Alcatel-Lucent 4035 User Manual
  1. Manuals
  2. Brands
  3. Alcatel-Lucent Manuals
  4. Telephone
  5. 4035
  6. User manual

Alcatel-Lucent 4035 User Manual

Attendant set omnipcx enterprise communication server
Hide thumbs
Table of Contents

Advertisement

Quick Links

Alcatel-Lucent OmniPCX Enterprise
Communication Server
Alcatel-Lucent 4035 Attendant Set
User Manual

Advertisement

Table of Contents
loading

Related Manuals for Alcatel-Lucent 4035

Summary of Contents for Alcatel-Lucent 4035

  • Page 1 Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent 4035 Attendant Set User Manual...
  • Page 2 Legal notice: Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.

  • Page 3: Table Of Contents

    Chapter 1 Introduction to the 4035 attendant set Overview ....................Fixed keys ....................Preprogrammed and programmable keys ........Preprogrammed keys ..................Programmable keys ..................LCD blocks (key symbols) ................Additional programmable keys ............Soft keys (dynamic function keys) ..........Principle ......................
  • Page 4 Putting the set into service (status) ..........Methods for calling a number ............Direct dialing ....................Calling via the set directory ................Call by programmed key ................Dial (call) by name ..................Call by speed dialing ..................Call to an internal user .................
  • Page 5 Transfer without presentation ................ Transfer with presentation ................Transfer to a busy set ..................Text messages ..................Preprogrammed message ................Message to complete ..................Free message (to be created) ............... Routing participants to a meet-me conference ......The conference circuit is free ................ Adding participants ..................
  • Page 6 Chapter 5 Management from the attendant set 1 Secret code of set .................. Keys used ....................Information fixed key ..................Trunk group reservation key ................Service key ....................Choice of language ................Attendant set ergonomics ..............Ringing - Melody - Volume level ..............Programming the ringing cadence ..............
  • Page 7 Trunk group reservation ..............Reservation/Cancel reservation ..............Direct Outward Dialing authorization or inhibition .......... Selective reservation or cancellation ............. Status change of the attendant group sets ........Overflow between attendant groups (Mutual Assistance) ..Activation/cancellation ................... Adjusting the overflow threshold (calls to the attendant group) ..... Declaring a new user ................

  • Page 9: Overview

    During operation, one or more attendants share the workload (up to 50 may be installed in the same system). Each attendant set (or console) must belong to an attendant group. The keys appearing on the 4035 set offer the range of features (functions) required for efficient management of incoming and outgoing calls.

  • Page 10: Fixed Keys

    15. Hands-free, listen and fixed audio volume keys (<=decrease; >=increase). 16. A fixed microphone ON/OFF (mute) key. The various 4035 keys are described in the following sections. In addition to the number (dialing) keypad and alphabetic keyboard, these keys are: Fixed keys, that cannot be modified by the attendant or manager (administrator).

  • Page 11: Preprogrammed And Programmable Keys

    Function Associated LCD indicators (LCD block) Used to: Off: Hands free inactive Make a call without picking up the : (flashing red LED on handset. (Hands-free the key) Hands free on Answer a call without picking up the handset. Switch on the hands-free micro- phone while in conversation.

  • Page 12: Preprogrammed Keys

    Chapter Keys that are preprogrammed at attendant set installation are shown grayed (dark background). Note: Key 11 used for preprogrammed HOLD feature in certain countries. 1.3.1 Preprogrammed keys Function Status of the corresponding LCD blocks Call presentation: although this key may : incoming call(s).

  • Page 13: Programmable Keys

    These keys can be programmed from the attendant set but may be assigned a fixed feature in system management (see the 4035 - Key facilities programmable by system management). The attendant can assign a call number (internal, speed dial, external) to this type of key from...

