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Inmarsat TT-3720A EXPLORER 700 User Manual

Broadband mobile terminal with a detachable antenna, providing highspeed data and voice communication
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EXPLORER
700
™

USER MANUAL

Thrane & Thrane A/S • info@thrane.com • www.thrane.com

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Summary of Contents for Inmarsat TT-3720A EXPLORER 700

  • Page 1: User Manual

    EXPLORER ™ USER MANUAL Thrane & Thrane A/S • info@thrane.com • www.thrane.com...
  • Page 2 Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries. • Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc. •...
  • Page 3 Safety Summary The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment.

  • Page 4: Antenna Safety Instructions

    Antenna Safety Instructions FCC Radiation Exposure statement Transceiver Unit (when separated from the Antenna Unit): This equipment complies with FCC radiation exposure limits for an uncontrolled environment. This equipment should be installed and operated at a distance greater than 20 centimeters (8 inches) between the Transceiver Unit, yourself or any bystander to comply with the Radiation Exposure Requirements.

  • Page 5: About The Manual

    About the Manual About the Manual Intended Readers This manual is a user manual for the EXPLORER 700. The readers of the manual include anyone who is using or intends to use the EXPLORER 700. No specific skills are required to operate the EXPLORER 700. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the EXPLORER 700 according to the guidelines in this manual.

  • Page 6: Table Of Contents

    Table of Contents Safety Summary ....................iii Antenna Safety Instructions .................. iv About the Manual ....................v Chapter 1 Introduction Welcome ........................1 In this chapter ....................... 2 The BGAN system ....................3 The BGAN services ....................5 ® Features and interfaces of the EXPLORER 700 .............6 ®...
  • Page 7 Table of Contents The menus ......................40 Messages menu ....................41 Connect menu ..................... 42 Calls menu ......................43 Settings menu ..................... 44 Properties menu ....................47 Help desk ......................49 Dynamic information in the display ..............50 What’s next? ......................51 Chapter 4 Using the interfaces In this chapter...
  • Page 8 Table of Contents Using a computer with Bluetooth ................ 78 Creating a dial-up connection ................79 Additional interfaces ..................81 ® Using the EXPLORER 700 antenna ..............81 Using a solar panel ..................... 82 Using the I/O interface ..................83 Using the EXPLORER™ Bluetooth Handset charger ..........84 What’s next? ......................
  • Page 9 Table of Contents ® Setting up the EXPLORER ...............104 ® Accessing the EXPLORER 700 settings ..............104 Power up behavior .....................105 Setting the display backlight and contrast ............106 Turning audio indicators on or off ..............106 Enabling activation of stealth mode ..............107 Setting up the interfaces .................108 Enabling/disabling interfaces ................108...
  • Page 10 Table of Contents Uploading software .................... 154 Maintenance ...................... 154 Options and accessories ..................156 Troubleshooting guide ..................157 Status signaling ....................166 Alarm messages ....................166 Log files ......................173 Appendix A Technical specifications In this appendix ....................174 General specifications ..................174 Battery .......................

  • Page 11: Chapter 1 Introduction

    Chapter 1 Introduction Welcome Congratulations on the purchase of your EXPLORER 700! The EXPLORER 700 is a broadband mobile terminal with a detachable antenna, providing high- speed data and voice communication via satellite through the Broadband Global Area Network (BGAN). Just plug in a phone, fax, laptop or PDA, or use the Bluetooth®...

  • Page 12: In This Chapter

    Chapter 1: Introduction Applications include: • Internet browsing • E-mail • Phone and fax services • Large file transfers • Video conferencing and Streaming • VPN (Virtual Private Network) access to corporate servers In this chapter This chapter gives an overview of the BGAN system and services, and introduces the EXPLORER 700.

  • Page 13: The Bgan System

    Internet, transfer files and make telephone calls. Coverage The Inmarsat® BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system.
  • Page 14 Chapter 1: Introduction Overview of the BGAN system A complete BGAN system may include the EXPLORER 700 with connected peripherals, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your EXPLORER 700 and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).

  • Page 15: The Bgan Services

    Chapter 1: Introduction The BGAN services Supported services The services currently supported by BGAN comprise: • A Packet Switched connection to the Internet • A Circuit Switched (Dialed) connection for voice, fax or data • Short Messaging Service (SMS) Packet data service The BGAN network supports different classes of data connection to the Internet.

  • Page 16: Features And Interfaces Of The Explorer ® 700

    Chapter 1: Introduction ® Features and interfaces of the EXPLORER Features Simultaneous voice and data communication over BGAN Full duplex, single or multi-user, up to 492 kbps Support for streaming IP at 32, 64, 128, 256 kbps Seamless global coverage Standard LAN, WLAN, USB, ISDN, Bluetooth and Phone/Fax ports Integral DHCP/NAT wireless router Built-in web interface allowing you to manage your phone book, messages and calls, and...
  • Page 17 Chapter 1: Introduction Overview of interfaces The EXPLORER 700 provides a number of interfaces for connection of various types of computers, fax devices and phones. Using the interfaces on page 52 describes how to use each of the available interfaces. Minimizing power consumption The EXPLORER 700 is designed for minimum power consumption.

  • Page 18: Your Explorer ® 700 Terminal

    Chapter 1: Introduction ® Your EXPLORER 700 terminal Overview The EXPLORER 700 is a compact unit comprising a transceiver with a detachable antenna, compass, display and keypad, all in one unit. Transport Lock BGAN Antenna Compass Display and Keypad EXPLORER Bluetooth Handset Connector Panel Battery...
  • Page 19 Chapter 1: Introduction Light indicators The EXPLORER 700 has two light indicators next to the display: a green power indicator and a red message indicator. Green Power indicator The function of the green Power indicator to the left of the display is as follows: Behavior of green indicator Meaning Short flash every 2 seconds...
  • Page 20 The BGAN LaunchPad from Inmarsat. BGAN LaunchPad is a computer application used to control terminals in the BGAN system. LaunchPad is provided on the Inmarsat BGAN CD-ROM supplied with your EXPLORER 700. For information on how to use the LaunchPad, refer to the manual on the Inmarsat CD-ROM.

  • Page 21: Matrix Of Services And Communication Interfaces

    Chapter 1: Introduction showing battery status etc. Using the web interface, you can view the properties of the EXPLORER 700 and upload software without inserting a SIM card. Upload of software, however, requires an Administrator user name and password. SIM lock The supplier may SIM lock the EXPLORER 700 to a specific provider.

  • Page 22: What's Next

    Chapter 1: Introduction What’s next? This chapter has provided an overview of the BGAN system and of the EXPLORER 700. The next chapters will go into more detail about how to set up and use the EXPLORER 700. The following chapter, Getting started, explains how to unpack and start up the EXPLORER 700, and how to point the antenna in order to get the best possible signal.

