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Manuals and User Guides for Symantec Storage Shelf. We have
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Symantec Storage Shelf manuals available for free PDF download: Hardware Troubleshooting Manual, Hardware Installation Manual
Symantec Storage Shelf Hardware Troubleshooting Manual (169 pages)
Brand:
Symantec
| Category:
Network Storage Server
| Size: 3.28 MB
Table of Contents
Table of Contents
7
Contents
7
Figures
12
Tables
15
Chapter 1 About this Guide
16
Introducing this Guide
16
Product Version
16
Intended Audience
16
Product Documentation
17
Netbackup 5220 and Symantec Storage Shelf Documents
17
Netbackup 5200 Series Documentation
17
Netbackup 5220 and Symantec Storage Shelf Documentation Set
17
Netbackup 5220 Chassis (Top, External View)
19
Chapter 2 Netbackup 5220 and Symantec Storage Shelf Description19
20
Features
20
Netbackup 5220 Components
23
Power Supply Modules
23
Control Panel
24
Netbackup 5220 Control Panel Leds
24
Mainboard
26
Netbackup 5220 Mainboard Components
26
Configuration Jumpers
29
Netbackup 5220 Configuration Jumpers
29
Netbackup 5220 Jumpers (Actual)
30
Netbackup 5220 Front View
31
Netbackup 5220 Front
31
Netbackup 5220 Rear Panel
32
Netbackup 5220 Rear Panel Ports
34
NIC Port LED Indications
34
Netbackup 5220 SAS Midplane
35
Netbackup 5220 SAS Backplane
35
Midplane Connectors
35
Backplane Connections (Front)
35
Backplane Connections (Rear)
35
Netbackup 5220 RAID Support
36
Removing the Netbackup 5220 Chassis Cover
37
Chassis with Cover Removed
37
Chassis with Air Duct
38
Chassis with Riser Assembly and Air Duct Removed
39
DIMM Sockets
40
Battery Screw Holes on RAID Controller Card
41
Riser Card Assembly, Upside down
41
Netbackup 5220 Remote Management Module 3 (RMM3)
43
Netbackup 5220 and Symantec Storage Shelf Rack Mounting
43
Netbackup 5220 and Symantec Storage Shelf Chassis Covers
43
Hot-Swappable, Customer-Replaceable Units (Crus)
43
Hot-Swappable Components
44
Non-Hot-Swappable Components (Frus)
46
Non-Hot-Swappable Components
46
Chapter 3 General Fault Diagnosis
47
Basic Principles
47
Troubleshooting Processes
48
Troubleshooting Flowchart
48
Check and Record LED Indicator Status
49
Read the Control Panel
49
Access the Monitoring Interfaces
49
Observe and Analyze Fault Symptom(S)
49
Chapter 4 LED Status Indicators
50
Netbackup 5220 Leds
50
Mainboard Leds
50
Netbackup 5220 Mainboard Leds
50
Control Panel
51
2-Port 8Gb FC HBA
52
Netbackup 5220 2-Port 8Gb FC HBA
53
2-Port 8Gb FC HBA LED Descriptions
53
4-Port GE NIC
54
Netbackup 5220 4-Port GE NIC
54
4-Port GE NIC LED Descriptions
54
2-Port 10GE NIC
55
Netbackup 5220 2-Port 10GE NIC
55
2-Port 10GE NIC LED Descriptions
55
Symantec Storage Shelf Leds
56
Disk Module and Device Leds
56
Symantec Storage Shelf Front Panel Leds
56
Disk Module LED Indications
56
Device LED Indications
56
I/O Module Leds
57
I/O Module Leds
58
I/O Module LED Descriptions
58
Power Module LED
59
Symantec Storage Shelf Power Module LED
59
Symantec Storage Shelf Power Supply LED Indications
59
Chapter 5 Troubleshooting Scenarios
61
Hardware Fault Types
61
System Alarm/Location Indicator
61
Hardware Cannot be Powered on
62
Netbackup 5220 Status Leds
62
Possible Causes
63
Fault Diagnosis
63
Procedure
63
Netbackup 5220 Power Module On/Alarm LED
