Mitel Inter-Tel Manuals

Manuals and User Guides for Mitel Inter-Tel. We have 1 Mitel Inter-Tel manual available for free PDF download: User Manual

Mitel Inter-Tel User Manual (150 pages)

Attendant Console

Brand: Mitel | Category: Music Mixer | Size: 1.63 MB

Conference Calls
5
Limited Warranty
9
Software License Agreement
10
Table of Contents
15
Welcome

17
- About this User Guide
  
  17
- Enhancement for Version 3.1
  
  17
- Major Enhancements for Version 3.0
  
  18
- Related Documentation
  
  18
- Part Numbers
  
  18
Getting Started

19
- System Requirements
  
  20
  - Software Requirements
    20
  - Hardware Requirements
    20
  - Telephone System and Network
    21
  - Attendant Console
    21
  - Attendant Console Database Programming
    21
  - CT Gateway
    22
  - TCP/IP Connections
    22
  - Software Security Key
    22
- Installing the Attendant Console Software
  
  23
- Upgrading the Attendant Console Software
  
  25
- Starting the Attendant Console Application
  
  25
  - Logging on
    25
  - Logging off
    26
- Performing a System Refresh
  
  27
- Setting Attendant Console Properties
  
  28
  - User Tab
    28
  - Transfer Tab
    31
  - Program Tab
    33
  - Locations Tab
    35
  - Night Mode Tab
    36
  - Connection Tab
    38
  - Warnings Tab
    41
  - Diagnostics Tab
    42
Using Attendant Console

45
- Main Attendant Console Screen
  
  47
- Call List
  
  48
- Drop-Down Menus
  
  49
  - Console Drop-Down Menu
    49
  - Log off
    50
  - Import Settings
    50
  - Export Settings
    52
  - Night Mode
    53
  - System Refresh
    54
  - Options
    54
  - Configuration Wizard
    54
  - Exit
    54
  - Call Handling Drop-Down Menu
    55
  - Directory Drop-Down Menu
    58
  - Directory List
    59
  - Set DND
    63
  - Set Forward
    63
  - Hide Entry
    64
  - Custom Entry
    65
  - Properties
    66
  - Volume Drop-Down Menu
    70
  - Adjusting the Volume
    70
  - Muting the Microphone
    70
  - Shortcuts Drop-Down Menu
    71
  - Setup Shortcuts
    72
  - View Drop-Down Menu
    77
  - Toolbars
    77
  - Customize Toolbar
    78
  - Status Bar
    79
  - Directory
    81
  - Shortcut Panels 1-4
    82
  - Tools Drop-Down Menu
    83
  - Customize Directory
    83
  - Group Setup
    85
  - Hidden Entries
    87
  - Inter-Tel ® Attendant Console User Guide
    88
  - Call Log
    88
  - Statistics
    90
  - Conference
    93
  - Dial Pad
    93
  - Feature Codes
    94
  - Messages
    95
  - Page Zones
    96
  - Database Programming
    96
  - Help Drop-Down Menu
    97
- Handling Calls
  
  98
  - Placing Calls
    98
  - Answering Calls
    98
  - Hanging up
    99
  - Tagging Calls
    99
  - Transferring Calls
    100
  - Immediate Transfer
    100
  - Announced Transfer
    101
  - Holding for Announced Transfer
    101
  - Transferring to Voice Mail
    101
  - Canceling a Transfer
    102
  - Transferring a Call with Hot Dialing
    102
  - Transferring a Call Without Hot Dialing
    103
  - Split between the Announcement Call and Transfer Party
    103
  - Putting Calls on Hold
    104
  - Canceling a Transfer
    104
  - Conference Calls
    105
  - Building a Conference
    105
  - Connecting a Conference
    106
  - Adding a Call to the Conference
    106
  - Inter-Station Messages
    107
  - Leaving a Message
    107
  - Responding to a Message
    108
  - Dialing a Feature Code
    109
  - Removing a Message
    109
  - Dialing Digits
    110
- Programming Station Information
  
  111
  - Station Tab
    113
  - Dnd/Reminder Tab
    119
- Administrator Database Programming Planning Sheets
  
  121
Troubleshooting

125
- Troubleshooting OAI Connections
  
  125
  - Frequently Asked Questions about OAI Configuration
    126
- Troubleshooting the Installation
  
  129
- Error Messages
  
  130
  - Connection Errors
    130
- Frequently Asked Questions
  
  140
  - Attendant Console Setup Options
    140
  - Screen will Not Pop-Up
    140
  - Directories
    140
  - Muting Your Phone Microphone
    141
  - Volume
    141
  - Conference Calls
    141
  - Dialing a Feature Code or Digits While on a Call
    141
  - Time Differences
    142
  - Mailbox Settings
    143
  - Statistics
    143
  - Database Programming
    143
Index

145

Mitel Categories

IP Phone

Telephone Conference System

Cordless Telephone Handsets

More Mitel Manuals

Mitel Inter-Tel Manuals

Mitel Inter-Tel User Manual (150 pages)

Table of Contents

Welcome

About this User Guide

Enhancement for Version 3.1

Major Enhancements for Version 3.0

Related Documentation

Part Numbers

Getting Started

System Requirements

Installing the Attendant Console Software

Upgrading the Attendant Console Software

Starting the Attendant Console Application

Performing a System Refresh

Setting Attendant Console Properties

Using Attendant Console

Main Attendant Console Screen

Call List

Drop-Down Menus

Handling Calls

Programming Station Information

Administrator Database Programming Planning Sheets

Troubleshooting

Troubleshooting OAI Connections

Troubleshooting the Installation

Error Messages

Frequently Asked Questions

Index

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Mitel Categories