Sony NWZ-A729 - 16gb Walkman Video Mp3 Player Troubleshooting

Troubleshooting

NWZ-A726B / A728B / A729B
©2008 Sony Corporation Printed in Malaysia
Try the following steps to resolve the issue.
1
Find the symptoms of the issue in the following
troubleshooting tables, and try any corrective actions listed.
For details on how to operate, see "Operation Guide (PDF file). "
2
Connect the player to your computer to charge the battery.
You may be able to resolve some issues by charging the battery.
3
Press the RESET button with a small pin, etc.
If you press the RESET button while operating the player,
stored data and settings on the player may be deleted.
4
Check the information about the issue in
the Help of each software.
5
Look for information about the issue on the
following support web site.
http://www.sony.com/walkmansupport
6
If the approaches listed above fail to resolve the issue,
consult your nearest Sony dealer.
Operation
Page numbers in parentheses refer to pages of "Operation Guide (PDF). "
Symptom Cause/Remedy
There is no sound.  The volume level is set to zero.
 Turn the volume up (  page 10).
 The headphone jack is not connected properly.
 Connect the headphone jack properly (  page 10).
 The headphone plug is dirty.
 Clean the headphone plug with a soft dry cloth.
 No songs or video files are stored on the player.
 Follow the instructions in the displayed message, and transfer songs or videos
from the computer.
No data is played.
 The battery is consumed.
 Charge the battery fully (  page 21).
 If the player does not react, even after charging the battery, press the RESET
button to reset the player (  page 102).
 No data is stored on the player.
 Follow the instructions in the displayed message, and transfer data from the
computer.
 Transferred files are not in a playable format. For details, see "Supported file
format" of "Specifications" (  page 128).
 Convert the ATRAC audio data using the bundled MP3 Conversion Tool.
 Songs or videos may not be played back, depending on the file format (  page 128).
 Photos may not be displayed, depending on the file size or the file format ( 
page 128).
 You are placing audio MP4 files in a video folder by dragging and dropping.
 Place them in the "MUSIC" folder by dragging and dropping.
 The playback limitation period of the song has expired due to subscription
conditions, etc.
 Songs with an expired playback limitation period cannot be played back.
Update them using the software used for transferring.
 After dragging and dropping in Windows Explorer, data hierarchy levels do not
correspond to the player (  page 24).
Transferred data is
 The maximum number of files that can be displayed is reached. The maximum
not displayed in its number of files is 1,000 files for videos, 10,000 files for photos. Also, the maximum
list. number of folders is 1,000 folders for photos in the photo folder list.
3-299-384-11 (1)  Delete unnecessary data.
 Data was placed in the wrong location by dragging and dropping.
 Place the data in the correct place by dragging and dropping (  page 24).
 Available capacity is insufficient.
 Delete unnecessary data to increase free space on the player.
 After dragging and dropping in Windows Explorer, data hierarchy levels do not
correspond to the player (  page 24).
 Transferred files are not in a playable format. For details, see "Supported file
format" of "Specifications" (  page 128).
 Convert the ATRAC files using the bundled MP3 Conversion Tool software.
When "All Songs" or  The audio files are not in folders under the "MUSIC" folder.
"Album" is selected,
 Place them in folders under the "MUSIC" folder by dragging and dropping.
all the songs will
appear, but some
songs will not appear
when "Folder" is
selected.
Songs are played back
 "Playback Range" (  page 46) is set to "Selected Range. "
within a limited playback  Change the playback range setting.
range only, such as
within one album.
Data cannot be  You cannot delete songs, videos and photos on the player.
deleted on the player.  Delete them using the software you used to transfer the data, or Windows Explorer.
Noise is generated.  A device emitting radio signals, such as a mobile phone is being used near the player.
 When using devices such as mobile phones, keep them away from the player.
 Music data imported from CDs, etc., is damaged.
 Delete the data, then import and transfer it again. When importing data to
your computer, close any other applications to avoid data damage.
 Transferred files are not in a playable format. For details, see "Supported file
format" of "Specifications" (  page 128).
 Convert the ATRAC audio data using the bundled MP3 Conversion Tool.
 Some songs may not play back, depending on certain file specifications.
Symptom Cause/Remedy
"VPT(Surround)"  When outputting to external audio speakers using the optional cradle, "VPT(Surround)"
setting or "Clear Stereo"
settings and the "Clear Stereo" function may not be effective because the player is
function is not effective. designed for compatible headphones only. This is not a malfunction.
 The file is a . 3gp file. (.3gp only supports audio.)
Cannot see the video,
but can hear it.
 The video file is not in a video folder.
 Place the video files in a video folder by dragging and dropping.
Buttons do not work.
 The HOLD switch is set to the HOLD position.
 Slide the HOLD switch to the opposite position (  page 11).
 The player contains moisture condensation.
 Wait a few hours to let the player dry.
 The remaining battery power is low or insufficient.
