Northern Telecom NAC Manuals

Manuals and User Guides for Northern Telecom NAC. We have 3 Northern Telecom NAC manuals available for free PDF download: User Manual, Installation Manual

Northern Telecom NAC User Manual (469 pages)

Network Administration Center

Brand: Northern Telecom | Category: Network Hardware | Size: 1.19 MB

Table of Contents
3
About this Document

13
- Conventions
  13
- Graphic Format Definition
  14
- Other NAC Documents
  14
- Reference to Other ACD Documents
  15
- Sample Screens
  17
- Meridian 1 Switch
  18
- Meridian MAX
  18
Network Administration Center (NAC) System

18
- NAC Data Flow
  19
- NAC Features
  21
  - NAC Security Features
    21
  - NAC Input Features
    22
  - NAC Output Features
    22
  - NAC Control Features
    23
- Network Administrator
  24
- Network Supervisors
  24
- Network Operations
  25
- Hold in Queue for IVR
  29
- X11 Software Requirements
  29
- NAC Limitations
  30
- NAC Maximum Values
  30
- Supervisor Workstations
  31
The NAC Workstation

31
- Monitor
  32
  - Reconfiguring the Monitor
    37
  - Redrawing the Screen
    37
- Printers
  32
- Network Administration Center Supervisor's User Guide Product Release 2
  37
  - Common Screen Elements
    38
    
    Command Menu
    40
    
    Field Selection Bar
    41
    
    Help Function Key
    41
    
    Input/Output Line
    41
    
    Language Choice
    42
    
    Menus
    42
    
    Options Function Key
    43
    
    Report Status Indicator
    43
    
    Windows
    43
  - Keyboard
    43
    
    General Function Keys
    48
    
    Global Commands
    51
    
    Moving Cursor or Selection Bar
    51
    
    Paging up and down
    51
    
    Function Keys
    52
    
    View Help Text and more Commands
    52
    
    Screen
    52
    
    Editing Fields
    53
    
    Printing
    53
Getting Started

54
- Logging in
  54
  - Encountering Login Problems
    55
- Main Menu
  56
  - Main Menu Options
    57
  - Position Status Display
    57
  - Selecting Menu Options
    59
  - Entering Network Administration Mode
    60
- Accessing this Feature
  61
Profile Maintenance

61
- Function Keys
  62
- Fields
  64
Queue Statistics Display

68
- Network ACD-DN Queue Statistics
  69
  - Accessing this Feature
    69
  - Function Keys
    70
  - Fields
    72
- Nodal Control DN Queue Statistics
  74
  - Accessing this Feature
    75
- November 1994
  75
  - Function Keys
    76
  - Fields
    77
  - Network Details Display
    79
    
    Accessing this Feature
    79
    
    Function Keys
    80
    
    Fields
    81
Position Status Display

82
- P0724352 Standard 1.0
  75
- Accessing this Feature
  82
- Function Keys
  84
- Fields
  86
Network Report Definition

87
- Accessing this Feature
  88
- Submenu
  88
- Report Parameter Definition
  90
  - Field Restrictions
    90
  - Function Keys
    92
  - Fields
    94
- Tabular Format Definition
  104
  - Function Keys
    105
  - Fields
    107
  - Completing the Columns
    109
  - Creating a Standard Tabular Report-An Example
    112
  - Creating a Customized Tabular Report-An Example
    114
- Graphic Format Definition
  117
  - Graph Terminology
    118
  - Describing the Screen
    119
  - Function Keys
    120
  - Fields
    122
  - Creating a Graph-An Example
    124
- Formula Definition
  129
  - Function Keys
    130
  - Fields
    133
  - Reverse Polish Notation (RPN)
    136
  - Rules for RPN
    136
  - Creating a Formula-An Example
    141
- Spectrum Definition
  144
  - Function Keys
    145
- Network Administration Center Supervisor's User Guide Product Release 2
  145
Report Preview

149
- Accessing this Feature
  149
- Screen Messages
  149
- Function Keys
  150
- Accessing this Feature
  152
Network System Reports

