HP 6P208UT ABL Maintenance And Service Manual
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HP 6P208UT ABL Maintenance And Service Manual

HP 6P208UT ABL Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP 6P208UT ABL

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

  • Page 2: Legal Information

    HP Inc. under bound by the terms of the HP End User License To access the latest user guides, go to license. The terms HDMI, HDMI High-Definition Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 4: Table Of Contents

    Grounding the work area ............................22 Recommended materials and equipment.......................22 Cleaning your computer ..............................23 Enabling HP Easy Clean (select products only) .......................23 Removing dirt and debris from your computer.......................23 Cleaning your computer with a disinfectant ......................24 Caring for wood veneer (select products only) .......................25 Packaging and transporting guidelines ..........................25...
  • Page 5 8  Statement of memory volatility ............................63 Current BIOS steps................................63 Nonvolatile memory usage .............................65 Questions and answers ..............................67 Using HP Sure Start (select products only) ........................69 9  Power cord set requirements ..............................70 Requirements for all countries............................70 Requirements for specific countries and regions ......................70 10  Recycling ....................................72...

  • Page 6: 1  Product Description

    FHD, UWVA, 100% sRGB, eDP 1.3 + PSR, 400 nits FHD, UWVA, 100% sRGB, eDP 1.3 + PSR, low blue light, 1000 nits, privacy panel, HP Eye Ease certification High definition (HD) (1366 × 768), standard viewing angle (SVA), 45% NTSC, eDP 1.2 without PSR, 250 nits...
  • Page 7 3-coat paint, backlit, privacy, WWAN models Textured Power requirements Battery 3 cell, 58 Whr, polymer, HP Long Life HP Fast Charge Technology Smart AC adapters (USB Type-C, non power factor correction (nPFC), straight, 1.8 m [6 ft]) 65 W 45 W Power cord C5, conventional, 1 m (3.3 ft)
  • Page 8 Table 1-1 Product components and their descriptions (continued) Category Description Security Integrated fingerprint touch sensor (select products only) Kensington nano security lock Active SmartCard (select products only) Operating system Chrome™ Chrome with Chrome Education Upgrade Chrome with Chrome Enterprise Upgrade Serviceability End user replaceable parts AC adapter...

  • Page 9: 2  Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 10: Left

    Left Use the illustration and table to identify the components on the left side of the computer. Table 2-2 Left-side components and their descriptions Component Description HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device.

  • Page 11: Keyboard Area

    Table 2-3 Display components and their descriptions Component Description WWAN antennas* (select products only Send and receive wireless signals to communicate with wireless wide area networks (WWANs). WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Ambient light sensor (select products only) Detects ambient light and allows the device to adjust the screen brightness.

  • Page 12: Touchpad

    Touchpad The touchpad settings and components are described here. Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Power key and fingerprint reader The power key is located at the top of the keyboard. Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.

  • Page 13: Special Keys

    Table 2-5 Power key and fingerprint reader and their descriptions Component Description Power key When the computer is off, press the key briefly to turn on ● the computer. When the computer is on, press and hold the key for 10 ●...

  • Page 14: Bottom

    Table 2-6 Special keys and their descriptions Component Description Activates certain computer functions when pressed in combination with other keys, such as or shift. Search key Action keys Execute frequently used system functions. Bottom Use the illustration and table to identify the bottom components. Bottom...

  • Page 15: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-8 Service label components Component Serial number Product ID HP product name Chapter 2  Components...
  • Page 16 Table 2-9 Service label components Component HP product name Product ID Serial number Warranty period Table 2-10 Service label components Component HP product name Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval ●...

  • Page 17: 3  Illustrated Parts Catalog

    Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Chapter 3  Illustrated parts catalog...
  • Page 18 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover with keyboard For a detailed list of country codes, see Top cover with keyboard on page...

