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IBM System x3250 4364 Problem Determination And Service Manual

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IBM System x3250 Types 4364, 4365, and 4366
Problem Determination and Service Guide

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Summary of Contents for IBM System x3250 4364

  • Page 1 IBM System x3250 Types 4364, 4365, and 4366 Problem Determination and Service Guide...
  • Page 3 IBM System x3250 Types 4364, 4365, and 4366 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 119, and the Warranty and Support Information document on the IBM System x Documentation CD.. The most recent version of this document is available at http://www.ibm.com/support/.

  • Page 5: Table Of Contents

    Installing a memory module (DIMM) ....40 Removing a fan ..... . . 41 © Copyright IBM Corp. 2007...
  • Page 6 Viewing the test log ..... . 95 Diagnostic error codes ..... 96 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 7 Problem determination tips ....114 Calling IBM for service..... . 115 Appendix A.
  • Page 8 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2007...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 16 To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 18 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 19: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 20: Notices And Statements In This Document

    These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps.

  • Page 21: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.”...

  • Page 22: Server Controls, Leds, And Connectors

    Locator LED: This LED can be lit remotely by the system administrator to aid in visually locating the server. You can use IBM Director to light this LED remotely. System-error LED: When this LED is lit, it indicates that a system error has occurred.

  • Page 23: Rear View

    Rear view The following illustration shows the LEDs on the rear of the server. Ethernet 1 transmit / receive Ethernet 2 speed LED activity LED Ethernet 2 transmit / receive Ethernet 1 speed LED activity LED Ethernet transmit/receive activity LED: This LED is on each Ethernet connector. When this LED is lit, it indicates that there is activity between the server and the network.

  • Page 24: System-Board Internal Connectors

    IDE connector Important: Use only a supported IBM SAS/SATA controller in the SAS/SATA controller card connector. For a list of supported optional devices for the server, see http://www.ibm.com/servers/eserver/serverproven/compat/us/ IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 25: System-Board Switches And Jumpers

    System-board switches and jumpers The following illustration shows the switches and jumpers on the system board. NMI switch Clear CMOS jumper Boot block recovery jumper The following illustration identifies the pins on a jumper and shows the location of pin 1. Pin 1 mark Table 2.

  • Page 26: System-Board External Connectors

    The following illustration shows the external connectors on the system board. Keyboard/mouse Serial connector connector Video connector Ethernet 2 connector Ethernet 1 connector USB 4 connector USB 3 connector Systems- management connector IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 27: System-Board Leds

    System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. DIMM 4 error LED DIMM 3 error LED DIMM 2 error LED DIMM 1 error LED Voltage regulator error LED Standby power Fan 3 error LED Baseboard Fan 2 management...

  • Page 28: System-Board Optional Device Connectors

    SAS/SATA controller connector The following illustration shows the location of the PCI Express slots on the riser-card assembly. PCI Express x8 slot 1 PCI Express x8 slot 2 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 29: Chapter 2. Configuration Information And Instructions

    Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.

  • Page 30: Using The Configuration/Setup Utility Program

    Configuration/Setup Utility menu. 3. Follow the instructions on the screen. See the User’s Guide on the IBM System x Documentation CD for more detailed information about the Configuration/Setup Utility program. Using the LSI Logic Configuration Utility program Use the LSI Logic Configuration Utility program to configure hot-swap hard disk drives that are connected to the SAS/SATA controller.

  • Page 31: Starting The Lsi Logic Configuration Utility Program

    v If the server is a simple-swap SATA model and you have installed an optional SATA RAID Kit, you can use the LSI Logic Configuration Utility program to configure the simple-swap SATA hard disk drives. v If you install an optional RAID controller in the server, such as the ServeRAID 8s controller, use the configuration software that comes with the adapter to configure the hard disk drives.

  • Page 32: Updating The Dmi/Smbios Data

    Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the server. To find updated information about configuring the controller, complete the following steps: Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html.

  • Page 33: Chapter 3. Parts Listing, Type 4364, 4365, Or 4366 Server

    4364, 4365, and Type 4366 servers. To check for an updated parts listing on the Web, complete the following steps: 1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html. 2. From the Hardware list, select System x3250 and click Go. 3. Click the Install and use tab. 4. Under Technical resources, click Parts information. © Copyright IBM Corp. 2007...

