HP 260 G1 Maintenance And Service Manual
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HP 260 G1 Maintenance And Service Manual

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HP 260 G1 Desktop Mini PC

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Summary of Contents for HP 260 G1

  • Page 1 Maintenance and Service Guide HP 260 G1 Desktop Mini PC...
  • Page 2 This computer may require upgraded and/ or proprietor. separately purchased hardware and/or a DVD drive to install the Windows 7 software and The only warranties for HP products and take full advantage of Windows 7 functionality. services are set forth in the express warranty http://windows.microsoft.com/en-us/...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Front panel components ............................2 Rear panel components ............................3 Serial number location ............................4 2 Illustrated parts catalog ..........................5 Chassis spare parts ..............................5 Computer major components ......................5 Drives ..............................
  • Page 6 Cable management .............................. 16 4 Removal and replacement procedures ......................17 Preparation for disassembly ..........................17 Access panel ................................ 18 Hard drive ................................19 Memory ................................21 SODIMMs ............................21 DDR3L-SDRAM SODIMMs ........................21 Populating SODIMM sockets ......................22 Replacing SODIMMs ........................... 23 Replacing the battery ............................
  • Page 7 Creating recovery media ........................95 Creating recovery media using HP Recovery Manager (select models only) ....95 Creating recovery discs with HP Recovery Disc Creator (select models only) ....96 Creating recovery discs ................96 Backing up your information ..................97 System Restore ..........................
  • Page 8 System Recovery when Windows is not responding ............. 99 System Recovery using recovery media (select models only) ........99 Using HP Recovery Disc operating system discs (select models only) ....... 100 Appendix A Power Cord Set Requirements ...................... 102 General Requirements ............................102 Japanese Power Cord Requirements ........................

  • Page 9: Product Features

    Product features Standard configuration features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). NOTE: This computer model can be used in a tower orientation or a desktop orientation. The tower stand is sold separately.

  • Page 10: Front Panel Components

    Front panel components Drive configuration may vary by model. Dual-State Power Button Microphone Connector Hard Drive Activity Light Headphone Connector USB 3.0 Ports NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code.

  • Page 11: Rear Panel Components

    Rear panel components AC Power Cord Connector Line-Out Connector for powered audio devices (green) DisplayPort Monitor Connector USB 2.0 Ports (black) with keyboard wakeup function RJ-45 (network) Jack USB 3.0 Ports (blue) Power Cord Retainer Clip Cable lock slot VGA Monitor Connector (blue) Rear panel components...

  • Page 12: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features...

  • Page 13: Illustrated Parts Catalog

    Chassis spare parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Item...
  • Page 14 Item Description ● Windows 8.1 Professional ● NetClone Intel Core i3-4030U processor: ● Without Windows operating system ● Windows 8.1 Standard ● Windows 8.1 Professional ● NetClone Intel Pentium 3558U processor: ● Without Windows operating system ● Windows 8.1 Standard ●...

  • Page 15: Drives

    Drives Item Description Hard drive: 500 GB, 7200 rpm hard drive, 2.5-inch Solid state drives: 256 GB, self-encrypting (SED), OPAL 2.0 128 GB M.2 solid state drive: 32 GB, M.2 2242DS Grommet, hard drive (not illustrated) Chassis spare parts...

  • Page 16: Misc Parts

    Misc parts Item Description Heat sink Speaker Hard drive connector and cable Hard drive cage Antennas and transceivers WLAN module (Realtek RTL8188EE 802.11b/g/n Wireless LAN Driver) Rubber screw covers Power supply, 65W, 89% efficiency Memory modules (SODIMM, PC3-12800) Chapter 2 Illustrated parts catalog...
  • Page 17 Item Description 8-GB 4-GB 2-GB Stand HP Ultraslim Keyed Cable Lock Grommet, hard drive Adapters: DisplayPort to HDMI 1.4 DisplayPort to VGA DisplayPort to DVI DisplayPort cable Mouse, USB, optical Keyboard, USB Chassis spare parts...

  • Page 18: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 19: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 20: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 21: Routine Care

    ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 22: Cleaning The Monitor

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 23: Hard Drives

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service considerations...

  • Page 24: Sata Hard Drives

    6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.

  • Page 25: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for disassembly...

  • Page 26: Access Panel

    Access panel Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the rubber plugs from the two holes closest to the front of the computer (1). Remove the screws from the two holes closest to the front of the computer (2). Turn the computer over.

