operate the player.
Playback does not  With this player, there is no difference between stopping and
stop. pausing. When you press the  button,  appears and
playback pauses/stops.
The player does not
 The remaining battery power is insufficient.
work.  Charge the battery by connecting the player to a running
computer (  page 23).
 If you charge the battery and nothing changes, press the
RESET button to reset the player (  page 132).
Transferred data  The built-in flash memory of the player was formatted using
cannot be found. Windows Explorer.
 Format the built-in flash memory on the player (  page
123).
 The supplied USB cable was disconnected from the player
while data was being transferred.
 Transfer usable files back to your computer and format
the built-in flash memory on the player (  page 123).
 After dragging and dropping in Windows Explorer, data
hierarchy levels do not correspond to the player (  page
27).
 Transferred files are not in a playable format. For details, see
"Supported file format" of "Specifications" (  page 159).
 Songs or videos may not be played back, depending on the file
format (  page 159).
 Photos may not be displayed, depending on the file size or the file
format (  page 159).
Symptom Cause/Remedy
The volume is not  "AVLS (Volume Limit)" is enabled.
loud enough.
 Disable "AVLS (Volume Limit)" (  page 109).
There is no sound
 The headphone plug is not fully inserted.
from the right channel
 If the headphones are not connected correctly, sound will
of the headphones. not be output properly. Insert the headphone plug into
Or the right channel
the jack until it clicks (  page 11).
sound is heard from both
sides of the headphones.
Playback has stopped  The remaining battery power is insufficient.
suddenly.
 Charge the battery by connecting the player to a running
computer (  page 23).
 The songs or video files that cannot be played are played.
 Play back the other song or video files.
Thumbnails are not  Songs do not have cover art information whose file format is
displayed.
supported by the player.
Thumbnails are displayed only when songs have cover art
information whose file format is supported by the player.
 Transfer again using the bundled Windows Media Player
11, or another transfer capable software.
 Thumbnail name does not match its video, or the video is
not in the correct location.
 Place a JPEG file of the same name as the video into the
folder under the "VIDEO" folder.
 If the photos do not have thumbnails that are complied with
Exif file format, the thumbnails cannot be displayed.
 Retransfer the photos using bundled Media Manager for
WALKMAN.
Cover art is not  Cover art information is not included with the data.
displayed.  The cover art only appears if the cover art information is
included.
You can set cover art using the bundled Windows Media
Player 11, or another transfer capable software for setting
cover art. For details on operation, refer to the Help or
maker of the software.
 Some cover art is not displayed, depending on its file format.
The player cannot  The remaining battery is low or insufficient.
format.  Charge the battery by connecting the player to a running
computer (  page 23).
The player's power
 If a malfunction occurs, the player turns off, and then on
was inadvertently
again automatically.
turned off, and then
on again.
The player does not
 The computer is started or restarted while the player is
work properly. connected to it.
 Reset the player by pressing the RESET button of the
player. Disconnect the player when you start or restart the
computer.
Display
Symptom Cause/Remedy
 The icon has been changed because the player was accessed
is displayed
to an online service (available only in the U.S.A.).
instead of on the
 To restore , format the player (  page 123).
Home menu.
"" appears for a  Characters that cannot appear on the player are included in
title. the title.
 Rename the title with appropriate characters using the
software you used to transfer or Windows Explorer.
"Unknown" is
 The data has no data information, such as an album or artist
displayed for an album name, etc.
or artist name, etc.
Garbled characters
 The wrong language is selected.
are displayed.  Select the correct language from "Language Settings" ( 
page 125), and then transfer data to the player again.
The screen darkens  There was no operation attempted for the time selected in
while displaying a
"Screensaver Timing" (  page 112).
photo.
 Press any button.
See reverse side. 