152
- Function Keys
  153
- Fields
  154
- Network Definition Database Report
  155
- Personnel Database Report
  156
  - Fields
    156
- Supervisor Database Report
  158
  - Fields
    158
- NACD-DN/CDN Database Report
  160
  - Fields
    160
- Threshold Definition Database Report
  162
- Period Definition Database Report
  163
- Accessing this Feature
  164
Remote Supervisor Login

164
- Function Keys
  165
- Logging into a Remote Site
  165
- Logging out of a Remote Site
  167
Standard Management Reports

168
- Disclaimer
  169
- Report Key Fields
  169
- Title Page
  170
- Summarized ACD-DN Performance Report
  171
  - Statistics on the Summarized ACD-DN Performance Report
    173
  - Interpreting the Report
    174
- ACD-DN Delay before Answering Report
  175
  - Statistics on the ACD-DN Delay before Answering Report
    177
  - Interpreting the Report
    177
- ACD-DN Delay before Abandoning Report
  178
  - Statistics on the ACD-DN Delay before Abandoning Report
    180
  - Interpreting the Report
    180
- All Trunks Busy Report
  181
  - Statistics on the All Trunks Busy Report
    183
  - Interpreting the Report
    183
- P0724352 Standard
  183
- Network Administration Center Supervisor's User Guide Product Release 2
  230
Network Configuration Control

231
- Accessing this Feature
  231
- Processing Commands
  231
- Submenu
  232
  - Function Keys
    232
  - Menu Options
    233
- Change Network Day Routing Tables
  235
  - Function Keys
    236
  - Fields
    237
- Change Network Night Routing Tables
  239
  - Function Keys
    240
  - Fields
    241
- View Miscellaneous Parameters
  243
  - Function Keys
    243
  - Fields
    244
- Create or Modify Network Change Orders
  245
  - Function Keys
    246
  - Fields
    248
- View Transaction Log
  249
  - Function Keys
    250
- Execution Queue
  251
  - Function Keys
    252
  - Fields
    252
- Accessing this Feature
  253
Network Configuration Control Ad Hoc Mode

253
- Ad Hoc Mode-Day Tables
  254
  - Function Keys
    255
- Ad Hoc Mode-Night Tables
  258
  - Function Keys
    259
- Ad Hoc Mode-View Miscellaneous Parameters
  262
  - Function Keys
    263
- Accessing this Feature
  266
List Management

266
- P0724352 Standard
  267
Parameter Administration

271
- Accessing this Feature
  271
- Submenu
  272
  - Menu Options
    272
- Personnel File Definition
  274
  - Function Keys
    274
  - Fields
    275
- Supervisor Definition
  276
  - Function Keys
    276
  - Fields
    278
- Time Frames Definition
  282
  - Function Keys
    283
  - Fields
    283
- Threshold Definition
  285
  - Function Keys
    286
  - Fields
    287
- Network Definition
  289
  - Function Keys
    289
  - Fields
    290
- Display NACD-DN Selection
  292
  - Function Keys
    293
  - Fields
    294
- Display CDN Selection
  297
  - Function Keys
    298
  - Fields
    299
- NACD-DN/CDN Definition
  302
  - Function Keys
    302
  - Fields
    303
- Language Options
  304
  - Function Keys
    304
  - Fields
    305
- Miscellaneous Options
  306
  - Function Keys
    306
  - Fields
    307
Schedule Definition

309
- Accessing this Feature
  309
- Function Keys
  310
- Fields
  312
- Schedule Definition-Attached Reports
  314
  - Accessing this Feature
    314
- Network Administration Center Supervisor's User Guide Product Release 2
  315
  - Function Keys
    315
  - Fields
    317
  - Attaching Reports to the Schedule
    317
  - Schedule Definition-Attached Change Orders
    319
    