  • Page 14: Lcd Blocks (Key Symbols)

    Chapter The manager can assign the following features to these keys: Individual hold Trunk group supervision Out of service trunk supervision Directory number supervision Individual routing Speed dialing Network/network connection with supervision, Call presentation Note 2: Call presentation is preprogrammed on key 1, it is not advisable to modify this. However, another key can be used for presentation of specific calls (VIP calls or return from chaining for example).

  • Page 15: Additional Programmable Keys

    : segment lit : segment unlit (off) : segment flashing Additional programmable keys The Alcatel 4035 attendant set may be expanded with add-on keypad modules providing a maximum of 60 additional programmable keys. Two models are available: 20 keys: Alcatel 4090M 40 keys: Alcatel 4090L Each key can be programmed as a resource or supervision key.

  • Page 16: Function Of Keys Sk1 To Sk5

    Chapter Customize the attendant set. Modify system management. Save (and use) the set individual phone book. 1.5.2 Function of keys SK1 to SK5 Depending upon the country, features may appear on different keys. Label Function EndCCI Used to cancel consultation call. Reseiz Call again (using the same trunk).

  • Page 17: Call Waiting Leds

    If this user has just picked up the receiver (off-hooked) before the call, he hears the music-on-hold indicating that the user's set is reserved by the attendant and Conv is displayed before the number: in this state, this key can then be used to enter into conversation with the internal user.

  • Page 18: Display And Navigation Key

    Display contrast or visibility can be adjusted by pressing the or MENU fixed function key followed by the Prog dynamic key (see the Alcatel 4035 attendant set - Management from the attendant set 1 - Screen - adjusting the contrast/visibility).

  • Page 19: Attendant Set In The Disconnected (Inactive) State

    To return to operational mode, use the ON/OFF key (see the Alcatel 4035 attendant set - Attendant set operation 1 - Putting the set into service (status) ). 1.7.2 Attendant set in the disconnected (inactive) state The screen shows the status of the group:...

  • Page 20: Information Messages

    • The user has hung up. The attendant is in the same situation as a call to a free set (see the Alcatel 4035 attendant set - Attendant set operation 1 - Call to an internal user). b. Set directory number.

  • Page 21: Dialing Keypad

    TransfAtt The caller has been forwarded by another attendant. Transfer The caller is transferred by a user or an attendant. OnHold The caller has been put on hold by the attendant. ConsltCall Conversation with a caller in consultation call mode. Parked The caller was parked.
  • Page 22 Chapter 1-14...

  • Page 23: Putting The Set Into Service (Status)

    To put the set into operation, press the ON/OFF key (see the Alcatel 4035 attendant set - Introduction to the 4035 attendant set - Preprogrammed and programmable keys).

  • Page 24: Methods For Calling A Number

    If so authorized by the manager, the attendant can program night mode/service for the entire attendant group while keeping the attendant set in operation (see the Alcatel 4035 attendant set - Management from the attendant set 2 - Status change of the attendant group sets).

  • Page 25: Call By Programmed Key

    When a key is programmed with a number (internal directory, LDAP directory, external number, or speed dialing number, see the Alcatel 4035 attendant set - Management from the attendant set 1 - Assigning programmable keys), pressing this key displays the selection...

  • Page 26: Dial (Call) By Name

    Chapter A programmed key may be dedicated to seize of a specific external trunk group. The attendant presses this key before dialing the number of the external called party. 2.2.4 Dial (call) by name This feature is used to select an internal (or external) user by name. "Dial by name" can be requested either from the idle state or during a consultation call.
  • Page 27 Next To display the next name in the list (blank if only one match). Cancel To return to the start of the search procedure. Prev To display the previous name in the list. Ovrflw For immediate search of the user in the LDAP directory (instead of the internal directory).

  • Page 28: Call By Speed Dialing

    Chapter Modify To return to the previous screen and modify the search string. Cancel To return to the idle position. The attendant selects the called user by initials When the first letter of the initials is entered ("B", for example), the following functions are displayed: After entering the rest of the called user's initials, the attendant confirms this choice by pressing the Init.

