11
Warranty Information
In the unlikely event of your locomotive developing a fault, please
inform us immediately. All of our models have a 12 month warranty
with us.
In the first 12 months
If the fault occurs within the first 12 months you may return the model
to us following these steps:
1. Email or call us and inform us of the exact fault and when it occurred
along with your invoice or order number.
2. With agreement from us, return the model (or faulty part of) to the
address below.
3. We will assess the model and take the appropriate action.
4. We will send out the new or repaired item as soon as possible.
We will always endeavor to replace models like-for-like but this may not
be possible once the model is sold out. In this case we will offer an
alternative or a full refund as in some cases a repair may not be
possible.
After 12 months
If a fault occurs after 12 months of the purchase date, then please
contact us. We may be able to help provide a spare part or repair but
please note that this service may carry a charge as the item will be out
of warranty.
We advise all customers to thoroughly check their models at the time of
purchase as faults occurring after 12 months cannot be treated as
warranty repairs, regardless of the amount of use the item has had.
Hattons Model Railways
17 Montague Road
Cheshire
WA8 8FZ
Hattons Model Railways - www.hattons.co.uk - 0151 733 3655 - info@hattons.co.uk
Widnes
Class A3 & A4
Operating Instructions
Hattons Model Railways
www.hattons.co.uk
0151 733 3655
info@hattons.co.uk
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