 Charge the battery by connecting the player to a running computer (  page 21).
 If you charge the battery and nothing changes, press the RESET button to
reset the player (  page 102).
 While "Connecting" is being displayed, you cannot operate the player.
 Disconnect the USB connection, then operate the player.
Playback does not  With this player, there is no difference between stopping and pausing. When you
stop. press the  button,  appears and playback pauses/stops.
The player does not
 The remaining battery power is insufficient.
work.  Charge the battery by connecting the player to a running computer (  page 21).
 If you charge the battery and nothing changes, press the RESET button to
reset the player (  page 102).
Transferred data
 The built-in flash memory of the player was formatted using Windows Explorer.
cannot be found.  Format the built-in flash memory on the player (  page 92).
 The supplied USB cable was disconnected from the player while data was being
transferred.
 Transfer usable files back to your computer and format the built-in flash
memory on the player (  page 92).
 After dragging and dropping in Windows Explorer, data hierarchy levels do not
correspond to the player (  page 24).
 Transferred files are not in a playable format. For details, see "Supported file
format" of "Specifications" (  page 128).
 Convert the ATRAC audio data using the bundled MP3 Conversion Tool.
 Songs or videos may not be played back, depending on the file format (  page 128).
 Photos may not be displayed, depending on the file size or the file format (  page 128).
The volume is not  "AVLS (Volume Limit)" is enabled.
loud enough.
 Disable "AVLS (Volume Limit)" (  page 81).
There is no sound  The headphone jack is not fully inserted.
from the right channel
 If the headphones are not connected correctly, sound will not be output
of the headphones. properly. Insert the connecting pin of the headphones into the jack until it
Or the right channel
clicks (  page 10).
sound is heard from both
sides of the headphones.
Playback has stopped
 The remaining battery power is insufficient.
suddenly.  Charge the battery by connecting the player to a running computer (  page 21).
 The songs or video files that cannot be played are played.
 Play back the other song or video files.
Thumbnails are not
 Songs do not have cover art information whose file format is supported by the player.
displayed. Thumbnails are displayed only when songs have cover art information whose file
format is supported by the player.
 Transfer again using the bundled Windows Media player, or another transfer
capable software.
 Thumbnail name does not match its video file, or the video file is not in the
correct location.
 Place a JPEG file of the same name as the video file into the folder under the
"VIDEO" folder.
 If the photos do not have thumbnails that are complied with Exif file format, the
thumbnails cannot be displayed.
 Retransfer the photos using supplied Media Manager for WALKMAN.
Cover art is not
 Cover art information is not included with the data.
displayed.  The cover art only appears if the cover art information is included.
You can set cover art using the bundled Windows Media Player 11, or another
transfer capable software for setting cover art. For details on operation, refer
to the Help or maker of the software.
 Some cover art is not displayed, depending on its file format.
The player cannot
 The remaining battery is low or insufficient.
format.  Charge the battery by connecting the player to a running computer (  page 21).
Symptom Cause/Remedy
The player's power  If a malfunction occurs, the player turns off, and then on again automatically.
was inadvertently
turned off, and then
on again.
The player does not
 The computer is started or restarted while the player is connected to it.
work properly.  Reset the player by pressing the RESET button of the player. Disconnect the
player when you start or restart the computer.
Rhapsody Channels
Symptom Cause/Remedy
No artist information  The artist information may not exist, depending on the artist.
is displayed in the
"Artist Information"
screen.
Though the
 Your settings for date and time may have been reset because the battery power
subscription has not was used up.
expired yet, the
 Connect the player to your computer and recharge the battery (  page 21),
message of then connect to Rhapsody service using Best Buy Digital Music Store ( 
subscription page 94).
expiration notice or
appears.
Cannot search for
 When playing back Rhapsody Channels, this function is not available.
other songs, albums,
and artists by the song
information of the
currently playing
song.
Display
Symptom Cause/Remedy
"" appears for a  Characters that cannot appear on the player are included in the title.
title.  Rename the title with appropriate characters using the software you used to
transfer or Windows Explorer.
"Unknown" is  The data has no data information, such as an album or artist name, etc.
displayed for an album
or artist name, etc.
The screen darkens  There was no operation attempted for the time selected in "Screensaver Timing"
while displaying a
(  page 84).
photo.  Press any button.
The screen turns off.
 There was no operation attempted for more than 3 minutes while the player was
in the pause mode.
 Press any button.
 There was no operation attempted for the period you set in "Screensaver
Timing" when "Screensaver" is set to "Blank" (  page 84).
 Press any button.
 Set "Screensaver" to other than "Blank. "
 "On-Hold Display" is set to "No. "
 Slide the HOLD switch to the opposite position (  page 11).
 Set "On-Hold Display" to "Yes" (  page 67). You can play back a video even
when the HOLD function is activated.
A message appears.
 See the "Messages" (  page 114).
See reverse side. 