  • Page 29: Reservation (Locking) An Internal User Set

    In the following example, the attendant dials the first digit (3) of the set directory number to be called (3456, for example) on the keypad: 2.3.1 Reservation (locking) an internal user set When an internal user number is dialed, the user set, if free, is reserved by the attendant (becomes under attendant control).
  • Page 30 CallBk To store a call-back request. Text To send a text message to the called user (see the Alcatel 4035 at- tendant set - Attendant set operation 2 - Text messages), Releas To release the current call and return to the idle position.

  • Page 31: The Set Is Busy

    Press the key, the display shows: Text To send a text message (see the Alcatel 4035 attendant set - Attend- ant set operation 2 - Text messages). Disply To display a text message directly on the screen of the called set (see the Alcatel 4035 attendant set - Attendant set operation 2 - Text messages).
  • Page 32 Chapter Entity To display the entity of the called set (if an entity name is pro- grammed in management). Assoc To call the associate of the called party set. Press the Ring key (or Call key) to display the following screen: Press the key, the screen shows: The procedure is then the same as for a free set.

  • Page 33: Special Cases: Unreachable Or Forwarded Sets

    In all cases, pressing the Disply key displays the following: Figure 2.25: Outgoing message screen The Disply feature has the same menu items as the Text feature (see the Alcatel 4035 attendant set - Attendant set operation 2 - Text messages).
  • Page 34 Chapter If the attendant dials a number which is not recognized by the numbering plan, this is considered as an incorrect operation and the screen shows: Press the Releas key to release the current call and return to the idle position. 2.3.4.3 The user is absent (apology message) When a user can leave an absent (apology) message because he or she cannot answer, the...
  • Page 35 The display indicates that the set is in immediate forwarding to another set and gives the directory number of the forwarding destination set. The Overid key is used to activate the Privileged access override feature so that the forwarded set can be called despite the forwarded status of the set.

  • Page 36: External Calls

    Chapter External calls When the access prefix has been dialed (see the Methods for calling a number ), the display shows: Trnk Grp is the name of the group of external lines. Pressing the Releas key releases the current call and returns the set to the idle position. The first digit dialed on the keypad is displayed on the left, in place of the name: When all the digits of the external number have been dialed, the attendant can: Confirm to the system that the dialing/numbering is complete by pressing the Endial key...
  • Page 37 If the attendant is using a digital link, Text is displayed and, as for an internal user, a text message can be sent to the called party (see the Alcatel 4035 attendant set - Attendant set operation 2 - Text messages).

  • Page 38: Answering Calls

    Chapter Answering calls 2.5.1 Automatic answer This operating mode is used to automatically connect the attendant set to any incoming call or any call that is waiting during call routing. If the AUTO key is pressed, the segments of the associated LCD block light up , and the screen displays: Automatic connection mode.

  • Page 39: Answering An External Call

    Status Caller set status. user Caller name (if known to the system). phone book Caller directory (phone book) number (if known to the system). Press the OnHold key to put the caller on hold. 2.5.4 Answering an external call Status Calling trunk status.

  • Page 40: The Attendant Does Not Answer Immediately

    Chapter If an internal user dials a group number, the attendant display shows: Press the Intern key to answer all group calls. Press the Next key to answer: • A group call, if it is the only one presented on the attendant set. •...

  • Page 41: Holding A Call

    When the attendant presses the CallBk key, the display shows (example): By pressing the Ring key (or Call key), the attendant activates the call to the user requesting callback. The rest of the screens are the same as described in Call to an internal user Pressing the Delete key deletes the current callback request and the attendant set returns to the idle position.

  • Page 42: Consultation Call

    Chapter If no other call is presented to the attendant set, pressing the Next key retrieves the call on hold. If another call is presented, and if this call has priority over the call on hold, pressing the CampOn key retrieves the call from hold and the Next key is used to take the other call. The attendant retrieves the call on hold by pressing the CampOn key and the screen shows: Figure 2.50: Conversation screen From this screen, the attendant can activate a consultation call to another set or release the...