  • Page 27: Hard Drive

    Hard drive Description Hard drives: 500 GB, 7200 rpm hard drive, 2.5-inch Solid-state drives: 256 GB, self-encrypting (SED), OPAL 2.0 128 GB Grommet, hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
  • Page 28 Unplug the combined power and data cable from the hard drive. Transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Reverse this procedure to replace the hard drive. Chapter 4 Removal and replacement procedures...

  • Page 29: Memory

    Memory Description 8-GB, PC3-12800, SODIMM 4-GB, PC3-12800, SODIMM 2-GB, PC3-12800, SODIMM The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM.

  • Page 30: Populating Sodimm Sockets

    Populating SODIMM sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM2. The DIMM1 socket operates in memory channel B. The DIMM2 socket operates in memory channel A. Item Description System Board Label...

  • Page 31: Replacing Sodimms

    Replacing SODIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
  • Page 32 To remove a SODIMM, press outward on the two latches on each side of the SODIMM (1) then pull the SODIMM out of the socket (2). Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place.
  • Page 33 Align the memory door over the SODIMMs, lower the door, and then press the door into place. The computer automatically recognizes the additional memory when you turn on the computer. Memory...

  • Page 34: Replacing The Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 35 Pull back on the clip (1) that is holding the battery in place, and lift the battery out of the holder (2). Pull back on the clip (1) and slide the replacement battery down into the holder (2). CAUTION: Be sure the + symbol on the battery is facing the outer edge of the computer. Replacing the battery...

  • Page 36: Speaker

    Speaker A single speaker is located behind the front bezel. It is secured by bottom clips that fit into slots in the system board. A WLAN antenna transceiver mounts to the front of the speaker assembly. To remove the speaker: Prepare the computer for disassembly (Preparation for disassembly on page 17).
  • Page 37 From the front of the computer, pull the speaker away from the computer to disengage it from the system board. To install the speaker, reverse the removal procedures. When installing the speaker, insert the clips on the bottom of the speaker into the slots in the system board. NOTE: The following image shows an upside-down view of the computer and speaker.

  • Page 38: Fan

    The fan sits atop the heat sink and is secured with two Torx screws. Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the access panel (Access panel on page 18). Disconnect the fan cable from the system board connector labeled CPUFAN (1). Remove the two Torx screws that secure the fan to the heat sink (2).

  • Page 39: Heat Sink

    Heat sink The heat sink is secured with four captive Torx screws. Be sure to remove and replace the screws in the order indicated on the heat sink. Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the access panel (Access panel on page 18).

  • Page 40: Drive Cage And Drive Cable

    Drive cage and drive cable The drive cage is located next to the heat sink and is secured with four Torx screws. The drive cable routes through a slot in the drive cage. When removing the drive cage, lift the cage up to access the drive cable connector underneath, and then disconnect the cable.
  • Page 41 Note that the drive cable routes through a slot in the drive cage (2). Lift the drive cage up to access the drive cable connector under the drive cage. CAUTION: To avoid damage to the drive cable or connector, be careful not to inadvertently disconnect the cable when lifting the drive cage.
  • Page 42 While holding the drive cage, disconnect the drive cable from the SATA1 connector on the system board. Lift the drive cage and drive cable from the computer. Slide the drive cable out of the slot in the drive cage. To install the drive cage and drive cable, reverse the removal procedures. Chapter 4 Removal and replacement procedures...

  • Page 43: Wlan Module

    WLAN module The WLAN module is located partially under the drive cage. The WLAN module is secured with two Phillips screws and has two connected antennas. The main antenna connects to a transceiver on the speaker assembly. The auxiliary antenna connects to a transceiver on the side of the chassis. NOTE: WLAN module appearance may vary.
  • Page 44 Pull the module away from the socket to remove (3). To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Chapter 4 Removal and replacement procedures...

  • Page 45: M.2 Solid-State Drive

    M.2 solid-state drive Description 32 GB solid-state drive (SSD), M.2, 2242DS The M.2 SSD is secured with one Phillips screw. It is located under the drive cage. To remove the M.2 SSD: Prepare the computer for disassembly (Preparation for disassembly on page 17).
  • Page 46 Lift the module to a 45-degree angle, and then pull it away to remove it from the socket. To install the M.2 SSD, reverse the removal procedures. NOTE: M.2 SSDs are designed with a notch to prevent incorrect insertion. Chapter 4 Removal and replacement procedures...

