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Oracle Enterprise Manager Manuals
Manuals and User Guides for Oracle Enterprise Manager. We have
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Oracle Enterprise Manager manual available for free PDF download: Installation And Configuration Manual
Oracle Enterprise Manager Installation And Configuration Manual (38 pages)
for HP Service Manager Connector Release 1.0.4.0.0
Brand:
Oracle
| Category:
Software
| Size: 0.46 MB
Table of Contents
Table of Contents
3
Preface
5
Audience
5
Documentation Accessibility
5
Related Documents
6
Conventions
6
1 Introduction to the Connector
7
Types of Alerts
7
Auto Ticketing
7
Manual Ticketing
8
Ticket Templates
8
Grace Period
8
Versions Supported
8
Prerequisites
9
2 Installing and Registering the Connector
11
Installing the Connector
11
Removing the Remedy Connector
11
Adding the New HP Service Manager Connector
12
Uninstalling the Connector
12
Registering the Connector
12
Registering Templates
15
3 Configuring the Connector
17
Working with Ticket Templates
17
Registering Ticket Templates
17
Viewing Template Code
19
Removing Templates
19
Replacing Templates
20
Adding New Templates
20
Avoiding Notification Failures
20
Configuring the Connector
20
Configuring the HP Service Manager Web Console
22
Testing the Connector
23
Navigating between Enterprise Manager and HP Service Manager
23
Navigating from Enterprise Manager to HP Service Manager
23
Navigating from HP Service Manager to Enterprise Manager
24
4 Using Out-Of-Box Templates
27
Out-Of-Box HP Service Manager Templates
27
Reading and Mapping Ticket Templates
27
Customizing Ticket Templates
31
A Enabling SSL for HTTPS
33
Generating and Importing a Certificate Request
33
Installing and Configuring SSL
33
Adding Signed Certificates to Wallet Manager
33
B Preventing HP Service Manager Update Issues
35
Index
37
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