63
Memory Capacity Has Decreased
64
Symptom
64
Possible Causes
64
Fault Diagnosis
64
Procedures
65
DIMM Slots
65
Disk Status LED Is Red
69
Symptom
69
Location of the Disk Status Leds
69
Possible Causes
70
Fault Diagnosis
70
Procedure
70
All Disks Cannot be Scanned
70
Possible Causes
71
Fault Diagnosis
71
Procedure
71
Fan On/Alarm LED Is Red or Other Data Indicates Fan Problems
73
Fans and Leds
73
Symptoms
74
Possible Causes
74
Fault Diagnosis
74
Procedure
74
Control Panel Readout Indicates Fan Problems
74
Device Management Screens Indicate Fan Problems
74
Netbackup 5220 On/Off Button
75
Power Module Problems
77
Symptom
77
Netbackup 5220 Power Modules
77
Possible Causes
78
Fault Diagnosis
78
Procedure
78
Netbackup 5220 System-Induced Power-Off
79
Symptom
79
Possible Causes
79
Fault Diagnosis
79
Procedure
80
Alarm Information
82
System Alarm/Location Indicator Is on
83
Symptoms
83
Alarm Information
83
Possible Causes
84
Fault Diagnosis
84
Procedure
84
Removing the Netbackup 5220 Chassis Cover
86
Chassis with Cover Removed
86
Chassis with Air Duct
87
Chassis with Dimms and DIMM Slots
88
DIMM Slots - Detail
88
Power Supply Module Components
90
Chapter 6 Netbackup 5220 Hardware Removal and Replacement
93
Before You Begin
93
Tools and Supplies
93
Unpacking the Netbackup 5220
94
Installing Netbackup 5220 Guide Rails
94
Installing the Netbackup 5220 into a Rack
94
Removing and Installing the Chassis Cover
95
Removing the Netbackup 5220 Chassis Cover
95
Removing the Netbackup 5220 Chassis Cover
96
Re-Installing the Netbackup 5220 Chassis Cover
97
Installing or Replacing the RAID Card and Accessories
97
Chassis with Cover Removed
97
Removing the Chassis Cover
98
Removing the PCI Riser Assembly
99
Removing the Netbackup 5220 Chassis Cover
99
Chassis with Cover Removed
99
Removing the Internal Air Duct
101
Chassis with Air Duct
101
Adding DIMM (Memory)
102
Chassis with Riser Assembly and Air Duct Removed
102
DIMM Sockets
103
Installing the Battery Backup Unit (BBU)
104
Battery Backup Unit (BBU) Screw Holes on RAID Controller Card
104
Inserting the RAID Card into the PCI Riser Assembly
105
Slot 5 on the Rear of the PCI Riser Card Assembly
105
Riser Card Assembly, Upside down
105
Installing or Replacing PCI Add-In Cards
108
Removing the Netbackup 5220 Chassis Cover
109
Chassis with Cover Removed
109
Slots 1 to 4 on the Rear of the PCI Riser Card Assembly
110
Removing and Re-Installing the Baffles
113
Netbackup 5220 Fan and Air Baffles
113
Removing the Fan Baffle
114
Re-Installing the Fan Baffle
114
Removing the Air Baffle
114
Re-Installing the Air Baffle
114
Review of Netbackup 5220 Front Panel Disk Locations
115
Installing and Removing a Hot-Swap 2.5-Inch Hard Drive
115
Installing a Hot-Swap SAS Hard Disk Drive
115
Netbackup 5220 Front Panel
115
Removing a Hot-Swap SAS Hard Disk Drive
116
Filling Empty Bays
116
Installing and Removing the I/O Expansion Module
118
Installing the I/O Expansion Module
118
Removing the Netbackup 5220 Chassis Cover
119
Chassis with Cover Removed
119
Chassis with Air Duct
120
Removing the I/O Expansion Module
121
Standoff Separators for I/O Expansion Modules
121
Removing the Netbackup 5220 Chassis Cover
122
Chassis with Cover Removed
123
Chassis with Air Duct
123
Remote Management Module 3
124
RAID Activation Key and RAID Mini-DIMM
124
