Troubleshooting - Transcend m2 Quick Instruction Manual

Multi-card reader

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Table Of Contents

Table of Contents

If a problem occurs with your Multi-Card Reader, please first check the information listed below before

taking your Multi-Card Reader for repair. If you are unable to remedy a problem from the following hints,

please consult your dealer, service center, or local Transcend branch office. We also have FAQ and

Support services on our websites.

Driver CD cannot auto-run in Windows

Go to the Device Manager in the Control Panel and enable the Auto-Insert function for the CD-ROM

drive.

Operating system cannot detect the Multi-Card Reader

Check the following:

Is your Multi-Card Reader properly connected to the USB port? If not, unplug it and plug it in again.

Is your Multi-Card Reader connected to the Mac keyboard? If yes, unplug it and plug it into an

available USB port on your Mac Desktop.

Is the USB port enabled? If not, refer to the user's manual of your computer (or motherboard) to enable

it.

Is the necessary driver installed? If your computer is using Windows 98SE, 2000 (SP1/SP2), or Mac

OS 9.x you must insert the Driver CD into the CD-ROM and refer to the

Windows 98SE, 2000 (SP1 and SP2)

the driver installation before using your Multi-Card Reader. A driver is not required for Windows

ME/2000 (SP3, or later)/XP/Vista

Why won't the Multi-Card Reader recognize my Memory Card?

First check that the Memory Card is compatible with the Card Reader, then check that you inserted the

Memory Card correctly with the appropriate side facing up/down.

When I plug my Multi-Card Reader into a Mac

Check the following:

™

If your Mac

OS is pre-Mac

A compatible Memory Card must be inserted into the Multi-Card Reader before the Reader will appear

on the Mac's screen.

Cannot find the file that was just copied using the Multi-Card Reader

You should always open a transferred file in its new location to ensure it transferred successfully. Re-copy

the file and refer to the

process is completed.

A File that was just deleted still appears

Re-delete the file and refer to the

the delete process is completed.