  • Page 47: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Description System board with embedded Intel Core i5-4210U processor: ● Without Windows operating system ● Windows 8.1 Standard ● Windows 8.1 Professional ●...
  • Page 48 Disconnect all cables from the system board, noting their location for reinstallation. Remove the two Torx screws (1) that secure the system board to the computer. Lift the front of the system board, and then pull the board away from the rear connect side to remove it from the computer (2).
  • Page 49 Press to enter Computer Setup. Go to Security > System ID’s. If necessary, press Ctrl+A to initiate edit mode. Edit the fields listed. If the feature byte has data or is not editable, then it was not cleared and cannot be edited.

  • Page 50: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component CPUFAN White Fan connector SPKR White Speaker connector DIMM2 Black Secondary memory X1PCIEXP11 Black WLAN module socket socket CMOS Yellow CMOS reset button Black Solid-state drive socket DIMM1 Black Primary memory socket...

  • Page 51: Wlan Antennas

    WLAN antennas The antennas route from the WLAN module to transceivers on the front of the speaker and the inside of the chassis. Remove the speaker to replace the main antenna and transceiver. Remove the system board to replace the auxiliary antenna and transceiver. To replace the antennas: Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 52 Remove the main transceiver from the front of the removed speaker assembly. The transceiver is secured to the speaker using adhesive. Pull the antenna cable through the hole in the speaker assembly, and then separate the antenna from the speaker assembly. Chapter 4 Removal and replacement procedures...
  • Page 53 Remove the auxiliary transceiver from the inside of the chassis. The transceiver is secured to the chassis using adhesive. Reverse the removal procedure to install the WLAN antennas and transceivers. WLAN antennas...

  • Page 54: Changing From Desktop To Tower Configuration

    Orient the computer so that its right side is facing up and place the computer in the optional stand. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Reconnect the power cord and any external devices, then turn on the computer.

  • Page 55: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 56: Using Computer Setup (F10) Utilities

    Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. Repeatedly press when the monitor light turns green to access the utility. You can also press to a menu that allows you to access different options available at startup, including the Computer Setup utility.

  • Page 57: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-1 Computer Setup—File Option Description System Information Lists: ● Manufacturer ● Product name ● SKU number ● Serial number ● Asset tag ● Born on Date ●...

  • Page 58: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...

  • Page 59: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 60 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 61: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-4 Computer Setup—Power Option Description ● OS Power Management Runtime Power Management—Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor.

  • Page 62: Recovering The Configuration Settings

    Table 5-5 Computer Setup—Advanced (for advanced users) (continued) Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security. Bus Options Allows you to enable or disable: ●...

  • Page 63: Troubleshooting Without Diagnostics

    Helpful hints on page 56 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.

  • Page 64: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 65: Solving General Problems

    CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Solving general problems You may be able to easily resolve the general problems described in this section.
  • Page 66 Computer date and time display is incorrect. Cause Solution NOTE: Connecting the computer to a live AC outlet prolongs the Replacement section for instructions on installing a new battery, life of the RTC battery. or contact an authorized dealer or reseller for RTC battery replacement.
  • Page 67 Poor performance. Cause Solution Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory. Add more memory.

  • Page 68: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications.
  • Page 69 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard ▲ Perform Drive Protection System (DPS) testing in system drive may have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer.

  • Page 70: Solving Display Problems

    (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Chapter 6 Troubleshooting without diagnostics...
  • Page 71 Blank screen and the power LED flashes red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 72 The picture is broken up, rolls, jitters, or flashes. Cause Solution In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart. Fluorescent lights or fans may be too close to the monitor. Monitor needs to be degaussed.
  • Page 73 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Certain typed symbols do not appear correct. Cause Solution The font you are using does not support that particular symbol.

  • Page 74: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications.
  • Page 75 Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format.

  • Page 76: Solving Printer Problems

    Solving printer problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online.

  • Page 77: Solving Keyboard And Mouse Problems

    Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive.

  • Page 78: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution Windows 8.1: Press the Windows logo to open the Settings charm. Use the arrow keys to select Power, and then press Enter. Use the arrow keys to select Shut Down, and then press Enter.
  • Page 79 Table 6-1 Solving Hardware Installation Problems A new device is not recognized as part of the system. Cause Solution Device is not seated or connected properly. Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Cable(s) of new external device are loose or power cables are Ensure that all cables are properly and securely connected and unplugged.