  • Page 23: Chapter 2 Getting Started

    Chapter 2 Getting started In this chapter This chapter describes: • what is included in the delivery, • how to insert and remove the battery and SIM card, and • how to start up the EXPLORER 700 and make the first call or data session. Unpacking and assembling Unpacking Unpack the EXPLORER 700 and accessories and check that the following items are present:...
  • Page 24 Chapter 2: Getting started Opening the transport latch The EXPLORER 700 has a transport latch, securing the transceiver and antenna during transport. Open the latch as shown. 2. You can now flip up the antenna module and access the keypad and connectors on the EXPLORER 700.
  • Page 25 Chapter 2: Getting started Detaching the antenna You have two options for using the EXPLORER 700 antenna: • Attached. You can go through the pointing process with the antenna and transceiver attached as one unit. This means you have to move the entire terminal in order to point the antenna towards the BGAN satellite.
  • Page 26 Chapter 2: Getting started Inserting the SIM card The EXPLORER 700 is delivered with the battery separated from the terminal. If the battery is already inserted, remove it as described in Removing the battery on page 18. There are two SIM slots in the EXPLORER 700, marked USIM #1 and USIM #2. USIM #2 is reserved for future use.
  • Page 27 Chapter 2: Getting started Inserting the battery Do as follows: Insert the battery. Make sure the battery is positioned correctly as shown. 2. Press gently until it locks. Note Before using the terminal the first time: To ensure accurate information on the battery capacity you should fully charge, then fully discharge the battery (until the EXPLORER 700 closes down automatically), and finally recharge the battery.
  • Page 28 Chapter 2: Getting started Removing the battery To remove the battery, do as follows: If the transceiver and antenna are attached, open the transport latch and flip up the antenna module. Then gently lift the transceiver out of the antenna frame. 2.
  • Page 29 Chapter 2: Getting started Removing the SIM card To remove the SIM card, first remove the battery as described in Removing the battery on page 18. Note When the SIM card is removed, you cannot use the display menu system nor make calls or start data sessions.

  • Page 30: Placing The Explorer ® 700

    Chapter 2: Getting started ® Placing the EXPLORER Please observe the following rules when placing the EXPLORER 700: • Antenna: To ensure sufficient drainage in rainy conditions, place the antenna with the compass facing up. • Transceiver: It is recommended not to use the transceiver of the EXPLORER 700 outdoors in rainy conditions without any extra protection.
  • Page 31 Chapter 2: Getting started • one on the transceiver • one on the antenna For information on how to connect to a specific interface, see the corresponding section in Chapter 4, Using the interfaces. The end of this section describes how to connect to power. Before connecting to power You can connect to external power or use the battery delivered with your EXPLORER 700.

  • Page 32: Powering The Explorer ® 700

    Chapter 2: Getting started ® Powering the EXPLORER Automatic power up The default behavior of the EXPLORER 700 is to power up automatically when you connect the power cable. If you wish, you can change this power up mode, so that the EXPLORER 700 is only powered if the Power button is pressed.

  • Page 33: Options For The Start-Up Procedure

    Chapter 2: Getting started Options for the start-up procedure Overview of the start-up options You have different options for the start-up procedure. Each of these options are briefly described in this section. For information on how to enter PIN and point the antenna, see the subsequent sections. The following drawing shows the options available after power on.
  • Page 34 Chapter 2: Getting started “Full” procedure (1) After power on, enter the PIN and then point the antenna. In this mode you have full access to the EXPLORER 700, that is you can use the menu system and communicate on the BGAN network. The display will show READY when the menu system is not activated.

  • Page 35: Entering The Sim Pin

    Chapter 2: Getting started Entering the SIM PIN Overview You have to enter a PIN to use the EXPLORER 700, unless the use of PINs is disabled e.g. from the BGAN LaunchPad. The first time you are asked for a PIN, you can choose to cancel (press C). If you cancel, you are asked again after pointing is completed.

  • Page 36: Pointing The Antenna

    Chapter 2: Getting started Wrong PIN You have 3 attempts to enter the PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long. Important If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.
  • Page 37 Chapter 2: Getting started • The Elevation is the vertical rotation angle relative to horizontal. This means that an Elevation of 0° corresponds to the EXPLORER 700 being in an upright Front of antenna position, pointing towards the horizon. The compass has 7 lines dividing the Elevation scale into 6 spaces.
  • Page 38 Chapter 2: Getting started Obtaining a GPS fix The EXPLORER 700 must acquire its own location from the GPS satellites before it can register on the BGAN network. This is called obtaining a GPS fix. If the antenna is placed in an open location with a wide view to the sky, the EXPLORER 700 will probably obtain the GPS fix automatically while you are pointing towards the BGAN satellite.
  • Page 39 Chapter 2: Getting started 2. Tilt the antennaEXPLORER 700 slowly up or down until it points in the correct vertical direction, known as the Elevation. Hold the transport lock and the support bracket while moving the antenna. Do not place your hands on the antenna. 3.

  • Page 40: Using A Fixed Explorer ® 700 Antenna

    Chapter 2: Getting started CANCEL: If you press C instead of OK, you exit the pointing menu and the display shows the Main screen with the message POINT NOW?. If the PIN has been accepted, you now have access to the menu system, but you will not be able to connect to the BGAN network, because the signal strength has not yet been accepted.

  • Page 41: Making The First Call

    Chapter 2: Getting started Making the first call Introduction After connecting cables, entering the PIN and pointing the antenna, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see ®...
  • Page 42 Chapter 2: Getting started ® ® Making a call from one EXPLORER 700 to another EXPLORER To make a call from one EXPLORER 700 to another EXPLORER 700, dial 00 870 <Mobile subscriber number>. Receiving a call To be able to receive a call, the phone must be connected to the correct interface of the EXPLORER 700 (Phone/Fax, ISDN or Bluetooth).

  • Page 43: Making The First Data Connection (Lan)

    Chapter 2: Getting started Making the first data connection (LAN) Before connecting to the LAN interface For the LAN (Local Area Network) interface to work without any further setup, the computer must be set up to obtain an IP address and a DNS server address automatically. To check these settings on your computer, do as follows (For Windows®...

  • Page 44: What's Next

    Chapter 2: Getting started Connecting to the LAN interface Do as follows: Connect the LAN cable to the network interface of your computer. A suitable cable is provided with your EXPLORER 700. 2. Connect the other end of the cable to one of the LAN connectors on the EXPLORER 700.

  • Page 45: Chapter 3 Using The Display And Keypad

    Chapter 3 Using the display and keypad In this chapter This chapter describes how to use the built-in display menu system of the EXPLORER 700. It contains an overview of the entire menu system followed by a description of each menu. It also explains the symbols and messages that may appear in the display, and describes how to navigate using the keypad.
  • Page 46 Chapter 3: Using the display and keypad HELP DESK • shows the phone number to the Airtime Provider, if available. For information on how to navigate in the menu system, see Navigating the display and keypad on page 39. Menu drawing The below drawing shows an overview of the menus in the display menu system of the EXPLORER 700.

  • Page 47: Display During Start-Up

    Chapter 3: Using the display and keypad Display during start-up Start-up sequence There are different options for the start-up procedure. The complete startup procedure is described in Chapter 2, Getting started. This section only describes the behavior of the display during normal startup. After power on you are asked for a PIN.

  • Page 48: Display Symbols

    Chapter 3: Using the display and keypad Display symbols Apart from the menu text, the display can show various symbols. Below is a list of the possible symbols with an explanation to each symbol. Symbol Explanation The battery charge level. When the level is too low (below 10%) the icon flashes.

  • Page 49: Navigating The Display And Keypad

    Chapter 3: Using the display and keypad Navigating the display and keypad Navigating with the keypad The PIN must be entered before you can access the menu system. Note In low temperatures the display may respond slowly when a key is pressed. At temperatures close to -25°C/-13°F the display may even turn black for a moment, e.g.

  • Page 50: The Menus

    Chapter 3: Using the display and keypad Display text When you have not entered the menu system, the Main screen shows the currently most important information. Refer to Dynamic information in the display on page 50. CANCEL in the left side of the display means: Press C to cancel the current operation. OK in the right side of the display means: Press OK to accept the current operation.

  • Page 51: Messages Menu

    Chapter 3: Using the display and keypad Messages menu Viewing the list of messages To see the list of SMS messages, enter the menu system and select MESSAGES. Each message is listed with the name (if known) or the number of the sender. An unopened folder indicates an unread message and an opened folder indicates a read...

  • Page 52: Connect Menu

    Chapter 3: Using the display and keypad Connect menu Streaming Profiles Using the web interface you can define a number of Profiles for data transmission. The Streaming Profiles defined and selected for the LAN interface appear in the CONNECT menu, and can be started and stopped using the keypad.