  • Page 19: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Heat sink N13683-001 N12918-001 Fingerprint reader board N12915-001 Fingerprint reader N14814-001 NOTE: The fingerprint reader cable is available using spare part number N13936-001. The fingerprint reader bracket is available in the Bracket Kit as spare part number N12921-001. (10) WWAN module (Intel XMM 7360 LTE-Advanced [Cat 9]) N13692-001...
  • Page 20 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in privacy models N12924-001 For use in nonprivacy models N12925-001 Camera module N12929-001 Display panel (includes panel adhesive) NOTE: The panel tape kit is available as spare part number N13937-001. FHD, 250 nits, touch-on panel (TOP) N13684-001 FHD, 250 nits...

  • Page 21: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number FHD, 1000 nits, privacy N13688-001 HD, 250 nits N13687-001 Hinges (includes left and right display hinges) N12927-001 Hinge cover N12928-001 WWAN antenna kit N12922-001 WLAN antenna kit N12923-001 Display panel cable N12926-001...
  • Page 22 USB 3.0-to-gigabit, FD 914031-001 HP USB Type-C-to-USB Type-A hub 916838-001 HP USB-C travel hub L72056-001 HP 14.1 business, slim, top load case L05333-001 HP Prelude Pro 15.6 backpack M03617-001 HP Prelude Pro 15.6 top load case M03618-001 HP business 14.1 laptop bag...
  • Page 23 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Taiwan L19372-001 Thailand L19371-001 Thailand (bundle) M85418-001 United Kingdom L19373-001 Power cord (C5, premium, 1.0 m [3.3 ft]) Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L22321-001 Chapter 3  Illustrated parts catalog...

  • Page 24: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 25: Electrostatic Discharge Information

    Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, ● avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive ●...

  • Page 26: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 27: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 28: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 29: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 30: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 31 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 32 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 33: 5  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 34 Remove the four Phillips M2.5 × 6.0 screws (1) from the top and the two Phillips M2.0 × 4.0 screws (2) from the bottom of the bottom cover. Open the display to 90° (1). While holding the bottom edge of the computer, place your thumbs on the top cover, below the keyboard and to the left and right of the touchpad (2), and then press and pull up to release the bottom cover.

  • Page 35: Battery

    When replacing the bottom cover, make sure the gold metal strip (1) and silver rectangular foil (2) are installed and intact. To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description...

  • Page 36: Solid-State Drive

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 37 Prepare the computer for disassembly (see Preparation for disassembly on page 28). Remove the bottom cover (see Bottom cover on page 28). Disconnect the battery cable from the system board (see Battery on page 30). Remove an M.2 2230 solid-state drive: Peel the vinyl cover off the drive (1).
  • Page 38 To replace an M.2 2230 drive with a M.2 2280 drive, remove the adapter bracket by removing the Phillips M2.0 × 2.0 screw (1) that secures the adapter bracket, and then removing the bracket (2). Install the new drive. To replace an M.2 2280 drive with a M.2 2230 drive, install the adapter bracket by inserting the bracket into the solid-state drive bay (1), and then installing the screw (2).

  • Page 39: Wwan Module

    When installing a solid-state drive, be sure a thermal pad is installed on the drive. On M.2 2230 drives, install a thermal pad as shown by callout (1). On M.2 2280 drives, install a thermal pad as shown by callout (2). To install the solid-state drive, reverse the removal procedures.

  • Page 40: Speakers

    Pull the module out of the socket to remove it (4). NOTE: When you look at the antenna terminals from the top of the module, the white WWAN antenna cable connects to the terminal to the left of the black WWAN antenna cables. NOTE: Computer component appearance might vary.

  • Page 41: Fan

    Table 5-5 Speaker description and part number Description Spare part number Speaker Kit N12919-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 28). Remove the bottom cover (see Bottom cover on page 28).

  • Page 42: Touchpad

    Table 5-6 Fan description and part number Description Spare part number N12918-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 28). Remove the bottom cover (see Bottom cover on page 28).