  • Page 34: Replaceable Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 35 Table 4. Parts listing, Type 4364, 4365, and 4366 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Hard disk drive, 3.5-inch, 146 GB, 10K, HS SAS (optional) 39R7342 Hard disk drive, 3.5-inch, 300 GB, 10K, HS SAS (optional) 39R7344 Hard disk drive, 3.5-inch, 36 GB, 15K, HS SAS (optional) 39R7346...
  • Page 36 42x, 44x, 4Bx, 4Dx, 52x, 5Bx, 62x, 6Bx, 72x, 7Bx 82x, 8Bx, 92x, 9Bx) Kit, misc. 2 39R8177 Kit, rail, 1U, toolless 24P1121 Kit, rail, 2-post (optional) 42C1069 Label, CRU/FRU 42C1281 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 37: Product Recovery Cds

    Table 4. Parts listing, Type 4364, 4365, and 4366 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Label, hard disk drive installation 42C1282 Label, system service 42C1280 ServeRAID-8s SAS/SATA controller (optional) 46M0839 Rack power cord 39M5377 Product recovery CDs...
  • Page 38 Microsoft Windows 2008 Server Standard Edition 32b/64b, 1-4 49Y0894 Processors, Traditional Chinese Microsoft Windows 2008 Enterprise Edition 32b/64b, 1-8 49Y0895 Processor, Multilingual Microsoft Windows 2008 Enterprise Edition 32b/64b, 1-8 49Y0896 Processor, Simplified Chinese IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 39 Table 5. Product recovery CDs (continued) Description CRU part number Microsoft Windows 2008 Enterprise Edition 32b/64b, 1-8 49Y0897 Processor, Traditional Chinese Microsoft Windows 2008 Server HPC ROK 1–4 Processor, 68Y9455 English Microsoft Windows 2008 Server HPC ROK 1–4 Processor, 68Y9456 Japanese Microsoft Windows 2008 Server HPC ROK 1–4 Processor, 68Y9457...

  • Page 40: Power Cords

    Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 41 IBM power cord part number Used in these countries and regions 39M5151 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,...
  • Page 42 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 43: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 44: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 45: Returning A Device Or Component

    To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v Limit your movement. Movement can cause static electricity to build up around you. v The use of a grounding system is recommended. For example, wear an electrostatic-discharge wrist strap, if one is available.

  • Page 46: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 47: Installing The Cover

    a. From inside the server, press the bezel release latch toward the left side of the server. b. Pivot the bezel forward and pull it away from the server. 7. If you are instructed to return the cover and bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 48: Removing An Adapter

    28). 4. Disconnect any cables from the adapter. 5. Grasp the riser-card assembly at the rear edge and lift to remove it from the server. Riser-card assembly IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 49: Installing An Adapter

    6. Place the riser-card assembly on a flat, static-protective surface. 7. Carefully grasp the adapter by its top edge or upper corners, and pull the adapter from the riser-card assembly. 8. If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
  • Page 50 8. Install the cover (see “Installing the cover” on page 29). 9. Slide the server into the rack. 10. Connect the cables and power cords. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 51: Removing A Remote Supervisor Adapter Ii Slimline

    Adapter II SlimLine, the startup process will take several minutes longer than a typical startup. 2. Earlier versions of the Remote Supervisor Adapter II SlimLine might not work in this server. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for the supported Remote Supervisor Adapter II SlimLine. Chapter 4. Removing and replacing server components...

  • Page 52: Hard Disk Drive

    To avoid damage to the hard disk drive connectors, make sure that the server cover is in place and fully closed whenever you install or remove a hard disk drive. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 53 Note: If a RAID controller or adapter is installed, you might have to reconfigure the disk arrays after you install or remove hard disk drives. See the documentation that comes with the adapter for more information. Removing a simple-swap Serial ATA hard disk drive Attention: Simple-swap hard disk drives are not hot-swappable.
  • Page 54 2.5-inch SAS hard disk drives. 2.5-inch drives The removal and installation procedures are the same for any of these drives. The illustrations in this procedure show 3.5-inch SAS drives. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 55: Installing A Hot-Swap Hard Disk Drive

    To remove a hot-swap hard disk drive, complete the following steps. Drive-tray assembly Drive handle (in open position) Attention: To avoid damage to the hard disk drive connectors, make sure that the server cover is in place and fully closed whenever you install or remove a hard disk drive.

  • Page 56: Removing A Cd Or Cd/Dvd Combination Drive

    Note: You might have to push the right-rear corner of the drive toward the front of the server to move the drive initially. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 57: Installing A Cd Or Cd/Dvd Combination Drive

    4. Remove the retention clip from the drive and save for future use. 5. If you are instructed to return the CD or CD/DVD drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 58: Removing A Memory Module (Dimm)

    To install the replacement DIMM, complete the following steps. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 59: Removing A Fan

    1. Open the retaining clip on each end of the DIMM connector. 2. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the server. Then, remove the DIMM from the package. 3. Turn the DIMM so that the DIMM keys align correctly with the slot. DIMM Retaining clip...