    Accessing this Feature
    319
    
    Function Keys
    320
    
    Fields
    322
    
    Attaching Change Orders to the Schedule
    322
Supervisor Messaging

324
- Accessing this Feature
  324
- Message Indicator
  325
- Supervisor Messaging-Initial Screen
  326
  - Function Keys
    326
  - Fields
    327
- Read Message
  329
  - Accessing this Feature
    329
  - Function Keys
    330
  - Fields
    331
- Read Previous Message
  332
  - Accessing this Feature
    332
  - Function Keys
    332
  - Fields
    333
- Compose Message
  334
  - Accessing this Feature
    334
  - Function Keys
    335
  - Fields
    336
  - Sending a Message to One or more Locations
    336
  - Sending a Broadcast Message
    337
- Incoming Supervisor Messages
  338
  - Accessing this Feature
    338
  - Function Keys
    339
  - Fields
    339
- Outgoing Supervisor Messages
  340
  - Accessing this Feature
    340
  - Function Keys
    341
  - Fields
    342
International Language Support

343
- Overview
  343
- Configuring Workstations
  344
- Dial-Up Supervisor
  344
- Printers
  344
- Supervisor Workstations
  344
- Configuring Languages
  345
  - Multiple Language Strings
    346
  - Single Language Strings
    347
- Reports
  348
  - Multilingual Support
    348
  - Report Sorting
    348
- Entering Characters
  349
  - Compose Sequences
    349
Statistics Groups

355
- Destination ACD-DN Statistics
  357
  - Destination ACD-DN Data Fields
    357
  - Destination ACD-DN Statistics Fields
    363
- Overflow Statistics
  396
  - Overflow Data Fields
    396
  - Overflow Statistics Fields
    401
- Route Statistics
  410
  - Route Data Fields
    410
  - Route Statistics Fields
    414
- Trunk Statistics
  423
  - Trunk Data Fields
    423
  - Trunk Statistics Fields
    425
  - Route Number
    426
- DNIS Statistics
  435
  - DNIS Data Fields
    435
  - DNIS Statistics Fields
    436
- Activity Code Statistics
  441
  - Activity Code Data Fields
    441
  - Activity Code Statistics Fields
    442
- CDN Statistics
  445
  - CDN Data Fields
    445
  - CDN Statistics Fields
    448
- CDN Call Answer Breakdown Statistics
  456
  - CDN Call Answer Breakdown Data Fields
    456
  - CDN Call Answer Breakdown Statistics Fields
    457
- Network Administration Center Supervisor's User Guide Product Release 2
  459
  - RAN Route Statistics
    460
    
    RAN Route Data Fields
    460
    
    RAN Route Statistics Fields
    461
List of Terms

463
- November 1994
  466
- P0724352 Standard 1.0
  466
- Northern Telecom
  469

Northern Telecom NAC Installation Manual (371 pages)

Network Administration Center

Brand: Northern Telecom | Category: Network Hardware | Size: 1.07 MB

Table of Contents
3
About this Document

8
- Terminology
  8
- Conventions
  8
- Other NAC Documents
  9
- Reference to Other ACD Documents
  9
- Sample Screens
  11
Introduction

12
- Network Administration Center (NAC) Overview
  12
- Installation Responsibilities
  13
  - Northern Telecom
    13
  - Northern Telecom Representative or Meridian 1 Distributor
    13
- Application Equipment Module (AEM) Hardware Overview
  13
- Installation Process Overview
  14
  - Hardware Procedures
    14
  - Software Procedures
    14
- NAC Installation Checklist
  15
- NAC Hardware Overview
  15
- Software Overview
  15
  - New Installation
    15
  - Installation Upgrade
    16
- System Reliability
  16
  - Automatic Backup
    16
  - Power Failure
    16
    
    AC/DC Supply
    16
    
    Uninterrupted Power Supply (UPS)
    17
  - Mean Time between Failures (MTBF)
    17
- Supported Printers
  17
- Supported Workstations
  18
- Supported Modems
  18
Site Preparation

20
- Power Requirements
  20
- Environmental Requirements
  22
- Site Layout
  23
  - Supervisor Location
    23
  - Printer Location
    23
  - Static Electricity Precautions
    23
- System Capacities
  24
- Printer Capacities
  25
Hardware Installation