  • Page 43: Usb Board

    Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 28). Remove the bottom cover (see Bottom cover on page 28). Remove the battery (see Battery on page 30). Remove the touchpad: Remove the clear plastic that covers the touchpad (1).
  • Page 44 Table 5-8 USB board description and part number (continued) Description Spare part number USB board cable for use in models with WLAN N13681-001 USB board bracket (available in the Bracket Kit) N12921-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 28).

  • Page 45: Lock Bracket

    Lift the clear plastic so you can access the connectors and screws on the USB board (1). Disconnect the right speaker cable from the board (2). Disconnect the cables from the reverse ZIF connectors on the board (3). Remove the three Phillips M2.0 × 2.5 screws (4) that secure the board. Remove the board from the computer (5).

  • Page 46: Card Reader

    Before removing the lock bracket, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 28). Remove the bottom cover (see Bottom cover on page 28). Disconnect the battery cable from the system board (see Battery on page 30).
  • Page 47 Prepare the computer for disassembly (Preparation for disassembly on page 28). Remove the bottom cover (see Bottom cover on page 28). Remove the battery (see Battery on page 30). Remove the card reader: Disconnect the cable from the ZIF connector on the card reader board (1). Remove the four Phillips M2.0 ×...

  • Page 48: Fingerprint Reader And Board

    To install the card reader, reverse this procedure. Fingerprint reader and board To remove the fingerprint reader and board, use this procedure and illustration. Table 5-11 Fingerprint reader and board description and part number Description Spare part number Fingerprint reader N14814-001 Fingerprint reader board N12915-001...

  • Page 49: Heat Sink

    Disconnect the cable from the ZIF connector on the fingerprint reader board (1). Remove the two Phillips M2.0 × 2.0 screws (2) that secure the fingerprint reader bracket to the computer, and then remove the bracket (3). Remove the fingerprint reader from the computer (4). To install the fingerprint reader, reverse this procedure.

  • Page 50: System Board

    Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste (1) and thermal pads (2) are used on the heat sink. To install the heat sink, reverse this procedure.
  • Page 51 Table 5-13 System board descriptions and part numbers (continued) Description Spare part number Intel Core i7-1265U processor and 16 GB of system memory N13676-001 ● Intel Core i5-1245U processor and 16 GB of system memory N13674-001 ● Intel Core i5-1245U processor and 8 GB of system memory N13675-001 ●...
  • Page 52 Display cable (ZIF) (4) ● Left speaker cable (5) ● Card reader cable (6) ● Keyboard cable (ZIF) (7) ● Touchpad cable (ZIF) (8) ● Keyboard backlight cable (ZIF) (9) (select products only) ● Fingerprint reader cable (ZIF) (10) (select products only) ●...

  • Page 53: Display Assembly

    To disconnect the USB cables from the system board, turn the board upside down, remove the Mylar from the cables, and then disconnect the cables shown in the following illustration. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations.
  • Page 54 Remove the heat sink (see Heat sink on page 44). Remove the display assembly: (Models with WWAN) Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module. Remove the Phillips M2.0 × 2.0 screw (2) from the WLAN bracket, and then remove the bracket. Disconnect the WLAN antenna cables (3) from the terminals on the WLAN module.
  • Page 55 To remove the display bezel: Release the top edge of the display bezel (1) from the display assembly. Release the left and right edges of the display bezel (2) from the display assembly. Release the bottom edge of the display bezel (3) from the display assembly. Remove the display bezel (4) from the display assembly.
  • Page 56 To remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While turning the tweezers, wrap the tape around the tweezers (2) as you continue to pull the tape out from behind the display panel (3).
  • Page 57 Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. Lift the retainer latch from the connector (2). Disconnect the cable (3) from the display panel, and remove the panel (4). The display cable is available as spare part number N12926-001. Chapter 5  Removal and replacement procedures for authorized service provider parts...
  • Page 58 Remove the Mylar strips from each side of the inside of the display back cover. The replacement spare part includes these strips. When installing a display panel, be sure to install the Mylar and the adhesive strips along the right and left sides of the inside of the display back cover as shown in the following illustration.
  • Page 59 Remove the three Phillips M2.0 × 2.0 screws (1) from the top bracket, and then remove the bracket from the display back cover (2). Use a tool to detach the camera module (1) from the display back cover. (The module is attached with double-sided adhesive.) Note that the camera routes under the camera so you must remove the camera before you can disconnect the cable.
  • Page 60 To remove the WWAN antennas and cables, release the cables from the retention clips on the inside of the display back cover (1), peel the wireless antennas (2) off the display back cover, and then remove them (3). The WWAN cables and antennas are available as spare part number N12922-001. To remove the WLAN antennas and cables, release the cables from the retention clips on the inside of the display back cover (1), peel the wireless antennas (2) off the display back cover, and then remove them (3).

