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Contact Center Anywhere 8.1
Oracle Contact Center Anywhere 8.1 Manuals
Manuals and User Guides for Oracle Contact Center Anywhere 8.1. We have
1
Oracle Contact Center Anywhere 8.1 manual available for free PDF download: Installation Manual
Oracle Contact Center Anywhere 8.1 Installation Manual (54 pages)
Brand:
Oracle
| Category:
Software
| Size: 0.7 MB
Table of Contents
Installation Guide
1
Table of Contents
3
Chapter 1 : What's New in this Release
7
Chapter 2: CCA Overview and Requirements
7
CCA Architecture Overview
7
Tier Zero
8
Tier One
9
Tier Two
9
Tier Three
10
Software Requirements
10
CCA Installation Overview
12
Installing Required Software
12
Configuring Database for CCA
12
Installing CCA Server Components
12
Configuring Web Server
12
Getting Started with CCA
12
Chapter 3: Configuring the Database
13
Database Configuration Options
13
Configuring an Oracle 9I Database for CCA
13
Creating a New Oracle 9I Database
13
Upgrading an Older Oracle 9I Database for CCA
15
Configuring a MS SQL Server 2000 Database
16
Creating a New Database on MS SQL Server 2000
16
Upgrading Database on MS SQL Server 2000
18
Chapter 4: Installing CCA Server Components
21
Creating Database Connection to the Application Server
21
Creating an ODBC Data Source for Oracle 9I Database
22
Creating a TNS Name for Oracle 9I Database on Solaris 9/Red hat AS4
22
Creating an ODBC Data Source for Ms SQL Server DB
23
Installing CCA Application Files
24
Installing the Tcpipbus
25
Configuring CCA Resources
27
Using the Network Manager to Manage CCA Resources
27
Adding Shared and Dedicated Server Resources
28
Configuring Resources Using Network Manager
30
Starting and Stopping Tcpipbus
36
Starting and Stopping CCA Resources
36
Chapter 5: Configuring the Web Server
37
Deploying CCA Web Applications on Oracle 10G Application Server (OAS 10G)
37
Creating JDBC Connection Pool on OAS 10G
38
Creating JDBC Data Source on OAS 10G
39
Deploying CCA Web Applications on OAS 10G
39
Deploying CCA Web Applications on Weblogic 8.1 SP5
42
Creating a New Server Domain
43
Installing Weblogic as a Windows Service
44
Deploying CCA Web Applications on Weblogic
44
Configuring the Jdbc Connection Pool
45
Chapter 6: Getting Started with CCA
49
Logging in Administration Manager (AM)
49
Logging into the Integrated Client
49
Enabling the Partition Feature
50
Making Interactions
50
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