  • Page 53: Calls Menu

    Chapter 3: Using the display and keypad For information on how to set up the LAN interface, see Configuring the LAN interface on page 112. 3. Select START or STOP and confirm. Calls menu To see a list of calls and data sessions, do as follows: Select CALLS.

  • Page 54: Settings Menu

    Chapter 3: Using the display and keypad Settings menu Point now Important This function will interrupt any ongoing calls or sessions! If you need to repoint the antenna, select SETTINGS > POINT NOW. This will bring you to the Pointing screen, described in Pointing the antenna towards the satellite on page 28.
  • Page 55 Chapter 3: Using the display and keypad 2. Select one of the following: • POINTING: a sound to indicate the signal level during pointing. • MESSAGES: a sound to indicate that a message has arrived. • ALARM: a sound to indicate that an alarm is present. 3.
  • Page 56 Chapter 3: Using the display and keypad Setting the power up mode By default, the EXPLORER 700 starts up automatically when you apply external power. You can change this mode, so that you have to press the Power button to switch on the EXPLORER 700. To set the power up mode, do as follows: Select SETTINGS >...

  • Page 57: Properties Menu

    Chapter 3: Using the display and keypad Properties menu Viewing known Bluetooth devices You can view a list of the Bluetooth devices that are paired with the EXPLORER 700. The devices are listed with their Bluetooth names. The devices in this list can communicate with the EXPLORER 700 without any further setup. To view the list of known Bluetooth devices, select PROPERTIES >...
  • Page 58 Chapter 3: Using the display and keypad Viewing terminal properties You can view properties of the EXPLORER 700 such as IP address, hardware numbers, software version and IMEI number. When contacting Support, please include these numbers. To view the properties, do as follows: Select PROPERTIES >...

  • Page 59: Help Desk

    Chapter 3: Using the display and keypad Alarm list If an error is present in the system, an alarm will be issued. For information on how new alarms are presented, see Display of alarm messages on page 166. To view the list of currently active alarms, enter the menu system and select PROPERTIES >...

  • Page 60: Dynamic Information In The Display

    Chapter 3: Using the display and keypad Dynamic information in the display Types of display information Text in the display can be: • Information of received messages. • Alarms. • Status information. • Request for action. Received messages When messages arrive in your EXPLORER 700, the display indicates the number of new messages that have arrived, and the red message indicator is flashing.

  • Page 61: What's Next

    Chapter 3: Using the display and keypad Status information Status information in the display is normally shown in the lower line of the Main screen. Examples of status information are: READY, REGISTERING and DATA. Displaying ongoing transmission The display shows information on type and duration/MB for calls and data sessions in progress. A 64 K Streaming session is displayed as 64K followed by the duration, •...

  • Page 62: Chapter 4 Using The Interfaces

    85. The BGAN LaunchPad BGAN LaunchPad from Inmarsat is a computer application for setting up terminals in the BGAN system. A CD-ROM with the LaunchPad is included in the delivery. For information on how to use the LaunchPad, refer to the user guide provided with the LaunchPad.

  • Page 63: Services And Interfaces

    Chapter 4: Using the interfaces Services and interfaces A variety of services can be accessed from different interfaces on the EXPLORER 700. The following table shows the possible combinations of services and interfaces, and which types of equipment can be used. Interface on the EXPLORER 700 Service Phone/...

  • Page 64: Enabling Or Disabling An Interface

    Chapter 4: Using the interfaces Enabling or disabling an interface Overview By default, all interfaces are enabled. However, you can disable the LAN interface, the ISDN interface, the WLAN interface, the Bluetooth interface and/or the Phone/Fax interface in order to minimize the power consumption.

  • Page 65: Bluetooth Pairing

    Chapter 4: Using the interfaces Bluetooth pairing What is pairing? Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate with one another. When this happens, the two devices exchange passkeys and join a pair. The pairing process only takes place the first time the two devices are connected. Once the two devices have established a pair, they automatically accept communication when one device recognizes the other device.

  • Page 66: Using A Phone Or Fax Machine

    Chapter 4: Using the interfaces Using a phone or fax machine Selecting the call type Definition The phone connection can be either a Standard Voice connection or a 3.1 kHz Audio connection. In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone/Fax, ISDN or Bluetooth interface.
  • Page 67 Chapter 4: Using the interfaces Phone numbers for incoming 3.1 kHz Audio and Standard Voice 3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a phone connected to the EXPLORER 700 can select whether to use 3.1 kHz Audio or Standard Voice, simply by using one of the two phone numbers.

  • Page 68: Connecting An Analog Phone Or A Fax Machine

    Chapter 4: Using the interfaces Connecting an analog phone or a fax machine Before connecting to the Phone/Fax interface To connect a phone or a fax machine to one of the Phone/Fax connectors, you need an analog telephone cable with an RJ-11 connector. For specifications and pin-out, refer to Phone/Fax interface, 2-port on page 177.

  • Page 69: Connecting An Isdn Phone Or A G4 Fax Machine

    Chapter 4: Using the interfaces Connecting an ISDN phone or a G4 fax machine Before connecting to the ISDN interface To connect a phone or a fax machine to one of the ISDN connectors, you need an ISDN cable with an ISDN connector.

  • Page 70: Connecting A Bluetooth Handset

    Chapter 4: Using the interfaces Connecting a Bluetooth handset Before connecting a Bluetooth handset To use a Bluetooth handset with the EXPLORER 700, you first have to pair the two devices. For information on pairing devices, see Bluetooth pairing on page 55. The Bluetooth handset must be placed within a maximum distance of 100 m from the EXPLORER 700.

  • Page 71: Entering The Sim Pin Using A Phone

    Chapter 4: Using the interfaces Entering the SIM PIN using a phone Entering the PIN If you have a phone connected to the EXPLORER 700, you can use it to enter the PIN at start up, as an alternative to the keypad. Do as follows: Dial the PIN the same way you would dial a phone number: •...

  • Page 72: Making Or Receiving A Phone Call With The Explorer ® 700

    Chapter 4: Using the interfaces ® Making or receiving a phone call with the EXPLORER Analog phone, ISDN phone or Bluetooth handset First connect your phone to the relevant interface. For further information, see Before connecting to the Phone/Fax interface on page 58, Before connecting to the ISDN interface on page 59, or, for the Bluetooth handset, Pairing devices in which you can enter a passkey on page 55.

  • Page 73: Making A Call To The Explorer ® 700

    Chapter 4: Using the interfaces ® Making a call to the EXPLORER To make a call to a phone connected to the EXPLORER 700, dial +870 <Mobile subscriber number> • + is the prefix used in front of the country code for international calls. This is 00 when calling from countries in Europe and from many other countries.

  • Page 74: Dialing Functions

    Chapter 4: Using the interfaces Dialing functions Overview There are a number of dialing functions available in the EXPLORER 700. The following list shows the allocated special-purpose numbers for the EXPLORER 700. Number Function 0 * followed by # or off-hook key Redial last called number on this interface.
  • Page 75 Chapter 4: Using the interfaces Making local phone calls You can make local calls between phones connected to the EXPLORER 700. Local phone numbers always start with 0. For an overview of the numbers, see Overview on page 64. To make a local call, dial <local number>...
  • Page 76 Chapter 4: Using the interfaces Handling waiting calls Note The phone must have an R key to be able to use these functions. The EXPLORER™ Bluetooth Handset uses a softkey in stead of the R key. During a call, if a second party attempts to make contact with you, you may hear a Call Waiting indication.
  • Page 77 Chapter 4: Using the interfaces Transferring a call Note The phone must have an R key to be able to use these functions. The EXPLORER™ Bluetooth Handset uses a softkey in stead of the R key. When you receive a call, you can transfer this call to another phone or headset connected to the EXPLORER 700.