  • Page 43: Consultation Call To An External User

    Figure 2.52: Selection screen in consultation call mode The Ring key (or Call key) is pressed and the called party answers. The screen displays: Figure 2.53: Conversation screen in consultation call mode Pressing EndCCI cancels the consultation call and returns the attendant to the first party. Figure 2.54: Conversation screen In this position, the attendant can release the conversation by pressing the Releas key or put the user on hold again by pressing the OnHold key.

  • Page 44: Broker Call

    Chapter EndCCI To cancel the consultation call with the called user. Broker To make a broker (back-and-forth) call when the attendant set is in consultation call mode. Transf To transfer the call to the first user (transfer on ringing). Text To leave a text message for the called party (if a digital link is used).

  • Page 45: Barge-In

    Figure 2.59: Conversation screen with user 1 Press the Broker key: user 1 is automatically put on hold and hears the music-on-hold. 1. Pressing the Transf key transfers user 1 to user 2 and the attendant set returns to its idle position.
  • Page 46 Chapter Barge-in (or intrusion) allows the attendant to interrupt or break into a conversation between two users. Example: The attendant tries to reach a user, the display shows: User 3456 is communicating with an external user. The attendant can press the Bargin key to interrupt the conversation.

  • Page 47: Call Transfer (Routing)

    (in the case of no answer to a transfer, for example). The screen displays: The attendant switches to consultation call mode (see the Alcatel 4035 attendant set - Attendant set operation 1 - Consultation call). Example: In this mode, the attendant can either directly transfer the call (routing without presentation), or orally present the call to the second user before transferring it (transfer with presentation).

  • Page 48: Transfer Without Presentation

    Displays the previous screen (used to switch off automatic transfer). The attendant may choose to transfer the current call manually - in order to present it to the user; for example (see the Alcatel 4035 attendant set - Additional features - Temporary suppression of automatic transfer).

  • Page 49: Transfer With Presentation

    If no other call is presented to the attendant set, the Next key can also be used to retrieve the waiting call. However, if another call is presented to the attendant set and if its call priority is higher than the waiting call, the CampOn key can be used to retrieve the waiting call and the Next key to retrieve the additional call.
  • Page 50 Chapter EndCCI To cancel the routing in progress and return to conversation with the first user. Transf To transfer the current call (transfer on selection). BargIn To barge in (intrude) on the conversation. Releas To release the current call and return to the idle position. Note: The name of the trunk group is displayed for external call routing.

  • Page 51: Text Messages

    3.1.4.2 Single line set/multiline set (with no free resource) When dialing is complete, the screen displays (example): The Status field indicates whether the set is internally (BsyInt) or externally (BusyEx) busy. EndCCI To cancel the consultation call and return to conversation with the first user.

  • Page 52: Preprogrammed Message

    Chapter FixMsg: To send a fully preprogrammed message. PrgMsg To send a preprogrammed message that is to be completed by the at- tendant (date or time, for example). My Msg To send a message to be entered by the attendant. Menu To return to the selection screen.

  • Page 53: Free Message (To Be Created)

    Example 2: When the message has been completed, the attendant presses the Apply key to confirm. BackSp To correct the value entered. 3.2.3 Free message (to be created) The attendant can enter a full text message (127 characters maximum) by pressing the My Msg key.

  • Page 54: The Conference Circuit Is Free

    Chapter order to add different participants (maximum of 29) to this conference by appointment (also called conference to n). Caution: If the attendant is involved in routing actions at a conference, the attendant can no longer respond to internal or external calls. The normal and urgent waiting calls counters are, however, updated.

  • Page 55: The Conference Is In Progress

    By pressing the Cfprog key, the attendant connects the user to the multiconference circuit. As this user is alone, this user will hear the music-on-hold or corresponding tone. Other participants The conference circuit being still reserved, the attendant dials in consultation call mode the number of the following participant and activates this call.
  • Page 56 Chapter 3-10...

