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Troubleshooting Voice on Fiber
In order to troubleshoot your telephone service, you must first know which Optical Network Terminal
(ONT) is providing your services. GTel uses different configurations based on the installation needs, layout
of your home, and the services to which you subscribe. If you have GTel Internet, our technicians would
have installed a router/modem in your home.
Determine the Type of ONT in Your Home
Locate the router and answer the following questions to get started.
1. Does your router look like the image shown here?
No – Continue to "Troubleshooting Voice on a 700-Series ONT"
Yes – Move on to Question 2.
2. Can you locate a Power On/Off button on your router?
No – Continue to "Troubleshooting Voice on an 844-G ONT"
YES – Continue to "Troubleshooting Voice on a 700-Series ONT".
Not Sure – Contact our Business Office during regular hours or our 24/7 Technical Support
Team at 1-866-480-TECH (8324) for more support.
If you are unable to locate your ONT/router or would like some assistance in
completing these troubleshooting steps, please contact our Business Office during
regular office hours or our 24/7 Technical Support Team at 1-866-480-TECH (8324).
gtel.net
•
questions@gtel.net
•
(518) 537-GTEL
1 |
P a g e
Germantown, NY
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Summary of Contents for GTel 700 Series
- Page 1 (ONT) is providing your services. GTel uses different configurations based on the installation needs, layout of your home, and the services to which you subscribe. If you have GTel Internet, our technicians would have installed a router/modem in your home.
- Page 2 Troubleshooting Voice on a 700-Series ONT To troubleshoot your GTel Voice service, you need to find the ONT that provides your service; this is usually located outside of your home (near the electric meter), but sometimes is in the basement. The ONT housing is a grey plastic box about the size of a cereal box.
- Page 3 844G Routers can provide GTel Internet, Video and Voice services and must always remain powered on . Therefore, they do not have a Power On/Off switch; helping to avoid them from accidentally being turned off and affecting the other services. Follow the steps below to determine if your GTel Voice service is active to your home.