  • Page 78: Sending Or Receiving A Fax Message

    Chapter 4: Using the interfaces Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays.

  • Page 79: Using A Computer

    Chapter 4: Using the interfaces Using a computer Choosing an interface for data connection The EXPLORER 700 has five types of interface for data connection: LAN, USB, ISDN, WLAN and Bluetooth. The following table shows some characteristics of each interface, to help you choose the right interface for your application.

  • Page 80: Standard Or Streaming Data

    Chapter 4: Using the interfaces Standard or Streaming data Definition The BGAN network supports different classes of data connection to the Internet. The main classes are Standard data and Streaming data. • Using a Standard data connection, several users can share the data connection simultaneously.

  • Page 81: Using The Lan Interface

    Chapter 4: Using the interfaces Using the LAN interface Before connecting to the LAN interface The LAN interface on the EXPLORER 700 comprises two connectors. If the two LAN connectors are used simultaneously, the EXPLORER 700 should be in Router mode. Refer to Configuring the LAN interface on page 112.
  • Page 82 Chapter 4: Using the interfaces Connecting to the LAN interface This section does not describe configuration of the LAN interface. For information on configuration, see Configuring the LAN interface on page 112. To connect to the LAN interface, do as follows: Connect the LAN cable to the network interface of your computer.

  • Page 83: Using The Wlan Interface

    Chapter 4: Using the interfaces Using the WLAN interface Before connecting The computer should be placed within a maximum distance of 100 m from the EXPLORER 700. Note that this is the maximum distance in open air; the actual maximum distance may be shorter, depending on the environment.

  • Page 84: Using The Usb Interface

    Chapter 4: Using the interfaces Using the USB interface Before connecting to the USB interface To connect to the USB (Universal Serial Bus) interface, use a USB cable mounted with a USB type B connector. A suitable cable is provided with your EXPLORER 700. For specifications, refer to USB interface on page 180.
  • Page 85 Chapter 4: Using the interfaces When you finish the wizard, the Thrane & Thrane EXPLORER USB driver is installed. To verify that the installation was successful, display the list of modems on your computer (for details, refer to the documentation for your operating system). Two ports called Thrane &...
  • Page 86 Chapter 4: Using the interfaces Using 64 kbps UDI (ISDN) through the USB interface You can communicate using ISDN through the USB interface of the EXPLORER 700, provided that your Internet Service Provider (ISP) supports Unrestricted Digital Information (UDI) and that it is included in your subscription.

  • Page 87: Using A Computer With Isdn

    Chapter 4: Using the interfaces Using a computer with ISDN Before connecting The ISDN interface on the EXPLORER 700 comprises two connectors and supports connection of up to 8 devices simultaneously. However, the Core network presently only supports one 64 kbps ISDN channel per subscription.

  • Page 88: Using A Computer With Bluetooth

    Chapter 4: Using the interfaces Using a computer with Bluetooth Before connecting a computer to the Bluetooth interface The EXPLORER 700 supports various Bluetooth profiles. Remember to activate/install the profile(s) you are going to use on your computer. For a list of supported Bluetooth profiles, see Bluetooth interface on page 182. The computer should be placed within a maximum distance of 100 m from the EXPLORER 700.

  • Page 89: Creating A Dial-Up Connection

    Chapter 4: Using the interfaces Creating a dial-up connection Do as follows: Note The following description is for Windows XP. If you are using a different operating system, the procedure may be different. Start up your computer and the EXPLORER 700. 2.
  • Page 90 Chapter 4: Using the interfaces 10. When you are asked for a phone number, type: *98# if you want a Standard data connection to the Internet and/or the web interface, or *99# if you are going to connect only to the web interface in the EXPLORER 700. To dial up using a specific Profile, type *98*<CID>#.

  • Page 91: Additional Interfaces

    Chapter 4: Using the interfaces Additional interfaces ® Using the EXPLORER 700 antenna Before connecting the antenna You can use the EXPLORER 700 with the antenna attached to the transceiver, or you can detach the antenna from the transceiver and use it as a separate antenna unit. If you are using the antenna attached to the transceiver, use the short antenna cable to connect antenna and transceiver.

  • Page 92: Using A Solar Panel

    Chapter 4: Using the interfaces Using a solar panel Before connecting The EXPLORER 700 battery must be inserted when a solar panel is used. When the solar panel is connected, it will supply the power to charge the battery of the EXPLORER 700. To connect to the solar panel interface, use a suitable cable matching the output power of your solar panel.

  • Page 93: Using The I/O Interface

    Chapter 4: Using the interfaces Using the I/O interface Before connecting The EXPLORER 700 has an Input/Output interface that can be used for control or signaling. One available function is: To implement a remote switch for switching on the EXPLORER 700, you can connect to I/O pin 1.

  • Page 94: Using The Explorer™ Bluetooth Handset Charger

    Chapter 4: Using the interfaces Using the EXPLORER™ Bluetooth Handset charger Before connecting to the EXPLORER™ Bluetooth Handset charger interface If you are using an EXPLORER Bluetooth Handset, you can recharge the handset using the DC charger interface of the EXPLORER 700. Use the charger cable supplied with the EXPLORER Bluetooth Handset.

  • Page 95: Chapter 5 Using The Web Interface

    Chapter 5 Using the web interface In this chapter This chapter describes how to use the web interface to operate, set up and configure the EXPLORER 700. Initial configuration of interfaces is described in the chapter Using the interfaces on page 52. Introduction The web interface What is the web interface?
  • Page 96 Chapter 5: Using the web interface Browser settings If you are connecting your computer using the LAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish.

  • Page 97: Accessing And Navigating The Web Interface

    Chapter 5: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface from a connected computer, do as follows: Connect your computer to the EXPLORER 700. For further information, see Using a computer on page 69. 2.
  • Page 98 Chapter 5: Using the web interface • The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section. • The status field shows battery status and signal strength. •...
  • Page 99 Chapter 5: Using the web interface Navigating the web interface • To expand a menu, click the menu in the navigation pane. • To access status and settings, click the relevant subject in the navigation pane or click the relevant icon in the icon bar. The status or settings are displayed in the contents section. •...

  • Page 100: Entering The Sim Pin In The Web Interface

    Chapter 5: Using the web interface Entering the SIM PIN in the web interface If a computer is connected when you start up the EXPLORER 700, and the web interface is accessed, you can enter the SIM PIN from the web interface. Until you enter the PIN, you can only access the Dashboard and the PROPERTIES window and upload software.

  • Page 101: The Dashboard

    Chapter 5: Using the web interface The Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties of the EXPLORER 700. The NETWORK section shows the name of the Airtime Provider, if this information is available on the SIM card.

  • Page 102: Terminal Properties

    Chapter 5: Using the web interface Terminal properties The TERMINAL section of the Dashboard shows the following: • Status. The status of the EXPLORER 700. This field corresponds largely, but not completely, to the status information in the display. Examples of status information are: Ready, Registering and Data active. •...

  • Page 103: Pointing Using Web Interface

    Chapter 5: Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. • ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call.

  • Page 104: Using The Phone Book

    Chapter 5: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short dial numbers for easy dialing from an analog or Bluetooth handset. • Modify or delete existing names and phone numbers, or enter new names and phone numbers.

  • Page 105: Editing Phone Book Entries

    Chapter 5: Using the web interface The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book.

  • Page 106: Using The Call Log

    Chapter 5: Using the web interface Using the Call log Information on total usage To enter the CALLS window select CALLS from the left navigation pane. The CALLS window contains information on usage for circuit switched connections. The listed information includes: •...

  • Page 107: Viewing The Lists Of Calls

    Chapter 5: Using the web interface Viewing the lists of calls To see information on outgoing, received or missed calls or data sessions, select one of the following lists from the left navigation pane in the CALLS window: • Outgoing calls shows the start time, receiving end phone number, duration, type (Standard or 3.1 kHz Audio) and estimated charge of each outgoing call.