  • Page 57: Additional Features

    Additional features can be accessed via the pre-programmed SERVICE key (see the Alcatel 4035 attendant set - Introduction to the 4035 attendant set - Preprogrammed and programmable keys) when the operator set is in conversation with an external party. Definitions...

  • Page 58: Chained Extend

    Chapter and displays the following screen: After pressing the FwdOp key , the display shows: The attendant dials the call prefix to the target attendant to whom calls will be call forwarded. As soon as dialing is complete, forwarding is activated automatically. After this operation, the attendant set automatically exits the SERVICE function and returns to the idle state.

  • Page 59: Charged Extend

    When the attendant presses the Chain key, the routed party waits for the selected set to answer. When the called party user answers, the attendant set automatically returns to its idle screen. When the internal set hangs up, the attendant set is called back. The screen displays: When the attendant set seizes the call by pressing the Next key, the display shows: The Info field indicates that the call is in chained forwarding.
  • Page 60 Chapter The attendant dials the number of the desired internal set on the keyboard: Pressing the SERVICE fixed key activates the associated LCD block combination and displays the following screen: When the attendant presses the Charges key, the routed party waits for the selected set to answer.

  • Page 61: Extend With Camp-On Release

    The Info field indicates the number of the charged set. The Charge field indicates the cost or the number of charge units charged to the set. Note: The Charges key can also be used in the case of routing with presentation or on a busy set. Extend with camp-on release The attendant is in conversation with a party following an incoming call: The attendant dials the number of the desired set on the keyboard.

  • Page 62: Dtmf Transparency

    Chapter When the attendant presses the OnHook key, the party is put on wait with the music-on-hold or hold tone and the attendant set returns to idle position. Note: If the called party user does not pick up, the timer displays Camp-On label. The attendant set is called back by the party put on hold.

  • Page 63: Decimal Transparency

    Pressing the FV key displays: DTMF and exits from the Service feature. The attendant dials the additional digits to be sent. These digits are displayed on the right of the screen. If the number dialed is greater than 10 digits, each subsequent digit is displayed in the 10 position.

  • Page 64: Transmission Of A Calibrated Cut-Off (Flash)

    Chapter The attendant presses the key to move onto the second screen: Pressing the Pulse key displays: DTMF and exits from the Service feature. The attendant dials the additional digits to be sent. These digits are displayed on the right of the screen.

  • Page 65: Temporary Suppression Of Automatic Transfer

    After the attendant has entered conversation mode with the remote number, the calibrated cut-off can be used to call a DTMF dialing translator. Pressing the SERVICE fixed key activates the associated LCD block combination and displays the following screen: The attendant presses the key to move to the second screen: Pressing the Flash key sends a calibrated pulse to the remote equipment.

  • Page 66: Using The Programmed Keys For Management

    These keys, which only the manager is allowed to program, can be any of the keys which are not programmed by default (see the Alcatel 4035 attendant set - Introduction to the 4035 attendant set - Preprogrammed and programmable keys).

  • Page 67: Network/Network Transfer

    Pressing this key once or several times displays the number(s) of the defective termination(s). The termination can be independent of the trunk group (see the Alcatel 4035 attendant set - Management from the attendant set 2 - Decommissioning a defective trunk or external line).

  • Page 68: Call Presentation

    Chapter 4.10.7 Call presentation This feature is used to allocate the waiting queue operating mode. One or more traffic flows can be associated with one or more keys. By pressing a key, the attendant takes the waiting call with the highest priority from the traffic flow(s) service by the key. At an individual installation, this key can be dedicated to: Trunk group calls without dialing, all entities Direct Inward Dialing (DDI) public calls, all entities...

  • Page 69: Secret Code Of Set

    Secret code of set The secret code for the attendant set can only be modified by the system administrator. In system management, it is possible to authorize, inhibit or control access to the following features by secret code: Group status: night Group status: day Group status: mode 1 Group status: mode 2...
  • Page 70 Chapter The information fixed key represented by: MENU. This information fixed key activates the guide for customizing the attendant set environment. This operation can be used to find out the identity of the attendant set and proposes programming assistance in, for example, the following situations: Modifying the call melody Modifying the language used...

