Advertisement
Quick Links
Technical Bulletin
Battery Replacement Policy
Summary
CenTrak devices are designed to work exclusively with authorized batteries purchased from CenTrak*.
All battery replacements for Tags, Monitors, Virtual Walls, and Exciters, must use the authorized
replacement battery listed in the CenTrak device catalog and can be obtained for your particular
devices from CenTrak sales representatives, account management, and the CenTrak Webstore at
centrakstore.com. CenTrak has obtained assurances from our manufacturers to ensure batteries will
meet the stringent requirements to properly operate all technical aspects of CenTrak devices.
Voiding of Warranty
Proper battery usage and replacement practices help ensure devices can continue to be covered by
the CenTrak warranty. Failure to comply will result in termination (voiding) of device warranty. Please
refer to the CenTrak Warranty for more detailed information.
Definition of an Unauthorized Battery
•
Batteries purchased from sources other than CenTrak or a CenTrak Authorized Reseller, even if
the battery is the same brand and model as the authorized battery.
•
Authorized batteries that did not follow proper battery storage guidelines or surpassed their
shelf-life expectancy.
•
Mixing of new authorized batteries and unauthorized batteries for devices that utilize more than
one battery.
•
Using different brand batteries in monitors than what came with the monitor, even if the battery
is authorized battery. Different brand batteries can be indicated by battery color.
* Using authorized batteries purchased from CenTrak will have assurances that include the device production date, shipping
and storage conditions, and direct shipment from the manufacturer. Batteries purchased from commercially available sites
such as Amazon, Batteries Plus, BattDepot, etc. (even if these are of the same brand, make and model number as CenTrak) are
not acceptable replacements. Batteries from a single manufacturer can vary greatly in performance and may not meet CenTrak
standards for manufacturing, storage and handling.
Technical Bulletin
Battery Replacement Policy
Date: 11/05/2019
Proprietary and Confidential Information
Page 1 of 6
Advertisement
Related Manuals for CENTRAK ITAK-356
Summary of Contents for CENTRAK ITAK-356
- Page 1 Batteries purchased from commercially available sites such as Amazon, Batteries Plus, BattDepot, etc. (even if these are of the same brand, make and model number as CenTrak) are not acceptable replacements. Batteries from a single manufacturer can vary greatly in performance and may not meet CenTrak standards for manufacturing, storage and handling.
- Page 2 Pulse will display the battery status of battery-powered devices in 3 main categories: • Good. When the battery health of a CenTrak device is strong, it will appear with a "Good" status. No action is needed for a device in this status.
- Page 3 Technical Bulletin Battery Replacement Policy Date: 11/05/2019 Note: Devices with visible battery contact issues (bent, water or humidity corrosion, battery corrosion, etc.) will result in degraded performance and may experience premature entry into the "Less than 90- Days" or "Less than 30-Days" status in Pulse, even if an authorized battery is used. Connect Pulse™...
- Page 4 If a failure occurs again, CenTrak recommends replacing the device with a functioning device and sending the failed device back to CenTrak under RMA for further analysis. Contact a CenTrak representative for RMA instructions.
-
Page 5: Battery Life Expectations
In the event that CenTrak’s select battery manufacturers deliver defective batteries which significantly underperform expectations, CenTrak may elect to ship the replacement batteries at no charge, assuming the client is current with their Systems Maintenance Agreement. -
Page 6: Additional References
Additional References The following are additional references: • CenTrak Warranty. The Centrak Warranty describes in greater detail the scope and limitations of the Warranty. This document is available by contacting a CenTrak partner or a Centrak representative. Battery Storage Best Practices. This document explains battery storage requirements and •...