26
- A Word about Warranties
  26
- Hardware Overview
  27
  - Required Equipment and Materials
    28
  - Application Module (AM)
    31
- Upgrading from NAC 1 on the HP Vectra
  32
- NAC Connectivity Overview
  32
- MVME167-34 Single Board Computer Card
  34
- Transition Cards
  37
  - Mvme712M
    37
  - Nt6D51Aa
    37
- MVME332XT Eight-Channel Asynchronous Board
  39
- NAC Application Module Installation
  42
- Cables
  52
- Hardware Upgrades and Replacements
  67
- NAC 2 to Meridian MAX
  89
  - Direct Connection
    90
    
    Cabling Arrangement
    90
    
    Limited Distance Connection
    91
    
    Cabling Arrangement
    92
    
    T1 Connection
    93
    
    Dial-Up Connection
    96
    
    NAC 2 to Meridian MAX
    96
- Peripheral Devices
  
  97
  - Workstations
    97
    
    Personal Computer Workstations
    98
    
    3PC with Hard Disk Running Reflection 4
    99
    
    PC Without Hard Disk Running Reflection 4
    99
    
    DEC VT220 or 100% Compatible
    100
    
    Video Display Terminal (VDT) Workstation
    100
    
    DEC VT420 or 100% Compatible (North American Model)
    101
    
    DEC VT420 or 100% Compatible (Worldwide Model)
    103
    
    HP 700/32 or 100% Compatible
    105
    
    Workstation Configuration
    109
  - Printers
    114
    
    Serial-Parallel Converter
    114
    
    Dec La195
    116
    
    HP Ruggedwriter
    118
    
    HP Laserjet Series II, III, 4 and 4 Plus
    120
    
    HP Paintjet 3630, Deskjet, Deskjet 500 and Deskjet 560C
    125
  - Modems Overview
    126
    
    Supported Modems
    126
    
    Other Modems
    127
    
    Modem Cables
    130
  - Limited Distance Modem
    132
    
    Gandalf LDS 120E and Develcon DS 511A Limited Distance
    132
    
    Gandalf LDS 120E Modem Settings
    134
  - Dial-Up Modems Overview
    137
  - Remote Diagnostic Modems
    138
    
    Netcomm Smartmodem M7F
    140
    
    Racal VI2422PA
    143
    
    Uds 2440
    145
  - Dial-Up Supervisor Modems
    156
    
    Netcomm Smartmodem M7F
    157
    
    Racal VI2422PA
    159
  - Network Administration Center (NAC) Installation Guide Product Release 2
    161
    
    Uds 2440
    161
    
    Ven-Tel 2400 Plus II
    163
    
    Ven-Tel 9600 Plus (with Power Pack Model # L5730-01)
    172
  - Remote Supervisor Login Modems
    172
    
    Netcomm Smartmodem M7F
    172
    
    Racal VI2422PA
    173
    
    Uds 2440
    173
    
    Ven-Tel 2400 Plus
    173
    
    Ven-Tel 9600 Plus
    173
    
    Gandalf LDS 120E
    174
    
    Modem Settings
    174
    
    Develcon DS 511A
    177
  - Network Link Modems
    178
    
    Netcomm Smartmodem M7F
    178
    
    Uds 2440
    181
    
    Ven-Tel 2400 Plus II
    182
    
    Ven-Tel 9600 Plus
    186
    
    Racal VI2422PA
    189
    
    Develcon DS 511A
    191
    
    Gandalf LDS 120E
    191
  - A Word about Warranties
    192
Software Installation Overview

192
- NAC 2 Hardware Platform
  193
- Software Installation Procedures
  193
  - New Software Installations
    193
  - Load New Software Release
    193
  - Software Reinstallations and Upgrades
    193
    
    Installation Upgrades
    193
    
    Application Upgrades
    194
  - Platform Upgrades
    194
- Retained Port Assignments
  195
- Backups
  196
- Reentry Points
  197
- Installation Tapes
  198
New Software Installations

202
- NAC 2 New Installation
  203
  - Customer-Installed Software
    203
  - Factory-Installed Software
    234
- 553-4011-110 Standard 1.0 November 1994
  235
- Loading a New Software Release
  
  244
  - Loading a New Release of NAC 2 Software
    245
- Software Reinstallations and Upgrades
  
  258
  - Software Reinstallation or Upgrade for a NAC 2 System
    259
- Platform Upgrades
  
