WindStream Technologies Verge IP Phone Series Quick Start Manual

The Verge IP phone series has a high-resolution, color LCD that provides information about the call, identifies the programmable buttons and soft
key names, and displays instructions to perform features or update configurations. Additionally, the Verge IP phone series uses:
• function buttons - physical buttons to control call management such as Do Not Disturb, Headset, Transfer, etc. Icons identify each button:
Contacts
Speakerphone
• soft keys - located under the Verge IP phone screen. The soft keys are specialized actions that change depending on the current screen.
• programmable buttons - display on the Verge IP phone screen and are a short cut to features available on the phone.
Setting up the Verge IP Phone
1. Unpack the Verge IP phone and accessories, and inspect for missing items.
Included:
• Verge IP phone and stand
• Handset with cord
• Ethernet Cable
Customer
• Headset with cord
Provided:
• Bluetooth
2. Determine the Verge IP phone location: Desktop or Wall Mount.Verify all Verge IP phone connections are unplugged, and remove the
handset from the hook.
3. (Wall Mount only) Attach the wall mounting plate (not included - must meet TIA-570-B, Section 5, standard. Available from a local telephone
company or local retailer) to the wall and attach the Verge IP phone wall mount unit (catalog number 8400196) to the mounting plate.
If using a standard telephone wall mount plate, DO NOT connect to the RJ-11 jack. This connection is for analog phones and may cause
Caution: Caution:
damage to the Verge IP phone, which voids the warranty.
The wall mount supports one Verge IP phone or the Verge 9312-WE IP phone and one Verge 9318Ex-WE expander.
Caution: Caution:
4. Connect the cables to the jacks on the back of the Verge IP phone using one of the options below:
Do not connect the Verge IP phone to an analog phone line. This may cause damage to the Verge IP phone, which voids the warranty.
Caution: Caution:
Unit is to be connected only to Ethernet networks without routing to the outside plant.
Caution: Caution:
• Desktop - thread all cables through the phone stand to the phone jack to connect.
• Wall Mount - use the wall mount cable guide to thread the network cables.
Cable
Optional:
Power Supply:
rated 24VDC,
400 mA or higher
Ethernet cable
Optional:
Ethernet cable
5. Finish mounting the Verge IP phone.
a. Desktop - align the Verge IP phone with one of the three available positions to connect the phone stand to the Verge IP phone and
slide the phone stand to the right to secure.
b. Wall Mount - align the Verge IP phone back to the wall mount unit and slide it to the right. All power and RJ-45 cable connections exit
between the Verge IP phone and the wall, and then route to the network connection and/or a power connection.
6. Peel off all protective strips, i.e. LCD, handset, etc. If necessary, adjust the handset retainer clip to prevent the handset from slipping out of
the cradle. Insert a coin in the retainer clip slot and turn the coin 180 degrees to adjust the retainer clip to the up or down position.
7. View the initialization progress on the Verge IP phone screen. A normal sequence takes approximately 2 minutes to complete and includes:
Black Initializing
Logo  Screen  Network 
Applying the Verge IP Phone Settings
Required: OfficeSuite extension and PIN number.
1. Press the ACTIVATE programmable button.
2. Enter the assigned extension and press the Done soft key.
3. Enter the OfficeSuite PIN and press the Done soft key. The Verge IP phone is ready for use.
Pairing a Bluetooth
The Verge 9312-WE IP phone supports Bluetooth pairing to a headset or mobile device. Tap Settings > Bluetooth > Select (center navigation
button) > Turn On and follow the on screen instructions.
1-888-623-VOIP (8647)
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©2018 Windstream Services, LLC
Verge™ IP Phone Series
Quick Start Guide
Mute
More soft keys
available
®
Headset (Verge 9312-WE only)
Connections
Position
Phone DC jack. recommended: surge protector.
Only required if the Ethernet cable does not provide PoE
Network jack and Wall Ethernet jack
Network
Power over Ethernet (PoE): provides power to the Verge IP
phone after connecting the Ethernet cable.
Computer Computer jack and the computer
Starting VLAN Startup
Discovery DHCP

®
Device
Audio Route -
Headset
Do Not Disturb
Not
• (Optional) Verge 9318Ex-WE Expander (catalog number
included:
8113718) only available for the Verge 9312-WE IP phone
• (Optional) Wall Mount Kit (catalog number 8400196)
• (Optional) Power Supply (catalog number 8400006)
Loading Contacting
Configuration Files Redirection Services 
 
Models: Verge 9308-WE
Intercom
Messages -
Voicemail
Cable
Position
Handset cord
Optional:
Headset cord
Hardware/Phone
Software Versions 
Verge 9312-WE
Transfer
Hold
Connections
Handset jack
Headset jack
Initialization
Complete
Revised: May 2, 2018
P/N 5000418 Rev. 02