  • Page 80: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2. Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 81 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 82 Table 6-2 Solving Network Problems (continued) Diagnostics reports a failure. Cause Solution The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of Ensure that the cable and device at the other end are operating the cable.

  • Page 83: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 84: Solving Usb Flash Drive Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table.

  • Page 85: Solving Internet Access Problems

    System will not boot from USB flash drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Removable Media Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable media in Storage >...

  • Page 86: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 87 Computer will not continue after HP logo screen displays. Cause Solution Windows installation disc or a system repair disc that you created earlier. In Windows 8.1, use Automatic Repair to fix problems that might prevent Windows from starting correctly. To access Automatic Repair:...

  • Page 88: Post Error Messages

    POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non- error text messages.
  • Page 89 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 90 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 2212-USB Key Provisioning failure writing to USB device used for USB key provisioning will...
  • Page 91 Control panel message Description Recommended action If the error persists and system BIOS has been recently updated, restore previous system BIOS version. If the error still persists, replace the system board. 2219-USB Key Provisioning file has invalid Provisioning file contained on the USB key has Recreate the provisioning file using third header identifier been corrupted or is not a valid version for the...

  • Page 92: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Beeps stop after fifth iteration a DIMM module. but LEDs continue until problem Reseat DIMMs. is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 7 POST error messages...
  • Page 93 Activity Beeps Possible cause Recommended action Red Power LED flashes six times, Pre-video graphics error. Replace the system board. once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes seven System board failure (ROM Replace the system board.

  • Page 94: Password Security And Resetting Cmos

    Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 95: Changing A Setup Or Power-On Password

    Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 96: Deleting A Setup Or Power-On Password

    When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type the new password carefully since the characters do not appear on the screen. Press Enter.
  • Page 97 CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility on page 47 for information on backing up the CMOS settings.

  • Page 98: Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.

  • Page 99: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardward Diagnostics to USB device. Option 1: HP PC Diagnostics homepage–Provides access to the latest UEFI version Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 100: 10 System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8.1 or Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 101: Using Reset When The System Is Not Responding

    For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 93.

  • Page 102: Recovery Using Windows Operating System Media (Purchased Separately)

    Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 103: Creating Recovery Media

    Backing up your information on page NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 104: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 105: Backing Up Your Information

    Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.

  • Page 106: System Recovery

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 107: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 108: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 109 After the repair is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. Backing up, restoring, and recovering in Windows 7 101...

  • Page 110: Appendix A Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 111: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 112: Appendix B Statement Of Volatility

    Follow the instructions to flash the BIOS that are found on the website. Flashing the BIOS will reset it back to factory settings. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.
  • Page 113 To clear the Setup or Power-On passwords if set, and clear any other settings, power down the computer and remove the AC power cord and the computer hood. Locate the green/blue two pin password jumper on header E49 (labeled PSWD) and remove it. Remove the AC power, wait 10 seconds until the unit AC power has drained out, then press the clear CMOS button.

  • Page 114: Appendix C Specifications

    Specifications Table C-1 Specifications Dimensions (with stand) 6.9 in 175 mm Height 7.0 in 177 mm Width 1.3 in 34 mm Depth Approximate Weight 1.6 lb 0.7 kg Temperature Range 41° to 95°F 5° to 35°C Operating -22° to 149°F -30°...

  • Page 115: Index

    SATA data 16 HP PC Hardware Diagnostics (UEFI) cautions downloading 91 F10 Setup AC power 10 HP Recovery Disc Creator, using 96 access problem 57 cables 15 f11 recovery, Windows 8.1 92 electrostatic discharge 10 keyboard cleaning 13...
  • Page 116 memory 75 data cable pinouts 16 LEDs monitor 62 hard drive characteristics 16 blinking PS/2 keyboard 84 mouse 69 screws, correct size 14 network 72 serial number location 4 printer 68 service considerations 14 M.2 solid-state drive software 78 setup password 86, 87, 88 illustrated 7 product ID location 4 software...
  • Page 117 creating system restore points hard drive recovery 98 Help and Support 94 steps for creating recovery discs 96 steps for creating recovery media 95 steps for creating recovery USB flash drive 96 System Recovery 98 System Recovery using recovery media 99 System Restore 97 Windows 7 operating system discs using for restore 100...

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