  293
  - Platform Upgrade from a NAC 1 System to a NAC 2 System
    295
- Operating Modes
  
  329
  - Changing the Default Language
    330
  - Training Mode
    330
  - Training Mode
    331
  - Precutover Mode
    333
    
    Training Mode to Precutover Mode
    334
    
    Precutover Mode to Product Mode
    352
    
    Product Mode
    352
  - Product Mode
    353
    
    Precutover Mode to Product Mode
    355
- NAC Power-Down Procedure
  
  361
  - Hardware Installation
    362
- NAC Installation Checklist
  
  362
  - Site Preparation
    362
  - Software Installation
    363
  - Operating Modes
    364
- Field Replaceable Parts
  
  365
- NAC Time Change Procedure
  
  369
  - Network Administration Center (NAC) Installation Guide Product Release 2
    369

Northern Telecom NAC User Manual (239 pages)

Network Administration Center

Brand: Northern Telecom | Category: PBX | Size: 0.61 MB

Table of Contents
3
About this Document

5
- Terminology
  5
- Conventions
  5
- Other NAC Documents
  6
  - Graphic Format Definition
    6
  - Network Configuration Control
    6
- Reference to Other ACD Documents
  7
- Sample Screens
  8
Introduction

9
- Overview
  9
- Background Diagnostics
  9
Maintenance and Administration Programs: Overview

11
- Logging into the System
  11
- Hardware Platform
  12
- Power Outages
  12
- Changing the NAC System Time
  12
Maintenance and Administration Programs: System Running

14
- Help Facility
  15
- View NAC Options
  15
- Shutdown the System
  17
- Backup Customer Data to Tape
  18
- Diagnostics
  19
- Password Change
  21
- Configuration of NAC System (View Only)
  22
- Function Keys
  23
Maintenance and Administration Programs: System Shutdown

29
- Help Facility
  30
- View NAC Options
  30
- Restart and Power down Utilities
  32
- Backup and Restore Utilities
  35
- Diagnostics
  38
- Password Change
  40
- Configure NAC System
  41
  - Network Definition
    45
  - System Parameters
    48
NAC Error Messages

51
- Task Errors
  51
- Fatal Errors
  53
- Warning Error Messages
  105
- Informational Error Messages
  217
Operating System Error Messages

222
- Overview
  222
- Northern Telecom Service Representative
  223
- SCSI I/O Error Messages
  223
  - SCSI Driver
    223
  - Error Message Types
    223
  - Hard Drive Error Messages
    224
  - Tape Drive Error Messages
    224
  - Recoverable SCSI I/O Error Messages
    226
- External SCSI Tape Drive Errors
  232
- SYSTEM V/68 SCSI Error Messages
  233
- SYSTEM V/68 Error Messages
  234
  - NOTICE Messages
    234
  - WARNING Messages
    236
  - PANIC Messages
    237

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Northern Telecom NAC Manuals

Northern Telecom NAC User Manual (469 pages)

Table of Contents

About this Document

Network Administration Center (NAC) System

The NAC Workstation

Getting Started

Profile Maintenance

Queue Statistics Display

Position Status Display

Network Report Definition

Report Preview

Network System Reports

Remote Supervisor Login

Standard Management Reports

Network Configuration Control

Network Configuration Control Ad Hoc Mode

List Management

Parameter Administration

Schedule Definition

Supervisor Messaging

International Language Support

Statistics Groups

List of Terms

Northern Telecom NAC Installation Manual (371 pages)

Table of Contents

About this Document

Introduction

Site Preparation

Hardware Installation

Peripheral Devices

Software Installation Overview

New Software Installations

Loading a New Software Release

Software Reinstallations and Upgrades

Platform Upgrades

Operating Modes

NAC Power-Down Procedure

NAC Installation Checklist

Field Replaceable Parts

NAC Time Change Procedure

Northern Telecom NAC User Manual (239 pages)

Table of Contents

About this Document

Introduction

Maintenance and Administration Programs: Overview

Maintenance and Administration Programs: System Running

Maintenance and Administration Programs: System Shutdown

NAC Error Messages

Operating System Error Messages

Related Products

Northern Telecom Categories