  • Page 60: Installing A Fan

    2. Install the replacement fan in the bracket: a. Make sure that the fan cable sits in the channel on the side of the fan. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 61: Removing And Replacing Tier 2 Crus

    7. Turn on all attached devices and the server. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 62 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 63: Removing The Operator Information Panel Assembly

    v Set the power-on password. v Reconfigure the server. See “Using the Configuration/Setup Utility program” on page 12 for details. Removing the operator information panel assembly To remove the operator information panel assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 25.

  • Page 64: Removing The Power Supply

    1. Read the safety information that begins on page vii and “Installation guidelines” on page 25. 2. Disconnect the ac power cord from the connector on the power supply. Disconnect all external cables from the server. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 65: Installing The Power Supply

    3. Remove the server from the rack and remove the cover (see “Removing the cover” on page 28). Attention: To ensure proper cooling and airflow, do not operate the server for more than 2 minutes with the cover removed. 4. Rotate (lift) the air deflector out of the way. 5.
  • Page 66 16. Connect the other end of the ac power cord into a properly grounded electrical outlet. 17. Press the power-control button. 18. Make sure that the power-on LED on the front of the server is lit. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 67: Removing The Riser-Card Assembly

    Removing the riser-card assembly Riser-card assembly To remove the riser-card assembly, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 25. 2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.

  • Page 68: Removing The Backplane Or Back Plate (3.5-Inch Drives)

    To remove the Serial Attached SCSI (SAS) backplane, which is also referred to as the hot-swap SAS/SATA backplane, or to remove the simple-swap SATA back plate, complete the following steps. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 69: Installing The Backplane Or Back Plate (3.5-Inch Drives)

    Note: The following illustration shows removing the hot-swap SAS/SATA backplane. Connectors Air deflector Guide channel 1. Read the safety information that begins on page vii and “Installation guidelines” on page 25. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device.
  • Page 70 8. Replace the hard disk drives. 9. Slide the server into the rack. 10. Connect the cables and power cords. 11. Turn on all attached devices and the server. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 71: Removing The Sas Backplane (2.5-Inch Drives)

    Removing the SAS backplane (2.5-inch drives) Connectors Latch Latch Air deflector To remove the 2.5-inch drives backplane, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 25. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables that are necessary to replace the device.

  • Page 72: Removing The Sas/Sata Controller (Hot-Swap Models)

    9. Connect the cables and power cords. 10. Turn on all attached devices and the server. Removing the SAS/SATA controller (hot-swap models) SAS/SATA controller card Support posts IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 73: Installing The Sas/Sata Controller (Hot-Swap Models)

    To remove the SAS/SATA controller from the system board, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 25. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.

  • Page 74: Removing A Sata Raid Back Plate

    Installing a SATA RAID back plate If a SATA RAID kit was installed in the server, the cables in the SATA back plate attach to a SAS/SATA controller. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 75 SAS signal cable SAS/SATA controller Power cable Power cable Air deflector Guide channel To install the SATA RAID back plate, complete the following steps: 1. Install the back plate: a. Make sure that the air deflector is in the open position. b.

  • Page 76: Removing A Drive Cage

    7. Slide the drive cage forward and remove it from the server. 8. If you are instructed to return the drive cage, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 77: Installing A Drive Cage

    Read the documentation that comes with the microprocessor to determine whether you have to update the BIOS code. To download the most current level of BIOS code, go to http://www.ibm.com/servers/eserver/support/xseries/ index.html. v The microprocessor uses an integrated voltage regulator on the system board.

  • Page 78: Removing The Microprocessor

    6. Lift the side of the heat-exchanger assembly that is closer to the middle of the server, slide it toward the middle of the server slightly, and lift the entire assembly out of the server. Microprocessor release latch Microprocessor bracket frame IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 79: Installing The Microprocessor

    7. Open the microprocessor release latch to the fully open position. 8. Open the microprocessor bracket frame. Attention: Use the vacuum tool that comes with the replacement part to remove the microprocessor. Dropping the microprocessor during removal can damage the contacts. Also, contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket.
  • Page 80 4 of this procedure. 4. Make sure that the heat-exchanger assembly release latch is fully opened. Heat-exchanger assembly Release latch Alignment pins Alignment hole IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 81: Thermal Grease

    5. With the heat-exchanger assembly at an angle as shown in the illustration, carefully align the heat-exchanger assembly with the microprocessor and the heat exchanger bracket on the system board. Make sure that the alignment pins (the two heat-exchanger nibs that are closer to the microprocessor) protrude through the alignment hole (the opening in the side of the heat exchanger socket) and that the flange of the heat sink rests under the lip of the heat-sink socket.