  • Page 108: Handling Messages

    Chapter 5: Using the web interface Handling messages ® Sending an SMS message from the EXPLORER Important If the EXPLORER 700 is not online when you attempt to send a message, the message is moved to the Outbox in stead of the Sent folder. Messages in the Outbox are not automatically sent when the EXPLORER 700 goes online.

  • Page 109: Options For Messages In The Outbox

    Chapter 5: Using the web interface 4. Type in the phone number in the Recipient field. Remember 00 and country code (e.g. 00 45 to call Denmark or 00 1 to call USA). 5. Select whether or not you want Delivery notification for this SMS message. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent.

  • Page 110: Sending An Sms Message To The Explorer ® 700

    Chapter 5: Using the web interface The EXPLORER 700 now attempts to send the message to the new recipient. To make sure the message has been sent, look in the Sent folder. • Click Delete next to a message to delete it. •...

  • Page 111: Options For New Sms Messages

    Chapter 5: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: •...

  • Page 112: Configuring Message Settings

    Chapter 5: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message.
  • Page 113 Chapter 5: Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card. •...

  • Page 114: Setting Up The Explorer

    Chapter 5: Using the web interface ® Setting up the EXPLORER ® Accessing the EXPLORER 700 settings Select SETTINGS from the left navigation pane. The SETTINGS window contains the local settings of the EXPLORER 700. The next sections describe these settings. ®...

  • Page 115: Power Up Behavior

    Chapter 5: Using the web interface Power up behavior Pointing at power up If the EXPLORER 700 is placed in a fixed position it may not be necessary to go through the pointing process every time the EXPLORER 700 is powered. You can set up the EXPLORER 700 to automatically establish a connection to the BGAN network, if you know that the signal strength is sufficient.

  • Page 116: Setting The Display Backlight And Contrast

    Chapter 5: Using the web interface Setting the display backlight and contrast To set the display backlight and contrast, do as follows: In the Backlight section of the SETTINGS window, set the timing. The Timed period is the period of time the light will stay on after the last key is pressed. 2.

  • Page 117: Enabling Activation Of Stealth Mode

    Chapter 5: Using the web interface Enabling activation of stealth mode In Stealth mode, the EXPLORER 700 operates with no sounds nor lights. However, it is still possible to operate the EXPLORER 700 and the display text is, in most cases, readable. Important Only enable activation of Stealth mode if you are going to use it.

  • Page 118: Setting Up The Interfaces

    Chapter 5: Using the web interface Setting up the interfaces Enabling/disabling interfaces By default, all interfaces are enabled. However, you can disable the LAN interface, the Bluetooth interface, the ISDN interface, the WLAN interface and/or the Phone/Fax interface in order to minimize power consumption.
  • Page 119 Chapter 5: Using the web interface • Header Compression enabled: Recommended for low-noise applications. If you select Header Compression enabled, you will be using less bandwidth on header information, leaving more bandwidth for the actual payload. However, if the environment is noisy, the system will have to retransmit information, and you may end up using more bandwidth than without Header Compression.

  • Page 120: Configuring The Usb Interface

    Chapter 5: Using the web interface Configuring the USB interface Note The USB interface cannot be turned off; it is always on. For an explanation of each of the data settings, see Description of data settings on page 108. To configure the USB interface, do as follows: Select SETTINGS >...
  • Page 121 Chapter 5: Using the web interface 2. Under TCP/IP, select whether your computer uses a Dynamic IP address or a Static IP address. If you are using a static IP address, type in the address. To check this setting on your computer, see the TCP/IP properties of the USB connection on your computer.

  • Page 122: Configuring The Lan Interface

    Chapter 5: Using the web interface Configuring the LAN interface Data settings For an explanation of each of the data settings, see Description of data settings on page 108. CAUTION! If you are connected using LAN while changing the settings below, your changes may affect your current connection.
  • Page 123 Chapter 5: Using the web interface 3. Under NAT mode, select whether the EXPLORER 700 should run in Router mode or in Modem mode. Router mode is recommended for most purposes. Select Router mode if one or more computers are connected using the LAN interface, and the EXPLORER 700 should act as a router.
  • Page 124 Chapter 5: Using the web interface • Select Enabled to activate the Profile automatically as soon as a connection can be established. Note that this connection will stay active until you change the setting or disconnect the interface. 11. Select the Primary Profile. Select a Profile from the Primary scroll list.
  • Page 125 Chapter 5: Using the web interface Note that changes to your Profiles are not activated until you click Activate. 14. Click Activate if you want to activate the changes to your Profiles. Port forwarding Port forwarding enables you to setup a server connected to the EXPLORER 700 while the terminal is in Router mode.
  • Page 126 Chapter 5: Using the web interface In the Active column, select which ports should have port forwarding activated. 8. Click Apply. You can now access the mail server from the Internet, using the external IP address of the EXPLORER 700. 98-122988-E Setting up the interfaces...

  • Page 127: Configuring The Wlan Interface

    Chapter 5: Using the web interface Configuring the WLAN interface Note that the settings from the LAN window, except Enabled/Disabled, also apply for the WLAN interface. See Configuring the LAN interface on page 112. To configure the WLAN interface, do as follows: Select SETTINGS >...
  • Page 128 Chapter 5: Using the web interface The XX country code is to be used for countries that are not yet in the list, but where WLAN is licensed. The settings of the XX country code correspond to the most restrictive settings of the other country codes.
  • Page 129 Chapter 5: Using the web interface 8. Select the WLAN mode. The WLAN mode can be 802.11a (5 GHz) or 802.11b/g (2.4 GHz). Note that the settings available depend on the entered country code. Also, in some countries the 5 GHz mode is restricted to indoor use. 9.

  • Page 130: Configuring The Bluetooth Interface

    Chapter 5: Using the web interface Configuring the Bluetooth interface For an explanation of each of the data settings, see Description of data settings on page 108. To configure the Bluetooth interface, do as follows: Select SETTINGS >Bluetooth. 2. Under BLUETOOTH VOICE DEVICES, set the call type for incoming and outgoing calls. All paired voice devices are listed with their local phone numbers.
  • Page 131 Chapter 5: Using the web interface • For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type will be used by default, if possible, for any outgoing call. Note, however, that fax machines and modems must use 3.1 kHz Audio. Note You can override the default setting for outgoing calls by dialing 1* (force a Standard call) or 2* (force a 3.1 kHz Audio call) before the number.

  • Page 132: Pairing Bluetooth Devices From The Web Interface

    Chapter 5: Using the web interface 9. Select the Secondary Profile. Note If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection. 10. Click Apply. Pairing Bluetooth devices from the web interface What is pairing? Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate with one...
  • Page 133 Chapter 5: Using the web interface The Device name is shown to other Bluetooth devices, if the EXPLORER 700 is configured to be shown (refer to step 7. below). 6. Use the predefined Default passkey or type in a new one. This passkey is used by default when pairing devices with the EXPLORER 700.
  • Page 134 Chapter 5: Using the web interface 8. Click Update. 9. When the device you want to pair appears in the list, click Pair next to the device. 10. Enter the passkey of your Bluetooth device. The default passkey for a Bluetooth headset is often 0000. Otherwise, refer to the manual for your Bluetooth device.

  • Page 135: Configuring The Phone/Fax Settings

    Chapter 5: Using the web interface Configuring the Phone/Fax settings Do as follows: Select SETTINGS > Phone/Fax from the left navigation pane. 2. Select Enabled or Disabled to enable/disable the Phone/Fax interface. 3. Set the call type for incoming and outgoing calls. Call types are described in more detail in Selecting the call type on page 56.

