Fiat 2015 BLUE&ME Owner's Manual Supplement page 105

104 TROUBLESHOOTING
Problem
Display screen shows: • A technical error occurred with the mobile device
DISCONNECTED.
• During an ongoing phone conversation, the mo-
Display screen shows: • A technical error occurred during the pairing
PAIR. FAILED and the
system says "Pairing
unsuccessful. Please
try again."
Display screen shows: • The caller is not recognized as a name stored in
PRIVATE NUMBER
• The caller has blocked caller ID to prevent the
Probable Cause
Bluetooth® wireless technology capabilities
bile device was taken out of the system range
procedure
the phonebook, or the paired mobile device does
not have a called ID feature
system from displaying the caller's name and/or
phone number
Possible Solution
• Reset BLUE&ME™ by turning the mobile device
off and on
• Reset BLUE&ME™ by turning the ignition key to
OFF and then to ON again
• Verify the correct PIN number, and try entering it
again
• Reset the mobile device by turning it off and on,
and then retry the pairing procedure – see the
section SETTING FUNCTIONS - PAIRING YOUR
MOBILE DEVICE
• Enter a contact in your mobile device phonebook
for the incoming call, and then download your
phonebook or contact again
• For phones with no caller ID support or for calls
from callers with caller ID blocked, nothing can be
done and the message will always appear