  • Page 71: Trunk Group Reservation Key

    Ring Allows to program operator set ergonomics. AutTrf Allows the attendant to activate automatic transfer. Test Starts the attendant set autotest. 5.2.2 Trunk group reservation key One of the functions of the trunk group reservation fixed key is to activate the reservation of trunk groups which have been declared as being reservable and can therefore be placed under attendant control.
  • Page 72 Set Mg Allows creation (modification or deletion) of internal users, see the Alcatel 4035 attendant set - Management from the attendant set 2 - Declaring a new user. Charge Allows management of metering (charging) features (see the Alcatel 4035 attendant set - Management from the attendant set 2 - Charging).

  • Page 73: Choice Of Language

    2 - Overflow between attendant groups (Mutual Assistance)). RouTab This is used to manage the routing tables (see the Alcatel 4035 attendant set - Management from the attendant set 2 - Routing tables). DECT/PWT This is used to manage the presence of DECT/PWT sets (see the Alcatel 4035 attendant set - Management from the attendant set 2 - DECT or PWT wireless set).

  • Page 74: Attendant Set Ergonomics

    Chapter Pressing the Back key returns to the initial menu. Attendant set ergonomics Pressing the MENU fixed key, the Progr key and then the Ring key, opens the following sub-menus: Melody To set the call ringing melody and its volume level on the attendant set. Keys To program the keys and individual directory.

  • Page 75: Programming The Ringing Cadence

    Pressing the + or the - keys will play the melody programmed in the attendant set continuously through the speaker . Prev Activates the previous ringing melody. Level+ and Used to modify the volume level. Level- Next Activates the next ringing melody. Back Returns to the initial screen and automatically stores the melody played on the speaker.

  • Page 76: Screen - Adjusting The Contrast/Visibility

    Chapter None Used to delete the ring. Normal Used to return to normal mode. Beep Used to program a beep on call presentation. Back Used to return to the initial menu. case: the ringing is in delayed mode with beep None Used to delete the ring.

  • Page 77: Checks

    Displ. Used to adjust the display and the LCD blocks on the attendant set. Extern Used to adjust the LCD blocks on the additional unit(s). Note: The screen above is displayed if the set possesses one or more additional unit(s). Otherwise, only the following screen is displayed.

  • Page 78: Group Identification

    Chapter Attendant Is the identification of the attendant set. name Calling num- Is the prefix to dial in order to call the attendant set. (order) Is the logical number of the attendant set at management level. Pressing the Back key returns to the initial menu. 5.5.3 Group identification Pressing the...

  • Page 79: Installation Sets

    5.5.5 Installation sets Pressing the SERVICE key, then the top of the key, then the key situated below the NBSets key, displays: The first line displays: xxxxxx Number of sets declared in the installation. yyyyyy Number of sets declared with DOD. Pressing the Back key is used to return to the main menu.

  • Page 80: Programming A Directory Key

    Chapter screen. 5.6.1 Programming a directory key Pressing the Empty key that the attendant wants to program displays: Number To enter the number required (repertory, prefix, external, abbreviated). Back Returns to the initial screen. Empty when the keys has not yet been programmed, name of the key if it has already been programmed.

  • Page 81: Changing The Content Of A Directory Key

    The attendant enters, via the alphabetical keyboard, the name associated with the number and confirms this by pressing the Apply key. If the name does not change, the attendant re-enters the name as before. ERASE Deletes the last character Back Returns to the initial screen.
  • Page 82 Chapter Figure 5.29: Initial menu Pressing the programmable key of the set or of the add-on module that the attendant wants to program displays: Number To enter the number required (repertory, prefix, external, speed dial). Back Returns to the initial screen. Empty in the case of a key that is not programmed, or content of the key.