Installing or Replacing the RAID Battery Backup Unit (BBU)
124
Removing the Netbackup 5220 Chassis Cover
126
Chassis with Cover Removed
126
Battery Screw Holes on RAID Controller Card
127
Replacing the Power Supply Modules
128
Replacing a Fan Module
129
Removing the Netbackup 5220 Chassis Cover
130
Chassis with Cover Removed
130
Chassis with Air Duct
131
Fans, Baffles, and Bridge
132
Fan Connectors
133
Installing and Removing the Rack Handles
134
Installing and Removing the Bezel
134
Chapter 7 Symantec Storage Shelf Hardware Removal and Replacement
135
Before You Begin
135
Tools and Supplies
135
Unpacking the Symantec Storage Shelf
135
Installing the Symantec Storage Shelf Guide Rails
136
Installing the Symantec Storage Shelf into a Rack
136
Procedure
137
Symantec Storage Shelf Cover/Chassis
137
Disk Drives
137
Symantec Storage Unit Rack Handles
137
Symantec Storage Shelf Disk Drives
138
Power Supply Modules
139
Symantec Storage Shelf Power Supply Modules
139
I/O Modules 1 and 2
140
Cables
141
Serial Cable
141
SAS Cable Connection to the Netbackup 5220
141
Power Cable
142
SAS Cable Connection to Netbackup 5220
143
Netbackup 5220 and Symantec Storage Shelf Connection
143
Chapter 8 Symantec Storage Shelf - Frequently Asked Questions
144
Chapter 9 Appendix A: Technical Reference
146
750W Single Power Supply Input Voltages
146
Environmental Specifications
147
Chapter 10 Appendix B: Regulatory and Certification Information
149
Product Regulatory Compliance
150
Product Safety Compliance
150
Product EMC Compliance - Class a Compliance
150
Product Ecology Compliance
151
Certifications / Registrations / Declarations
151
Product Regulatory Compliance Markings
152
General Rack Mount Installation Guidelines
156
Power Cord Usage Guidelines
156
Electromagnetic Compatibility Notices
158
FCC Verification Statement (USA)
158
ICES-003 (Canada)
158
CE Declaration of Conformity (Europe)
159
VCCI (Japan)
159
BSMI (Taiwan)
159
Regulated Specified Components
159
Chapter 11 Appendix C: Installation/Assembly Safety Instructions
160
English
160
Deutsch
162
Français
164
Español
166
Italiano
168
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Symantec Storage Shelf Hardware Installation Manual (75 pages)
Brand:
Symantec
| Category:
Storage
| Size: 2.24 MB
Table of Contents
Table of Contents
6
Figures
9
Tables
10
Chapter 1 About this Guide
11
Introducing this Guide
11
Product Documentation
11
Netbackup 5220 and Symantec Storage Shelf Documents
11
Netbackup 5200 Series Documentation
12
Netbackup 5220 and Symantec Storage Shelf Documentation Set
12
Product Version
11
Chapter 2 Introduction
13
Physical Description
14
Netbackup 5220 Front and Rear Views
14
Symantec Storage Shelf Front and Rear Views
14
Netbackup 5220 Front
14
Netbackup 5220 Rear
14
Symantec Storage Shelf Front
14
Dimensions
15
Symantec Storage Shelf Rear
15
Panels, Slots and Ports
16
Netbackup 5220 Front Panel - Details
16
Disk Module Leds
17
Netbackup 5220 Disk Drive Modules
18
Netbackup 5220 Rear Panel - Details
19
Netbackup 5220 and Symantec Storage Shelf Connections
20
Netbackup 5220 Rear Panel Ports
20
Netbackup 5220 RAID Card
21
Netbackup 5220 2-Port 10GE NIC
21
Port Descriptions for the 2-Port 10GE NIC
21
Netbackup 5220 4-Port GE NIC
22
Technical Specifications for the 2-Port 10GE NIC
22
Port Descriptions for the 4-Port GE NIC
