Technical Support - CSR BlueCore Casira User Manual

8

Technical Support

If you encounter difficulties using your Casira unit(s), send a detailed e-mail description of your issue and system
set-up to your regional technical support group. Provide as much information as you can to help resolve your
problem quickly.
When contacting technical support, please provide as much useful information as possible. Include the following
details in your e-mail:
Your full name (First and Last)
Company name
Company address
Contact phone number
Serial numbers for the Casira unit(s) with which you experience problems
Software/firmware versions in use
Description of hardware in use
Where possible, provide specific details about your set-up. For example:
Windows platform in use
Version of firmware used on the modules
Any code or HCI commands used
Modes of use
Detailed description of issues
Ensure that you are using the latest version of firmware and BlueSuite from the CSR support website,
www.csrsupport.com.
For Technical Support in North or South America, send e-mail to:TechsupportUS@csr.com.
For Technical Support in all other regions please mail Techsupport@csr.com.
As well as dedicated support addresses CSR also have industry standard NNTP newsgroups, go to
http://www.csr.com/forum.htm
bc01-an-100Pd
for set up information.
© Copyright Cambridge Silicon Radio Limited 2001-2004
This material is subject to CSR's non-disclosure agreement.
Technical Support
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