Ihse Draco 238 Series Quick Setup

QUICK SETUP
3. Technical Support
Prior to contacting support please ensure you have read the
manual, and then installed and setup your KVM matrix as
recommended.
Support Checklist
To efficiently handle your request it is necessary to complete our
checklist for support and problem cases:
ihse.com/checklist
Please have the following information available before you call:
■ Company, name, phone number and e-mail
Type and serial number of the device (see bottom of
■
device)
Date and number of sales receipt, name of dealer if
■
necessary
Issue date of the existing manual
■
Nature, circumstances and duration of the problem
■
■ Involved components (such as graphic source/CPU, OS,
graphic card, monitor, USB-HID/USB 2.0 devices,
interconnect cable) including manufacturer and model
number
Results from any testing you have done
■
Shipping Checklist
1. To return your device, please contact your dealer to obtain
a RMA number (Return-Material-Authorization).
2. Package your devices carefully, preferably using the
original box. Add all pieces which you received originally.
3. Please note your RMA number visibly on your shipment.
 Please understand that devices which are sent in without
a RMA number cannot be accepted.
4. Download
We continue to develop and improve our products, adding new
functions and features on a regular basis, so we want you to
always have the latest manual. For this reason, we do not include
a manual in an electronic or printed form but kindly ask you to
download the latest manual using the following link:
ihse.com/manuals
Draco Video Converter
IHSE USA (AMERICAS)
IHSEUSA LLC
1 Corporate Drive
NJ 08512 Cranbury
USA
Support hours:
Monday - Friday
IHSE ASIA (APAC)
IHSE GmbH Asia Pacific Pte Ltd
158 Kallang Way, #07-13A
349245 Singapore
Singapore
Support hours:
Monday - Friday
IHSE Headquarters (EUROPE)
IHSE GmbH
Benzstrasse 11
88094 Oberteuringen
Germany
Support hours:
Monday - Thursday
Friday
Series 238 Draco Video Converter
CONTACT
tel. +1 732 738 8780
fax +1 732 631 0121
info@ihseusa.com
www.ihseusa.com
EST
9.00 am to 5.00 pm
tel. +65 6841 4707
sales@ihseapac.com
www.ihseapac.com
SGT
9.00 am to 6.00 pm
tel. +49 7546 9248-43
fax +49 7546 9248-48
techsupport@ihse.de
Skype: ihse.support
www.ihse.de
CET
8.00 am to 6.00 pm
8.00 am to 5.00 pm
Series 238
KVM & BEYOND
QUICK SETUP
Draco Video
(Media/DVI) Converter
(Series 238)
Customized KVM Solutions for each application