22
Technical Specifications for the 4-Port GE NIC
22
Netbackup 5220 2-Port 8Gb FC HBA
23
Port Descriptions for the 2-Port 8Gb FC HBA
23
Technical Specifications for the 2-Port 8Gb FC HBA
23
Netbackup 5220 Control Panel
24
Symantec Storage Shelf Ports
26
Chapter 3 Safety
27
Overview
27
Chapter 3 Chapter 3 Safety
27
Symbol Conventions
28
Identifier Conventions
28
Warning Symbols
28
Warning and Safety Identifiers
28
Electrical Safety
30
High Voltage Precautions
30
Power Cables
31
Electrical Storms
31
ESD (Electrostatic Discharge)
31
Power on Work
32
Power On/Off
32
Troubleshooting
33
Additional Safety Precautions
34
Lifting Heavy Objects
34
Plugging and Unplugging Boards
34
Bundling Signal Cables
35
Chapter 4 Installation Requirements
37
Environmental Requirements
37
Temperature and Humidity Requirements
37
Chapter 4 Chapter 4 Installation Requirements
37
Power Supply Requirements
38
Power Values
38
Power Supplies
38
Power Cable and Power Socket
38
Heat Dissipation
39
Heat Dissipation Guidelines
39
Air Flow
39
Air Flow of the Netbackup 5220
39
Installation Checklist
40
Chapter 5 Preparing Materials
41
Tools and Meters
41
Chapter 5 Chapter 5 Preparing Materials
41
Required Documents
43
Chapter 6 Unpacking and Checking the Devices
44
Shock Watch Label and Indicator
45
Chapter 7 Hardware Installation
46
Chapter 7 Chapter 7 Hardware Installation
46
Installation Preparations
47
Learning the Product
47
Learning Safety Precautions
47
Checking Installation Requirements
47
Preparing Materials
47
Unpacking and Checking the Devices
47
ESD-Preventive Measures
48
ESD-Preventive Wrist Strap with a Plug
48
ESD-Preventive Gloves
49
Assuring Rack Readiness
50
ESD-Preventive Clothes
50
Installing the RAID Card and Accessories
51
Removing the Netbackup 5220 Chassis Cover
52
Chassis with Cover Removed
52
Chassis with Air Duct
53
Chassis with Riser Assembly and Air Duct Removed
54
DIMM Sockets
54
Battery Screw Holes on RAID Controller Card
55
Riser Card Assembly, Upside down
56
Chapter 8 Installing Hardware into Racks
58
Installing the Netbackup 5220 Guide Rails
58
Installing the Netbackup 5220 into a Rack
58
Chapter 8 Chapter 8 Installing Hardware into Racks
58
Installing the Symantec Storage Shelf Guide Rails
59
Installing the Symantec Storage Shelf into a Rack
60
Symantec Storage Shelf Rack Handles
60
Chapter 9 Cables
61
Cable Examples
61
Chapter 9 Chapter 9 Cables
61
Rear Connections of the Netbackup 5220
64
Connecting the VGA Cable
65
VGA Connection
65
Connecting Network Cables
66
Netbackup 5220 Network Ports (Rear Panel)
66
Connecting Optical Fibers
67
Optical Fiber
67
Connecting NIC Cards
68
Connecting the Netbackup 5220 Power Cables
69
Connecting AC Power Cables of the Netbackup 5220 (Rear View)
69
Connecting the Symantec Storage Shelf Power Cables
70
Connecting AC Power Cables of the Symantec Storage Shelf (Rear View)
70
Connecting the Netbackup 5220 and the Symantec Storage Shelf
71
SAS Cable Connections between the Netbackup 5220 and Symantec Storage Shelf
71
Installation Confirmation
72
Chapter 10 Chapter 10 Powering on the Netbackup 5220
72
Netbackup 5220 AC Power Connections
73
Powering on the Netbackup 5220
73
Netbackup 5220 Control Panel and On/Off Switch
74
Netbackup 5220 On/Off Switch
74
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