  • Page 136: Setting Up Call Services

    Chapter 5: Using the web interface • For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type will be used by default, if possible, for any outgoing call. Note, however, that fax machines and modems must use 3.1 kHz Audio. Note You can override the default setting for outgoing calls by dialing 1* (force the call to Standard) or 2* (force the call to 3.1 kHz Audio) before the number.
  • Page 137 Chapter 5: Using the web interface Call forwarding You can forward incoming calls to another phone number. Do as follows: Select SETTINGS > Phone/Fax > Call forward from the left navigation pane. 2. For each call type, select Enabled next to the situation(s) in which you want to forward incoming calls.
  • Page 138 Chapter 5: Using the web interface Call barring You can bar incoming and/or outgoing calls to and from the EXPLORER 700. Do as follows: Select SETTINGS > Phone/Fax > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the window is updated. 3.
  • Page 139 Chapter 5: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data on the Phone/Fax interface. Do as follows: Select SETTINGS > Phone/Fax > Call waiting from the left navigation pane. 2.
  • Page 140 Chapter 5: Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data on the Phone/Fax interface. Do as follows: Select Settings > Phone/Fax > Line identification from the left navigation pane. 2.
  • Page 141 Chapter 5: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: Select Settings >...

  • Page 142: Configuring The Isdn Interface

    Chapter 5: Using the web interface 5. Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up. Note that if you selected Subscribed above, this setting will not be used.
  • Page 143 Chapter 5: Using the web interface You can select Standard, 3.1 kHz Audio, UDI and/or RDI. Note Connected devices will only receive incoming calls with the call types that are selected here. For example, if only Standard is selected for port 1, and a G4 fax call (using call type UDI) arrives, a fax connected to port 1 will not receive the incoming call.

  • Page 144: Setting A Common Apn

    Chapter 5: Using the web interface Setting a common APN Setting the common APN The common APN setting is defined here and can be selected for each interface. If you are using the same APN for many interfaces, it is easier to define it once, and then simply select it for the relevant interfaces.

  • Page 145: Setting The Language

    Chapter 5: Using the web interface Setting the language You can select the language to use in the web interface and the display menus of the EXPLORER 700. Do as follows: Select SETTINGS > Language. 2. Select the language you want to use. Available languages are: •...

  • Page 146: Properties, Software Upload And Alarm List

    Chapter 5: Using the web interface Properties, software upload and alarm list ® Viewing the properties of the EXPLORER To view the properties of the EXPLORER 700, select PROPERTIES from the left menu. The PROPERTIES window shows: • Local IP address. The local IP address of the EXPLORER 700. •...

  • Page 147: Uploading Software

    Chapter 5: Using the web interface Uploading software Introduction You can upload software from your computer to the EXPLORER 700 without entering the PIN. However, if the PIN is not entered, you must enter the Administration user name and password. The web interface also offers the possibility of downloading the latest software version from the Internet to your computer.
  • Page 148 Chapter 5: Using the web interface 4. In the field UPLOAD SOFTWARE TO TERMINAL, click Browse... 5. Browse to the new software version and accept it. 6. Click the Upload button. Note that the upload procedure takes a couple of minutes. Note When upload is done, your EXPLORER 700 automatically restarts with the new software.
  • Page 149 Chapter 5: Using the web interface 5. Click the link to download the new software to your computer. Important The EXPLORER 700 uses your BGAN airtime subscription to download the new software from the Internet. Note that it can take several minutes to download the software.

  • Page 150: Viewing The Alarm List

    Chapter 5: Using the web interface Viewing the Alarm List When an alarm is issued, the web interface shows an alarm icon in the icon bar. To view the Alarm list, click the alarm icon from the icon bar at the top of the web interface or select Properties >...

  • Page 151: Administration

    Chapter 5: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234. If you have forgotten the administrator password, you can reset the password by clicking the link at the bottom of the window.
  • Page 152 Chapter 5: Using the web interface Resetting the Administrator password If you have forgotten the administrator password, do as follows: Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. 2. Click the link Forgot administrator password? at the bottom of the ADMINISTRATOR LOGON window (see the previous section).
  • Page 153 Chapter 5: Using the web interface Changing the administrator password Do as follows: After entering the Administrator user name and password in the ADMINISTRATION window, locate the section Change administrator logon. 2. Type in the existing user name. 3. Type in the new password and retype it on the next line. 4.
  • Page 154 Chapter 5: Using the web interface Loading a configuration from a file In the ADMINISTRATION window, under Configuration, click Load. 2. Click Browse... to browse to the file you want to import. Then click Open. 3. Click Load. The new configuration is now loaded into your EXPLORER 700. Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION, you are logged off automatically.

  • Page 155: Using Profiles

    Chapter 5: Using the web interface Using Profiles What is a Profile? A Profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a Profile is used to define whether the connection is a Streaming connection or a Standard connection.
  • Page 156 Chapter 5: Using the web interface Defining new Profiles When you define your Profiles you can select Subscribed for many of the settings. If you select Subscribed, the value given in your Airtime subscription will automatically be used. To define a new Profile, do as follows: From the left navigation pane, select ADMINISTRATION >...
  • Page 157 Chapter 5: Using the web interface Examples of machines interaction with remote equipment are: polling for measurement records and automatic data base enquiries (tele-machines). • Background is used for data which is not delay-sensitive, such as E-mails, SMS, download of databases and reception of measurement records. 4.

  • Page 158: Using A Traffic Flow Template

    Chapter 5: Using the web interface Using a Traffic Flow Template What is a Traffic Flow Template? A Traffic Flow Template (TFT) is a packet filter list allowing the Core network and the EXPLORER 700 to classify packets received from the external network into the proper PDP (Packet Data Protocol) context.
  • Page 159 Chapter 5: Using the web interface Defining filters for the Traffic Flow Template To define the filters used in the Traffic flow template, do as follows: From the left navigation pane, select ADMINISTRATION > Traffic Flow Templates > Traffic flow filters. Then fill in the details for each traffic flow filter as described below.

  • Page 160: Setting Up User Permissions

    Chapter 5: Using the web interface Setting up user permissions You can restrict access to parts of the web interface for non-administrator users. To set up the user permissions, do as follows: From the left navigation pane, select ADMINISTRATION > User permissions. 2.

  • Page 161: Help Desk And Diagnostic Report

    Chapter 5: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card. Select HELP DESK from the left navigation pane.

  • Page 162: What's Next

    Chapter 5: Using the web interface What’s next? This chapter has explained how to use the web interface for setup and use of the EXPLORER 700. You should now be able to set up the EXPLORER 700, pair Bluetooth devices, check status, read and send SMS messages, use the phone book and much more.

  • Page 163: Chapter 6 Maintenance And Troubleshooting

    Chapter 6 Maintenance and troubleshooting In this chapter This chapter gives guidelines for troubleshooting and for general maintenance. It also provides an overview of the different means of status signaling, Getting support Overview If this manual does not provide the information required to solve your problem, you may want to contact your Airtime Provider or your local distributor.

  • Page 164: Uploading Software

    Chapter 6: Maintenance and troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the EXPLORER 700, select PROPERTIES in the web interface or in the display menus and see Software information. Uploading software using the web interface You can upload software from the PROPERTIES >...
  • Page 165 Chapter 6: Maintenance and troubleshooting Accurate display of the battery capacity To ensure accurate display of the battery capacity, it is recommended to run a “learning cycle” for every 100 recharge/discharge and at first time use. The learning cycle must be performed at 20°C- 30°C.

  • Page 166: Options And Accessories

    Chapter 6: Maintenance and troubleshooting Options and accessories The following options and accessories are available from Thrane & Thrane: Item Number TT-3625A EXPLORER™ Bluetooth Handset + charger cable EXPLORER™ 2-wire phone + cable TT-3625B TT-3625A, Opt. 003 Desktop charger cradle for EXPLORER™ Bluetooth Handset + power supply TT-3686P EXPLORER 700 Battery...