  • Page 83: Changing The Content Of A Key

    Back Returns to the initial screen. 5.7.2 Changing the content of a key Pressing the key in question displays: Number Used to change the number programmed. Erase Erases the programming for the key. Back Returns to the initial screen. 5-15...
  • Page 84 Chapter 5-16...

  • Page 85: Trunk Group Reservation

    Trunk group reservation 6.1.1 Reservation/Cancel reservation Press the pre-programmed key and then press the Reserv/ Resv (or AttCtl) key Pressing the ResOn key places the trunk groups that have been declared under attendant control, so they are reserved for attendant use. This declaration is established in system management during the programming of trunk group characteristics.

  • Page 86: Selective Reservation Or Cancellation

    Chapter 6.1.3 Selective reservation or cancellation Pressing the Select key authorizes reservation of one or more trunk groups. The display is as follows: Figure 6.1: Screen A The number of the trunk group to reserve is completed in the form of a three digit number entered via the keypad.

  • Page 87: Status Change Of The Attendant Group Sets

    Next Used to start the procedure for cancelling the reservation of another trunk group over again (return to screen B). Back Returns to the initial screen. If the number does not correspond to an existing trunk group, the Value out of limits display is accompanied by an audible beep.
  • Page 88 Chapter The attendant set automatically returns to idle after a time delay or when the fixed key is pressed. The attendant set remains active. By pressing the Day key, the attendant switches the group to Day mode (the first line of the display shows: Day).

  • Page 89: Overflow Between Attendant Groups (Mutual Assistance)

    The first line displays: Name The name programmed by the manager for the entity. Mode The operating mode for this entity. The second line gives the following keys: Prev To modify the previous entity. Number To set the entity number. Next To modify the next entity.

  • Page 90: Adjusting The Overflow Threshold (Calls To The Attendant Group)

    Chapter Pressing the Apply key returns to the main menu. 6.3.2 Adjusting the overflow threshold (calls to the attendant group) Pressing the SERVICE key and then the Thresh key allows to position the overflow threshold of the group calls. Pressing this key displays the programmed value on the screen: if the threshold is exceeded, the calls are redirected according to the mutual assistance feature (if it is activated).
  • Page 91 Create Used to program the characteristics for a new user. Modify Used to modify existing characteristics. Delete Used to delete existing characteristics. Pressing the Create key provides access to the following display: Give extension number. After the first digit, the following type of screen is displayed: When the directory number is complete, the attendant confirms this number by pressing the Apply key.
  • Page 92 Chapter Enter the name of the user and press the Apply key. The screen displays: Enter the first name of the user and press the Apply key. Provided the last name and first name have been confirmed , the screen displays: By pressing the Apply key, the attendant validates the programming.
  • Page 93 Back Returns to the initial menu. Pressing the Modify key is used to enter the directory number of a set whose characteristics are to be modified. When the complete number is entered, the screen displays: Name-F.Name Used to program the name and first name. Extn Used to modify the type of set.

  • Page 94: Assigning A Cos To The User

    Chapter Back Returns to the initial screen. Assigning a COS to the user Block diagram Pressing the SERVICE key, then the COS (or Category) key allows the attendant to change the charging center on which the user depends, as well as the Class of Service (category): Operation Network Charge back...
  • Page 95 Next Moves to the next set. Back Returns to the initial menu. Pressing the Featur key displays: The attendant enters the new value (00 to 31). As soon as the second digit is received, the screen displays Programming accepted. To exit, press the Back key. Pressing the Baring (or COSRst) key displays: The attendant enters the new value (00 to 31).

  • Page 96: Modifying Speed Dialing Numbers

    Chapter On pressing the CstCtr key, the screen displays: The attendant enters the new value. As soon as the last digit is received, the screen displays Programming accepted. To exit, press the Back key. Modifying Speed Dialing numbers Pressing the SERVICE key, then the SysDir key allows the user to modify the system Speed Dial numbers: After entering the row of the number indicated in system management, (0000 to 14999), the following, for example, is displayed:...