  • Page 82: Removing The System Board

    5. Remove all DIMMs, and place them on a static-protective surface for reinstallation (see “Removing a memory module (DIMM)” on page 40). 6. Disconnect all cables from the system board. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 83: Installing The System Board

    7. Remove the microprocessor heat-exchanger assembly and microprocessor; then, place them on a static-protective surface for reinstallation (see “Removing the microprocessor” on page 60). 8. Note the orientation of the microprocessor retention module. 9. Remove the four screws that hold the microprocessor retention module to the system board;...
  • Page 84 Either update the server with the latest SAS/SATA or SATA firmware or restore the pre-existing firmware from a diskette or CD image. v Update the DMI/SMBIOS (see “Updating the DMI/SMBIOS data” on page 14). IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 85: Chapter 5. Diagnostics

    Diagnostic programs, messages, and error messages The diagnostic programs are the primary method of testing the major components of the server. The diagnostic programs are on the IBM Enhanced Diagnostics CD. See “Diagnostic programs, messages, and error codes” on page 94 for more information.
  • Page 86 RAM refresh verification failed. 1. Reseat the DIMMs. 2. Replace the following components, one at a time, in the order shown: a. DIMMs b. (Trained service technician only) System board IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 87 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 88: Error Logs

    To view the system-event/error log, select Error Logs, and then select System Event/Error Log. v To view the system-event log, select Advanced Setup, select IPMI, and then select System Event Log. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 89: Clearing The Error Logs

    Clearing the error logs For complete information about using the Configuration/Setup Utility program, see the User’s Guide. To clear the error logs, complete the following steps: 1. Turn on the server. 2. When the prompt Press F1 for Configuration/Setup is displayed, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the error logs.
  • Page 90 (Trained service technician only) System board Memory size has changed. 1. Run the Configuration/Setup Utility program; then, exit, saving the configuration settings. 2. Reseat the DIMMs. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 91 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 92 Serial port error 1. Run the Configuration/Setup Utility program and make sure that the serial port settings are correct. 2. (Trained service technician only) Replace the system board. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 93 Note: x is the drive that has the error x (see “Running the diagnostic programs” in the Problem Determination and Service Guide on the IBM System x Documentation CD). 2. Reseat the following components, depending on the server model: v Hot-swap models: Hard disk drive v Simple-swap models: a.
  • Page 94 (Hot-swap models) Hard disk drive cable b. Hard disk drive c. Hard disk drive backplane or back plate d. (Trained service technician only) System board IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 95 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 96: Checkout Procedure

    Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the system board, Ethernet controller, IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 97: Performing The Checkout Procedure

    2. Complete the following steps: a. Turn off the server and all external devices. b. Check the internal and external devices for compatibility at http://www.ibm.com/servers/eserver/serverproven/compat/us/. c. Check all cables and power cords. d. Set all display controls to the middle positions.
  • Page 98 “Solving undetermined problems” on page 114. v Yes: Find the beep code in “POST beep codes” on page 67; if necessary, see “Solving undetermined problems” on page 114. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 99: Troubleshooting Tables

    Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see “Running the diagnostic programs” on page 94 for information about testing the server. If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables: 1.

  • Page 100: General Problems

    A hard disk drive was not Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic detected while the operating tests again. system was being started. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 101: Intermittent Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 102: Keyboard, Mouse, Or Pointing-Device Problems

    4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Mouse or pointing device b. (Trained service technician only) System board IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 103: Memory Problems

    4. (Trained service technician only) Replace the microprocessor. Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor.
  • Page 104 If the server passes the video diagnostics, the video is good; see “Solving undetermined problems” on page 114. v (Trained service technician only) If the server fails the video diagnostics, replace the system board. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 105 To prevent diskette drive read/write errors, make sure that the distance between the monitor and any external diskette drive is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat the following components: v Monitor cable v Remote Supervisor Adapter II SlimLine (if one is installed) 3.

  • Page 106: Optional-Device Problems

    2. If the device comes with test instructions, use those instructions to test the now. device. 3. Reseat the failing device. 4. Replace the failing device. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 107: Power Problems

    Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 108: Serial Port Problems

    3. If more than one CD or DVD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 109: Software Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 110: Universal Serial Bus (Usb) Port Problems

    1. Check the operator information panel on the front of the server. If the system-error LED is lit, it indicates that an error has occurred; go to step 2 on page 93. The following illustration shows the operator information panel. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 111 USB 2 connector USB 1 connector System error LED Locator LED Hard disk drive activity LED Reset button Power-control button Power-on LED 2. Read the safety information that begins on page vii and “Installation guidelines” on page 25. 3. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.