  • Page 167: Troubleshooting Guide

    Chapter 6: Maintenance and troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy The EXPLORER 700 The battery needs Recharge the battery. Check the battery cannot be switched recharging.
  • Page 168 Chapter 6: Maintenance and troubleshooting Problem Possible Cause Remedy The display shows The SIM card is not Remove the battery and insert the SIM INSERT SIM. present. card in the SIM slot according to the instructions in the section Inserting the SIM card on page 16.
  • Page 169 Chapter 6: Maintenance and troubleshooting Problem Possible Cause Remedy The EXPLORER 700 There is no GPS signal, or Check the GPS status in the display or cannot obtain its the signal is weak. the web interface. position using GPS. If the EXPLORER 700 has To help the EXPLORER 700 obtain GPS not been used recently fix, it should be placed flat on an even...
  • Page 170 Chapter 6: Maintenance and troubleshooting Problem Possible Cause Remedy The web interface The browser is configured For Microsoft Internet Explorer, select cannot be accessed. to use a proxy server. Tools > Internet Options > Connections > LAN Settings and uncheck Use a proxy server for your LAN.
  • Page 171 Chapter 6: Maintenance and troubleshooting Problem Possible Cause Remedy An ISDN connection The ISDN interface is Enable the interface by entering the cannot be established disabled in the display menu system and selecting SETTINGS > INTERFACES > ISDN EXPLORER 700 >...
  • Page 172 Chapter 6: Maintenance and troubleshooting Problem Possible Cause Remedy A Bluetooth handset The interface is disabled in Enable the interface by entering the connection cannot be the EXPLORER 700. display menu system and selecting SETTINGS > INTERFACES > established. BLUETOOTH > ON, or by accessing the web interface and selecting SETTINGS >...
  • Page 173 Chapter 6: Maintenance and troubleshooting Problem Possible Cause Remedy A WLAN connection The WLAN interface is Enable the interface by entering the cannot be established disabled in the display menu system and selecting SETTINGS > INTERFACES > WLAN EXPLORER 700 >...
  • Page 174 Chapter 6: Maintenance and troubleshooting Problem Possible Cause Remedy A USB connection The cable is not properly Connect the cable. cannot be connected. established. The cable type or For information on the correct type of connector type is not connector and cable, refer to USB correct.
  • Page 175 Chapter 6: Maintenance and troubleshooting Problem Possible Cause Remedy A Bluetooth data The interface is off in the Enable the interface by entering the connection cannot be EXPLORER 700. display menu system and selecting SETTINGS > INTERFACES > established. BLUETOOTH > ON, or by accessing the web interface and selecting SETTINGS >...

  • Page 176: Status Signaling

    Chapter 6: Maintenance and troubleshooting Status signaling There are many ways of troubleshooting if an error occurs. The EXPLORER 700 has different means of status signaling, to help you find the cause of a problem: • Indicators. The function of the light indicators next to the display is described in Light indicators on page 9.
  • Page 177 Chapter 6: Maintenance and troubleshooting List of alarms The following list explains the alarms that may show in the display and in the web interface in the EXPLORER 700. Note In the display and in the web interface the ID includes a hyphen followed by a control- digit at the end.
  • Page 178 Chapter 6: Maintenance and troubleshooting Alarm Text Explanation Remedy Ethernet 00280 to The Ethernet interface on Contact your distributor. module error 00289 the EXPLORER 700 cannot be used. Power supply 00290 to Power on/off, charging Contact your distributor. error 00299 and/or LED control may be out of function.
  • Page 179 Chapter 6: Maintenance and troubleshooting Alarm Text Explanation Remedy Battery level 01200 to The battery is running out Recharge the battery or 01209 of power. replace it with a new one. No GPS fix 01300 to The GPS receiver has not Make sure the view to the 01309 yet achieved position fix.
  • Page 180 Chapter 6: Maintenance and troubleshooting Alarm Text Explanation Remedy Temperature 01900 to The temperature is too low If charging is needed, move too low for 01909 for the battery charger to the EXPLORER 700 to a charging operate. warmer location. The temperature must be above 0°C/+32°F for the battery charger to operate.
  • Page 181 Chapter 6: Maintenance and troubleshooting Alarm Text Explanation Remedy Bluetooth 02800 to The list of paired Bluetooth Unpair a paired device to device 02809 devices is full. The make room for a new one. database full EXPLORER 700 does not For information on how to allow more than 7 paired unpair devices, see...
  • Page 182 Chapter 6: Maintenance and troubleshooting Alarm Text Explanation Remedy 2-wire 03500 to 2-wire calibration failed on calibration 03509 the Phone/Fax interface, failure because of: Common mode Check the wires to your balance error. phone or fax. 2. The hook is off. 2.

  • Page 183: Log Files

    Chapter 6: Maintenance and troubleshooting Log files Diagnostic report When contacting Thrane & Thrane for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select Help Desk. Then click Generate report.

  • Page 184: Appendix A Technical Specifications

    In this appendix This appendix contains technical specifications for the EXPLORER 700 and information on Conformity. General specifications The EXPLORER 700 meets or exceeds current and proposed Inmarsat specifications for operation on the Inmarsat Broadband Global Area Network. Item Specification...

  • Page 185: Battery

    Appendix A: Technical specifications Item Specification Robustness 0.5 m/1.64 ft drop on concrete (Operational, 95% survival) Supported web browsers Microsoft Internet Explorer 6.0 (Other browsers may be Mozilla Firefox 1.0 supported as well, but only Apple Safari 2.0 these have been tested.) a.

  • Page 186: Power Input

    Appendix A: Technical specifications Power input Connector pin-out This drawing shows the pin-out for the DC Power connector. Specifications Item Specification DC input range +10 to +32 V DC Power consumption Standby mode 1.2 W (Typical) Transmit mode 18 W (Typical) During charging 65 W max.

  • Page 187: Phone/Fax Interface, 2-Port

    Appendix A: Technical specifications Phone/Fax interface, 2-port Connector pin-out The pin-out for the Phone/Fax connectors is as follows: RJ-11 Connector Function 1 2 3 4 Ring Female (Receptacle) Specifications Item Specification Number of connectors Connector type RJ-11, female 180 Ω + 750 Ω/150nF Impedance 100 m/80 Ω...

  • Page 188: Isdn Interface, 2-Port

    Appendix A: Technical specifications ISDN interface, 2-port Connector pin-out The pin-out for the ISDN connectors is as follows: Function RJ-45 Connector Female (Receptacle) Specifications Item Specification Number of connectors Connector type RJ-45, female Max. number of units per 8 (Max. total power supplied: 1 W) interface Data rate Voice...

  • Page 189: Lan Interface, 2-Port

    Appendix A: Technical specifications LAN interface, 2-port Connector pin-out The pin-out for the LAN connectors is as follows: Function RJ-45 Connector Rx + Rx - Tx + Female (Receptacle) Tx - Specifications Item Specification Number of connectors Connector type RJ-45, female, Auto cross-over MDI/MDI-X (IEEE 802.3 10/100BaseT) Standard ISO/IEC 8877:1992 and...

  • Page 190: Usb Interface

    Appendix A: Technical specifications USB interface Connector pin-out The pin-out for the USB connector is as follows: Type B Function +5 V DC Female (Receptacle) Specifications Item Specification Version 1.1 (Slave) Connector type B, female Max. data rate 12 Mbps Max.

  • Page 191: Wlan Access Point

    Appendix A: Technical specifications WLAN Access Point Specifications Item Specification Standard IEEE 802.11 a/b/g Antenna Dual space diversity antennas integrated in transceiver unit Frequencies 2.4 GHz (802.11b/g) or 5 GHz (802.11a) Max. coverage outdoor 100 m/328 ft Max. data rate 54 Mbps a.