  • Page 97: Charging

    The first line displays: xxxx and yyyy name and number if already programmed. The second line gives the following keys: Name used to enter the name F.Name used to enter the first name not mandatory Number used to enter the external number (seize prefix included).
  • Page 98 Chapter Pressing the SERVICE key, then the top of the key, then the Charge key displays: Extn To display (on screen) the content of an individual counter. Filter Defines the filter criteria for call detail collection. List Used to add or withdraw the sets in the list of filtered users. Report Used to modify the observation period of the financial report.
  • Page 99 Charge To display the cost/charge units since the last reset. Last$ To display the cost/charge units of the last user call. CallNb To display the number of calls made by this user. Reset To reset the counter for this user. By pressing the Screen (or Filter) key, the attendant can access the screening criteria used in call detail collection This displays;...
  • Page 100 Chapter Back Returns to the previous menu. Note 2: If the OmniPCX is managed in Charge units, then Unit threshold is displayed. After pressing the Apply key, return to the previous menu modified accordingly. For example: Cost used to delete the filtering per cost threshold. The sets contained in the list are tracked if the cost of their calls exceeds the value entered.
  • Page 101 Remarks: • The filtering can be based on a charging threshold rather than a cost threshold as selected in to system management. • The filtering can be activated by combining the costs/charge units threshold and the duration threshold. In this last case, the following may, for example, be displayed: Pressing the List key displays: •...

  • Page 102: Decommissioning A Defective Trunk Or External Line

    Chapter Delete Deletes the characters entered. Back Used to return to the charging main menu. Pressing the Report key displays the following type of screen: • Pressing the Modify key displays: After entering the start date of the financial report, the following is displayed: A printout of the financial report is produced at the end date indicated.

  • Page 103: Date - Time

    The attendant enters the value of the defective trunk in the form of two digits. The entry is confirmed when Programming accepted is displayed. After repair, the correct operation of the trunk is tested by the system and, if this is successful, the trunk is removed from the list of defective trunks.

  • Page 104: Routing Tables

    Chapter 6.10 Routing tables Pressing the RouTab key allows the attendant to manage the various forwarding operations for the attendant set, the attendant groups, the entity for the available modes (night, day, forward1 and forward2). The screen displays: Pressing the Consol key displays: Then, depending on the key pressed (Night, Day, Fwd1, Fwd2, NigSet), the screen displays the first directory number for the forwarding programmed for the mode selected: Modify...

  • Page 105: Dect Or Pwt Wireless Set

    Pressing the Entity key displays: The attendant completes the entity number and confirms this choice by pressing the Apply key. The screen displays: The rest of this screen is the same as the one described for the Consol key. 6.11 DECT or PWT wireless set Block diagram Pressing the SERVICE key, then the...
  • Page 106 Chapter Whom To search for a wireless set by its identification number (IPUI-N). PARI To display the identification number of the OmniPCX the set uses to com- municate. Inst/ Inst Allows the OmniPCX to acknowledge (Inst) or deny ( Inst) registration operations performed from the wireless set.
  • Page 107 Apply Allows attendant entry of the last name, first name, and COS of the wireless set, after the directory number for the set has been entered. BckSpc To erase the characters displayed. Back Returns to the previous menu. Internal visitor •...
  • Page 108 Chapter Apply To allow attendant entry of the last name, first name, and COS of the wire- less user, after the identification number for the set has been entered. Rebout To erase the characters displayed. Back Returns to the previous menu. De-registration Pressing the Dereg key displays: After entering the directory number of the wireless set to de-register, press the Apply key to...
  • Page 109 Modification After entering the directory number of the wireless set to modify, press the Apply key to display the characteristics (last name, first name, class of service) which can be managed. Automatic installation procedure By pressing the top of the key, followed by the Inst or Inst key, the following is displayed:...
  • Page 110 Chapter 6-26...

Table of Contents