  • Page 112: Diagnostic Programs, Messages, And Error Codes

    Exception: If there are multiple error codes or diagnostics LEDs that indicate a microprocessor error, the error might be in a microprocessor or in a microprocessor socket. See “Microprocessor problems” on page 85 for information about diagnosing microprocessor problems. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 113: Diagnostic Text Messages

    If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the server stopped. The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server.

  • Page 114: Diagnostic Error Codes

    2. Replace the following components one at a time, in the order shown, restarting the server each time: a. Riser-card assembly b. (Trained service technician only) System board IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 115 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 116 1. Update the RAID controller firmware on the RAID adapter (see “Updating the firmware” on page 11). 2. Reseat the RAID adapter. 3. Replace the RAID adapter. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 117 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 118 Note: n = slot number of failing DIMM the order shown, restarting the server each time: 1. DIMM identified by nn 2. (Trained service technician only) System board IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 119 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 120 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Ethernet adapter b. (Trained service technician only) System board IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 121: Recovering From Bios Update Failure

    6. Connect the server to the power source, keyboard, monitor, and mouse. 7. Insert the BIOS update (flash) diskette into the diskette drive. You can download a file to create this diskette from http://www.ibm.com/servers/eserver/ support/xseries/index.html. 8. Turn on the server and the monitor.

  • Page 122: System-Event/Error Log Messages

    2. Check the power supply for damage and for crimped or damaged cables. 3. Install the power supply in the server (see “Installing the power supply” on page 47). IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 123 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 124 2. (Trained service technician only) Replace the microprocessor. Invalid userid or password received. Userid is x Information only. LAN: Command mode tamper triggered. Information only. Possible break-in attempt IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 125 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 126 System is over recommended voltage on +3.3V 1. Reseat the following components: a. (Trained service technician only) System board b. Power supply 2. (Trained service technician only) Replace the system board. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 127 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 128 System shutoff due to +12v under voltage. 1. Reseat the following components: a. (Trained service technician only) System board b. Power supply 2. (Trained service technician only) Replace the system board. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 129 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 130: Solving Power Problems

    The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 131 Try the following procedures: v Make sure that the correct device drivers, which come with the server are installed and that they are at the latest level. v Make sure that the Ethernet cable is installed correctly. – The cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable.

  • Page 132: Solving Undetermined Problems

    If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Microprocessor or hard disk upgrades IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 133: Calling Ibm For Service

    “non-working” systems will often lead to problem resolution. Calling IBM for service See Appendix A, “Getting help and technical assistance,” on page 117 for information about calling IBM for service. When you call for service, have as much of the following information available as possible:...
  • Page 134 Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 135: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

  • Page 136: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x and xSeries information is http://www.ibm.com/systems/x/. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.

  • Page 137: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 138: Important Notes

    IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 139: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 140: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 141: Electronic Emission Notices

    For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators, and power cells includes the cost of the environmental management of their waste.

  • Page 142: Industry Canada Class A Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 143: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Appendix B. Notices...
  • Page 144 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...

  • Page 145: Index

    83 SAS 3 keyboard, non-USB 84 SATA 3 memory 85 video 3 microprocessor 85 cover monitor 85 installing 29 mouse, non-USB 84 removing 28 optional devices 88 CRUs, replacing pointing device, non-USB 84 adapter 30 © Copyright IBM Corp. 2007...
  • Page 146 3 removing 40 humidity 3 specifications 3 memory module order of installation 40 memory problems 85 important notices 2 messages installation order, memory modules 40 diagnostic 94 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 147 messages (continued) problems (continued) service processor 104 serial port 90 microprocessor software 91 problems 85 undetermined 114 replacing 59 USB port 92 type 3 video 92 minimum configuration 114 publications 1 monitor problems 85 mouse connector 5 recovering from BIOS update failure 103 recovery CDs 19 noise emissions 3 removing...
  • Page 148 Configuration/Setup Utility 12 Ethernet controllers 13 ServerGuide CD 11 utility program LSI Logic Configuration Utility program 12 SAS configuration 12 video connector 5 video controller 3 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide...
  • Page 150 Part Number: 49Y0125 Printed in USA (1P) P/N: 49Y0125...

This manual is also suitable for:

System x3250 4365System x32504366

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