  • Page 192: Bluetooth Interface

    Appendix A: Technical specifications Bluetooth interface Specifications Item Specification Version Standard Power Class 1. The Class 1 interface also supports Class 2 and Class 3 peripherals if they support RSSI (Received Signal Strength Indicator). Antenna Integrated in transceiver unit Physical media Frequency-Hopping Spread Spectrum RF Max.

  • Page 193: Antenna Interface On Transceiver

    Appendix A: Technical specifications Antenna interface on Transceiver Connector pin-out This drawing shows the antenna connector Signal on the transceiver. Specifications Item Specification Connector type TNC, female 100 m/328ft, single cable, 50 Ω Max. cable length 1.4 Ω total Max. cable loss /20 dB @ 1.5 GHz Max.

  • Page 194: Detachable Antenna

    EXPLORER 700. Specifications Item Specification Type Directional patch array, manually adjustable Polarization RHCP Connector type QN, female Frequencies Inmarsat Transmit 1626.5 to 1660.5 MHz Receive 1525.0 to 1559.0 MHz Bearer bandwidth 200 kHz 1575.42 MHz EIRP 20 dBW ±1 dB 98-122988-E...

  • Page 195: Explorer™ Bluetooth Handset Charger Interface

    Appendix A: Technical specifications EXPLORER™ Bluetooth Handset charger interface Connector pin-out Pin 1, Pin 2, This drawing shows the connector for the EXPLORER 6.4 V Bluetooth Handset charging interface. Pin 1 is the pin closest to the coding projection on the plastic insert.

  • Page 196: Solar Panel Interface

    Appendix A: Technical specifications Solar panel interface Specifications Item Specification Connector type DC input connector (for pin-out, see Power input on page 176) Solar panel type 12 V unregulated solar panels, built-in Maximum Power Point Tracking for solar panel regulation. Max.

  • Page 197: I/O Interface

    Appendix A: Technical specifications I/O interface Connector pin-out 3 Input/Output This drawing shows the connector for the Input/Output interface. 3 GND Specifications Item Specification Connector type 1 TT31-203302-403, S2L SMT 3.5/6/90G, Weidmuller 1794210000 Function 3 input/output Input TTL-level, voltage 0 V to 32 V Output Sinking current max.

  • Page 198: Serial Number Labels

    Appendix A: Technical specifications Serial number labels The following label is placed on the transceiver part of the EXPLORER 700. The following label is placed on the antenna part of the EXPLORER 700. “Xes” are replaced by the relevant numbers for the specific transceiver/antenna. 98-122988-E...

  • Page 199: Conformity

    Appendix A: Technical specifications Conformity CE (R&TTE) The EXPLORER 700 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in electronic copy on the next page. The WLAN interface is CE certified through the manufacturer of the WLAN card. Use of WLAN: The WLAN interface requires that the user enters the current country of operation.

  • Page 201: Appendix B At Commands

    Appendix B AT commands In this appendix This appendix contains a list of AT Commands for the EXPLORER 700. Starting up an AT command session Set up your computer to use either the USB or Bluetooth interface. For further information, see Using the USB interface on page 74 or Using a computer with Bluetooth on page 78.

  • Page 202: List Of Supported At Commands

    Appendix B: AT commands List of supported AT commands Command Function Answer Dial Command echo Hang up Request identification information Monitor speaker loudness Monitor speaker mode Automode control Select pulse dialing (command) Result code suppression Set register Select tone dialing (command) DCE response format Result code selection and call progress monitoring control Reset to default configuration...
  • Page 203 Appendix B: AT commands Command Function AT+CBC Battery charge AT+CBST Select bearer service type AT+CCFC Call forwarding number and conditions AT+CCLK Clock AT+CCUG Closed user group AT+CCWA Call waiting AT+CCWE Call meter maximum event AT+CDIP Called line identification presentation AT+CEER Extended error report AT+CFCS Fast call setup conditions...
  • Page 204 Appendix B: AT commands Command Function AT+CGQMIN Quality of service profile (minimum acceptable) AT+CGQREQ Quality of service profile (requested) AT+CGREG GPRS network registration status AT+CGSMS Select service for MO SMS messages AT+CGSN Request product serial number identification AT+CGTFT Traffic flow template AT+CHLD Call related supplementary services AT+CHUP...
  • Page 205 Appendix B: AT commands Command Function AT+CMOD Call mode AT+CMSS Send message from storage AT+CNMI New message indication to TE AT+CNUM Subscriber number AT+COLP Connected line identification presentation AT+COPN Read operator names AT+COPS PLMN selection AT+CPAS Phone activity status AT+CPBF Find phone book entries AT+CPBR Read phone book entries...
  • Page 206 Appendix B: AT commands Command Function AT+CSIL Silence command AT+CSMS Select message service AT+CSQ Signal quality AT+CSSN Supplementary service notifications AT+CSTA Select type of address AT+CSTF Settings time format AT+CSVM Set voice mail number AT+CUSD Unstructured supplementary service data AT+CAAP Automatic answer for eMLPP Service AT+FCLASS Select mode...
  • Page 207 Appendix B: AT commands Command Function AT_ILOG Retrieve log file from the EXPLORER 700 AT_IMETER Call metering AT_INIS Network interface status AT_IPOINT Antenna pointing AT_ISIG Signal quality indication AT_ITCSI Configure incoming voice quality AT_ITCSO Configure outgoing voice quality AT_ITEMP Temperature in the EXPLORER 700 AT_ITISDN ISDN Configuration AT_ITMSN...

  • Page 208: Glossary

    Glossary Glossary Access Point Name. The Access Point Name is used by the EXPLORER 700 user to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility.
  • Page 209 LaunchPad LaunchPad is a PC application used to control terminals in the BGAN system. LaunchPad is provided on the Inmarsat CD-ROM supplied with your EXPLORER 700. Use of the LaunchPad is described in the user guide on the same CD-ROM.
  • Page 210 Glossary Media Access Control address. A hardware address that uniquely identifies each node of a network. Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. A NAT module makes all necessary address translations.
  • Page 211 Glossary Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular network etc. Service Data Unit. Also known as a data packet. Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages.

  • Page 212: Index

    Index Index Numerics 2-wire interface backlight in display connecting barring calls setting voice quality battery specifications charging 64 kbps UDI using USB guidelines for use inserting removing specifications BGAN access rights in web interface coverage setting up services accessories available system overview administration settings Bluetooth devices...
  • Page 213 Bluetooth handset charging type number I⁄O interface export configuration ISDN overview Phone/Fax Power sending or receiving contact information FCC compliance contrast in display features Country forwarding calls selecting for WLAN coverage Inmarsat BGAN system general specifications GMPCS compliance dashboard 98-122988-E...
  • Page 214 Index antenna LAN interface frequency connecting obtaining GPS fix setting up position specifications troubleshooting language view status selecting LaunchPad LEDs function hardware light and sound view version disabling Header compression light indicators enable or disable for Bluetooth function enable or disable for LAN line identification help desk number local phone call...
  • Page 215 Index Profiles for data transmission off-line selecting for Bluetooth working with EXPLORER 700 selecting for LAN options available selecting for USB Outbox for SMS messages properties resending or deleting messages view Proxy server disabling PUK code paired Bluetooth devices view list pairing Bluetooth devices phone quality of voice...
  • Page 216 Index SMS in web interface forwarding telephone interface opening connecting receiving setting voice quality replying to specifications sending total usage SMS service number viewing software Traffic Flow Templates uploading troubleshooting guide view version type number of EXPLORER 700 terminal sound typography used in this manual alarm message...
  • Page 217 Index wireless LAN interface connecting setting up specifications WLAN country code WLAN interface connecting setting up specifications 98-122988-E...

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