  • Page 61: Top Cover With Keyboard

    Display back covers are available as the following spare part numbers: N12902-001: Models without WWAN and a 250 nit panel N12903-001: Models without WWAN and a 400 nit panel N12904-001: Models without WWAN and a privacy panel N12905-001: Models with WWAN and a 250 nit panel N12906-001: Models with WWAN and a 400 nit panel N12907-001: Models with WWAN and a privacy panel To reassemble and replace the display assembly, reverse these procedures.
  • Page 62 Table 5-15 Spare part country codes (continued) For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number Bulgaria -261 Israel -BB1 Spain -071 Chile -161 Italy...

  • Page 63: 6  Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering This chapter provides information about the standard procedures of backing up your personal data, resetting your computer to original factory conditions, and recovering your operating system with the Chromebook Recovery Utility. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive™. For detailed information about creating a backup, go to .http://www.support.google.com.

  • Page 64: Installing The Chromebook Recovery Utility

    IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your downloaded files. If possible, back up your files before you recover your computer. NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following prerequisites: A USB flash drive or SD memory card with a capacity of 4 GB or greater.

  • Page 65: Setting Up Your Computer After A Reset Or Recovery

    Disconnect any external devices connected to your computer, plug in the power cord, and then turn on the computer. To enter recovery mode, press and hold esc+f3, and then press the power button. When the “Chrome OS is missing or damaged” screen appears, insert the recovery media into your computer. The recovery process begins immediately.

  • Page 66: 7  Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 7-1 Computer specifications Metric U.S.

  • Page 67: Solid-State Drive Specifications

    Table 7-2 Display specifications (continued) Metric U.S. Resolution 1920 × 1080 (FHD) 1366 × 768 (HD) Surface treatment Antiglare Brightness 1000 nits (privacy) 400 nits (100% sRGB) 250 nits Viewing angle UWVA (FHD) SVA (HD) Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.

  • Page 68: 8  Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 69 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 70: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical managed solely by the Controller.
  • Page 71 A utility must be used Computer Setup (BIOS) or for writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 72: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 73 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 74: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled.

  • Page 75: 9  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 76 Table 9-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 77: 10  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 78: Index

    28 illustrated 16 product description 1 spare part number 14, 28 spare part number 16 spare part number 15 HP Sure Start 63, 69 camera 6 electrostatic discharge (ESD) 19, identifying 6 illustrated parts catalog 12 illustrated 15 internal microphones, identifying 6...
  • Page 79 set requirements 70 Search key, identifying 8 power cords, spare part security cable slot, identifying 4 labels numbers 16 security, product description 3 Bluetooth 10 power key, identifying 7, 8 serial number, computer 10 regulatory 10 power requirements, product service labels, locating 10 serial number 10 description 2 serviceability, product...
  • Page 80 touchpad zone, identifying 7 transporting guidelines 19, 25 traveling with the computer 10 USB board illustrated 14 removal 38 spare part number 14 spare part numbers 38 USB SuperSpeed port 5 USB SuperSpeed port, identifying 4 USB Type-C power connector and thunderbolt port, identifying 4 USB Type-C power connector and Thunderbolt port, identifying 5...

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